I like that ChurnZero is very easy to navigate compared to Salesforce. I have all the relevant info about the client that I need before outreaching or meetings without having to scroll or navigate more for it. When I click on an account, it immediately displays the account info about the products and their stats. Working at a SaaS, it's very easy for me to understand the clients' stats and how I can tailor my support for them. Review collected by and hosted on G2.com.

I would appreciate an in-depth tutorial or video on how to use ChurnZero. I find the time it takes to sync with Salesforce too long and it disrupts my workflow. Review collected by and hosted on G2.com.

The automation engine (Plays) and the real-time health scoring are the standout features for me. Plays let you automate workflows based on customer behavior, and ChurnScore gives an instant, data-driven snapshot of overall account health. Review collected by and hosted on G2.com.

Navigation: The interface can feel cluttered, often requiring too many clicks to find specific data points. Review collected by and hosted on G2.com.

I truly appreciate how ChurnZero thinks about how we drive true Customer Success within our customer partners. They are on the forefront of developing technology and playbooks which help drive insights and automation to help scale our teams. The UX is intuitive and we look forward to implementing AI within ChurnZero. Review collected by and hosted on G2.com.

We don't have much negative feedback in terms of ChurnZero. The Customer Success Team at CZ has been helpful in understanding and assisting with our business model. Review collected by and hosted on G2.com.

The health scoring metrics and flexibility to integrate usage statistics within our platform into the overall health evaluation of our customers are fantastic and not something i had access to in my old role. This ability has meant aggregating customers is far easier, streamlined and scalable. Review collected by and hosted on G2.com.

The health scoring between parents and children accounts is tricky to navigate and to ensure the system shows a correct churnscore.

Specifically, when averaging a churnscore across child churnscore across multiple children, excluding the parent from this average churnscore is quite unhelpful. Review collected by and hosted on G2.com.

I use ChurnZero to manage my customers effectively. It helps me avoid being disorganized and ensures I don't miss check-ins or specific customer information. I like the ability to keep track of tasks, especially with the 'My To Dos' page. The Journeys feature is also something I enjoy, as it helps me keep my customers successful with our platform and maintain a personal connection with them. Review collected by and hosted on G2.com.

Integration with other platforms, particularly with Zoho. Review collected by and hosted on G2.com.

I love how ChurnZero has all the data together, building blocks for me to gain bigger insights into my customers. We pull in data from our CRM, Gmail, and a bit of Teams, allowing us to combine all those emails and turn them into sentiment analysis. It's really helpful in figuring out customer signals and understanding churn. I love going to an account and seeing everything that's happening from sales to support, post-sale services, and marketing. The initial setup was easier than I expected. Review collected by and hosted on G2.com.

I think trying to integrate all of our sources is a bit of a challenge. It has something to do with our CRM. We have Zoho in several different places and can't always get all the data fields I want into ChurnZero and to get them coherent. Also, the more you put in there, the more it costs, so it can be a little bit challenging as well. Review collected by and hosted on G2.com.

I love how easy ChurnZero is to use, and particularly appreciate the analytics. They help me report across my customer base on usage, health, NRR, and trends around each to make more informed decisions. Review collected by and hosted on G2.com.

ChurnZero could be easier to manage from an admin standpoint, particularly around integrations. It's really good today, but could be better if I could self-serve a bit more. Also, I would rate the initial setup a 6.5 out of 10 on difficulty to set up. Review collected by and hosted on G2.com.

I love using ChurnZero to track engagements with my clients and identify potential risks and advocates. The Flexible Healthscore feature is particularly helpful in identifying clients at risk so I can engage and try to save them. The AI-generated follow-up emails save me time by creating emails based on meeting transcriptions, and I can quickly see my follow-up tasks. The amazing customer support is a lifesaver—rather than spending time with documentation, I shoot off a support ticket and get quick responses. The onboarding team was also amazing; everything was well thought out, which made our initial setup smooth. Review collected by and hosted on G2.com.

Creating some complex segments can get tricky, but again, support is always there to help Review collected by and hosted on G2.com.

One new thing I really like about ChurnZero is the enhanced visibility across the entire customer journey. The improved reporting and health score customization make it much easier to proactively identify risks and opportunities, allowing us to act faster and more strategically. Review collected by and hosted on G2.com.

An area for improvement would be the search bar functionality. Making it more intuitive, faster, and better at delivering accurate results would significantly improve the overall user experience, especially when trying to quickly locate specific accounts or information. Review collected by and hosted on G2.com.

I love the overall interface of ChurnZero and how easy it is to learn and use the platform. The various filters to create segments helped me a lot when I was new to ChurnZero, especially in creating my own segments. The initial setup was not hard at all, as it was easy to understand and use. I also like that I've integrated ChurnZero with Outlook and Calendar. Review collected by and hosted on G2.com.

Well the ChurnScore aspect of an account can be better, on what bases the ChurnScore can be calculated. Review collected by and hosted on G2.com.