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ChowNow for Restaurants Reviews & Product Details - Page 2

ChowNow for Restaurants Overview

What is ChowNow for Restaurants?

ChowNow is an online ordering system for restaurants that gives busy restaurant owners everything they need to manage online orders, increase profits, and keep their brand front and center. Since 2011, ChowNow's restaurant experts have partnered with more than 22,000 independent restaurants to help them grow their takeout business. With ChowNow, restaurants can: Streamline online operations and reduce errors with order aggregation tools and POS integrations. Manage all your first-party and delivery app orders, update menus, and get real-time analytics across all your ordering channels and locations in one dashboard. Sync your POS system to automatically accept orders to help you rank higher on delivery apps. Increase profits by taking unlimited commission-free orders directly on your own website and branded mobile app. Convert diners from delivery apps to loyal, direct customers and keep more profits on every repeat order. Restaurants save an average of $16,000 on commission fees each year with ChowNow. Drive more repeat orders with automated email marketing and print marketing, tailored to showcase your brand. With full access to customer data including contact info and ordering trends, you own your diner relationships. Personalize outreach and offer custom promotions to stay top of mind and keep diners coming back. Get unparalleled support every step of the way with ChowNow. Partner with a dedicated success manager to help you optimize your account and takeout strategy. Plus, you and your diners have access to our 24/7 award-winning customer support team. ChowNow is your partner in making online ordering simple and stress-free.

ChowNow for Restaurants Details
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Product Description

Commission-free online ordering, built just for your restaurant.

How do you position yourself against your competitors?

At ChowNow, we believe that restaurants are what make our communities great. Every restaurant brand, no matter how small, should have access to tools and technology that will help them thrive.

Our online ordering platform allows you to take control of your restaurant’s digital presence, grow takeout sales, and strengthen customer loyalty—all without paying commissions. With our sustainable flat-fee pricing structure, you can boost your revenue and your profit margins.

Your customers can order in-store pickup, curbside, delivery, and contactless dine-in everywhere they connect with you online, including your own branded mobile apps for iPhone and Android.

Grow your customer base by taking orders straight from popular sites like Google, Instagram, Yelp, and TripAdvisor. Tools like email marketing, free loyalty programs, and print marketing increase ticket sizes and repeat orders.

Plus, ChowNow’s Restaurant Success Team will guide you through everything with dedicated account management, industry-leading expertise, and 24/7 support.


Seller Details
Seller
ChowNow
Year Founded
2011
HQ Location
Culver City, California
Twitter
@ChowNow
3,169 Twitter followers
LinkedIn® Page
www.linkedin.com
290 employees on LinkedIn®

Emma L.
EL
Overview Provided by:

Recent ChowNow for Restaurants Reviews

Verified User
U
Verified UserSmall-Business (50 or fewer emp.)
1.5 out of 5
"Fail. Every Time."
Pretty straightforward and easy to navigate, except for the final confirmation step. It never does.
Verified User
A
Verified UserSmall-Business (50 or fewer emp.)
4.5 out of 5
"Chow now fan"
Fixed cost and easy to use menu updates.
Pavkata S.
PS
Pavkata S.Small-Business (50 or fewer emp.)
5.0 out of 5
"Excellent service and integration"
Great support team with fast response time. Having access to customers email addresses directly also they build us an app they safe us a lot of fee...
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ChowNow for Restaurants Media

ChowNow for Restaurants Demo - Order Aggregation
Ditch multiple tablets and reduce errors by syncing all your direct and delivery app online orders in one place.
ChowNow for Restaurants Demo - Advanced Reporting
Uncover insights to optimize your business with real-time analytics and self-serve reports.
ChowNow for Restaurants Demo - Direct Website Ordering
Protect profits with commission-free ordering on your website.
ChowNow for Restaurants Demo - Branded Mobile Apps
Make it easy for diners to order with an expert-built app that reflects your brand.
ChowNow for Restaurants Demo - Automated Email Marketing
Encourage diners to order more often with emails proven to drive sales.
ChowNow for Restaurants Demo - Restaurant Websites
Attract diners with a site optimized for ordering and search.
Answer a few questions to help the ChowNow for Restaurants community
Have you used ChowNow for Restaurants before?
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Video Reviews

71 ChowNow for Restaurants Reviews

4.6 out of 5
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71 ChowNow for Restaurants Reviews
4.6 out of 5
71 ChowNow for Restaurants Reviews
4.6 out of 5

Overall Review Sentiment for ChowNow for RestaurantsQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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G2 reviews are authentic and verified.
SH
Digital Marketing Specialist
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChowNow for Restaurants?

ChowNow provides us with a simple and convenient commerce platform for creating offers and promotions, while making it easy and convenient for our customers to place orders. ChowNow literally provides us with both web and mobile commerce applications, in addition to the many facilities to set up email marketing campaigns at an affordable cost. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

The menus could allow you to include images to your items, it could make navigation more intuitive for us as well as for customers. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

The main quality for which I recommend ChowNow is the two-way convenience it generates, both for employees in the sales cycle and for customers when making purchases. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

Thanks to ChowNow we have been able to offer and promote our products to our customers by making it easy and convenient for them to order from their computers or mobile devices. Through ChowNow we provide better service while reducing the risk of lost orders and saving useful time for other necessary tasks. Review collected by and hosted on G2.com.

Response from Haley Smith of ChowNow for Restaurants

Hi Stanton,

Thank you for your feedback! We’re happy to share that ChowNow now supports menu photos. Take a look at this blog post to learn how you can upload photos to your menu today.

See how ChowNow for Restaurants improved
CS
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about ChowNow for Restaurants?

I like having access to guest information, marketing/promotion opportunities and the customer service. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

I wish the reporting was a bit more customizable. It would be great to pull reports on specific item sales, especially given promotions. Also, reports on promo code redemptions. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

Be clear about what your wants and needs for your business. Gather all the info you can about ChowNow to ensure it will meet your wants and needs, then maximize your experience with them. Don't set it and forget it, actively use the platform and all it has to offer. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

With ChowNow we get to set how much cost we absorb from guests delivery request. This helps us solve the problem of giving 30% of our remaining 40% (after food and labor cost) to big box 3rd party delivery partners. ChowNow is always looking for ways to enhance their partners experience, access and functionality. I love that we get to be the front facing brand with our own mobile app and links to order on our website. Review collected by and hosted on G2.com.

Barbara C.
BC
Owner
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChowNow for Restaurants?

It is easy once it is up and running. Once you learn how to make your own changes it becomes even simpler. It is worth the time and energy because, again, once you understand the "back office" piece it can be very helpful. Changes made to online menus are immediately updated.

Customer service is good but can't always or quickly resolve issues. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

It can be difficult to program. It does not allow the easy use of promo cards - even though they push the discounted marketing. Also, sometimes changes are made without them being done in the "back office". - I have called many times about this and there is no explanation that can be given.

The worst experience of this was the building of the app. It was sold to me as a simple process - but it was not. I think ChowNow needs to be more forthcoming with this. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

I am hoping that they can resolve the promo codes and how they are applied. I do not want them to apply to a certain category and at certain times. It currently can only be done by manually controlling what items can be applied. This is time consuming for a busy restaurant owner. Review collected by and hosted on G2.com.

AL
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChowNow for Restaurants?

We save a lot of money by utilizing ChowNow. They even built us an APP customers can download and use. The menu updating software syncs and any changes made on the back end menu updates to the website and app within a minute. Very user friendly, great support team with fast response time. Having access to customers email addresses directly is a great benefit as well. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

Can't upload pictures. Customers tend to order food based on looks and plain text descriptions don't really get the point across. Aside from this flaw everything else works great with ChowNow Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

Definitely get ChowNow set up asap to start saving money. I submitted my menu to ChowNow and they programmed it all for me. After initial set up it is very easy to add/remove items to the platform. Can easily change prices and mark things out of stock. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

We've slowly converted our UberEats, GrubHub, DoorDash customers to start ordering from ChowNow. The 20-28% fees that were being charged by other companies were killing us slowly. Now with ChowNow we get to see more money in our pockets and more potential for profit. The benefits of utilizing ChowNow don't stop. They have partnerships for delivery drivers, the ordering platform integrates well with Instagram. We also have the ability to utilize the email's collected through ChowNow to market to our customers directly. Having our own app is pretty cool and allows customers alternative and faster ways to order our food. It gives off a a corporate style restaurant feel. Review collected by and hosted on G2.com.

Response from Haley Smith of ChowNow for Restaurants

Hi An,

Thank you for your feedback! We’re happy to share that ChowNow now supports menu photos. Take a look at this blog post to learn how you can upload photos to your menu today.

See how ChowNow for Restaurants improved
Thomas G.
TG
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChowNow for Restaurants?

I like how quickly I get a response back. For instance I needed to change the bank information and within hours and was changed. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

I can’t think of anything right now. I did have a friend who uses chownow that had issues because he gets too many orders so he wasn’t able to keep up with them and so his chownow automatically shut down because he hadn’t taken them all in. But that’s like 30 orders a minute, seriously. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

If you want to restaurant you should sign up with chownow Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

We wanted our own app and Chownow makes that easy. Also the iPad in the way they have it set up is super user-friendly, super readable and after using the other companies, which were still using, it makes me wonder why the other companies don’t make their in her face easier to use. Review collected by and hosted on G2.com.

JE
Developer
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChowNow for Restaurants?

I love this web application, because it is a great convenience benefit, both for service establishments, and for registered customers on this platform, which in simple steps, we can place orders online in a secure way, with extensive menus of the products on offer to the virtual public, because from my point of view, it has never been so easy to order food, from the comfort of our home, being an ideal software for restaurants and logically similar branches. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

We can consider, that it would be quite useful, to implement other functionalities that allow us to perform other skills in relation to online orders, either showing the quality of said establishment and even its service offered to the public, including more outstanding information, and so on view in detail its most outstanding aspects, including prices, offers, promotions, and telephone numbers to interact directly with said establishment. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

You can place your order even through some social networks, which allows users to place their order in a faster way, which is also of great proportion, to spread the content and services offered by your establishment, because Through ChowNow, you will be able to guarantee a more stable comfort, both for the clients you acquire, as well as in the billing record that you carry out in the span of a day, acquiring a prudent and solid organization for the most part, to a marketing environment , being ideal for restaurants and similar branches. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

We use this system to carry out our operations in a more organized way, because our clients can place their orders constantly, and we can execute all these requests quickly and easily, with a large staff to send their requests. orders immediately and guarantee a good service in its entirety, since our business is about profit at extreme levels, or in more explicit terms a restaurant, being of great proportion for us, and for the clients with whom we maintain relationships in these benefits of our work. Review collected by and hosted on G2.com.

JF
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChowNow for Restaurants?

ChowNow is an incredible platform that is in charge of public relations, as it is widely used by independent restaurants in each area of ​​its location, precisely for carrying out online operations, which provides total convenience for the user, placing orders virtually without the need for a physical presence in these optimal service establishments, being one of my favorite software due to its simple programming, including integrations with social networks to establish totally reliable processes. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

From my point of view, it would be incredible that this system maintains an extensive list of locations with prevalent records of each establishment, including digital payment options, to contemplate a more complex service, in operation, precisely to acquire more operators based on trust and comfort, for users who demand a certain service in a simpler way, which is an idea that could be taken into account, for a total improvement. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

It is a web application, which is perfect for establishments based on offering services to a public environment, because through this sophisticated system, you can provide your customers with a simpler and more advanced strategy to place their orders online, being great proportion, to take your business to a more modernized world, offering comfort and ease of payment, which is totally recommended precisely for these work areas, since it is programmed for operations between users and the restaurant of interest. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

It should be noted that we use this system, so that our clients can place their orders through an application, as long as it is within the national scope, logically, because in other important aspects, we can mention that we decided to use this system to provide our users a more complex comfort, which allows us to carry out simpler and strategic processes in our work performance as an establishment based on public service, without excluding that thanks to ChowNow we have had very satisfactory results, which exceed our expectations since the beginning of its implementation with our platform. Review collected by and hosted on G2.com.

CB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChowNow for Restaurants?

In our business, ChowNow is being used to promote products and services to our customers. It provides facilities and amenities to manage our contact list, manage our customer data and accompany each customer in the sales process. I love your customer service and how affordable this platform is. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

I would like it to be more customizable, so that it reflects more of what we want to show and promote, it could be more graphic. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

It is a tool that I would recommend, especially to small and medium businesses that sell a variety of products and services, could come in handy to boost from your marketing to sales management. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

Since we have used ChowNow, more opportunities have opened up to close sales and boost our marketing to promote our brand, as well as to promote our presence to our customers. ChowNow has represented a saving of time and money while increasing sales opportunities. Review collected by and hosted on G2.com.

BB
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about ChowNow for Restaurants?

The software has proven to be very creative in collaborating internally with each and every customer order. It helps me to have a remarkable efficiency in the process of market restructuring, we offer and the application is responsible for finalizing a good service. The software is very good in terms of interface. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

I would be fascinated if the price were a little more feasible, it would really help me a lot in relation to the budget. Review collected by and hosted on G2.com.

Recommendations to others considering ChowNow for Restaurants:

I highly recommend the program because it has taken a big step towards getting much more appropriate connectivity with customers than before. You will have a feasible software available in terms of ordering offers. It means a big step forward for your business. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

We are using the program for faster and more efficient order completion and control. It helps us visualize greater quality and productivity in terms of automating product offerings. Workflow has been greatly reduced since we are using it. Review collected by and hosted on G2.com.

Wesley Y.
WY
employee
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ChowNow for Restaurants?

It's easy to set up and use. Very user friendly. We've set all our restaurants up with ChowNow. We have an app and website. They have marketing promotions and material that are easy to pass out. Review collected by and hosted on G2.com.

What do you dislike about ChowNow for Restaurants?

Can't add images to the ordering process. The headquarters feature doesn't allow different restaurant concepts to be under 1 umbrella company. I have 3 separate logins for my restaurants. Review collected by and hosted on G2.com.

What problems is ChowNow for Restaurants solving and how is that benefiting you?

Saving money on online ordering by skipping the third party systems like UberEats/DoorDash/GrubHub. Easy to retain customers email. Track email and promo redemptions. Reporting is simple. In less than 6 months we've saved over 100k in fees. In my first month of signing up with ChowNow I was able to recoup my 2 years ChowNow fees paid + marketing material paid as well. Review collected by and hosted on G2.com.

Response from Haley Smith of ChowNow for Restaurants

Hi Wesley,

Thank you for your feedback! We’re happy to share that ChowNow now supports menu photos. Take a look at this blog post to learn how you can upload photos to your menu today.

See how ChowNow for Restaurants improved