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71 ChowNow for Restaurants Reviews
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ChowNow provides us with a simple and convenient commerce platform for creating offers and promotions, while making it easy and convenient for our customers to place orders. ChowNow literally provides us with both web and mobile commerce applications, in addition to the many facilities to set up email marketing campaigns at an affordable cost. Review collected by and hosted on G2.com.
The menus could allow you to include images to your items, it could make navigation more intuitive for us as well as for customers. Review collected by and hosted on G2.com.
I like having access to guest information, marketing/promotion opportunities and the customer service. Review collected by and hosted on G2.com.
I wish the reporting was a bit more customizable. It would be great to pull reports on specific item sales, especially given promotions. Also, reports on promo code redemptions. Review collected by and hosted on G2.com.
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It is easy once it is up and running. Once you learn how to make your own changes it becomes even simpler. It is worth the time and energy because, again, once you understand the "back office" piece it can be very helpful. Changes made to online menus are immediately updated.
Customer service is good but can't always or quickly resolve issues. Review collected by and hosted on G2.com.
It can be difficult to program. It does not allow the easy use of promo cards - even though they push the discounted marketing. Also, sometimes changes are made without them being done in the "back office". - I have called many times about this and there is no explanation that can be given.
The worst experience of this was the building of the app. It was sold to me as a simple process - but it was not. I think ChowNow needs to be more forthcoming with this. Review collected by and hosted on G2.com.
We save a lot of money by utilizing ChowNow. They even built us an APP customers can download and use. The menu updating software syncs and any changes made on the back end menu updates to the website and app within a minute. Very user friendly, great support team with fast response time. Having access to customers email addresses directly is a great benefit as well. Review collected by and hosted on G2.com.
Can't upload pictures. Customers tend to order food based on looks and plain text descriptions don't really get the point across. Aside from this flaw everything else works great with ChowNow Review collected by and hosted on G2.com.
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I like how quickly I get a response back. For instance I needed to change the bank information and within hours and was changed. Review collected by and hosted on G2.com.
I can’t think of anything right now. I did have a friend who uses chownow that had issues because he gets too many orders so he wasn’t able to keep up with them and so his chownow automatically shut down because he hadn’t taken them all in. But that’s like 30 orders a minute, seriously. Review collected by and hosted on G2.com.
I love this web application, because it is a great convenience benefit, both for service establishments, and for registered customers on this platform, which in simple steps, we can place orders online in a secure way, with extensive menus of the products on offer to the virtual public, because from my point of view, it has never been so easy to order food, from the comfort of our home, being an ideal software for restaurants and logically similar branches. Review collected by and hosted on G2.com.
We can consider, that it would be quite useful, to implement other functionalities that allow us to perform other skills in relation to online orders, either showing the quality of said establishment and even its service offered to the public, including more outstanding information, and so on view in detail its most outstanding aspects, including prices, offers, promotions, and telephone numbers to interact directly with said establishment. Review collected by and hosted on G2.com.
ChowNow is an incredible platform that is in charge of public relations, as it is widely used by independent restaurants in each area of its location, precisely for carrying out online operations, which provides total convenience for the user, placing orders virtually without the need for a physical presence in these optimal service establishments, being one of my favorite software due to its simple programming, including integrations with social networks to establish totally reliable processes. Review collected by and hosted on G2.com.
From my point of view, it would be incredible that this system maintains an extensive list of locations with prevalent records of each establishment, including digital payment options, to contemplate a more complex service, in operation, precisely to acquire more operators based on trust and comfort, for users who demand a certain service in a simpler way, which is an idea that could be taken into account, for a total improvement. Review collected by and hosted on G2.com.
In our business, ChowNow is being used to promote products and services to our customers. It provides facilities and amenities to manage our contact list, manage our customer data and accompany each customer in the sales process. I love your customer service and how affordable this platform is. Review collected by and hosted on G2.com.
I would like it to be more customizable, so that it reflects more of what we want to show and promote, it could be more graphic. Review collected by and hosted on G2.com.
The software has proven to be very creative in collaborating internally with each and every customer order. It helps me to have a remarkable efficiency in the process of market restructuring, we offer and the application is responsible for finalizing a good service. The software is very good in terms of interface. Review collected by and hosted on G2.com.
I would be fascinated if the price were a little more feasible, it would really help me a lot in relation to the budget. Review collected by and hosted on G2.com.
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It's easy to set up and use. Very user friendly. We've set all our restaurants up with ChowNow. We have an app and website. They have marketing promotions and material that are easy to pass out. Review collected by and hosted on G2.com.
Can't add images to the ordering process. The headquarters feature doesn't allow different restaurant concepts to be under 1 umbrella company. I have 3 separate logins for my restaurants. Review collected by and hosted on G2.com.