One new thing I really like about ChurnZero is the enhanced visibility across the entire customer journey. The improved reporting and health score customization make it much easier to proactively identify risks and opportunities, allowing us to act faster and more strategically. Review collected by and hosted on G2.com.

An area for improvement would be the search bar functionality. Making it more intuitive, faster, and better at delivering accurate results would significantly improve the overall user experience, especially when trying to quickly locate specific accounts or information. Review collected by and hosted on G2.com.

I love the overall interface of ChurnZero and how easy it is to learn and use the platform. The various filters to create segments helped me a lot when I was new to ChurnZero, especially in creating my own segments. The initial setup was not hard at all, as it was easy to understand and use. I also like that I've integrated ChurnZero with Outlook and Calendar. Review collected by and hosted on G2.com.

Well the ChurnScore aspect of an account can be better, on what bases the ChurnScore can be calculated. Review collected by and hosted on G2.com.

I appreciate using ChurnZero for having everything centralized and easy to see customer communication. I like the customer health tracking and automation capabilities, which offer clear visibility into customer engagement and customer success activities from a single platform. The health tracking helps me quickly identify accounts that may need attention and focus on customers who may be at risk of churn. Also, the initial setup of ChurnZero for our team was good. Review collected by and hosted on G2.com.

I find reporting and dashboards could be more straightforward to make. I'd like more flexibility in arranging widgets and the ability to combine data from multiple sources. Review collected by and hosted on G2.com.

Because it's a CS tool built by CS experts, it's structured to be useful and intuitive to those in the role. For a fledgling CS team, this has been invaluable in guiding us down the right path. Our assigned CSM on the CZ side has been a tremendous resource as well, using his experience with the tool and his years in the software industry and customer success in general to help us make the right decisions for our organization. Our CSM ensured that the implementation was seamless and easy for the team, that training was completed, and continues to assist regularly when we have questions or concerns. This connection and reliability means that our CS team lives and breathes in CZ and are in the application every day. Review collected by and hosted on G2.com.

From an operations perspective, I find that the reporting is not very intuitive, and I often have to create multiple dashboards to get the data I want. I love the in-built Salesforce integration but would love more plug-and-play connections to some of our other tools, like monday.com, Clockify, and even Slack. Review collected by and hosted on G2.com.

I really like ChurnZero's ability to save me a lot of time in structuring my work and ensuring I meet all deadlines for reachouts. I don't have to worry about planning the customer's journey and reviewing their users manually. I appreciate its ability to create plays that fire on time, not in weird timeframes. This feature makes it easy for me to stay on track with my tasks, renewals, reviews, and user onboardings. From what I understood, the initial setup was very easy. Review collected by and hosted on G2.com.

I would like more flexibility and subtasks in success plans. Having something like a Gantt chart and making things more visual. Review collected by and hosted on G2.com.

I appreciate the automation, user-friendly interface, and the convenience of having all my account information accessible in a single dashboard. The playbooks have been especially helpful for managing recurring communications. ChurnZero has become the tool I rely on most for my daily tasks. Our Success Manager, Elise, is excellent at providing education and solving problems. I genuinely enjoy our interactions, and I always leave each call with actionable to-dos and real solutions. Review collected by and hosted on G2.com.

I would love to see more reporting functions available within our plan. I am looking to integrate my Fireflies AI into the notes section and our internal product feedback tool to help inform overall customer sentiment. Review collected by and hosted on G2.com.

The support from the implementation team has been next level. I also love the simple and easy to use UI and UX. The integrations directly into our CRM Zoho are very convenient as well. Review collected by and hosted on G2.com.

I honestly can say there is nothing in particular that is giving me trouble with ChurnZero! Review collected by and hosted on G2.com.

I use ChurnZero to empower our CS team with insights on client data, and it has solved multiple problems for us. It integrates information from various systems into a single view, and its health scoring helps in understanding renewal risk. Our CSM, Mark, is fantastic. He is a true strategic partner who understands our needs and helps find the right solutions, showing genuine care for us as clients. ChurnZero provides insights that we previously lacked and helps us move good ideas into action while holding the team accountable. Its custom dashboards, ChurnScores, and playbooks have made a substantial impact. The platform also seamlessly integrates with existing tools, and the initial setup was very easy, thanks to a strong implementation process and team. Review collected by and hosted on G2.com.

We could use additional customization on certain platform features. For example, the Success Plan functionality works great for our needs. We use that functionality to power Save Plans, too. Unfortunately, we can't rename Success Plans to just 'Plans'. Accordingly, we see the term 'Success Plan' when we're looking at 'Save Plans' creating some confusion. Review collected by and hosted on G2.com.

Being able to easily automize our platform with CZ (Creating segmentation, playbooks, in-app messages, etc.) We use it every day to keep track of our customers journeys. Review collected by and hosted on G2.com.

There's nothing to dislike about ChurnZero. Review collected by and hosted on G2.com.

I like the automations in ChurnZero and being able to assign things to different people in my company easily. It saves me time and helps me assign tasks to people without having to go through a lot of back and forth communication. Review collected by and hosted on G2.com.

I think the user experience is kind of clunky to get a handle on it first. But once you do, it's okay. I think the biggest thing is someone new to customer success might not be aware of all of the customer success specific language. It could be helpful to have a training on what all of these mean. Review collected by and hosted on G2.com.