# LineLeader by ChildcareCRM Reviews **Vendor:** LineLeader by Childcare CRM **Category:** [Child Care Software](https://www.g2.com/categories/child-care) **Average Rating:** 4.4/5.0 **Total Reviews:** 87 ## About LineLeader by ChildcareCRM LineLeader offers digital registration software, full-featured childcare CRM software, a combined parent engagement app and center management system, along with the Unified platform, which provides comprehensive visibility into every contact throughout various stages of their enrollment journey. So, while each tool is powerful on its own, they truly innovate when used together. 200,000+ childcare and afterschool care providers rely on LineLeader to enroll more students, engage families, and simplify center management. ## LineLeader by ChildcareCRM Reviews ### 1. Comprehensive Features but Lacks Support and Ease of Setup **Rating:** 1.5/5.0 stars **Reviewed by:** Rachel W. | Owner and director, Small-Business (50 or fewer emp.) **Reviewed Date:** May 04, 2026 **What do you like best about LineLeader by ChildcareCRM?** I like that LineLeader by ChildcareCRM has everything built in from scheduling tours to taking payments to enrolling a student. **What do you dislike about LineLeader by ChildcareCRM?** The customer service was not accurate and didn't help me. The sales team mentioned there were to be a lot of features that did not work for my situation. Also, the initial setup was very difficult. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** I use LineLeader by ChildcareCRM as a client management system for enrolling students, taking payments, and scheduling. ### 2. SO EASY **Rating:** 4.0/5.0 stars **Reviewed by:** Jessica G. | Business Director, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2026 **What do you like best about LineLeader by ChildcareCRM?** I love how easy it is to use! It intergrades with a lot of programs. **What do you dislike about LineLeader by ChildcareCRM?** When I've needed assistance getting forms updated it's taking a bit of time in the past. But, that may have updated since then. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** The work flow, it's very simple and straight to the point so it takes the guess work out of what the next step is. ### 3. CRM helps keep track of potential families **Rating:** 4.0/5.0 stars **Reviewed by:** Pamela H. | School Director, Mid-Market (51-1000 emp.) **Reviewed Date:** July 29, 2025 **What do you like best about LineLeader by ChildcareCRM?** CRM makes it very easy to see which families have an interest in our center and are waiting for a space and what their time frame is for enrolling. Also gives us easy access to families that might need additional information before committing. **What do you dislike about LineLeader by ChildcareCRM?** It would be nice if we could use 2 filters at the same time instead of just one. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Managing waitlist keep us on task for touching base with families that had interest in center ### 4. One of the best platforms I've ever onboarded with! **Rating:** 5.0/5.0 stars **Reviewed by:** Deana W. | Owner/Director, Small-Business (50 or fewer emp.) **Reviewed Date:** March 26, 2024 **What do you like best about LineLeader by ChildcareCRM?** The people are always responsive, so helpful, willing to help you make the platform work just for you! **What do you dislike about LineLeader by ChildcareCRM?** The Asana board can be hard to keep up with **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** The ability to forecast enrollment and link all systems into one powerhouse. ### 5. Great Platform with a few hiccups! **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 11, 2025 **What do you like best about LineLeader by ChildcareCRM?** I love how we were able to eliminate several other platforms and use just one to meet our needs. Having the enrollment side, manage side along with billing all in one place has been great. I also like that they are constantly putting webinars out there for users to become more familiar with the platform. I like the help chat feature so that we can try to get answers to some of our immediate concerns. I like that you are able to pull various reports to gather more insights on what is going on at each center. I also like how you are able to efficiently communicate with leads and existing families. Lastly, I like how staff members and leads can get email and text reminders about meetings, tours and follow-up tasks. **What do you dislike about LineLeader by ChildcareCRM?** Some of the downsides of Lineleader include accuracy for reported data and reports. It also seems that the system has a lot of loose ends that create unnecessary work and stress, for example, if a lead schedules a tour and then gets an automated text reminder about the tour with an option to reschedule and they reschedule, it does not cancel out the original tour on the calendar. It also does not send an alert that a tour has been rescheduled or cancelled to the staff member. So we are often left wondering if someone will be showing up or not, when they already rescheduled online. Another difficulty is the fact that it is not a seamless transition from lead in Enroll to Registered in Manage. For example, when a lead is prompted to fill out forms while in the Enroll side, once they switch to manage, a lot of the information does not carry over like authorized pick ups, allergies, etc. So it then creates double work with having to manually input information into the system that is already captured through the completed forms. In addition, while the chat feature is helpful, sometimes if the representative is unable to answer the question it will get escalated and take a very long time for someone to follow back up. On the manage side, the input for teacher lesson plans on the Manage side is very tedious and teh whole process is time consuming and not effective. I do not like how Lineleader is unable to do automatic charges to accounts for ex. late fees, etc. Lots of things need to be done manually which wastes time. Lastly, not having the ability to view and manage the calendar on the Enroll side for all locations has been very daunting. It was a feature that was available before an update was done where I was able to view the master calendar, but then it got taken away and now I can only see each campus calander by clicking on it individually. I manage all campuses so this can get very confusing. I have reached out several times about this with no result still. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Lineleader is helping to solve the issue of managing leads and managing enrolled families all in the same place. **Official Response from Sierra Rossing:** > Thank you for sharing your detailed feedback on LineLeader! We are thrilled to hear that you are enjoying the convenience of having enrollment, management, and billing all in one platform, as well as the various support features like our ongoing customer webinars. We truly appreciate your insights on areas for improvement, such as data accuracy, tour rescheduling (with alerts for staff), and the seamless transition of family information between Enroll and Manage. Your feedback is invaluable in helping us enhance our platform for a better user experience. Regarding your comment about automatic late fees - we do offer this functionality and would love to help you utilize it! If you have any additional feedback, questions, or if you would like to get automated late fees set up for your centers - please feel free to email info@lineleader.com to speak with someone from our executive team. We would love to hear from you. Otherwise, I will share your comments with our product and development teams for further review and improvement. 🙂 ### 6. I'll be first in LineLeader! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Small-Business (50 or fewer emp.) **Reviewed Date:** May 20, 2025 **What do you like best about LineLeader by ChildcareCRM?** Service is so friendly when I need help. The program is so easy to use! You won't have any issues, but if you do, they are there to help! **What do you dislike about LineLeader by ChildcareCRM?** No real dislikes. They will continue to buff out the hard edges as they continue to learn and grow. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Keeping organized with child care. I am able to be much more efficient and thorough with this endeavor. **Official Response from Mollie Phelps:** > We're thrilled to hear that LineLeader has been easy to use and that our support team has been helpful— that's exactly what we strive for! Thank you for taking the time to share your positive experience! ### 7. Happy with new features I requested! **Rating:** 4.5/5.0 stars **Reviewed by:** Grace C. | Enrollment and Staffing Coordinator, Mid-Market (51-1000 emp.) **Reviewed Date:** May 11, 2023 **What do you like best about LineLeader by ChildcareCRM?** Our representative is always helping us connect with the development team. It is an easy program to be in throughout the day, every day. We appreciate the support and consideration in tailoring a product to fit our needs. A feature I previously requested was added and has made continued communication with our market much faster in the way we take action. I'm looking to future possible developments. **What do you dislike about LineLeader by ChildcareCRM?** I want to see the child's age and start date from the action tab for task completion. I want to be able to select and complete bulk actions from the dashboard using templates. I want to be able to mass assign a task. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Continued communication with our target audience for enrollment. Documentation of actions taken with current and previous leads. Automating points of contact for continued engagement. Enrollment documents. Tracking our waitlist. **Official Response from Sierra Rossing:** > Hi Grace! I'm so glad you're enjoying our task feature and I appreciate your feedback about the sorting functionality. I will share this feedback with our Product team for consideration as part of our upcoming updates🙌 Thank you for being a LineLeader user! ### 8. LineLeader has a number of features that allow me to be successful in working my school leads. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** January 31, 2024 **What do you like best about LineLeader by ChildcareCRM?** The customer support and the number of features that I can access. Adrienne has been fabulous in helping me navigate through the system as a new employee and I am really greatful for the follow-up emails to meet-up with me and make sure all is well on my end! **What do you dislike about LineLeader by ChildcareCRM?** Sometimes the system is to slow or down when I have a tour checking in and messages also are delayed to Parents as well. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** The Customer Service aspect has been great while I am learning the system. Adrienne Strong has taken much of her time to ensure I understand and use the system to the fullest potential. **Official Response from Sierra Rossing:** > We appreciate your feedback and are pleased to hear that our customer service has been helpful to you! We are working diligently to enhance theLineLeader system's performance and are always looking for ways to provide a better user experience so we will pass along your comments to our Product team for further review. ### 9. LineLeader is a great program **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about LineLeader by ChildcareCRM?** I like the ease of use and the ability to switch locations without having to log out of the current location. **What do you dislike about LineLeader by ChildcareCRM?** The only thing I don't like about LineLeader is the limited flexibility of filtering some reports. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** It streamlined some of our processes. That the messaging portion and account management portion are all inclusive in the same software program **Official Response from Sierra Rossing:** > We're glad to hear that you find LineLeader easy to use! We agree that the convenience of switching locations (without logging out) is a great asset for users with multiple locations. Our team would love to learn more about your experience with filtering reports. If you're interested in sharing additional feedback, please email info@lineleader.com 🙂 We'd love to offer you an Amazon gift card for any additional insights you can provide our team with, to help us make future improvements. ### 10. CRM software was a game changer for our schools **Rating:** 4.5/5.0 stars **Reviewed by:** Jenn D. | Director of Marketing and Events, Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about LineLeader by ChildcareCRM?** The most helpful tool we have is keeping in contact with people. Without people and the reminders to call, families in the past have fallen to the wayside. In today's instant gratification society, Lineleader allows us the ability to stay on top of our future family clientele. Every lead matters and Line Leader ensures we don't lose them. We'll never go back to not using a CRM service for our schools. The onboarding customer support was great and I'm very happy with the ease of integration on our website. **What do you dislike about LineLeader by ChildcareCRM?** Implementation was harder with my team than I thought it would be. I don't believe I fully utilize the tools in the back end of ENROLL for marketing purposes. I would like to know more in the form of email tutorials rather than scowering the HELP section (which is helpful). I read every email sent my way for ideas, tips, and tricks, and more about marketing and using those tools would be great. We also would switch to all of Line Leader services, however you do not have a security feature for keypad codes. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** We lost leads. We essentially had no call back waitlist and that is now changed! **Official Response from Sierra Rossing:** > Thank you for sharing your positive experience with LineLeader, Jenn! We are thrilled to hear that our software has been a game changer for your schools in keeping in contact with families and managing leads effectively. We appreciate your feedback on the implementation process and the desire for more guidance on utilizing the marketing tools. We would love to work with you, personally, to ensure you get the most out of our system. Regarding the security feature for keypad codes, we value your input and will consider it for future updates. If you have any specific questions or need further assistance, please feel free to reach out to your dedicated Customer Success Advocate or info@lineleader.com. Thank you for choosing LineLeader! ### 11. Reliable and helpful employees! **Rating:** 5.0/5.0 stars **Reviewed by:** Erin B. | Marketing Director, Mid-Market (51-1000 emp.) **Reviewed Date:** December 05, 2024 **What do you like best about LineLeader by ChildcareCRM?** It is very user friendly and the LineLeader team is very helpful and quickly answer questions. **What do you dislike about LineLeader by ChildcareCRM?** Nothing! LineLeader has made a big difference for our communciation! **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Helping keep communication quick and user friendly for our directors to talk to new families and leads. **Official Response from Sierra Rossing:** > Thank you for your positive feedback! We're glad to hear that LineLeader is helping to improve communication for your directors and new families. Our team is dedicated to providing quick and helpful support. ### 12. LineLeader **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2022 **What do you like best about LineLeader by ChildcareCRM?** Everything is right there for me. I do enrollment and recruiting for 5 centers. Everything I need to contact families to teachers is all in one spot. **What do you dislike about LineLeader by ChildcareCRM?** Nothing at this time. I feel it is a great tool. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** We are new to LindeLeader-were using CRM. Great way to communicate with families, follow ups, run reports to see what areas we need to be working on for marketing to get families in the door, great customer service. **Official Response from Sierra Rossing:** > Thank you for your feedback! We're glad to hear this has also helped with staff recruitment! ### 13. I have found that using line leader is very helpful in my everyday use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2024 **What do you like best about LineLeader by ChildcareCRM?** What I like best about the LineLeader by Childcare CRM is how it helps keep track of engagments with reminders of tasks to be completed. I also like the fact it keeps everyone on the same page with updates. **What do you dislike about LineLeader by ChildcareCRM?** There is anything I dislike about LineLeader by ChidcareCRM. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** We are able to keep in conact with families that have previously toured and are able to stay connected. **Official Response from Sierra Rossing:** > It's great to hear that LineLeader by ChildcareCRM has helped you stay connected with families and keep track of tasks. We appreciate your positive review! ### 14. The CRM system helps us stay organized and grow enrollment **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about LineLeader by ChildcareCRM?** Prior to using Childcare CRM, our enrollment systems and processes were unorganized and reactionary. This system helped us create workflows to streamline our enrollment process and to create accountability among our team. Now, we are confident that there are no missed opportunities when it comes to families inquiring about care at our centers. We also hear positive feedback from our families regarding the timliness and organization of our follow ups. They often compliment us on our communication and we owe much of our ability to do so to Childcare CRM. **What do you dislike about LineLeader by ChildcareCRM?** The stystem sometimes has quirks and glitches. After using the system for 10 years plus, I am familiar with the work arounds, but some of our newer employees have a hard time with this. We are still using the old format CRM, as the new format was too large of a change and we did not want to retrain our entire team. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** As previously stated, I love the automation features that helps us create continuity for our enrollment process. Also, since we have a fairly large team, it allows us to have visibility into each other's actions without having to call or email for updates. It allows multiple users to communicate with families and helps us work as a team. It also creates accountability and oversight, so we know that tasks and follow ups are not being forgotten or put off. **Official Response from Alexia Platenburg:** > Thank you for taking the time to leave us a review! We are happy to hear you and your parents have been enjoying the automation feature. Two-way communication with parents is critical and beneficial to centers looking to elevate the parent experience and streamline communications. Your feedback is valuable to our ongoing development and I will pass it along to our product team as we continue to work towards providing the #1 childcare software for all our users (: Thank you for being a loyal LineLeader customer!<3 ### 15. My experience with CRM has been short, yet extremely insightful and a powerful resource. **Rating:** 4.5/5.0 stars **Reviewed by:** Nicolas M. | Enterprise (> 1000 emp.) **Reviewed Date:** May 16, 2024 **What do you like best about LineLeader by ChildcareCRM?** What is most helpful to me is our CRM representative, Adrienne Strong, who has been the most helpful in navigating our CRM tool. Any question or concerns are quickly and thuroughly adressed which is a crucial contributor to our organizations success. **What do you dislike about LineLeader by ChildcareCRM?** I think the only downside I will share is the wait time when submitting tickets to the software support staff. Some tickets take quite long with little to no update on the progress. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** LineLeader is the connecting platfrom from interested leads and enrollment. It benefits our organization by providing a cohesive platform to organize our inquiries. **Official Response from Alexia Platenburg:** > Nicolas, thank you for your feedback! Adrienne is a rockstar and I will make sure she knows you think so as well. Customer service a crucial element to our ability to serve our childcare leaders and ensuring their success. We are pleased to hear our CRM is helping you to better connect with potential families. I will make sure our support team is aware of your concerns around ticket turn times. Thank you for being a LineLeader customer! ### 16. Confusing **Rating:** 2.5/5.0 stars **Reviewed by:** Tiffany B. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** September 10, 2024 **What do you like best about LineLeader by ChildcareCRM?** I like that you can message parents and communicate through it. **What do you dislike about LineLeader by ChildcareCRM?** It is confusing at times and does not link up with our other center. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Waiting list sorting. **Official Response from Sierra Rossing:** > Thank you for sharing your feedback. We're glad to hear that you appreciate the messaging feature for communicating with parents. We apologize for any confusion you've experienced and understand the importance of seamless integration with other centers. We'd love to help you improve the connection between your locations. If you'd like to explore this with us, please email info@lineleader.com ### 17. Game Changer for Lead Managament! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** July 11, 2024 **What do you like best about LineLeader by ChildcareCRM?** I loved my onboarding process with LineLeader! The weekly check-in meetings were so helpful. I never felt abandoned in the onboarding process, nor was I ever overwhelemed. We tried out another lead management system and the onboarding process was almost completely self-directed which was not helpful for me. I also love the automations (text messages, e-mails, tour reminders, etc.) that LineLeader offers! **What do you dislike about LineLeader by ChildcareCRM?** I have yet to discover something that I dislike about LineLeader! **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** It is solving the problem of a lack of communication with potential leads and that is leading to an increase in enrollment! **Official Response from Sierra Rossing:** > Thank you for sharing your positive experience with LineLeader's automations and the impact it has had on your enrollment. We're committed to helping childcare centers improve communication with potential leads and ultimately increase enrollment. ### 18. Data-driven pipeline management that's very user-friendly! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about LineLeader by ChildcareCRM?** LineLeader is easy to use and learn, but there's so much depth to the product that I'm always discovering different ways to use it more efficiently and effectively. **What do you dislike about LineLeader by ChildcareCRM?** There are a lot of functions, so it can be difficult to truly become an expert. There are also small things I would change, like being able to give a name to each of your email attachments, instead of having them listed by only the file name. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** LineLeader ensures that we're following through with every prospective parent. Before LineLeader, we used spreadsheets to track inquiries and enrollments. LineLeader benefits us by maximizing each inquiry and helping us turn it into a new enrollment. **Official Response from Alexia Platenburg:** > Thank you for leaving us a review! We work to offer a robust solution that can support our childcare champions. As we continue to work towards providing the #1 childcare software for all our users, your feedback is invaluable. We invite you to attend our bi-weekly complimentary trainings to learn more about all the features we offer and you can become a LL expert in no time. ### 19. Great system to stay in touch with families that are interested in daycare location **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about LineLeader by ChildcareCRM?** I think the system is helpful for the interest we get at our daycare. We have a large amount of families that show their interested and to keep track of who called, time they called, and when they are looking to start helps with keeping track. **What do you dislike about LineLeader by ChildcareCRM?** I have connected with customer services about forms that needed to be updated and when they informed me it was changed nothing was updated. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Solving having people on the waitlist and the multiple lists we would need of parents contacting us for childcare. Before we use to use an excel sheet and it was difficult to have all the infomartion that CRM has and the notes we can input and the families we can sort into different categories. **Official Response from Sierra Rossing:** > We're glad to hear that LineLeader by ChildcareCRM is helping you keep track of interested families and their information. We understand the importance of staying organized and we're here to support you in any way we can. ### 20. Quick & Effective Customer Service **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Program Development | Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about LineLeader by ChildcareCRM?** The customer support is amazing and they respond really quick especially in this time of creating a new CRM program. At each turn they are there to support and offer solutions to help build my perfect CRM system. **What do you dislike about LineLeader by ChildcareCRM?** I wish the site was more easy to edit for the developers to help make the process more streamlined. While they do provide adjustments to my CRM and are working with me; I do think they should update and provide more options to expand into different types of CRM programming. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** They are curating me a new CRM to help organize a new programs inquries and navigating new changes with me at this time. **Official Response from Sierra Rossing:** > We're thrilled to hear that you've had an amazing experience with our customer support team! We strive to provide quick and effective assistance to all our customers, especially during the implementation of a new CRM program. ### 21. Feedback **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LineLeader by ChildcareCRM?** Getting the notifications and having the system send automated emails to parents, etc. **What do you dislike about LineLeader by ChildcareCRM?** visually don't care for the layout. I like to see everything I need to accomplish for a family and not get only one notification and then another pops up but if it is missed then it goes to the past due. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** connecting with new parents. CRM system is helpful when it comes to connecting and sending automated messages to families so we have one less task to do which is helpful. **Official Response from Sierra Rossing:** > Thank you for sharing your feedback with us. We're glad to hear that you find the notifications and automated emails helpful. We appreciate your input about the layout and are happy to share that we have recently made some updates to our task dashboard because of valuable feedback like yours! ### 22. Marketing & Customer Relations Manager **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about LineLeader by ChildcareCRM?** Selene is always able to find a solution to my issue and nothing is ever too much trouble. LineLeader can provide me with extra support, working in the space alone with many new service opening is challenging and I can be time-poor with some items - such as setting up tour times - which take extra care. Selene and the Team have offered to help with this to relieve some of that pressure which was fantastic. **What do you dislike about LineLeader by ChildcareCRM?** Since Selene and the team have taken on a little extra support wise, I have not had any trouble. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** We are able to finalise our enrolment circle, reporting allows us to ensure we can monitor the conversion rates and close more families. **Official Response from Sierra Rossing:** > Thank you for sharing your positive experience with Selene and our team! We are dedicated to providing excellent support and are delighted to hear that it has been beneficial for you. ### 23. Line Leader CRM overview and onboarding **Rating:** 3.5/5.0 stars **Reviewed by:** Laura T. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LineLeader by ChildcareCRM?** Tailored to the ECE sales and onboarding process **What do you dislike about LineLeader by ChildcareCRM?** User interface is a little clunky. Automated emails and texts that go out feel like a bot **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Single source of data for enrolled, waitlisted and inquiring customers visible by management across all centers **Official Response from Sierra Rossing:** > We appreciate your feedback about the user interface and automated emails/texts. We are constantly working to improve the user experience and make the communication feel more personalized. ### 24. CRM is user friendly + provided a seamless transition into my new role as an admissions coordinator. **Rating:** 5.0/5.0 stars **Reviewed by:** Sidney B. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 11, 2024 **What do you like best about LineLeader by ChildcareCRM?** LineLeader is clear about what steps to use at what time and every aspect of the sight is easy to navigate. The reports are also extremely helpful to see progress! **What do you dislike about LineLeader by ChildcareCRM?** My only qualm with CRM is that sometimes families do not receive any tasks if it is a transferred family. I believe this would be the only thing I would change. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** It is allowing us to have families who are already interested reach out and then we can communicate and get families in quickly to tour our school. **Official Response from Sierra Rossing:** > Thank you for your positive feedback! We're glad to hear that LineLeader has been clear and easy to navigate, and that the reports have been helpful for tracking progress. We apologize for any inconvenience with transferred families not receiving tasks and will look into this issue. We appreciate your input and are grateful for your support of LineLeader. ### 25. CRM system for 16+ childcare centres **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 26, 2024 **What do you like best about LineLeader by ChildcareCRM?** User friendly, concise reporting, multitude of options, great support from company. We use this all day every day, so have very frequent use of the system and overall find it very easy to implement and changes. We have also found the system to integrate easyt to all other platforms we use. **What do you dislike about LineLeader by ChildcareCRM?** Sometimes there are glitches in statuses adjusting, however Selene has been an expectinal support when we have issues arise. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Easily manages all of our family profiles to ensure information is easily accessible and well managed. **Official Response from Sierra Rossing:** > Thank you for taking the time to leave us a review! We're very glad to hear that you have been enjoying the reporting capabilities and the ability to manage family records in LineLeader by ChildcareCRM. We're also thrilled that you have enjoyed working with Selene and find her to be a helpful resource for you! We will pass along your feedback to her and the rest of our team as we continue to work towards providing the #1 childcare software for all our users (: ### 26. Fantastic Customer Service and Support **Rating:** 4.5/5.0 stars **Reviewed by:** Leslie W. | Director, Small-Business (50 or fewer emp.) **Reviewed Date:** April 16, 2024 **What do you like best about LineLeader by ChildcareCRM?** The process of onboarding has been supported and easy to do! Staff are friendly and warm! **What do you dislike about LineLeader by ChildcareCRM?** Have not found an issue! We have been able to work through issues. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Lineleader makes the lead management and enrollment process easy. **Official Response from Sierra Rossing:** > We're thrilled to hear that you found our onboarding process to be supportive and easy, Leslie! Our team takes pride in providing friendly and warm support to all our customers. ### 27. Growth & Business Strategy Manager **Rating:** 2.5/5.0 stars **Reviewed by:** Simone A. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 19, 2024 **What do you like best about LineLeader by ChildcareCRM?** Improved our email marketing significantly through better segmentation and design. Selene is also a massive support. **What do you dislike about LineLeader by ChildcareCRM?** Really need key items (live reporting, tour reporting) to be delivered when promised, this will improve our satisfaction immensly **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Helping us to improve the family journey and communicate better between teams to support higher conversion **Official Response from Sierra Rossing:** > Thank you for taking the time to leave us your feedback, Simone. We're glad to see that Selene has been a helpful resource for you! But we're sorry to see that you're not fully satisfied with the system. We greatly value your feedback about the reporting functionality and will share this input with our Product & Engineering teams. ### 28. Cultural Happiness **Rating:** 5.0/5.0 stars **Reviewed by:** Natalie C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 13, 2024 **What do you like best about LineLeader by ChildcareCRM?** It has provided a time saving platform and effective communication with our families. It has also digitized our enrollment process that gives our busy parents the access to complete paperwork at their convenience. **What do you dislike about LineLeader by ChildcareCRM?** The downside of this platform is duplication. It gains up before you know it. However, it can be audited and updated. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Just ensuring that it works effectively and they are there to assist accordingly. **Official Response from Sierra Rossing:** > Thank you for taking the time to leave us your feedback, Natalie! We're so glad that you're finding LineLeader to be a valuable resource for your organization! If you would like to chat through best practices for reducing duplicates or general database health - we would be more than happy to schedule a call with you (or your team) to do so. Please feel free to email info@lineleader.com if you'd like to meet with a Customer Success Representative (: ### 29. Even with the kinks the platform is worth it **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** May 14, 2024 **What do you like best about LineLeader by ChildcareCRM?** It is overall easy to navigate and utilize. **What do you dislike about LineLeader by ChildcareCRM?** *Have had a great deal of difficulty with parents being able to pay invoices on line. *App stop working and having to delete and reinstall several time *Employees being locked out of account and not being able to reset with out technical support assistance **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Communication with parents is easier with LL **Official Response from Sierra Rossing:** > Thank you for your feedback. We're pleased to hear that LineLeader has made communication with parents easier for you. We apologize for any challenges you've encountered with the platform. We are actively working to address these issues and would love to hear more about your experience at info@lineleader.com ### 30. It's functional, sometimes, but not fancy or intuitive **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Marketing and Advertising | Mid-Market (51-1000 emp.) **Reviewed Date:** May 08, 2024 **What do you like best about LineLeader by ChildcareCRM?** We are able to customize a lot of entries from our inquiries **What do you dislike about LineLeader by ChildcareCRM?** The email platform is very basic and clunky, Support is often not helpful when there are glitches in the system The program is not very intuitive to use when trying to navigate **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Keeping track of inquiries, tour scheduling and follow up communications up to the point of enrollment **Official Response from Sierra Rossing:** > We appreciate your feedback and understand your concerns. We are constantly working to improve our platform and make it more user-friendly. Your input will be taken into consideration as we continue to enhance our system. If you'd like to provide more feedback - we would love to hear it! Please email info@lineleader.com ### 31. Long term user of Line Leader **Rating:** 5.0/5.0 stars **Reviewed by:** Lauren W. | Mid-Market (51-1000 emp.) **Reviewed Date:** March 05, 2024 **What do you like best about LineLeader by ChildcareCRM?** Effective childcare enquiry management, in addition to supporting a smooth family journey experience from new enquiry to enrolment / waitlist. **What do you dislike about LineLeader by ChildcareCRM?** Functuanilty that is missing in the new CRM+ platform compared to the Legacy platform. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Customer journey experience & one source of truth for communication management. **Official Response from Sierra Rossing:** > Hi Lauren - thank you for sharing a review! Your feedback is invaluable to us as we continue to refine our new platform and work to improve the system for exceptional users, just like you (: We would LOVE to know more about any suggestions you may have or things you'd like to see in the new system. Please feel free to reach out to Selene directly or email us at info@lineleader.com with additional comments. ### 32. Still neutral **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 29, 2024 **What do you like best about LineLeader by ChildcareCRM?** I like how easily it is for parents to use the feed. The payouts are quick. **What do you dislike about LineLeader by ChildcareCRM?** I wish there was a way to see the entire ledger as one document and download it for parents. Also, payments...it would be nice for a check to be applied to a family vs. one child. Our parents do not like that they pay a transaction fee per child vs. family when ran at the same time **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Ease of paperwork in the future **Official Response from Sierra Rossing:** > We're glad to hear that you find LineLeader easy for parents to use and that the payouts are quick. We appreciate your feedback about the ledger and payment structure, and we will definitely take it into consideration for future improvements. ### 33. Overall great! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Education Management | Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2024 **What do you like best about LineLeader by ChildcareCRM?** Organization, ability to set tasks to create a "to do list" for myself. **What do you dislike about LineLeader by ChildcareCRM?** Reporting can be goofy - some pieces of information it give you are inaccurate **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Storing leads and scheduling tours. Keeps us organized on a center to center basis and corporate level. **Official Response from Sierra Rossing:** > We're pleased to hear that LineLeader is helping you store leads, schedule tours, and maintain organization across different levels. We take your feedback about the reporting accuracy seriously and would love to hear more about how we can improve at info@lineleader.com ### 34. Easy to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Enterprise (> 1000 emp.) **Reviewed Date:** March 07, 2024 **What do you like best about LineLeader by ChildcareCRM?** The program is easy to use and there is instant suport when you need it. **What do you dislike about LineLeader by ChildcareCRM?** Some features are still being worked on, I am possitive once improved, The systems will be the best! **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** The programs all interrate. It is easy to follow a new lead from start to end in all the systems. This makes my job so much easier. I dont have to log into diffrent programs. **Official Response from Sierra Rossing:** > Thank you for taking the time to leave us a review! We're thrilled to see that you're enjoying your experience with LineLeader's unified, all-in-one childcare platform. We are always looking for ways to improve and refine the functionality of the system, If you have any detailed feedback you would like to share with us, I encourage you to send us an email at info@lineleader.com - we would love to hear from you! ### 35. Extremely Pleased Customer **Rating:** 5.0/5.0 stars **Reviewed by:** Lucretia C. | Mid-Market (51-1000 emp.) **Reviewed Date:** February 06, 2024 **What do you like best about LineLeader by ChildcareCRM?** LineLeader is very easy to navigate and helps us streamline customers as well as potential leads. **What do you dislike about LineLeader by ChildcareCRM?** No downsides so far. Lots of information as there are lots of facets to the program that are all beneficial. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Helps us stay on top of our client base! **Official Response from Sierra Rossing:** > Thank you for taking time out of your day to leave us a review, Lucretia! Your feedback is very valuable to us and are so glad to hear that you've had a positive experience with LineLeader (: ### 36. Good product, still have some kinks to work out **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** April 11, 2024 **What do you like best about LineLeader by ChildcareCRM?** The CRM part is the best area of Lineleader. It is easy and will help your buiness. **What do you dislike about LineLeader by ChildcareCRM?** The management side has some kinks that need to be worked out. The reports aren't the friendliest to use for government agencies (CCFP/VPK). Billing is not friendly and cannot get clear guidance. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Enrollment **Official Response from Sierra Rossing:** > Thank you for your feedback. We are pleased to know that the CRM part of LineLeader is helpful to your business. Regarding the management system, we are actively working on addressing these issues to provide a better experience for our users and have made many improvements over the last several months. We would love to gather more feedback from you and discuss some of our recent updates. If you're open to it, please email info@lineleader.com. ### 37. Helpful and Easy to Use! **Rating:** 5.0/5.0 stars **Reviewed by:** Carmen G. | Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2023 **What do you like best about LineLeader by ChildcareCRM?** The user friendly platform allows me to work smarter and not harder. I love the fact that I can access everything I need with one click. I wish I would have know about this sooner. **What do you dislike about LineLeader by ChildcareCRM?** There is much I dislike about LineLeader. The only thing I would change is to have access to both Manage and Enroll so I don't have to toggle back and forth. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** I am able to track leads, run reports, register and enroll children with the click of a button. The automation of our registration saves me time. I don't have to collect payments becuase parents have the ability to pay on thier own. This has overall been a great investment for our school. **Official Response from Sierra Rossing:** > We're thrilled to hear that LineLeader has made your work easier and more efficient! Regarding your feedback about Enroll and Manage - these systems are meant to work seamlessly as one integrated platform, so we would love to hear more about any suggestions you have or problems you may be facing. Please contact info@lineleader.com if you would like to discuss this further. We want to ensure you have the best possible experience with the LineLeader platform (: ### 38. We love LineLeader CRM at HoneyTree. **Rating:** 5.0/5.0 stars **Reviewed by:** Judy P. | Mid-Market (51-1000 emp.) **Reviewed Date:** November 06, 2023 **What do you like best about LineLeader by ChildcareCRM?** Easy to use and help is always available. Adrienne Strong is such a good resource for me and checks in periodically to offer assistance. **What do you dislike about LineLeader by ChildcareCRM?** Several features are not as easy to use as I hoped but we are a new user so this may become easier as we continue to use it. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** I do not know ... **Official Response from Sierra Rossing:** > Thank you for your positive feedback! We're thrilled to hear that LineLeader Enroll has been a relatively easy-to-use tool for you & are happy to also hear that you feel Adrienne has been a valuable resource for you. We appreciate your patience as you become more familiar with the features, and we're confident that you'll find them more user-friendly with continued use! (: ### 39. Super awesome customer service team! **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** March 11, 2024 **What do you like best about LineLeader by ChildcareCRM?** I commend the dedication and diligence demonstrated by the customer service team in addressing client needs. Additionally, I find the recently updated user interface to be highly commendable for its user-friendly design. **What do you dislike about LineLeader by ChildcareCRM?** The performance of the software is generally good, but sometimes it slows down when handling large datasets. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Our company works hard to make sure our operations run smoothly. We're always trying to make our field team's job easier through better processes and we get great support from the LineLeader team. **Official Response from Alexia Platenburg:** > We appreciate your review and are pleased to hear that our customer support team is providing you with the level of support customers deserve. Your feedback is invaluable and I will be sure to share it with our team. ### 40. Great tool when you know how to use all the features **Rating:** 4.0/5.0 stars **Reviewed by:** Bethany G. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about LineLeader by ChildcareCRM?** I like how easily accessible it is to have new families inquire about your program and have all their information along with their child's information right in front of you when contacting the new inquires. **What do you dislike about LineLeader by ChildcareCRM?** When creating a filter under the families tab it is not easily accessible to click on one of your families that you created a filter to search for. For example if you are looking for toddler aged family inquires of people that are on your waitlist and you click on that family and want to go back to your searched list, it will not allow you to go back to the list and you have to reset the filters and create a new search. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Any issues we have had we have passed to our administration to contact out to resolve for us. The most recent one was making sure families were receiving our waitlist confirmation emails and they confirmed this information. **Official Response from Lacy Hinton:** > We appreciate your review, Bethany, and are pleased to hear that you're enjoying the system. Thank you for also including some constructive feedback; I'll be sure to pass it along to our Product team. ### 41. It is efficient and very user-friendly. **Rating:** 5.0/5.0 stars **Reviewed by:** Granville B. | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about LineLeader by ChildcareCRM?** The application provides updated and concise information about families that can be shared and transferred between locations. **What do you dislike about LineLeader by ChildcareCRM?** I am enjoying the enrollment tracker's features and progress updates. The enrollment projection is accurate. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** The application helps us determine which families to cater to and accommodates enrollment projections and waitlist tracking. **Official Response from Sierra Rossing:** > Thank you for sharing your experience with LineLeader, Granville! We are very happy to hear that you feel the platform is providing you with accurate and reliable information to help manage your enrollment and waitlists. ### 42. Great software **Rating:** 4.5/5.0 stars **Reviewed by:** Crown R. | Small-Business (50 or fewer emp.) **Reviewed Date:** March 18, 2024 **What do you like best about LineLeader by ChildcareCRM?** Ease of use, great customer support. Ease of integrtion **What do you dislike about LineLeader by ChildcareCRM?** Did not use frequently, moved on to something else **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Helped with tours, and keeping organized. **Official Response from Sierra Rossing:** > We're glad to hear that you found LineLeader easy to use and that you appreciated our customer support. We're sorry to hear that you didn't use it frequently, but we appreciate your feedback. If you ever decide to come back, we'd love to have you as a customer again. ### 43. Good experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Non-Profit Organization Management | Mid-Market (51-1000 emp.) **Reviewed Date:** March 25, 2024 **What do you like best about LineLeader by ChildcareCRM?** The new look and it is very intuitive, I can modify tasks easely **What do you dislike about LineLeader by ChildcareCRM?** I don't know if my messagges will look the way I write them when the receipient **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Organize my calls, know what I spoke to my leads, to be on the top of the conversation when the call back **Official Response from Sierra Rossing:** > Thank you for your feedback and comments! We're happy that you like the new look and feel of LineLeader by ChildcareCRM and find the system to be helpful in organizing your enrollment and marketing processes. We would love to learn more about your thoughts on the messaging feature and whether or not you find the ability to preview emails to be a helpful resource. If you'd like to speak with on of our team members individually about this or provide any other feedback, please email us at info@lineleader.com - thanks! ### 44. Line leader is a great platform that all my location are able to acess and use. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Education Management | Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2024 **What do you like best about LineLeader by ChildcareCRM?** The most helpful thing is that I can always find my family in the system with no problem. We can also pull numbers from each location that show us the traffic they have had during the week. **What do you dislike about LineLeader by ChildcareCRM?** I love everything about the site. I have no bad reviews at the moment **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** it solves the fact of us losing contact with any of our families **Official Response from Sierra Rossing:** > Thank you for taking the time to share your experience with LineLeader! We're thrilled that you are enjoying the platform and find it helpful in organizing and communicating with inquiring families. ### 45. Great Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Higher Education | Mid-Market (51-1000 emp.) **Reviewed Date:** February 28, 2024 **What do you like best about LineLeader by ChildcareCRM?** It allows me to see how many enquiries are coming in and to be in constant communication with fye families **What do you dislike about LineLeader by ChildcareCRM?** There's not much to dislike about it, from an owners perspective. It's a great tool **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** It allows us to keep in contact with the families and we are in constant communication with them **Official Response from Sierra Rossing:** > Thank you for your positive feedback! It's great to hear that LineLeader by ChildcareCRM is a valuable tool for your childcare business. ### 46. A system that thinks for you! **Rating:** 4.5/5.0 stars **Reviewed by:** Jenny J. | Marketing Coordinator, Small-Business (50 or fewer emp.) **Reviewed Date:** April 28, 2022 **What do you like best about LineLeader by ChildcareCRM?** The automation of the entire process from first contact to follow-up emails is like having a smart and efficient coworker to stay on top of things. I love offering parents the ability to book tours directly on our website and having control over when those can be scheduled with a few quick clicks. I also can't say enough about the ability to make templates for easy and efficient communication. **What do you dislike about LineLeader by ChildcareCRM?** I think there are places in the system that can be streamlined to allow for easier use. I also wish the mobile app was more developed to allow for easy responding to emails or texts, and accepting new families. **Recommendations to others considering LineLeader by ChildcareCRM:** If you aren' t using anything to organize inquiries or soon to be enrolled families this product will change your working life and streamline your processes. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Using LineLeader has allowed us to keep all of our inquiries managed in one place and seamlessly send out paperwork and information to interested and enrolling families. I manage enrollments and inquiries for multiple locations; adding LineLeader was like adding an additional staff member to the team that never drops the ball on follow-up. **Official Response from Mollie Phelps:** > Hi Jenny, Thanks for your review! We're so happy to hear that ChildcareCRM's automation features have helped make your tour booking and subsequent follow up easier and faster for you. I'll be sharing your feedback regarding the ChildcareCRM mobile app with the team- we love getting feedback and we're always looking for ways to improve. ### 47. Great Childcare management software **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** December 26, 2023 **What do you like best about LineLeader by ChildcareCRM?** We currently use LineLeader to help us keep track of our incoming inquiries from prospective families. The system allows us to be able to view where people are in the process helps us stay on track and get families enrolled quickly. **What do you dislike about LineLeader by ChildcareCRM?** The initial setup took some time to get where we wanted it, but once we did, it was well worth it. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Helping streamline enrollment from initial contact all the way through their first day **Official Response from Sierra Rossing:** > We're glad to hear that LineLeader has been helpful in streamlining your enrollment process and keeping track of prospective families. Thank you for sharing your positive experience! ### 48. Helps keep my business organized **Rating:** 4.5/5.0 stars **Reviewed by:** Brandy B. | Operations Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about LineLeader by ChildcareCRM?** Line leader makes it easy to maintain a wait list, write notes and keep everything organized. **What do you dislike about LineLeader by ChildcareCRM?** For childcare owners with multiple centers it would be better if we could maintain a wait list for the entire organization, not necessarily each center. I have multiple parents that don't care which center they go to, but they have to go under a center in CRM, so I have to maintain a separate list in order to not have to individual go into each centers wait list **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** It keeps everything organized in one place. Directors are able to see who is starting, what questions they've previously asked, and make notes. It makes communication much better **Official Response from Sierra Rossing:** > Thank you for your feedback, Brandy! I appreciate your ideas about the wait list feature and will share it with our Product team😊 We're glad you're enjoying LineLeader to help manage your inquiries and keep leads organized. Wishing you lots of success in your marketing efforts! ### 49. No One Better than LineLeader **Rating:** 5.0/5.0 stars **Reviewed by:** Keisha S. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about LineLeader by ChildcareCRM?** The beauty of LineLeader is the refreshed look and options of doing all of your work within one platform. Their ability to integrate multiple software into their system gives childcare owners the freedom to trust and manage their schools from within 1 platform "LineLeader" **What do you dislike about LineLeader by ChildcareCRM?** At this time, I cannot think of anything I dislike about LineLeader. Growing Pains are temporary and I'm sure once everyone is fully loaded into their optimized accounts, we'll have smooth sailing like we've always had. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** Having a single sign-on for the most important applications is the deciding factor in the use of any platform. But the customer service and affordability of the platform make it a no-brainer. Who doesn't want the ability to manage their expenses, parent and staff engagement within one platform that actually communicates with each area? **Official Response from Sierra Rossing:** > Thank you SO much for your kind words, Keisha 😊 I've shared these with the team and we're very appreciative of your loyalty and use of the LineLeader system! We're also glad to hear you're enjoying the new, refreshed look and feel of the unified platform! ### 50. Quick and Easy **Rating:** 3.5/5.0 stars **Reviewed by:** Court Street D. | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2023 **What do you like best about LineLeader by ChildcareCRM?** I love that everything is in one place. This makes it so much easier for me to keep track of people looking to enroll or tour our facility. I love that the parents that are enrolling are able to complete our enrollment packet right online. It means less papers and files that I need to keep track of. **What do you dislike about LineLeader by ChildcareCRM?** As of right now I do not have anything that I dislike. **What problems is LineLeader by ChildcareCRM solving and how is that benefiting you?** This is making it so if someone is looking for a spot they can fill out the form and I can see it and call them when it is a convenient time for me instead them calling me when it is inconvenient. I also love that it helps me keep track of when tours are and when kids are starting. **Official Response from Sierra Rossing:** > Thank you for taking the time to leave us a review! We appreciate your loyalty and use of the LineLeader platform and look forward to many more years of helping you grow your childcare business! 🤝 I'm glad you're enjoying the online tour scheduler and digital enrollment tools, also! ## LineLeader by ChildcareCRM Discussions - [What is ChildcareCRM used for?](https://www.g2.com/discussions/what-is-childcarecrm-used-for) - 1 comment - [View LineLeader by ChildcareCRM pricing details and edition comparison](https://www.g2.com/products/lineleader-by-childcarecrm/reviews?section=pricing&secure%5Bexpires_at%5D=2026-05-31+07%3A15%3A28+-0500&secure%5Bsession_id%5D=b0db5f06-5ce6-4324-aebf-20a81eae3b7e&secure%5Btoken%5D=fc6eb418b352bd6a41ad3d3ffd1a13fdccf32264117c244557a6c622702a58a3&format=llm_user) ## LineLeader by ChildcareCRM Integrations - [brightwheel](https://www.g2.com/products/brightwheel/reviews) ## LineLeader by ChildcareCRM Features **Functionality** - Multimedia - Mass Messaging - Push Notifications - Student Messaging - Analytics **Agentic AI - Child Care** - Autonomous Task Execution - Multi-step Planning - Proactive Assistance **Integration** - Message Sync - LMS Integration - Classroom Management ## Top LineLeader by ChildcareCRM Alternatives - [Procare Solutions](https://www.g2.com/products/procare-solutions/reviews) - 4.4/5.0 (377 reviews) - [SchoolStatus](https://www.g2.com/products/schoolstatus/reviews) - 4.8/5.0 (805 reviews) - [ClassDojo](https://www.g2.com/products/classdojo/reviews) - 4.5/5.0 (354 reviews)