The product is nice; it helps you get inbound demo requests booked onto a rep's calendar. This helps with conversion rates and limits the number of people we need to follow up on inbound leads. Review collected by and hosted on G2.com.

Every time I have an interaction with ChiliPiper it isn't good.

Support: Never fixes the issues or answers the questions. Once, they broke our whole routing queue on a service call and the support rep didn't know how to fix it.

After the renewal, we paid our invoice and they came back trying to say there was a mistake and they are changing our prices; this is against the TOS they have, but it was a last-minute effort to raise the price on us again.

They should all take a break from posting how great they are on LinkedIn and service their customers. Review collected by and hosted on G2.com.

Chili Piper allows for our MOPs to assist Sales and CS teams to set Demos and activation meetings quickly and conveniently for our prospects and customers. Their integrations with SFDC, Calendars and Marketing automation tools create reliable workflows to bring MQLs directly to sales and also to set meetings for converted leads to help with the set up our products. Review collected by and hosted on G2.com.

Tighter integrations with our marketing automation platform would be helpful to use outside of lead generation. There are simple work arounds and chili piper has been a partner to help MOPs be at the for front of the tool. Review collected by and hosted on G2.com.

I love that Chili Piper is seamlessly integrated with Google & Salesforce to allow me to book clients with members of multiple teams within one click of a button, and for customers to book with me easily within their time zone. I meet with 10+ customers per week and screen share to book multiple calls with different teams seamlessly through the Chili Piper and Salesforce integration. I have been asked numerous times what booking tool I'm using because clients are always impressed by the sleek performance of the tool. I love that there is a summary of the meeting booked after booking to allow for immediate confirmation/note taking. Chili Piper has been a game changer for me at work! Review collected by and hosted on G2.com.

There are multiple time zones represented, despite the current time zone (i.e. when booking with international customers, I do confirm what their current time is before booking in Chili Piper because there could be seasonal differences). Time zone changes are not always reflected properly, too, when booking in advance and I have run into issues where I think I am booking for Eastern Time, but then the time changes as scheduled, but the time is not updated/reflected in the tool. This gets complicated and causes stress around time changes. I have had several customers let me know that Outlook/Office 365 does not automatically provide call reminders from Chili Piper, therefore they have missed meetings or been late. Google does not have this same issue. Review collected by and hosted on G2.com.

The best parts about using ChiliPiper are:

- User-friendly

- Rescheduling links included in meeting invites

- Synchs to your Google Calendar

- Ability to add Meeting Buffers Review collected by and hosted on G2.com.

The parts of Chili Piper that are less intuitive:

- You have to personalize your meeting form to include a line for a topic of discussion. I think think this should be the default.

- Reassigning a meeting to a colleague was simpler in vCita, but I am sure I will get the hang of it in ChiliPiper Review collected by and hosted on G2.com.

As a Sales Development Representative, Chili Piper makes scheduling meetings for my Account Executives smooth and seamless. It integrates with all the apps I use so I don't have to leave the browser I'm on (during the call) to see the AE's current availability and book the meeting. It even has a round-robin that tells me which AE to schedule the next meeting with, so I don't have to keep track of that! Review collected by and hosted on G2.com.

Once I book the meeting with the AE, I no longer have ownership of that meeting and can't make adjustments. If the prospect notifies me that they need to reschedule for a different time, I have to coordinate with the AE to get it rescheduled. Honestly, it could be something that is in the settings that needs to be adjusted on our end in order to have that functionality. It hasn't been a big issue, really. Just something that I would change if I could. Review collected by and hosted on G2.com.

Scheduling with Chili Piper is excellent, and it works perfectly. We use it to organize all meetings for our executives in a seemless way.

It is very flexible, allowing us to reschedule any calls at any moment cohesively.

It adds Zoom Info on the calender invitation automatically.

It is possible to share time suggestions without having to block that calendar time. Review collected by and hosted on G2.com.

Honestly it's tough to dislike Chili Piper, although It will be much better to have a feature like a time suggestion based on the email opens or something of that sort. Review collected by and hosted on G2.com.

*I like it's ability to create multiple booking pages and book across multiple calendars which is a win.

*Also i like how it is a convenient option for scheduling. Review collected by and hosted on G2.com.

Scheduling just got spicer with chili piper,nothing to dislike towards it. Review collected by and hosted on G2.com.

Automation of booking on website forms, booking of meetings for other reps, and all the tracking that comes along with it. The functionality and tracking outpaces competitors when it comes to inbound scheduling and BDR scheduling. Review collected by and hosted on G2.com.

The user interface and setting things up could be more intuitive. Reps setting up their own meeting types and reminders can be confusing for them. Additionally a new competitor on the market has created the ability for those on the booking in to login with their calendar and see their availability as well which makes things even easier for the customer Review collected by and hosted on G2.com.

Visibility of multiple employee calendars. I'm able to see what my co-workers are working on and when they're available for meetings. I find this feature especially helpful when trying to squeeze in a meeting during busy times or avoid conflicts with work responsibilities. Review collected by and hosted on G2.com.

Nothing about the base functionalities I use, just that it would be great to see the option to export my calendar as a PDF or Excel file. Review collected by and hosted on G2.com.

The automation is saving us so much time, allowing me to allocate my time to more important operations task. The detailed customized responses and reminders will expedite our pipeline and close rates. Our implementation team was fabulous. Review collected by and hosted on G2.com.

it can be very intricate in syncing with a CRM so it's important to have knowledgeable staff to work on the integration. Review collected by and hosted on G2.com.