The automation is brilliant and really takes the work out of chasing debts for businesses Review collected by and hosted on G2.com.

There is nothing they do badly and they are always on hand to help Review collected by and hosted on G2.com.

The automation and less human intervention. This gives us confidence that nothing is also missed. It is easy to implement and the support was brilliant from the team. Review collected by and hosted on G2.com.

The promises or commitments scheduled, there is not queue or list of these. I made the suggestion to the onboarding team and they are looking at this. Review collected by and hosted on G2.com.

Chaser is a very aforadble but powerful tool. It's made Credit Control a breeze as it basically runs itself thanks to the API with our accounting software. Review collected by and hosted on G2.com.

The way it groups invoices together can sometimes lead to multiple emails going out at once Review collected by and hosted on G2.com.

The customisability of it. Each customer can be customised as when they receive notifications Review collected by and hosted on G2.com.

Only when an invoice is in xero does it pull through customer info Review collected by and hosted on G2.com.

Quick and easy set-up, seamless integration with Xero. Immediately syncs any changes / updates you've made in Xero.

Clear and effective wording of email templates.

Automatically scheduling frees up so much of your time and Chaser will recommend the best times to send emails.

Option to not chase particular companies or invoices. This is helpful when you know something has been paid but hasn't yet shown on Xero.

The support from the Chaser Team is good.

Dedicated Collection Team who are great. Review collected by and hosted on G2.com.

Nothing I disliked but things I think could be added or improved:

We found the Payer Ratings weren't accurate reflections.

Chaser Pay took too long to set-up.

Would love the Credit Check to extend internationally and to have a Credit Agreement function added to the service.

I get a little lost around the interface. There's probably a lot more there to utilise than I'm aware of. Review collected by and hosted on G2.com.

We've been using Chaser for around 2 years now and wow, it's save so much time having to manually write emails and we can pick the phone up straight away. It's really simple to use and contains all the invoices which are overdue/due. You can amend the template to make it have that human feel and less automated which is a huge bonus. Review collected by and hosted on G2.com.

It doesn't have a feature to include credits which is a shame, as we occasionally get customers advise we're wrong as there's a credit on the account. The emails sometimes don't go out to a issue in the background that we're not aware of. Although these things happen, usually Chaser sort them in a timely manner. Review collected by and hosted on G2.com.

The ability to segregate customers into profiles i.e. those who need a reminder before the invoice is due or those who pay by DD and shouldn't be chased. Review collected by and hosted on G2.com.

Xero is catching up for basic chasing so the use case is more specialised. Review collected by and hosted on G2.com.

Ease of setup of Chaser with Xero . Much better than using the built in Xero debt chasing system as where a customer has multiple invoices outstanding it will consolidate the chasing onto a single email. We set the system to chase every Tuesday at 11am. Customer support and account management is responsive. Review collected by and hosted on G2.com.

The workflow of the system in relation to in-house telephone chasing does not work for us so we end up using manual work arounds Review collected by and hosted on G2.com.

Its ease of use and how it integrates seamlessly with our accounts software Review collected by and hosted on G2.com.

Nothing at all so easy to use and staff on help chat are very attentive Review collected by and hosted on G2.com.

The automation - enabling schedules and creating templates easily to configure how and when you want to chase clients is a lifesaver. Using Chaser has helped save a lot of time that would have been spent chasing debt manually and has helped us to get paid quicker. Review collected by and hosted on G2.com.

If an invoice is raised and added to our accounting system in between the internal chaselist reminder is sent to us by Chaser and the timing of the chase, these invoices can be included in the chaselist, which is not ideal. I'd like some kind of notifcation system to notify me of this and allow me to pause or stop a chase on these invoices. Review collected by and hosted on G2.com.