# Chekkit Reviews **Vendor:** Chekkit **Category:** [Online Reputation Management Software](https://www.g2.com/categories/online-reputation-management) **Average Rating:** 4.9/5.0 **Total Reviews:** 154 ## About Chekkit Chekkit is a platform designed to supercharge local businesses. It significantly boosts customer engagement and lead conversion, outperforming the competition. The software offers an all-in-one solution for Review Management, Business Text Messaging, Textchat, Centralized Inbox, Textable Landline, Customer Surveys, Competitive Benchmarking, and more! This integrated approach simplifies customer interactions, enhances business operations, and drives growth. ## Chekkit Pros & Cons **What users like:** - Users value the **AI integration** of Chekkit, allowing unique features like a chatbot for their website. (1 reviews) - Users value the **innovative chatbot integration** Chekkit offers, which sets them apart in their industry. (1 reviews) - Users value the **innovative chatbot integration** that distinguishes Chekkit in its industry, enhancing their website functionality. (1 reviews) - Users value the **integration capabilities** of Chekkit, allowing unique features like chatbots to enhance their websites. (1 reviews) **What users dislike:** - Users find the **limited response options** frustrating, as interaction with guests is restricted to text only. (1 reviews) - Users find the **limited response options** frustrating, as they can only communicate with guests through text. (1 reviews) - Users find the **limited response options** to guests frustrating, as communication is restricted to text only. (1 reviews) - Users find the **poor chat functionality** limiting, as responses to guests are exclusively text-based. (1 reviews) ## Chekkit Reviews ### 1. Innovative Chatbot Integration Sets Us Apart **Rating:** 4.0/5.0 stars **Reviewed by:** Daryn M. | VP of Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** December 12, 2025 **What do you like best about Chekkit?** It has enabled us to add a chatbot to our website, which isn't typical in our industry **What do you dislike about Chekkit?** The only way to respond to guests is via text **What problems is Chekkit solving and how is that benefiting you?** Replaces most email customer service problems. ### 2. Excellent review software **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** April 12, 2024 **What do you like best about Chekkit?** Awesome software. Does exactly what is needed without any issues. Great company, great customer service, great technical support, lots of attention to detail, and exceptional care and dedication from Dan and the entire team at Chekkit! The software is easy to use and it's been smooth sailing for us since we started using it. Highly recommend! **What do you dislike about Chekkit?** To be honest, haven't had any issues with Chekkit in years and we continue to use it for all our locations. **What problems is Chekkit solving and how is that benefiting you?** Getting our customers to review us in an easy way for both staff and the customers ### 3. Improved Client Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Michael H. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** June 27, 2023 **What do you like best about Chekkit?** My ability to communicate with clients has enhanced thanks to the live chat. Chekkit is simple to use and provides excellent customer service. Customers adore it, and it's also reasonably priced. The options available, such as the ability to attach photographs and documents, have made maintaining my business really simple. **What do you dislike about Chekkit?** It can be frustrating at times to understand how to use the platform because we are still in the learning process. Automation would be much better off if they had pre-assigned name tags rather than being left blank. After receiving an automated text, we need to do some more research to locate the consumer. **What problems is Chekkit solving and how is that benefiting you?** Chekkit has been successful in increasing the number of customers it serves as well as their level of satisfaction. The template feature is one of my favorite features and is now a go-to resource for me. My colleagues and I substantially benefit from Chekkit's central inbox, which improves our capacity to manage clients well. Chekkit is unquestionably among the best digital management tools for businesses. ### 4. Great Podium alternative for your small business **Rating:** 5.0/5.0 stars **Reviewed by:** Julie M. | Mid-Market (51-1000 emp.) **Reviewed Date:** August 24, 2023 **What do you like best about Chekkit?** Ease of use, great customer support, and the price is nice! **What do you dislike about Chekkit?** We have really enjoyed Chekkit and there is nothing we would change. **What problems is Chekkit solving and how is that benefiting you?** Allows us to communicate with our clients without the hassle of them making a phone call and possibly not getting through. Also makes review requests simple and we love that our clients get the texts natively on their devices. It's a high tech solution that's also super user friendly. ### 5. The best online reputation and customer communication management software is Chekkit. **Rating:** 5.0/5.0 stars **Reviewed by:** Karthik S. | Marketing and Advertising, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2023 **What do you like best about Chekkit?** I really like the live chat on this platform. I can communicate with my clients very easily. Customer support is excellent. It is very easy to use. Chikkit is very affordable, which is attracting my clients. It is very easy to navigate and has a lot of options. It is very useful to attach images and documents. **What do you dislike about Chekkit?** There is nothing much to dislike. Everything is fine. It is a very popular platform. Sometimes getting the message across to the sales team members becomes a little difficult. If you can solve these small problems, this platform will go much further. **What problems is Chekkit solving and how is that benefiting you?** The former network has improved my communication system a lot because it helps me communicate. I have had a lot of time with the party on this platform. Its template is very easy to use. It is a trusted platform for us. ### 6. Very Pleased With Chekkit **Rating:** 5.0/5.0 stars **Reviewed by:** Jill K. | Mid-Market (51-1000 emp.) **Reviewed Date:** July 19, 2023 **What do you like best about Chekkit?** The tool is very easy to use. We use it for multiple teams and locations. User-friendly platform and produces great results with our customers. **What do you dislike about Chekkit?** We do not have any downsides. I have not heard any complaints from my team. **What problems is Chekkit solving and how is that benefiting you?** Faster, easier customer communication that requires fewer personnel resources. ### 7. YES YES YES **Rating:** 5.0/5.0 stars **Reviewed by:** Linden L. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** December 19, 2022 **What do you like best about Chekkit?** Automations have sped up our work time around, Texting for collections has proven 45% better results than calling, Using texting to send pictures and short video calls has allowed us to have a more personalized customer experience **What do you dislike about Chekkit?** Learning the platform has been relatively user-friendly, We are still learning how to get around the platform causing some frustrations at times. I would love to see Automations have name tags already assigned to them vs being blank, We have to dig a little more to figure out who the customer is after an automated text. **What problems is Chekkit solving and how is that benefiting you?** Communication! We have developed what we call the "Dominos Pizza Tracker" repair tracker for customers so that they know what is going on with their repairs. More than that the ease of communicating with customers as text tends to be the preferred mode of communication these days. ### 8. Best Product, Super Customer Super and at the Right Price! **Rating:** 5.0/5.0 stars **Reviewed by:** Evan O. | A, Small-Business (50 or fewer emp.) **Reviewed Date:** September 03, 2022 **What do you like best about Chekkit?** Superior product than the competition. Customer support is great and its price is much lower that Podium! **What do you dislike about Chekkit?** There is nothing I can say. It's just great! **What problems is Chekkit solving and how is that benefiting you?** It helps me garner reviews and stay in constant contact with my client base. ### 9. Chekkit has helped our business and employees stay on the same page tremendously. **Rating:** 5.0/5.0 stars **Reviewed by:** Chris W. | Operation Specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2022 **What do you like best about Chekkit?** Checkkit seems to help us most with keeping good customer relations. If a customer needs something specific, it will be thrown into Chekkit for sales to hop on and accomplish. It has streamlined this kind of communication at my store. **What do you dislike about Chekkit?** Truthfully, I have not thought about what could be wrong with Chekkit as it accomplishes things for us daily. This app works EXACTLY how we need it to, so to try and come up with a negative aspect would just be false! **What problems is Chekkit solving and how is that benefiting you?** We rent out instruments. If a customer does this online, we will get a Chekkit notification to fill the order. Renting out instruments online can get sticky and this truly brings us relief when dealing with this. Also, if there are simple tasks that need to be done, these can be assigned through Chekkit as opposed to sort of micro-managing and having to approach every associate and give them a task. We all know now to just check Chekkit :) ### 10. Chekkit for the win! **Rating:** 5.0/5.0 stars **Reviewed by:** Aqua S. | Owner / President, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2022 **What do you like best about Chekkit?** Cost - Chekkit provides the most value for the money for this type of service. This is compared to many vendors providing texting type services. The next thing we like the best is the ease of use. I have many of my team members using this platform at the same time and there is very little friction across the board. Our clients love being able to text us! **What do you dislike about Chekkit?** Everyone associated with the chekkit number gets notifed of every message that comes in. There may be a work around for this or a better way to use the platform that we are unaware of. **What problems is Chekkit solving and how is that benefiting you?** Chekkit allows us to communicate with customers, Potential employees, and group text our organization. It is a very easy tool to use. There is a good deal of time savings using chekkit, especially with the template features. ## Chekkit Discussions - [How to organize messages without losing information that may need to be referenced at a later time.](https://www.g2.com/discussions/how-to-organize-messages-without-losing-information-that-may-need-to-be-referenced-at-a-later-time) - 1 comment, 1 upvote - [Can you please add a "Save All Attachments" feature for both PC and phone application?](https://www.g2.com/discussions/can-you-please-add-a-save-all-attachments-feature-for-both-pc-and-phone-application) - 1 comment, 1 upvote - [View Chekkit pricing details and edition comparison](https://www.g2.com/products/chekkit/reviews/chekkit-review-1708199?section=pricing&secure%5Bexpires_at%5D=2026-05-30+04%3A22%3A33+-0500&secure%5Bsession_id%5D=76d1a047-70b6-4eea-a0e7-c6275c2e748a&secure%5Btoken%5D=46d9f29ca9e82b66be8a5b7969203da33f4e79ef965410c664600f62edc1519e&format=llm_user) ## Chekkit Features **Messenger** - Sequencing - Live Chat - Customization Interface **Text Messaging** - Bulk SMS - Two-Way Text Messaging - Automatic Replies - Automatic URL Shortening - MMS Marketing - Personalization - Transactional SMS **Channels** - Multi-Channel Coverage - Open Listening **Generative AI** - AI Text Generation - AI Text Summarization - AI Text-to-Speech **Generative AI** - AI Text Generation - AI Text Summarization **Survey Management** - Brand Design Consistency - Survey Deployment - Feedback Collection - Device Responsiveness **Consumer Intelligence** - Customer Feedback - Competitive Intelligence - Sentiment Analysis **Communication** - Pop-up Chat - Notifications - Targeted Emails - In-App Messaging **Channels** - Social Media - Website - Text Message (SMS) - Voice Assistants - Other **Design** - Communications Strategy Development - Create Content - Personalization - Inbound Identification - Regulatory Compliance **Process Management** - Feedback Aggregation - Trigger Alerts - Real-Time Analysis - Real-Time Action **Reporting** - Corporate Reporting - Dashboard **Media Monitoring** - Social Networks Monitoring - Social Media Management ** Internal Use** - Customization - Conversation Archiving - Lead Development - Knowledge Base - Customer Profiles **Customers** - Targeting - Profiles - Analytics - Lead Gathering - Sales Conversion **Generative AI** - AI Text Generation - AI Text Summarization **Customer Query Resolution - AI Customer Support Agents** - Automated Ticket Resolution - Contextual Response Generation - Sentiment Analysis - Knowledge Base Utilization - Multilingual Support **Agentic AI - AI Agents** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **System Management** - Security - System Monitoring **SMS Platform** - Reporting - Automation - White Label - Text-to-Landline **Customer Interaction Automation - AI Customer Support Agents** - Proactive Customer Outreach - Feedback Collection - Escalation Handling - Workflow Optimization **Agentic AI - Conversational Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Generative AI** - AI Text Generation **Agentic AI - SMS Marketing** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Online Reputation Management** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Proactive Assistance - Decision Making **Automation** - Customer Interaction Automation - Feedback Collection - Document Processing **Autonomy** - Independent Decision Making - Adaptive Responses - Task Execution - Problem Solving ## Top Chekkit Alternatives - [Podium](https://www.g2.com/products/podium/reviews) - 4.6/5.0 (2,012 reviews) - [Birdeye](https://www.g2.com/products/birdeye/reviews) - 4.7/5.0 (3,939 reviews) - [Swell](https://www.g2.com/products/socialswell-inc-swell/reviews) - 4.5/5.0 (341 reviews)