Chat Metrics | Managed Live Chat Reviews & Provider Details - Page 2

Lead generation support with big results, minimal fuss Review collected by and hosted on G2.com.

What we love most about Chat Metrics is that our site visitors and existing customers can engage INSTANTLY with a real person when they land on our website. The questions are answered straight away, which often leads the prospect to becoming a paid client...it's money in the bank, and provides wonderful customer service. Review collected by and hosted on G2.com.

We use Chat Metrics to provide 24/7 live chats to potential customers who visit our website. Each agent is trained (by Chat Metrics) to answer product-oriented questions and to guide the visitor deeper into the funnel by scheduling sales calls and/or guiding them to our online shopping cart and even waiting while they checkout. Review collected by and hosted on G2.com.

Initially, I was hesitant to start a service using a service like Chat Metrics because of all the setup and training that I thought I would have to provide from my side. They assured me that I wouldn't have to commit time to preparing materials or training because someone from their side would go through our site and create a compressive Q&A for the agents to use. I was still hesitant, but said "Okay."

I was extremely surprised when less than a day later, I was given an excellent Q&A document to review. Not only was it fast and thorough, but it showed a true understanding of what questions and concerns our customers would have. I was extremely impressed. So long story short - one of the best things is how easy it was for me as a client to get started. Barely any work on my part. Of course, the other best part (and maybe the most important) is that we've seen a major increase in sales. More customers are purchasing through our shopping cart after getting a few of their questions answered on chat, whereas before, they would have waited for a sales person to call them back. Review collected by and hosted on G2.com.

Online engagement with visitors to our website. Review collected by and hosted on G2.com.

People’ are engaged immediately and a few existing customers with questions were intercepted as they were about to log on to the members only part of our website who had service questions. We found out immediately about their question and they were called right away. This blew them away. Incredible service. Review collected by and hosted on G2.com.

Providing a professional 24-hour live chat service on our website that services 70+ allied health locations nationwide Review collected by and hosted on G2.com.

The ongoing feedback channels that allows us to train the chat team and refine the responses to the most common questions and enquiries. Review collected by and hosted on G2.com.

Live chat service on our website for capturing new leads and requests for quotes. Review collected by and hosted on G2.com.

I had doubts about how effectively our script could be executed, but the agents have demonstrated they are very capable of adapting to our script and providing excellent online chats with potential customers. Review collected by and hosted on G2.com.

Chat Metrics powers the web chat on our website, providing answers to frequently asked questions and our of hours enquiries. Review collected by and hosted on G2.com.

Terry, Vijee and the team are very friendly, efficient and respond quickly. I also enjoy the online portal where we can go and check responses. Review collected by and hosted on G2.com.

We run a membership based website with thousands coming to buy tickets or log in. Chatmetrics has provided a service to explain membership and marketing services we offer. Review collected by and hosted on G2.com.

The fact that there is a real person online Review collected by and hosted on G2.com.

My company used this for customers reaching out with issues or questions they were having while trying to access the application. Made it more efficient for them not to have to call and use easier to track. Review collected by and hosted on G2.com.

The quick response time and that is saves all of the chats to be referenced later on Review collected by and hosted on G2.com.

Exceptional Results have been achieved with Chat Metrics - providing qualified leads back to my clients. Review collected by and hosted on G2.com.

Quality leads and intelligence provided by the team. Review collected by and hosted on G2.com.

Helped us reduce our website bounce rate by over 66%, increased our productivity as earlier we allocated each team member a certain hours to man the chat during our working hours which was a huge distraction. Chat Metrics not only helped freed us from all those wasted distraction but convert nearly 3 times of what we converted at our inhouse live chat and that too 24/7 now.

The only recommendation I would make is to have a mobile app I can see my leads on. It is very handy for a small business. Review collected by and hosted on G2.com.

I like the professionalism, best practices and affordability Chat Metrics provide my business. Review collected by and hosted on G2.com.