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ChatBeacon Live Chat Reviews & Product Details

JM
Human Resource Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

ChatBeacon Live Chat is very powerful, resourceful, easy to use and most importantly, implementation is easy. With this tool, handling live chat needs is a smooth process and we have had zero issues using this tool. It always outperforms and hence the reason I like it. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

With such a powerful and effective tool, I can hardly list any flaws. It is a perfect tool for business. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

ChatBeacon Live Chat works well and as expected. It is also affordable and easy to use and hence I recommend it. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

We use ChatBeacon Live Chat when we need to live chat with our business clients as well as web visitors. It is very effective. Review collected by and hosted on G2.com.

ChatBeacon Live Chat Overview

What is ChatBeacon Live Chat?

ChatBeacon Live Chat is the perfect live chat software for your website. Available in both cloud and installable versions, ChatBeacon gives you all the tools you need to chat with your customers in real-time, monitor and analyze your website's traffic, and so much more. Save time and money with NEW ChatBots! Offering the most enhanced chatbot capabilities of any other live chat software on the market, ChatBeacon ChatBots are compatible with IBM Watson Conversation, Google Dialogflow, Motion.ai, AND Microsoft Bot Framework. The choice is yours! To experience the full power of ChatBeacon, schedule a FREE demo with a member of our team, or try us risk-free for 14-days. No credit card needed!

ChatBeacon Live Chat Details
Languages Supported
Afrikaans, Arabic, Bengali, Bulgarian, Catalan, Czech, Welsh, Danish, German, Greek, English, Estonian, Basque, Persian, Finnish, French, Irish, Gujarati, Hebrew, Hindi, Croatian, Hungarian, Armenian, Indonesian, Icelandic, Italian, Japanese, Georgian, Korean, Latin, Latvian, Lithuanian, Malayalam, Marathi, Macedonian, Mongolian, Malay, Nepali, Dutch, Norwegian, Punjabi, Polish, Portuguese, Romanian, Russian, Slovak, Slovenian, Spanish, Albanian, Serbian, Swahili, Swedish, Tamil, Telugu, Thai, Turkish, Ukrainian, Urdu, Uzbek, Vietnamese, Chinese (Simplified), Maltese, Maori, Samoan, Xhosa
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Product Description

ChatBeacon Live Chat is a live chat app for the web.

How do you position yourself against your competitors?

Go with the pro!

As pioneers in the web communication business for over 25 years, we believe that providing the best support to your online customers happens by utilizing all the best tools available. In order to create the most robust live chat experience possible, we've partnered with other industry-leaders to provide optional upgrades that help you get the most out of ChatBeacon. Depending on your needs and budget, we offer a variety of integrations that beat any “all-in-one” solution on the market.


Seller Details
Year Founded
1994
HQ Location
Tulsa, OK
Twitter
@chatbeaconio
918 Twitter followers
LinkedIn® Page
www.linkedin.com
4 employees on LinkedIn®

Eric W.
EW
Overview Provided by:
Developers of ChatBeacon.io - Live Chat for today's Business World

Recent ChatBeacon Live Chat Reviews

MR
Mario R.Small-Business (50 or fewer emp.)
4.5 out of 5
"Buen programa para atender problemas tecnicos a tus clientes online"
Me gusta ChatBeacon porque es un software bastante sólido y me ha permitido estar en contacto directo con mis clientes y brindarles apoyo, esta act...
MD
Mikel D.Mid-Market (51-1000 emp.)
4.5 out of 5
"Perfect tool for give the best support with live chat features"
Live chat tools and customer service are abundant on the internet these days, for this reason it is very difficult for them to stand out at first g...
German F.
GF
German F.Mid-Market (51-1000 emp.)
4.5 out of 5
"Get a personal face to face with clients with this excellent online chat platform"
What I like about this software is that it provides great ease of use, how light, fast and editable it is. It is quite complete comparing it to man...
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ChatBeacon Live Chat Media

ChatBeacon Live Chat Demo - ChatBeacon Pro
Traditional customer service doesn't cut it anymore. ChatBeacon Live Chat and SMS Text Messaging give your business the tools to Succeed. We offer Cloud and On-Premise plans to suit your needs.
ChatBeacon Live Chat Demo - New Chat Window
New Chat Window allows visitors to pick up where they left off with the addition of ChatBeacon Conversations. They can see any previous chat and continue or review it if needed.
ChatBeacon Live Chat Demo - New Freedom Console
New Freedom Console allows you to access a your chats through the web so that the ChatBeaon can always be with you.
ChatBeacon Live Chat Demo - Chat Beacon Hero
With ChatBeacon Hero, you can guide visitors on your website by sharing their screen and directing their experience.
ChatBeacon Live Chat Demo - Unified Chat Channels
Unified Chat Channels allow you to chat and stay in contact with visitors thru Live Chat via you website, SMS chat with a visitors phone, and there Facebook Messenger.
ChatBeacon Live Chat Demo - ChatBeacon Chat Bots
ChatBeacon Chat Bots utilize the power of AI to answer your visitors questions and needs when you can't. We offer integration/support with IBM Watson, GoogleDialogflow, Microsoft Framework. Your choice, out of the box. Or you can utilize the native ChatBeacon Virtual Assistant.
Answer a few questions to help the ChatBeacon Live Chat community
Have you used ChatBeacon Live Chat before?
Yes

58 out of 59 Total Reviews for ChatBeacon Live Chat

4.6 out of 5
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Overall Review Sentiment for ChatBeacon Live ChatQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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MD
Mid-Market(51-1000 emp.)
More Options
Validated Reviewer
Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

Live chat tools and customer service are abundant on the internet these days, for this reason it is very difficult for them to stand out at first glance, however one that has achieved this is chatbeacon since it apart from offering us very useful tools For the attention of our clients and the comfort of our workers, it also offers us customization at incredible levels, allowing our attention chats to have the image of our start and to integrate well into our websites. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

When we use software such as Chatbeacon we will hardly notice any problems in its use or nonconformities since it is very well achieved and fulfills its purpose like no other software would, this is due to a great management of constant updates that have achieved a result. incredible, in my opinion the best live chat and customer service tool with which I have had the opportunity to come across Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

I recommend use Chatbeacon because is so easy to use that we will hardly find any kind of problems in the time that we are using them, however, I can recommend that we give proper training to our workers so that they can better serve our customers as this software must be complemented by good care from our workers Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

The benefits that Chatbeacon offers me are many since it has allowed me to provide better attention to my clients since they have much more efficient responses and in less time due to the implementation of Chatbeacon, this allows us to have much more free time so that we can dedicate to other activities of our business, without a doubt an ideal tool for any business that needs to be able to serve its clients directly on its website Review collected by and hosted on G2.com.

MR
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

Me gusta ChatBeacon porque es un software bastante sólido y me ha permitido estar en contacto directo con mis clientes y brindarles apoyo, esta actividad aumenta las ventas en la empresa. Esto, complementado con una instalación fácil y una interfaz bastante intuitiva, hace que mi equipo de trabajo sirva a nuestros clientes de manera más fluida, lo que hace que el negocio mejore de muchas maneras, algo que pocos programas apenas pueden lograr. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

Después de mucho tiempo usando este software y probando todas sus actualizaciones, puedo decir que hasta ahora no hay nada que no me guste, es un software que da resultados y se adapta a todo tipo de empresas, puede comprender a los clientes en todo el mundo gracias a herramientas que nos ofrecen lo mismo y mejor, pero mantienen a su equipo motivado gracias al hecho de que ChatBeacon nos permite dar puntos a los mejores trabajadores, de esta manera, este software fácil de usar mejora enormemente mi negocio. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

Si necesita software para poder atender a los clientes sin problemas, le recomiendo software como ChatBeacon, ya que en mi experiencia como desarrollador web he tenido la oportunidad de probar software o complementos similares que intentan realizar funciones similares, sin embargo, chatbeacon tiene un nivel de calidad mucho más alta y si tenemos en cuenta el precio de este software nos daremos cuenta de que es bastante bajo si consideramos todos los beneficios que nos ofrece para dar una mejor imagen a nuestro negocio y servir mejor a nuestros clientes. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

Con ChatBeacon puedo brindar asistencia y apoyo de manera simple y cómoda a todos mis clientes desde mi sitio web en tiempo real o simplemente programar saludos automáticos cuando ingresan a mi sitio web para que su estadía sea más placentera en el momento en que visitan nuestro sitio, el hecho de que podamos tener un contacto tan directo con clientes o clientes potenciales nos ha permitido crecer mucho a nivel de ganancias gracias al puente que creamos entre el cliente y nuestra empresa. Review collected by and hosted on G2.com.

German F.
GF
Information Technology Support Manager
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

What I like about this software is that it provides great ease of use, how light, fast and editable it is. It is quite complete comparing it to many other similar services, being able to edit any part of the chat doing it automatically with Bots or attending people "face to face". Knowing how this online Chat platform and implementing it on your website is quite simple, the platform is very intuitive, the support team is very attentive to help their clients. Without a doubt, a very good quality software. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

I consider that this software is almost perfect, its only major flaw may be its price, it is some expensive considering similar software, however, if we consider all the benefits and tools offers it may be acceptable. They could try to make prices more flexible so that the software is up to date reach of many more people, this would also be beneficial for ChatBeacon because I am sure they would have many more clients. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

My recommendation is that the person who is looking to implement an online chat on their website in order to be in contact with clients or potential clients, try and adjust to the platform. The price may be a little high, but I guarantee that it fulfills everything you are looking for because it is excellent and very innovative software that will help you keep your clients with real-time assistance and answer all kinds of their questions. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

Chatbeacon has allowed me to support my clients or potential clients in an easy and simple way without consuming excessive resources. We can simply enter ChatBeacon Freedom and start answering questions in real time, this is very helpful since we can finish to convince potential customers with their doubts and thus finish motivating them to buy our products Review collected by and hosted on G2.com.

Omar G.
OG
IT Support Specialist
Mid-Market(51-1000 emp.)
More Options
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

What I liked most about ChatBeacon is its simplicity in its menu and how intuitive the software is, there is nothing complicated that requires knowledge or that only trained personnel can handle. In the panel you will find three options to start the live chat, such as: the operations application, the test page and the JavaScript installation of the chat window on your website. The main panel offers a clear view of your data and records. I love that it is cloud based software. Something that makes it very innovative software Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

I can say that what I do not like about chatbeacon is that to have all the options you have to pay almost 800 dollars, it seems to me something exaggerated, a fairly high price and that prevents small businesses or people who are just starting their businesses can choose to try 100% of this fantastic software, beyond that chatbeacon is really valuable software to serve your customers in real time Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

Chatbeacon is a software with excellent quality that allows us to provide real-time assistance to our clients, however, I know that this has a considerably expensive price but the truth is that I can recommend it in the same way, there are few softwares that will allow us to maintain constant support to our clients with such good quality and simplicity apart from being extremely light, in my opinion the best assistance software Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

With chatbeacon I can give real-time assistance to all my clients directly without having to download anything, this is extremely valuable since it makes the platform very light to use, this makes it much easier to provide assistance to all my clients , even through real-time video calls, there are few platforms or software that allow us to solve this problem so easily Review collected by and hosted on G2.com.

Alexander Jr T.
AT
Java Developer
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
(Original )Information
What do you like best about ChatBeacon Live Chat?

With ChatBeacon the possibilities of maintaining a live chat are quite good, it has available download options such as installers and cloud based. It has features to deploy conversations with your customers in a way that is seamlessly and in real time to be able to monitor metrics that interest you on your websites. It is very light and user friendly as well as having customizable properties that allow the user to have a more personal experience with the software. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

It is not a software that have many points against it since it is really very complete and quite stable in its operation but if there is room to highlight that the cost of its licenses is quite high something that can discourage small businesses and small startups from opting for using it as your budget is not allowed. Recurrence of problems after applying updates is something that should also be carefully reviewed as they can deviate productivity. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

With all the possibilities offered by this application it will be very difficult to look elsewhere simply because it is a tool that delivers just what it promises, speed, integration, stability, scalability and many other strengths that make it stand out from its competition. Undoubtedly ChatBeacon is a solid choice for real-time communications for your company in addition to fostering an environment of participation and collaboration that increases the efficiency of any business. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

The addition of ChatBeacon in our company has been excellent due to the improvement of our communication channels all of this under one single platform, seamlessly connects services, applications and workspaces allowing a smarter way of working and help make decisions faster. Collaboration is one of the strengths that has brought because promotes teamwork either from a department or office because it is software that substantially improves the participation of teams. Review collected by and hosted on G2.com.

Georgios P.
GP
Multilingual Customer Service Agent
Mid-Market(51-1000 emp.)
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Verified Current User
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

The main advantage that I liked about Chatbeacon is its simplicity in its menu, there is nothing complicated that requires a high level of knowledge that only trained personnel can handle. On the dashboard you find three options to launch live chat, such as: the operations app, the test page and the javascript installation of the chat window on your website. The main dashboard gives a clear view of your data and records. I love that it is a cloud-based software. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

It has some weak points, such as the low capacity to implement lesser-known software, it has very few options in the section to make smart advice, and the cost is a bit high for features more of the same. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

It is very comfortable to work with Chatbeacon, and we are happy with the choice of this service, our team has been able to use it without any problem and has really met our needs. I suggest that you first analyze the price and features before obtaining it, but I tell you that it has everything to be called a complete live chat software. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

The support team has found an easy tool to support customers and help staff in other areas. It has been possible to implement a support service on our page with an artificial bot that helps casual visitors and customers find what they were looking for on our website. Our portal support page is better than before and we have saved a lot of emails asking for help. Review collected by and hosted on G2.com.

Gilmer S.
GS
nestlé.com
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
Translated Using AI
Business partner of the seller or seller's competitor, not included in G2 scores.
What do you like best about ChatBeacon Live Chat?

What I love about this service is its ease of use, how lightweight it is, how fast and editable. It is quite comprehensive compared to many other similar services, being able to edit any part of the chat, make it automatic. Knowing how to use this Chat for web pages is quite simple, the platform is very intuitive, and the support and help staff are very attentive. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

What I don't like about the service is that to have all the options, you have to pay almost 800 dollars, which seems a bit excessive to me. Other than that, the platform is very good; whenever I need something similar, I won't hesitate to acquire it for long. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

I highly recommend each option and each service of ChatBeacon Live Chat. There are prices for each plan and for each buyer's requirement. Very good platform to attract customers and clear up doubts, it can be adapted to almost any web page without problems. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

The main thing I have been able to solve with this is that people who visit the website often don't know what to do or have many questions that they can't find answers or solutions to. Offering the Chat Beacon option is a window for direct information and thus can clear all their doubts correctly, in addition to having closer contact with the potential client. It is a very powerful tool. Review collected by and hosted on G2.com.

Kristin G.
KG
Semiconductor Engineer
Enterprise(> 1000 emp.)
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Review source: G2 invite on behalf of seller
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(Original )Information
What do you like best about ChatBeacon Live Chat?

ChatBeacon Live Chat is a communication software that stands out enormously for being very easy to use and providing a platform of wide functionality, live chat is a software that is very easy to integrate, one of the features that I love about this software is that it allows us to send quick answers to people, since live chat is a very wide platform, its security and rules are customized, live chat is a platform that stands out because it has always made constant improvements to its platform to deliver an excellent experience of its services to its users, its support team is very fast to help its users solve any problem that may arise, in general ChatBeacon Live Chat is an unparalleled chat service. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

Although ChatBeacon Live Chat provides a very good performance it has some flaws in its operation. One of the disadvantages that this software has is that when it makes updates it causes some problems with the configuration and the updates most of the times are not announced very well, also another disadvantage that this platform has is that for people who want to work it from the Mac it requires a lot of resources and even though it is not a problem it is necessary that several corrections are made so that people can work comfortably from the Mac. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

I recommend ChatBeacon Live Chat for being a great service of high quality to establish communication with people through written chat with great functionality, ChatBeacon Live Chat stands out for offering an interface of very easy use and with a great variety of functions that are ideal to perform different tasks, I really consider ChatBeacon Live Chat is a very innovative platform and it adapts perfectly to the needs of use of people which is a very favorable factor, personally I consider that ChatBeacon Live Chat has demonstrated during years to be a very solid platform and with an incomparable service. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

We use ChatBeacon Live Chat through our different websites, to communicate efficiently with our customers and answer all kinds of questions about the service we offer, since ChatBeacon Live Chat is a very easy to use software and has allowed us to establish great communication links with different people, in general I consider ChatBeacon Live Chat to be an incomparable chat communication software. Review collected by and hosted on G2.com.

Madhu G.
MG
Project Manager
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite on behalf of seller
Incentivized Review
What do you like best about ChatBeacon Live Chat?

The tool is perfect for cart services with a lot of useful and powerful features. The platform has an in built translation and also very customizable to any communication style. Its found on two methods, whereby the user can use the tool online or installed app. Very easy implementing the product and also simple for the user to add its website. Provides smooth communication channel between clients, enhancing the relationship level. User can be able to view the charts of others, and attend each customers quarries saving a lot of time. Their customer support is very responsive to their customers issues on the tool usage. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

On my side i got no issue with the software functionalities and capabilities. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

Wonderful tool for smooth and friendly communication within the marketing networks and also easy product to manipulate. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

Solving clients issues very fast and communicating to each other, as well as increasing the quality of relationship with our customers. Review collected by and hosted on G2.com.

MK
Head of Sales Team
Mid-Market(51-1000 emp.)
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Review source: G2 invite on behalf of seller
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What do you like best about ChatBeacon Live Chat?

Having used different live chat software before, I can say ChatBeacon Live Chat is among the best. This is because right from the cost of purchase and implementation, this tool proves to be top on the list. It is also easy to implement and use thanks to its amazing User Interface. The tool is also rich in communication and live chat features which gives it an upper hand in its software category. Review collected by and hosted on G2.com.

What do you dislike about ChatBeacon Live Chat?

ChatBeacon Live Chat is amazing and works as expected and its hard to have the tool. It is just cool. Review collected by and hosted on G2.com.

Recommendations to others considering ChatBeacon Live Chat:

I Recommend ChatBeacon Live Chat. It is the best I have used so far. Meets live chat needs of any business seamlessly. Review collected by and hosted on G2.com.

What problems is ChatBeacon Live Chat solving and how is that benefiting you?

ChatBeacon Live Chat helps our business meet our Live chat needs. More so engaging with current and new customers or just any web visitor interested in our services. Review collected by and hosted on G2.com.