
There are some features that look attractive and may become useful as they continue developing the tool. Support was also as helpful as they could be given a faulty product. Review collected by and hosted on G2.com.
Our sales rep showed us a variety of features that weren't possible. It took about 2 months to fully integrate due to a number of bugs and technical requirements that weren't disclosed upfront. Ultimately, onboarding the tool just took more of our time than it saved with any automation features. Review collected by and hosted on G2.com.
Hey Asher! So sorry to hear about your frustrating experience with Chili Piper - it sounds like you experienced some onboarding issues that were unable to be resolved. It's great to hear that support was helpful but still unfortunate the product didn't work as intended for you.
After doing some digging, it looks like the issue was related to Google Tag Manager double firing on the page. We always try to address possible implementation obstacles before they arise, but this is a technical issue we haven't come up against in the past.
Thanks to your feedback this is something we'll definitely plan for in the future given your experience. If you’re open to discussing further how we could have improved your experience, please feel free to email karah@chilipiper.com. Your input will help us diagnose these issues earlier on and create a better experience for new customers.