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There was no benefit from working with CIENCE. Review collected by and hosted on G2.com.
We were extremely disappointed with the services provided by this CIENCE. Despite 6 months of interactions and repeated assurances, they did generate a single new lead for our business. Their call center reps are all located offshore and have little to no sales experiece.
The proprietary software they provided was cumbersome and far from intuitive. It frequently malfunctioned and did not perform as promised, causing delays and additional frustration for our team.
Overall, this company failed to deliver on every promise, wasting both time and money. I would not recommend them to anyone looking for reliable lead generation services. Review collected by and hosted on G2.com.
180 out of 181 Total Reviews for CIENCE
Overall Review Sentiment for CIENCE
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There is no disconnect between Sales teams and their Growth teams. Sales was articulate in helping prescribe a solution. We sought them out for a different solution that would have cost us more and made them more money. But they understood the problem to solve and prescribed a solution that is meeting the objectives. Review collected by and hosted on G2.com.
There is a bit. of black box magic in how things work. This had no negative impact on us or our results, but as a person who likes to know how things work...and why...I have a void there. I just know their system is working. Review collected by and hosted on G2.com.
1 of our 4 project managers was very knowledgeable about the space. Review collected by and hosted on G2.com.
Where to start... we churned through 4 different campaign managers, so we never got our footing in the actual campaign. A lack of knowledge about their own platform. The platform never actually worked.
The biggest thing was that their outreach pivoted from manual copy creation to AI generated. Nothing sounded real and veyr few people even responded to the email or linkedin outreach.
There is a clear talent shortage in the organization as well as an identify crisis of their value prop. Nothing worked and we wasted time and money over 4 months. Review collected by and hosted on G2.com.
The hands on approach. They wanted me to be successful so I will continuw working with them. They also communicate incredibly well and have been incredibly responsive. Review collected by and hosted on G2.com.
Nothing so far, the expectations they set are what I'm getting. They have helped us with a net new pipeline and good data for us to nurture. Review collected by and hosted on G2.com.
Simple and straightforward onboarding, clear deliverables. Review collected by and hosted on G2.com.
You do need to be mindful that you will be providing the key content to be used with the outreach, initially I was expecting more support on producing this but after a discussion I appreciate why this needed to be driven from ourselves. Review collected by and hosted on G2.com.
We spent a tremendous amout of time on the phone with them, I guess they were not offensive during this time. That was the best result we saw Review collected by and hosted on G2.com.
They completely failed to provide us useful leads for B2B sales. They might be good for B2C, but absolutely out of their element trying to help us with B2B expert network sales. We ran our contract with Cience in parallel with our inhouse efforts, and there was no comparison between the performance of our inhouse team vs. Cience's experts. In addition, Cience swapped out employees who were supporting us mid way through, and then failed to maintain quality with the new employees. After failing to provide a single dollar in revenue or useful meetings, we fired them. They offered us a one month extension, which was laughable. I had asked for 3 for no cost in an effort for them to save face/do what they said they could do, and they said no. They do a great job of assuring success, but the reality was not only a waste of thousands of dollars, but even more painful was the waste of time. We had involved many members of the team to educate Cience as to what we did, we met regularly with them, and spent time whenever required. In the end, they were negative value add. Avoid at all costs, there is nothing special about their capabilities. Review collected by and hosted on G2.com.
The path we've traveled with CIIENCE has been one of continual growth and concrete achievements. Wyatt's strategic input and thoughtful feedback played a key role in fine-tuning our methods for managing objections. As a result, we saw a significant boost in our conversion rates and a steady improvement in our SDRs' effectiveness. It was Wyatt's unwavering commitment and transparent communication that really made a difference. He provided thorough guidance, ensuring we were informed and well-prepared at every turn of our campaign. Review collected by and hosted on G2.com.
Nothing, it was a great experience overall. Review collected by and hosted on G2.com.
CIENCE's sales team was very helpful with answering questions and providing reference customers. Review collected by and hosted on G2.com.
Once we signed up, everything about CIENCE was a disappointment. The onboarding process took close to a month to complete and I feel most of the information we provided wasn't being used effectively to enhance our campaign. There was constant turnover with the people doing our calling as well as our project manager. Their web portal to listen to calls was painfully slow, and the discussions their SDRs had with our prospects were embarrassing. It took CIENCE forever to create our company landing page, which consisted of their team stealing blurbs and graphics from our existing website rather than generating new content. They could never provide proof this landing page was being shown to prospects (banner ads, Google ads, etc. ) Trying to make revisions was like pulling teeth, and we finally ended up writing the content for the landing page ourselves. CIENCE was also supposed to perform LinkedIn messaging for us. For weeks on end, I'd notice no activity until I'd bring up my concern during the bi-weekly calls. Review collected by and hosted on G2.com.
Nothing. Honestly, there was not one experience that was good with them. I tried to think of one, but I'm coming up empty. Review collected by and hosted on G2.com.
Everything is bad.
Account management is bad. Our account manager had no clue what was going on with our campaigns. Every time I asked him to give an update, he was clueless. They were extremely delayed and never were able to deliver projects on time. The BDRs were hurting our brand. The platform is super confusing and virtually impossible to navigate. The sales leader for Cience did a bait-and-switch with us on pricing after he sent the contract to us. They are just shady and horrible on all accounts. I would never recommend them to anyone. Stay away. You're better off spending your SDR dollars with other agencies. Review collected by and hosted on G2.com.
