Cirrus Insight Reviews & Product Details - Page 25

As someone who reaches out to a large number of individuals via email, I like the ability for cirrus to track who has opened an email or clicked on a link within that email. Additionally, it's interoperability with salesforces is extremely important for the work that I do. It allows the organization I work for to create outreach/open goals and gives it gives myself a way to track how engaged our members are. Review collected by and hosted on G2.com.

I've occasionally used the campaigns within Cirrus but I have found that sounding out a mass grouping of emails can occasionally disrupt the links. Specifically, in the past, I have sent out 100+ emails in a campaign and have been told that the tracking of the links has disrupted the links so that they cannot be opened. I am not quite sure how this happened but it has happened to me multiple times. Review collected by and hosted on G2.com.

I like that I can see student detail on my email and don't have to go back and forth on salesforce. I also enjoy being able to navigate via email. I like that emails are logged directly and don't have to duplicate efforts in my documentation of interactions. I also enjoy the ability to search for other students from my email. I also like that my calendar is now synced through salesforce and Cirrus so I am able to access my calendar on either screen. Review collected by and hosted on G2.com.

It can be a little slow to load sometimes, there are very constant updates that need to happen. Also the documentation does not always log the emails directly to the application rather as a community account user and I would have to manually have the emails logged in the location I need them to be. I also have found that sometimes an email is logged into the system before I have sent it, and if I have to edit an email after I sent and hit undo the email still gets logged into the system, which then creates a duplicate interaction. Review collected by and hosted on G2.com.

I love the ability to see not only who opens my emails but who interacts with them. It gives me the ability to reach out based on who has giving it even a moment of time knowing they will most likely recognize the name or read some aspect of it, and reach out immediately while its fresh. Review collected by and hosted on G2.com.

I dislike the set up of it on my email kind of because it makes it hard to use or understand, I had to do .a lot of clicking to figure it out and feel comfortable with it. Review collected by and hosted on G2.com.

Super easy tool that combines gmail instead of trying to adopt into Salesforce. It gives our organization a lot more tracking capabilities and makes everyone's life in Sales easier as well. Especially the calendar invite function! Review collected by and hosted on G2.com.

Often disconnects or have to "reboot" as it gets a little buggy with the intergration. Review collected by and hosted on G2.com.

The scheduling tool has been a lifesaver for scheduling. I am able to provide customers with options based on my availability and they can just select which works! I've impressed several other business partners with the ease of scheduling with me, which was not the case prior to using Cirrus. Review collected by and hosted on G2.com.

Cirrus often logs out, sometimes a couple times a day, which is more of an irritant than a major issue as it's fairly quick/easy to log back in. Review collected by and hosted on G2.com.

What's most helpful for me is the template feature wherein I can save all my templates for outreach. Also the syncing to Salesforce feature where all correspondence is saved in Salesforce Review collected by and hosted on G2.com.

Limitation on how many templates you can save. ALso, there is no mass sending feature wherein it can let me log my emails to salesforce account if I send them in bulk Review collected by and hosted on G2.com.

It saves a lot of time to log in all your needed info to salesforce. Keeping track of email openings rate, links clicked and attachments is very useful. I do know that there are some other features that I don't personally use, but they seem cool and easy to use. i.e. scheduling is a feature I don't think I'll ever use, since what I do doesn't require that level of sophistication. However, I see why it's valuable. Review collected by and hosted on G2.com.

It seems that google requires to log in every couple weeks, and it's a bit of a pain having to log in every 2 weeks. Though I know it's a safety concern, I think validation should be one time only. At some times, it's a bit troublesome if you're in a slow internet connection, since it takes quite some time to fully load everything you need in your dashboard. Review collected by and hosted on G2.com.

I like the fact that it has so many useful features in one interface. It makes it convenient when working in a fast paced environment. I also enjoy the fact that it allows me to track email open rates since that is critical for communication with clients. Additionally, in the interest of time efficiency, it is highly beneficial to have a tool that allows you to preselect meeting times from which clients can choose, as opposed to having to go back and forth regarding availability. Review collected by and hosted on G2.com.

I don't really like that it can slow down my email or the loading time. It can be a bit tedious to be waiting for some emails to open up. The terminology is a bit foreign to me as well; perhaps there could be a more simplified glossary within the chrome add-on. Lastly, the task panel could potentially be better arranged in a more interactive way; maybe pop-up tasks or different colored tasks for different levels or completion urgency. Review collected by and hosted on G2.com.

It is much easier to track emails and create email templates. We are able to handle a large client base and communicate our services with them. As well as the repetitive communications that must go out each filing. Often times we need to tailor a specific email to send out to all of our clients. Cirrus allows us to have those templates categorized and available for company-wide use. Review collected by and hosted on G2.com.

Sometimes the toolbar doesn't appear when I open Gmail. We use Cirrus to log our emails and create templates for our individual and our team inbox. Occasionally when I open my Gmail the Cirrus feature doesn't appear so I cannot log emails. The tech team looked into it and the only solution has been to wait it out until the Cirrus toolbar appears. Review collected by and hosted on G2.com.

I love both the email tracking and the reminder feature! Tracking is great because I can see if a customer has opened an email, and when. It is especially helpful when a customer does not open an email and I know when I need to call them. I also love the reminder feature where emails come back into my inbox. It allows me to remind myself to check back on something without it sitting in my inbox! Review collected by and hosted on G2.com.

So far, nothing! I am still learning all it can do. I think the one thing I am trying to figure out is when I ask it to connect with Sales Force and log an email or something, I have no idea where in SF it is being stored. Review collected by and hosted on G2.com.