Top 10 ChatBeacon Alternatives & Competitors

Top 10 Alternatives to ChatBeacon Live Chat Recently Reviewed By G2 Community

#1

Intercom
By Intercom, Inc.
(3,324)4.5 out of 5
Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.
Categories in common with ChatBeacon:
• Live Chat
Try for free
Reviewers say compared to ChatBeacon Live Chat, Intercom is:
More expensive
See all Intercom reviews
#2

LiveChat
By Text
(755)4.5 out of 5
Premium live chat and help desk software for business websites. E-commerce and customer service software with built-in ticketing system.
Categories in common with ChatBeacon:
• Live Chat
Reviewers say compared to ChatBeacon Live Chat, LiveChat is:
More expensive
Easier to set up
Easier to admin
See all LiveChat reviews
#3

FreshChat
By Freshworks
(492)4.4 out of 5
Freshworks Customer Service Suite is a modern messaging software built for sales and customer engagement teams to talk to prospects and customers on the website, mobile app, or social pages.
Categories in common with ChatBeacon:
• Live Chat
Reviewers say compared to ChatBeacon Live Chat, FreshChat is:
More expensive
See all FreshChat reviews
#4

Drift
By Salesloft
(1,251)4.4 out of 5
Drift’s Conversation Cloud lets businesses engage with buyers in a personalized way at every stage of their journey — from researching to chatting with sales to post-sales help. It's made up of three core solutions: Conversational Marketing, Conversational Sales, and Conversational Service, all powered by our underlying Conversational AI. Conversational Marketing connects marketers and website visitors in real-time conversations to surface the right content for visitors, answer their questions, or qualify and convert best-fit buyers through the funnel. Conversational Sales helps sellers close deals faster by giving them a unified place to get real-time buyer insights, collaborate with teammates, and jumpstart personalized conversations through chat, video, email, or phone. Conversational Service provides real-time personalized customer care and helps support agents focus on high-priority customers by deflecting low-level issues and empowering customers to answer their own questions.
Categories in common with ChatBeacon:
• Live Chat
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Reviewers say compared to ChatBeacon Live Chat, Drift is:
More expensive
See all Drift reviews
#5

Freshdesk
By Freshworks
(3,501)4.4 out of 5
Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.
Categories in common with ChatBeacon:
• Live Chat
Try for free
Reviewers say compared to ChatBeacon Live Chat, Freshdesk is:
More expensive
See all Freshdesk reviews
#6

Tidio
By Tidio
(1,615)4.7 out of 5
Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.
Categories in common with ChatBeacon:
• Live Chat
Try for free
Reviewers say compared to ChatBeacon Live Chat, Tidio is:
More expensive
Easier to set up
Easier to admin
See all Tidio reviews
#7

Salesforce Service Cloud
By Salesforce
(5,607)4.4 out of 5
Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.
Categories in common with ChatBeacon:
• Live Chat
Try for free
Reviewers say compared to ChatBeacon Live Chat, Salesforce Service Cloud is:
More expensive
See all Salesforce Service Cloud reviews
#8

Kustomer
By Kustomer
(430)4.4 out of 5
Kustomer is a CRM designed for customer experience that focuses on customers, not tickets, enabling companies to know everything about every customer.
Categories in common with ChatBeacon:
• Live Chat
Reviewers say compared to ChatBeacon Live Chat, Kustomer is:
Slower to reach roi
More expensive
See all Kustomer reviews
#9

Dixa
By Dixa
(388)4.2 out of 5
Dixa is a conversational customer engagement software that connects brands with customers through personal conversations by making it easy for them to reach you. Never miss a customer by replying to chats, emails, calls and social media messages from one unified platform.
Categories in common with ChatBeacon:
• Live Chat
Get a quote
Reviewers say compared to ChatBeacon Live Chat, Dixa is:
More expensive
See all Dixa reviews
#10

Zoho Desk
By Zoho
(6,200)4.4 out of 5
Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.
Categories in common with ChatBeacon:
• Live Chat
Try for free
Reviewers say compared to ChatBeacon Live Chat, Zoho Desk is:
More expensive
See all Zoho Desk reviews