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Chatfuel Reviews & Product Details - Page 2

Chatfuel Overview

What is Chatfuel?

Chatfuel is an advanced messaging platform for automating business communication. Channels: - Social media: WhatsApp, Facebook Messenger, and Instagram; - Website: WhatsApp and Facebook chat buttons. Features: - Auto-replies to FAQs in comments and direct messages in real time; - Proactive messaging: abandoned cart reminders; re-engage notifications, product updates, etc.; - Ad improvement: algorithmic optimization, personalized reply buttons, tracking tools, etc.; - Sales boost: tracking customer preferences, personalized offers and deals, ability to purchase in a chat, etc. Benefits: - Official partnership with Meta and 100% safe integrations; - Intuitive 'drag-and-drop' and code-free chatbot platform; - The latest generation of ChatGPT built-in; - The fastest support (within 5 min, 24/7); - In-house bot-building team; - Ready-to-use free chatbot templates; - Integrations: Google Sheets, Hubspot, Shopify, Stripe, your CRM, and thousands of other platforms via API; - A/B testing, audience segmentation, and more. Chatfuel helps businesses seamlessly improve customer service, lead generation and qualification, enhance engagement, and drive growth and sales. 7M+ customers, from local brands to market giants like Adidas, Netflix, and VISA, have been using Chatfuel for automating marketing tasks and communication since 2015. Learn more at https://bit.ly/3Ln2JRs

Chatfuel Details
Languages Supported
English, Portuguese, Spanish
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Product Description

Chatfuel is an advanced messaging platform for automating business communication. Channels: - Social media: WhatsApp, Facebook Messenger, and Instagram; - Website: WhatsApp and Facebook chat buttons. Features: - Auto-replies to FAQs in comments and direct messages in real time; - Proactive messaging: abandoned cart reminders; re-engage notifications, product updates, etc.; - Ad improvement: algorithmic optimization, personalized reply buttons, tracking tools, etc.; - Sales boost: tracking customer preferences, personalized offers and deals, ability to purchase in a chat, etc. Benefits: - Official partnership with Meta and 100% safe integrations; - Intuitive 'drag-and-drop' and code-free chatbot platform; - The latest generation of ChatGPT built-in; - The fastest support (within 5 min, 24/7); - In-house bot-building team; - Ready-to-use free chatbot templates; - Integrations: Google Sheets, Hubspot, Shopify, Stripe, your CRM, and thousands of other platforms via API; - A/B testing, audience segmentation, and more. Chatfuel helps businesses seamlessly improve customer service, lead generation and qualification, enhance engagement, and drive growth and sales. 7M+ customers, from local brands to market giants like Adidas, Netflix, and VISA, have been using Chatfuel for automating marketing tasks and communication since 2015. Learn more at www.chatfuel.com Need something simpler yet productive? Try Chatfuel Lite — a few-click solution for automating primary communication. Learn more at https://bit.ly/3Ln2JRs

How do you position yourself against your competitors?

Chatfuel AI: Revolutionizing chatbot creation with easy setup, varied pricing, and GPT-4 from OpenAI. Our chatbots emulate human style, match your brand voice, and adeptly manage intricate queries.

Reach customers on popular platforms like WhatsApp, Facebook, Instagram, Telegram, Line, and more.


Seller Details
Year Founded
2015
HQ Location
San Francisco, CA
Twitter
@chatfuel
25,566 Twitter followers
LinkedIn® Page
www.linkedin.com
45 employees on LinkedIn®

BS
Overview Provided by:

Recent Chatfuel Reviews

FB
Felix B.Small-Business (50 or fewer emp.)
0.5 out of 5
"I would describe my overall experience as "meh"."
I run a very small business that sells used baby strollers and relies on customers placing orders via Facebook Messenger. We set up Chatfuel to au...
SY
SAHIL Y.Small-Business (50 or fewer emp.)
5.0 out of 5
"Best Chatbot Development Platform"
Chatfuel is a straightforward platform that even thode without prior knowledge in chatbot development can use. Its simpe to use , powerful and scal...
LS
Laverne S.Small-Business (50 or fewer emp.)
4.5 out of 5
"It would not have been possible for my organization to create and launch a bot without Chatfuel"
The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Cloning features. Help and troubleshooting to launch on Messen...
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Chatfuel Media

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45 Chatfuel Reviews

4.4 out of 5
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45 Chatfuel Reviews
4.4 out of 5
45 Chatfuel Reviews
4.4 out of 5

Chatfuel Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons

Overall Review Sentiment for ChatfuelQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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VZ
Project Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about Chatfuel?

It is easy to integrate and you don't need coding, on a basic level. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

The conversion between other conversational tools is complicated. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

We use to maintain the daily communication with our audience. Review collected by and hosted on G2.com.

Verified User in Real Estate
UR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Chatfuel?

Chatfuel keyword makes it easy to respond correctly to clients' and customers' requests and inquiries. Facebook messenger is the tool I use. Compared to competitors Chatfuel is very ideal to use for chat messenger automation. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

As much I Chatfuel has a great keyword automation tool, the only thing it does not have is a multifunctional aspect especially SMS automation, and not having enough features for other social media chatbot abilities compared to Mobilemonkey. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

Chatfuel is highly recommended for everyone that is just starting to build a social media presence, especially on Facebook messenger targetting your Group customers and marketplace potential buyers. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Keywords that make it easy to answers clients' inquiries and requests for services needed. It has increased my productivity. Yes, it increased my business performance. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
What do you like best about Chatfuel?

Easy to customize flows & catch errors in the AI learning process. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Lack of reporting features that I feel our clients really want to see. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Solves a lot of hands-on ChatBot issues in a way that makes it feel like you're talking to a real person. The flow-setup is great. Review collected by and hosted on G2.com.

IS
Business Development Executive
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Chatfuel?

Analytics is where Chatfuel shines. It has a simple dashboard that displays the number of users, retention, activity, and popular messages. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Chatfuel's only drawback is that you can only use it to deploy chatbots on Facebook and this limits your options. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

Great choice for restaurants, schools, and other businesses that want to grow their customer base on Facebook. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Chatfuel is the ideal choice for businesses that want a basic bot to help clients in finding relevant content. It's ideal for marketers looking to build basic Messenger bots. Review collected by and hosted on G2.com.

Verified User in Marketing and Advertising
AM
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
(Original )Information
What do you like best about Chatfuel?

You don't need yo write a single line of code to run this chatbot Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Only 50 conversations in the free trail. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

It solved one of the biggest problem for my customer in order to find products online. Review collected by and hosted on G2.com.

WV
Développeur web
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Chatfuel?

At the moment, there are the Youtubers, in a while, there will be the "Chatfuelers". Chatfuel instinctively allows you to create a living character (and not just a great sales/ marketing assistant). I see in Messenger the future marketplace for AI as I see in Chatfuel the new Apple of this marketplace: Using Chatfuel is not only to ensure a bright future, it is also a pleasure. Starting to use it is the best thing you can do, right now. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

It might be good in the future to join other platforms than Messenger or Instagram. The negotiations with Mark must be exciting. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

I am in the process of creating an assistant for a Hostel and a tourist guide for travelers. My client is delighted. Review collected by and hosted on G2.com.

JR
Principal Osteopath
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Chatfuel?

It's simple to use, flow-orientated processing is easy to set up and guide the user through your funnel.

Integration with Facebook is a doddle, and it increases the interaction available to our webpage users massively engaging them and making a booking more likley. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Nothing really, it's all very good. Perhaps a specific template for my business would be great, but I'm in a niche healthcare market so could be difficult.

There are limitations to the topics that are possible I think it's 4 maximum chatbot options and it would be nice to occasionally have more options. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

It's a great way to create a chatbot that is simple and improves the user journey on your website. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Previously we had lots of web page visitors but some would hesitate and disappear without finding the answers they wanted. With chatfuel they're directly talking to my receptionists who can help them immediately. It's also given us direction on what we need to write and what questions the public are wanting to ask us. Review collected by and hosted on G2.com.

MD
Systems and Database Manager
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Chatfuel?

Data gathering using chatfuel is the best! The fact that I can create and design the way how will the user will answer the question in messenger and having it real-time available in Google Sheet, this is something every company like ours, will really appreciate! Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

We can't no longer do scheduling to send reminders anymore via Sequence beyond 24hrs. But it's more on Facebook Policy and not Chatfuel's functionality. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

We want to find a way that our target audience can easily onboard their self and avail our program through the chatbot. And Chatfuel actually made it possible! And scaling it up is not a problem :) Review collected by and hosted on G2.com.

LS
Alchemist
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Verified Current User
Review source: Organic
(Original )Information
What do you like best about Chatfuel?

The ease of use. Prompt customer support. Ongoing upgrades. Active community forums. Cloning features. Help and troubleshooting to launch on Messenger platforms. Timely updates on Facebook guidelines affecting bots. Program for eligible nonprofits. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

Server seems to slow down at busy times affecting user experience and bot performance. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

Try out some other bot makers such as ManyChat. Build a bot and get feedback from testers first. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

We wanted a mental therapy bot that could interact with users in a human-like way. Linking out Chatfuel bot to Dialogflow has enabled the human-like user experience we were striving for. Review collected by and hosted on G2.com.

SM
Head Of Information Technology
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite
Incentivized Review
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about Chatfuel?

The way the whole application is designed and developed. It's so user-friendly even a common man can understand. Review collected by and hosted on G2.com.

What do you dislike about Chatfuel?

There isn't anything specific that I dislike. I would say the price could have been a bit cheaper compared to their competitors. Review collected by and hosted on G2.com.

Recommendations to others considering Chatfuel:

This is one of the best chatbots available in the market. Not major efforts required and tons of tutorials available. Review collected by and hosted on G2.com.

What problems is Chatfuel solving and how is that benefiting you?

Majorities of my customer's queries are solved using ChatFuel. The Incoming call has reduced drastically. Review collected by and hosted on G2.com.