Asher R.
AR
Asher R.
VP of Creative Strategy
Mid-Market (51-1000 emp.)
"It basically doesn't work"
0.5/5
What do you like best about Chili Piper?

There are some features that look attractive and may become useful as they continue developing the tool. Support was also as helpful as they could be given a faulty product. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Our sales rep showed us a variety of features that weren't possible. It took about 2 months to fully integrate due to a number of bugs and technical requirements that weren't disclosed upfront. Ultimately, onboarding the tool just took more of our time than it saved with any automation features. Review collected by and hosted on G2.com.

Response from Karah Blandford of Chili Piper

Hey Asher! So sorry to hear about your frustrating experience with Chili Piper - it sounds like you experienced some onboarding issues that were unable to be resolved. It's great to hear that support was helpful but still unfortunate the product didn't work as intended for you.

After doing some digging, it looks like the issue was related to Google Tag Manager double firing on the page. We always try to address possible implementation obstacles before they arise, but this is a technical issue we haven't come up against in the past.

Thanks to your feedback this is something we'll definitely plan for in the future given your experience. If you’re open to discussing further how we could have improved your experience, please feel free to email karah@chilipiper.com. Your input will help us diagnose these issues earlier on and create a better experience for new customers.

AB
Anmol B.
Account Manager
Enterprise (> 1000 emp.)
"My professional life became a lot easier thanks to Chili Piper´s organizational structure."
4/5
What do you like best about Chili Piper?

The partner gets notified a few times before the meeting and he/she can stay prepared or even reschedule it. The overall interface is friendly & I can easily access my calendar. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Since I´m calling different time zones, it´s always a task figuring that out. I wish it were better integrated into the UI. When I went to edit the meeting times, I saw the time zones but it wasn´t clear enough since after confirming the change, I got a different time than the one that I selected. Review collected by and hosted on G2.com.

Kinsey M.
KM
Kinsey M.
Salesforce Product Owner
Mid-Market (51-1000 emp.)
"WAY more than a scheduling tool"
5/5
What do you like best about Chili Piper?

It removes so much friction from our scheduling and handoff process: suggest a few times, book a meeting, auto handoff from SDR to AE, remind the prospect to join, and all of that is tracked in Salesforce with no added work - it's magic. Their support - both product support and customer success - is the most impressive and helpful I've experienced. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Nothing to report here. When I run into trouble, the Chili Piper Team provides a creative solution, makes an enhancement, or helps me explain to my stakeholders why we shouldn't be trying to do what we're doing anyway (with data to back it up). Review collected by and hosted on G2.com.

Karuthapandian M.
KM
Karuthapandian M.
Lead - Marketing Operations
Marketing and Advertising
Mid-Market (51-1000 emp.)
"Best Lead Routing and Meeting Scheduler"
4.5/5
What do you like best about Chili Piper?

One of the best meeting booking tools for Hubspot CRM and MAP, also an Industry leader for Hubspot users.

Creating multiple teams (Team segmentation based on country, and company size) and adding round robin for each team.

Conditional lead routing can be done using the conditions.

1. To route country-specific: We can host our own Inbound web form on the landing page and not necessarily Hubspot form, and then we can use IP stack (A mini tool) to enrich the country details.

2. To route by company size: As I see in Hevo’s demo page, we collect company size as a field and we can use that in our Chilipiper form to route the leads Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

Cost - 400$ for 4 Inbound concierge licenses and it will add 45$ each for additional licenses.

Requires tool knowledge to set up and create new processes. Their onboarding team will help us on all the steps but managing, and monitoring closely requires more attention to the tool

Setting up the custom properties in Chilipiper and mapping that to Hubspot needs advanced reporting skills and tool experience. Review collected by and hosted on G2.com.

Elizabeth C.
EC
Elizabeth C.
Inside Engagement Professional - Commercial Sales
Enterprise (> 1000 emp.)
"Chili Piper has completely revolutionized how we schedule meetings and work with our clients!"
5/5
What do you like best about Chili Piper?

Chili Piper has taken the hassle out of scheduling and seamlessly improved our accessibility to our members. Clients can look directly at your schedule and find a time that works best for them without the redundant back and forth trying to agree on a date or time. We have had amazing customer service from the Chili Piper team and assisting with any issues or concerns. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

As a medical insurance provider, we work directly with clients as well as brokers. A lot of the time, the broker would like to be included on the call with the client (2 outside parties). My only feedback would be if there was a way to schedule a single meeting for myself and 2 outside entities if possible. I also would ask if dynamic tag links could be vanity links instead of the full URL link as well as easily add attachments to calendar invites for meetings. Review collected by and hosted on G2.com.

KM
Kelly M.
Sr. Marketing Operations Manager
Mid-Market (51-1000 emp.)
"Streamlined our qualification process"
4/5
What do you like best about Chili Piper?

In moving our demo scheduling process to Chili Piper, we were able qualify prospects through a form and only provide the calendar picker to prospects that fit our ICP. This has saved our SDRs a lot of time not having to research each demo lead. The Instant Booker tool has also been incredibly helpful for scheduling meetings while on the phone with prospects. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

There were a few kinks getting the Chili Piper code installed with our HubSpot form, but after we got that sorted, it worked seamlessly. Review collected by and hosted on G2.com.

Lisa D.
LD
Lisa D.
Onboarding Manager
Enterprise (> 1000 emp.)
"User friendly and efficient"
5/5
What do you like best about Chili Piper?

I enjoy how easy it is to update my profile and availability with Chili Piper. I enjoy the reminders it can send before meetings and just how easy it makes scheduling meetings with customers. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

The downside is it does take some time to get the rules just right when you have a large team. Review collected by and hosted on G2.com.

Alice S.
AS
Alice S.
Revenue Operations Manager
Small-Business (50 or fewer emp.)
"Best new tool for our RevOps tech stack"
5/5
What do you like best about Chili Piper?

Chili Piper is filling a gap in the funnel that no other tool was capable of. I already consider CP knowledge a MUST for RevOps career path, and there are no competitors that offer the same solution.

CSM and support are amazing - responsive, fast, proactive, and can handle technical questions. Besides that, CP is sassy, silly, and they make me laugh (I never expect it from a vendor). They have great content all accross the different channels. It has been a fun journey as a customer.

I truly believe in continuous education and they just launched their university + certifications. Highly recommend to any RevOps, MarketingOps, Marketing and DemandGen professionals. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

I am not a big fan of some product/field names. I don't think they are too intuitive. Review collected by and hosted on G2.com.

Connor  S.
CS
Connor S.
Transport Manager
Oil & Energy
Enterprise (> 1000 emp.)
Business partner of the seller or seller's competitor, not included in G2 scores.
"Extremely Competitive Executive Online Meeting Lifecycle Automation Channel Tailored"
4.5/5
What do you like best about Chili Piper?

Being fully advanced on scheduling and routing B2B revenue teams. Its products help revenue teams double their inbound conversion.

Self-explanatory to enhance seamless experience with colleagues.

It's tailored to suit an exceptional instant web form scheduling, live calls and video, one-click booking, website embed, advanced lead routing, flexible round-robin, handoff meetings, among other services.

Personally I crown how it enables me to join in online briefing despite being away from country of origin and office I work for. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

No worries since it technical support team resolvesd all issues and keeps on developing it, it over delivers its services. Review collected by and hosted on G2.com.

MK
Magda K.
Account manager
Enterprise (> 1000 emp.)
"A practical, user-friendly and very useful tool in my day-to-day work life"
4/5
What do you like best about Chili Piper?

It gives me an easy and practical way to stay in touch with our clients. I can either book meetings directly or share my calendar link to have the client reach out to me when it's most convenient for them. Review collected by and hosted on G2.com.

What do you dislike about Chili Piper?

I wouldn't say I like the automated templates, though the idea behind them is good. It is worded a bit odd in my market language (Croatian). However, I cannot speak for other markets. Review collected by and hosted on G2.com.