ClearPoint Strategy Reviews & Product Details - Page 11

The best two parts of ClearPoint Strategy are the ease of administrating the system and the quality of customers. As a non-IT administrator of our ClearPoint account, I am easily able to manage and build our dashboard within ClearPoint. I really appreciate how responsive ClearPoint is to help tickets and teaching me how to do the things that I can't to. Review collected by and hosted on G2.com.

There are two primary issues with ClearPoint. The first is the limited ability to customize security and access settings for different types of users. The second issues is how the data loader is built which makes it difficult to connect with entreprise data systems. Review collected by and hosted on G2.com.

ClearPoint allows a lot of opportunity to enter, track, and view data and key metrics. With ClearPoint I am able to easily look up the status of certain metrics and can take a deeper dive into the data when need be. Review collected by and hosted on G2.com.

The method of entering the data into ClearPoint is a but cumbersome and not as quick and intuitive as I would like. Review collected by and hosted on G2.com.

Unquestionably the best part of ClearPoint are the people that work they and the way they have fostered a culture that is centered around providing an exceptional customer experience. The amount of help you receive from the ClearPoint for any minor issue is incredible. They will bend over backwards for you. The support feature of this organization is top quality. Not only do they have the live support feature that can be used to chat with the ClearPoint team, they also have a robust support site with enough information that a first time user could figure out most everything by self educating. Review collected by and hosted on G2.com.

At times, the software itself can be slow or have bugs- but they always work rapidly to patch and fix any issues that the end user might have. They also go above and beyond to make sure that you are inconvenienced in the most minor way possible if there is ever an issue. For example, if there is a bug that prevents you from doing something on your end, they take care of it on their end for you. They also continually roll out upgrades to the system. Review collected by and hosted on G2.com.

Clearpoint helps keep everything organized, and is easy for everyone to learn and use. The scorecards are easy to maneuver and the organization makes it easy to keep track of business among multiple office locations. Review collected by and hosted on G2.com.

It can be difficult to edit and change things on your own, some editing options are a little difficult to find or understand. If you are not very tech savvy, it can be intimidating when trying to change something on your own - but the support staff is very helpful. Review collected by and hosted on G2.com.

Ease at which it can be designed and modified to meet personal tastes. Very user friendly, especially with the available tutorials. I don't like having to ask for help, so it is nice that I can find answers on my own to get done what I want to do with it. I especially love the custom fields. Review collected by and hosted on G2.com.

I am not a huge fan of the maps - but that could just be my inexperience in creating them. If I really want to know how, there are plenty of tutorials to assist me. Review collected by and hosted on G2.com.

The potential that the system enables when it comes to structuring a Strategic Planning framework. It's versatility a tracking tool. Review collected by and hosted on G2.com.

The graphics and limited chart versions. There are a number of performance measure types that are hard to display with the type of charts available. (example: when we are measuring a Yes/No type or a Achieved/Non-achieved type. Review collected by and hosted on G2.com.

ClearPoint's greatest strength is the flexibility of its software tool, which is able to expand as our organization's approach to strategy management matures. ClearPoint knows that the power in strategy management is not in the data collection and reporting, but in the action planning in response to the data and the software platform is robust enough to capture the entire strategy and execution process. Review collected by and hosted on G2.com.

I wish that we could afford to give more users access to this platform but are limited by the user subscription licensing model. It will be a challenge to scale this tool to our school district as we efficiently manage our community's financial resources. Review collected by and hosted on G2.com.

ClearPoint is a very user-friendly strategic planning solution with many capabilities. But just as important, the level of service the company delivers is just as important. From someone that is in a customer service industry, I expect and recognize service excellence. The ClearPoint team delivers just that. They are incredibly responsive, and truly take an interest in understanding the client's needs and goals. Their drive to help their clients succeed doesn't end with the initial onboarding with the software. Review collected by and hosted on G2.com.

There is nothing that I dislike about ClearPoint Strategy software! Review collected by and hosted on G2.com.

ClearPoint Strategy is really intuitive - both from an and end-user and as the administrator. I also really like that the product is self-contained and cloud based. Review collected by and hosted on G2.com.

There is an understandable limit to the customization capability - however, it is less of a dislike and more of a constraint. Review collected by and hosted on G2.com.

I love that everything is in one place to view metrics, initiatives, project management and more! Review collected by and hosted on G2.com.

Can be challenging to copy and paste when there is not any changes. Review collected by and hosted on G2.com.