If the CS account team for any given customer at your company has two or more people actively working as a team for the customer, how do you make the best use of ChurnZero to collaborate?

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What are the most creative ways you've seen ChurnZero used by a customer?

Outside of using basic reporting and exports, are there any ways you've seen customers use your product that really impressed your team, or took full advantage of the tool?

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If you'd like to connect to exchange CZ best practices, wins, struggles, etc - I'd love to connec...

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Best advice for not getting overwhelmed?

How do you not get overwhelmed by all that the system can do? I'm trying to take little chunks at a time, but it sometimes gets frustrating or overwhelming when I can't figure out how to make it do what I want. How do you combat this?

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What level of accuracy would you associate with your churn scores as it relates to actual custome...

Understanding that churn scores can be weighted in a more customized manner, I'm curious to understand the level of accuracy achieved at a broader level.

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Asked about 4 years ago

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