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All in all: Johannes & Armin do a great job, are highly motivated and ChatArmin is a reliable, competent and innovative partner that I can definitely recommend.
We chose ChatArmin for the implementation of WhatsApp because of the good price-performance ratio and have now been working successfully with ChatArmin for six months. Johannes and Armin are available around the clock, which is a big plus for us. The willingness to always work together to find a suitable solution for our specific use cases makes the collaboration very pleasant and productive. The tool is very intuitive and easy to use. Anyone who has experience with campaign management tools should have no problems using it. The implementation of the previously non-existent native Emarsys integration at ChatArmin went quickly and smoothly.
During the initial phase, we received very intensive support, which enabled us to quickly create a solid foundation for our collaboration. We now have weekly meetings in which feedback is shared efficiently, but also always in a friendly exchange, timelines are discussed and regular updates on new features at ChatArmin can be presented and tested on request.
I look forward to continuing our collaboration and am excited to see where our journey together will take us. Review collected by and hosted on G2.com.
Occasionally, minor bugs occur due to meta changes or errors in new features. However, this is minor because new features and minor bugs are fixed super fast - especially compared to the usually rather long waiting times for service requests from other tool providers. Review collected by and hosted on G2.com.
36 out of 37 Total Reviews for chatarmin.com
Overall Review Sentiment for chatarmin.com
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Chatarmin is a startup that truly strives for customer success. They work hand in hand with their clients, delivering fast responses to inquiries in just minutes or hours. The tool is perfect for E-commerce brands looking to upgrade their CRM. With top-tier user-friendliness and fantastic features, Chatarmin has been a game-changer for us. Highly recommended for any business seeking efficient and effective customer relationship management! Review collected by and hosted on G2.com.
Occasionally, there are so many great features that it can take a little time to explore everything fully. Review collected by and hosted on G2.com.
1) Mindset of everyone in the company, especially the founders Armin and Johannes, who really give everything to fix their clients' issues and are working hard to fulfil the needs of the clients
2) Surprisingly good tech solution, equally good to much bigger and more expensive solutions
3) Very quick & easy integration. Took us only 2-3 weeks to set it up
4) Very good integration with Shopify Review collected by and hosted on G2.com.
Combination with other CRM channels not super ideal, ideally it would be easy to feed the conversations into a tool where a service agent could work on new whtasapp chats, incoming emails, incoming onsite chats etc. Review collected by and hosted on G2.com.
We initially had our eye on another provider and actually only found out about ChatArmin by chance. After the first conversations, it quickly became clear that ChatArmin had a lot to offer us and they did not disappoint. We were particularly impressed by the outstanding support and the quick response time to all of our inquiries and tickets. I also really appreciate the transparent communication, which I only know from very few service providers. What was particularly important to us was a good solution for our franchisees and an integration with Emarsys. They provided us with both within a very short time. The tool is easy to use, the flow builder works perfectly and the audience is easy to keep an eye on. Review collected by and hosted on G2.com.
There are still a few areas of the tool itself that can be expanded, such as analytics. We also had a few small bugs, but Armin and the team immediately investigated the cause and were able to solve the problem promptly. Overall, however, it is negligible considering that the tool has not been around for that long and is already very mature for this phase. Review collected by and hosted on G2.com.
It is super easy to build flows and autmatisation with drag and drop components and connections. It is also quite powerful, there are many functionalities to achieve Review collected by and hosted on G2.com.
Sound file upload and custom fonts and typograhpy are missing. Review collected by and hosted on G2.com.
Chatarmin has been a tremendous help for our company in delivering news and promotions to our customers more effectively and efficiently. We are also able to handle customer inquiries faster and more productively. The Chatarmin team is always dedicated to showing us best practices and setting up the workflows in a targeted way, allowing us to get the most out of the tool. As a result, we regularly optimize our existing processes. Review collected by and hosted on G2.com.
As far as we've been using Chatarmin, I see no room for improvement. It includes all the features and functions we need and can use efficiently. Review collected by and hosted on G2.com.
Absolutely amazing tool for whatsapp marketing. We got a very detailed and quick onboarding and could start right away. The Dashboard is easy to understand and the flow logic is very nicely designed even for more complex flows. We built our communtiy on whatsapp quickly and gained traction in 2 months. The support team is always there for us via slack! Review collected by and hosted on G2.com.
There are barely downsides. Sometimes there are minor bugs that get fixed quickly! Review collected by and hosted on G2.com.
Integration with Klaviyo is a game-changer. It allows us to access information and segments from Klaviyo and use this information to build well-targeted WhatsApp campaigns. Additionally, we can enrich Klaviyo user profiles with WhatsApp campaign events and data.
Another standout feature of Chatarmin for us is undoubtedly their fast-paced approach to product development and the quality of support provided. We're working very independently on WhatsApp marketing, and proactively sharing new ideas with the Chatarmin team. The team behind Chatarmin is remarkably responsive, treating every inquiry with seriousness and dedication that truly sets them apart from other tools. It feels like they're on our team, always ready to jump in and help out or add new features. If a desired feature isn't available, the team takes our requests seriously, working diligently to implement them.
The platform itself is user-friendly and is constantly developing further. We're very satisfied with the tool and would recommend it to anyone looking for a WhatsApp marketing solution. Review collected by and hosted on G2.com.
If we were to nitpick, sometimes more recent features are in their early stages and can show occasional bugs.
However, once flagged, issues are resolved immediately, showing the team's commitment to continuously improve the platform. Review collected by and hosted on G2.com.
Easy to use and outstanding service. It helps us to maximise our sales. Review collected by and hosted on G2.com.
The 24h time window to answer a message which is a general problem and not Chatarmin specific. Review collected by and hosted on G2.com.
Exceptionally well-supported and swift setup through 1-2 onboarding sessions. This includes the somewhat complex setup of your WhatsApp Business Account as well as the creation of initial flows and campaigns. Rarely have we experienced such an effective and customer-focused onboarding. Additionally, chatarmin facilitates the simple construction of flows and automations. For instance, automated onboarding journeys can be set up in a matter of minutes. All these functionalities are offered at a very attractive cost-performance ratio! Review collected by and hosted on G2.com.
So far, I have not noticed any disadvantages or weaknesses. However, it is always sensible to consider the exact use-cases for WhatsApp marketing beforehand and then select the appropriate provider. Review collected by and hosted on G2.com.
We have been using Chatarmin for 5 months now and are more than thrilled with both the comprehensive features and the value for money! The integration with Klaviyo and the ability to offer our customers shipment tracking via WhatsApp are invaluable and have taken our CRM to a new level. Review collected by and hosted on G2.com.
There is nothing to criticize. Chatarmin works perfectly for us! Review collected by and hosted on G2.com.
