Chatbot Builder Pros and Cons

A chatbot builder is an innovative AI tool that helps in automating conversation patterns based on how a user interacts on a platform. It is widely used in technical support and sales enquiry chats with queries that extract and provide information to the end users. For Example: Hubspot's Chatbot is a free to use chatbot building software with 24*7 live chat funtionality easy to set up without writing a single line of code of any programming language Review collected by and hosted on G2.com.

Although, Hubspot's Chatbot Builder has a free starter plan which only allows free marketing and sales tool with upto 5 users which can only be used as a demo for starting out, basically to get familiar with their platform. However, If you're a even a small enterprise with simple marketing automation or a customer engaging platform and live chats you'll need their starter plan i.e over INR 1600/month/seat with you own branding and increased limits which is not gonna cut it because scaling up will be expensive [still cheaper than an in-house infrastructure] Review collected by and hosted on G2.com.

The process while creating the chatbot, it's pretty easy, just had to select the features and name the sections, entering the welcome messages or auto response was really easy. Review collected by and hosted on G2.com.

As for now I don't think there was something to dislike. Review collected by and hosted on G2.com.

Our sales and support teams benefit from the use of Chatbot Builder. Creating AI chatbots to respond to frequent customer questions has given our agents the opportunity to tackle more advanced interactions. Review collected by and hosted on G2.com.

Understanding user interactions with the chatbots can be quite hard. I struggle to monitor particular user paths through the chatbot process and pinpoint spots that need work. Review collected by and hosted on G2.com.

The best feature I like about Chatbot Builder is making AI bot using data source. Its UI is also good as per the user comfortability. Review collected by and hosted on G2.com.

Sometimes It gives slow response and nothing else. Review collected by and hosted on G2.com.

Chatbot builder is a great tool for building the chatbots for customizing the phone calls supports , emails supports and also helping in making us understand everything we want. Review collected by and hosted on G2.com.

The thing which i dislike in chatbot builder is, it is consuming alot of time for building the chatbot and its cost is high for using the advanced versions Review collected by and hosted on G2.com.

It's easy to use. Various features like automated responses, smooth communication across platforms, effective engagement of customers are much needed in this fast paced era and changed style of working. Review collected by and hosted on G2.com.

Sometimes the AI fails or makes mistakes while understanding deep and long conversations. Review collected by and hosted on G2.com.

Creating a chatbot is very easy, and the community support is exceptional. They are always there whenever we need them Review collected by and hosted on G2.com.

We can't directly jump into their platform without sufficient learning. I feel like there is some friction Review collected by and hosted on G2.com.

Within a short time I was able to create greetings, frequently asked questions, and even answer basic customer service issues. Developing the flow of conversation for my chatbot was indeed simple. Review collected by and hosted on G2.com.

There are limitations in handling conversation scenarios using Chatbot Builder. I attempted to use dialogflow for a branching dialogue for product recommendations and the system became much more complex and hard to navigate. Review collected by and hosted on G2.com.

Chatbot builder has so many customizations and options. Review collected by and hosted on G2.com.

It can be a little intimidating at first to learn. Review collected by and hosted on G2.com.

It was very easy to use and operate for a first time user Review collected by and hosted on G2.com.

I enjoyed it the whole time, and didn't dislike any of it Review collected by and hosted on G2.com.