Hi Arianna,

Thank you for the thoughtful review. It’s great to see CisionOne supporting your monitoring and competitor analysis while helping you identify relevant outlets and contacts.

We’ve shared your feedback internally regarding occasionally missing mentions and contacts not yet appearing in the database, as well as the process of submitting contact requests in the moment.

We appreciate you taking the time to share your experience.

Hi Nelia,

Thank you for taking the time to outline your experience. It’s helpful to hear that grouping identical articles across outlets and tracking share of voice supports your coverage reporting and internal tracking.

You also mentioned instances where predefined parameters seem to be lost. That feedback has been passed along to our product team for review. If this continues, you’re welcome to connect with your account team so we can better understand what’s happening and support you directly.

Thank you for sharing your perspective.

Hi Daniel,

We appreciate you taking the time to share your thoughts. We’re glad to hear that Cision supports your work with media monitoring and coverage tracking.

We also appreciate your honest feedback about navigating our new interface. We’ve passed along your comments to our internal teams to help us continue to improve the platform experience for all users.

If you haven’t already done so, we encourage you to connect with your account team to share this feedback in more detail. They’re happy to support you and help ensure you’re getting the most value from your Cision solution.

Thanks again for your in-depth review.

Hi there,

Thank you for taking the time to share such detailed feedback. We appreciate you calling out the strength of the media database and monitoring capabilities, especially in comparison to other platforms.

We also understand that parts of the experience haven’t met expectations. We’ve shared your broader feedback internally so it can be reviewed as part of ongoing improvements to performance, database quality, and overall usability.

If these issues are still impacting your work, your account team would be glad to connect and review your setup with you.

Thank you again for your honest perspective.

Hi Samantha,

Thanks for sharing your feedback. Happy to hear you’ve had a seamless social and media monitoring experience and that the daily digest feature has been helping you stay on top of media coverage and reporting.

We appreciate your trust in Cision and look forward to continuing to support your monitoring needs!

Hi there,

Thanks for your review. It’s great to hear that the team communication has been helpful and that CisionOne is helping improve tracking across client accounts while saving time on reporting.

We appreciate you highlighting the opportunity to improve the bulk upload experience, and we’ve taken this on board internally.

Thank you for your feedback.

Hi there,

Thanks for your review. It’s great to know that sending press releases feels straightforward and that CisionOne helps you track the reach of your campaigns.

Thank you as well for flagging the email list ordering in the distribution workflow — we’ve passed this along to our product team.

Thanks again for sharing your feedback.

Hi Guillaume,

Thank you for your review. We appreciate you calling out the platform’s reach, the quality of insights, and the experience you’ve had with our support team.

We’ve shared your suggestion regarding launch analytics enhancements with our product team.

Thanks again for taking the time to leave your feedback.

Hi there,

Thank you for your feedback. It’s helpful to hear that having everything in one place makes monitoring feel more organized and easier to navigate, even when the underlying data is complex.

At the same time, you mentioned that the platform doesn’t always feel smooth and that it can take time to find what you’re looking for. We’ve shared this feedback with our product team. Your account team can review your current setup together with you and explore ways to make navigation more efficient.

Thanks for taking the time to leave us a review.

Hi Christopher,

We appreciate you taking the time to leave a review. It’s great to hear that CisionOne helps you stay on top of media trends across your organization, its sub-brands, competitors, and customers, and supports demonstrating the impact of your communications work internally. It’s also encouraging to hear that your experience with the account management team has been a positive one.

Your comments regarding missed or unrelated coverage have been shared internally for review.

Thank you for your feedback.