Chaser Reviews (70)

Reviews

Chaser Reviews (70)

4.3
70 reviews

What do users say?

Generated using AI from real user reviews
Users consistently praise the ease of use and automation capabilities of Chaser, highlighting how it simplifies credit control and saves time on chasing overdue payments. The seamless integration with accounting software and responsive customer support further enhance its value, making it a reliable tool for managing accounts receivable. However, some users note a desire for improved reporting features.

Pros & Cons

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Ali N.
AN
Ali N.
FP&A Team Lead
Small-Business (50 or fewer emp.)
"Credit Control Made Easy"
4.5/5
What do you like best about Chaser?

The ease to get up and running. Templates are already made which makes it really easy to get the product up and running. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The email integration of business email into the software could be improved. Took a while to get this perfected. Review collected by and hosted on G2.com.

Caitlyn W.
CW
Caitlyn W.
Accounts Receivable Specialist
Small-Business (50 or fewer emp.)
"Great Collections Tool"
4.5/5
What do you like best about Chaser?

It's almost a set it and forget it tool. It's great for sending invoice reminders, collecting payments, and scheduling calls. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

A bit clunky if you have to pause chasers one week and for reviewing responses to chasers from the prior weeks. Review collected by and hosted on G2.com.

Verified User in Consumer Services
UC
Verified User in Consumer Services
Small-Business (50 or fewer emp.)
"Getting us good results so far"
3.5/5
What do you like best about Chaser?

It delivers a more personal chaser service than our accounting software. For some reason people seem to reply more to these chasers than we used to get off our automated ones.

Our unpaid has improved.

I like how it links to our accounting software. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

It doesn't seem as clear as it could be to see the updates to the team about where it's up to but could be down to me not knowing where to look. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Automatic reminders and payment collections"
4/5
What do you like best about Chaser?

The ease of sending reminders that have the look and feel of your brand Review collected by and hosted on G2.com.

What do you dislike about Chaser?

We'd like to be able to chase different types of invoices sent to the same customers, in a different way, so basing a chase on an account code would be useful. This has been discussed with the product team and is something they are considering. Review collected by and hosted on G2.com.

AN
Verified User in Food & Beverages
Mid-Market (51-1000 emp.)
"Feebacks"
3.5/5
What do you like best about Chaser?

Automated and seamless for user. Easy to navigate Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Nothing to highlight or dislike. So no further comments Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

Thanks for your great review!

Verified User in Alternative Medicine
AA
Verified User in Alternative Medicine
Small-Business (50 or fewer emp.)
"review popup when trying to use"
2.5/5
What do you like best about Chaser?

Automated collection chasing. Name reflects prouct well. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Review popups. Minimum character requirements in review pop ups. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

Many thanks for your review! We're pleased that you find the automated invoice chasing useful, but I'm sorry to hear that you were inconvenienced by review pop-ups.

We've since updated the site so that feedback requests are less invasive to the overall experience, so thanks again for this honest feedback.

MM
Michele M.
Corporate Controller
Mid-Market (51-1000 emp.)
"Automate your collections quickly with Chaser"
5/5
What do you like best about Chaser?

Chaser was able to connect to Accounting software with ease. It sends out professional emails to our customers based on our parameters on a weekly basis to help us collect faster with minimum manual labor. We are able to reach 50+ customers weekly. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

We have 2 accountants using the system and Chaser only allows for 1 to get the normal emails vs the escalated emails. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

Thanks for your review, Michele!

Please join us at our webinar on the 29th of May to learn about how to set additional email addresses as cc's:

https://www.chaserhq.com/chaser-customer-webinar-uk

Verified User in Accounting
AA
Verified User in Accounting
Small-Business (50 or fewer emp.)
"Excellent piece of software and great value"
4.5/5
What do you like best about Chaser?

Naturally it chasers up debtors on an automatic basis which is great, however I particularly like the emails it sends once someone has paid to thank them for payment - this has gone down well with clients. Review collected by and hosted on G2.com.

What do you dislike about Chaser?

Find it difficult to change settings and set up payment terms for clients without it still chasing the client seperately which defeats the object of a payment plan. Review collected by and hosted on G2.com.

Verified User in Accounting
AA
Verified User in Accounting
Mid-Market (51-1000 emp.)
"Loving Chaser, excited to continue to better utilize all the tools offered!"
4/5
What do you like best about Chaser?

The organization, consistency, and time it saves me! Review collected by and hosted on G2.com.

What do you dislike about Chaser?

I feel like the reports section could be more robust, but that could also be because I am just not using to it's full potential yet! Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

Thank you for your review!

Please join us at our webinar on the 29th of May where we'll be covering the latest reporting improvements:

https://www.chaserhq.com/chaser-customer-webinar-uk

Verified User in Manufacturing
UM
Verified User in Manufacturing
Small-Business (50 or fewer emp.)
"It's good but in my view it is overpriced ."
3.5/5
What do you like best about Chaser?

Very easy to see debt by age. /////////// Review collected by and hosted on G2.com.

What do you dislike about Chaser?

The price, I'm constantly asking myself if I can justify it. Review collected by and hosted on G2.com.

Response from Charlie Nicholl of Chaser

Thanks for your review! We're glad to hear that Chaser makes it easy for you to chase outstanding invoices and get paid for your work.

Our pricing structure is based on your annual company revenue, so please get in touch so we can check you're on the right plan.

See how Chaser improved