Chaser Reviews (70)

Reviews

Chaser Reviews (70)

4.3
70 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and automation capabilities of Chaser, highlighting how it simplifies credit control and saves time on chasing overdue payments. The seamless integration with accounting software and responsive customer support further enhance its value, making it a reliable tool for managing accounts receivable. However, some users note a desire for improved reporting features.

Pros & Cons

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Verified User in Information Technology and Services
UI
Verified User in Information Technology and Services
Mid-Market (51-1000 emp.)
More Options
"Ensure visibility with high-volume customers"
3.5/5
What do you like best about Chaser?

<p>Breakdown of how many paid, bounced, unopened emails.</p> Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Create a column to add tags (e.g., "responded, check back in 7 days" or "promised payment, don't chase for 7 days").

Implement an email template that triggers based on customer response status. If no reply, continue with escalations. If replied, initiate an alternative email workflow. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thanks for your review!

You can create reminders in Notes (here's how: https://help.chaserhq.com/set-reminders-in-notes). Your feedback about workflows changing if a customer replies or not is fantastic and I'll share this with our Head of Product for future feature releases.

Verified User in Security and Investigations
US
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
More Options
"GOOD BUT EXPENSIVE"
2.5/5
What do you like best about Chaser?

Automatic chasing and client portal, so customers can easily get copy invoices Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The amount the price has risen in a year Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thank you for your review! We're pleased to hear you find the Payment Portal useful. This is a great feature that not only allows your debtors to download copy invoices and statements, but if you connect it to Chaser Pay or Stripe, they can make card payments and clear their overdue balances with you quickly.

We've released a lot of new features over the past year, and this added value and functionality is reflected in the pricing changes since last year. To find out more about the new features we've released, please get in touch via support@chaserhq.com and we'd love to have a call with you to show how this can boost the effectiveness of Chaser and get you paid even faster.

See how Chaser improved
JF
Jeremy F.
Director
Small-Business (50 or fewer emp.)
More Options
"Great addition to our practice to help our clients get their funds"
4.5/5
What do you like best about Chaser?

The ease of use, great support by the support team and always developing the product. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Cost is high for small businesses but worth it. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Enterprise (> 1000 emp.)
More Options
"ARC Manger"
3/5
What do you like best about Chaser?

Email automaticly being sent to customer Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Can not send invoices or statements with emails. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thank you for your review!

The ability to attach invoices and statements to your chasing emails is available in Chaser. Please email us at support@chaserhq.com if you'd like a call and we can show you where this option can be found in-app.

You can also learn how to attach invoice PDFs and statements here: https://help.chaserhq.com/create-and-manage-templates

See how Chaser improved
Verified User in Security and Investigations
IS
Verified User in Security and Investigations
Small-Business (50 or fewer emp.)
More Options
"First Time User"
4.5/5
What do you like best about Chaser?

I enjoy being able to notate, templates and the ability to sto the reminders Review collected by and hosted on G2.com.

What do you dislike about Chaser?

I havnt figured out an are i dislike ay this moment Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thank you for your review!

Please join us at our webinar on the 29th of May to learn about features that have been launched since you submitted your review:

https://www.chaserhq.com/chaser-customer-webinar-uk

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
More Options
"How does something so simple work so well"
5/5
What do you like best about Chaser?

Its ease of usethe chat function the colection function Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Nothing its very easy to use and the back up is very good Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thank you for your positive feedback! We're pleased to hear that Chaser is meeting your invoicing collection needs

Verified User in Construction
UC
Verified User in Construction
Small-Business (50 or fewer emp.)
More Options
"Excellent"
5/5
What do you like best about Chaser?

Great for keeping on top of chasing. Especially over multiple companies. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

It's a bit expensive to go beyond the basic functions Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thank you for your review!

Please join us at our webinar on the 29th of May to learn about our value-add newer features and exciting upcoming features that make your Chaser plan more customisable:

https://www.chaserhq.com/chaser-customer-webinar-uk

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
More Options
"Great System"
4/5
What do you like best about Chaser?

Chaser made easier to follow up clients and keep on track with the process. Easy to implement and use daily. The reports are very good as well. support is always helpful and integrations with xero is fast. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

A few details about the tool could be improved Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser
Editedit

Thank you for your positive feedback! We're glad to hear that Chaser has helped you save time with the chasing process and that you find the reports and support team helpful. We're always looking for ways to improve, so we appreciate your input on areas that could be enhanced.

SD
Stuart D.
Director
Small-Business (50 or fewer emp.)
More Options
"Incredible service at a low cost"
5/5
What do you like best about Chaser?

Chaser has helped us collect thousands at a significantly lower cost than legal avenues and with a lot less stress. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The UI could be a bit simpler to understand. Review collected by and hosted on G2.com.

Verified User in Accounting
UA
Verified User in Accounting
Small-Business (50 or fewer emp.)
More Options
"Chaser helps to automate the task of chasing clients for payment"
3.5/5
What do you like best about Chaser?

It's very useful when you have a lot of clients and there are some outstanding invoices to be paid. It makes it very easy to chase and/or escalate the overdue payments. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Sometimes it can seem quite impersonal when you have a good relationship with the client and then they receive an automatic email, sometimes nothing is better than the human touch. Review collected by and hosted on G2.com.