CharityEngine's recent UI upgrades are impressive and it is helpful to be able to customize contact records with the information that is most valuable to your organization. I enjoy that the system is generally easy to use and that the team members are very responsive if/whenever issues are encountered! Now that there are more robust options for P2P integration, as well, this has streamlined our transaction record-keeping for larger fundraising events. Review collected by and hosted on G2.com.

Using the queries feature can sometimes be a complex process, however CharityEngine Academy and the team members are both helpful resources that can help you navigate this and determine how best to leverage queries for your purposes. Review collected by and hosted on G2.com.

The team! They're so helpful and really take the time to sit down with you and explain the works of the platform. The system is also not complicated to use Review collected by and hosted on G2.com.

I think the name for some of the functions can be dumb down or made more generic haha soemtimes it makes it hard to find things, especially if you're not a frequent user and have limited access so you don't do the trainings Review collected by and hosted on G2.com.

Being able to track contacts and donations in one place is a big benefit. Review collected by and hosted on G2.com.

Some of the naming Convention of the fields and options are different. For example, the review page is known as the error page. It makes it hard to know what to check where when the naming conventions are different. Review collected by and hosted on G2.com.

We are new and have not actually completed the onboarding process yet, but so far are super impressed with the caliber of the team we have worked with! In particular Uzo and Julie have become like family! We just absolutely love the two of them.... So super helpful, friendly and there when we need them! Review collected by and hosted on G2.com.

Really the only thing that has been a little difficult is trying to see the screenshots provided on the training modules. Review collected by and hosted on G2.com.

The interface is user-friendly, the automation will save a lot of time for our team, and features like households will help keep our data cleaner. Review collected by and hosted on G2.com.

I wish the address auto-populate feature was built-in instead of being an extra cost. Review collected by and hosted on G2.com.

The friendly and helpful staff

Ability to have all of my non-profit functions on one platform Review collected by and hosted on G2.com.

Doesn't offer all of the functionalities of competitors

Technical support has been frustrating to work with at times.

Some tasks aren't intuitive/require too many steps Review collected by and hosted on G2.com.

The platform is intuitive and user-friendly Review collected by and hosted on G2.com.

Multi-factor Too soon to tell however on first glance, the dashboard is rather basic Review collected by and hosted on G2.com.

Conversion support team was very helpful. We had to merge more than 10 data sources. Review collected by and hosted on G2.com.

Event management and the member portal could use additional features and better ease of use Review collected by and hosted on G2.com.

CharityEngine allows user to start email campaigns in a super quick way. Review collected by and hosted on G2.com.

I have been logged out of the browser numerous times in my short time using CharityEngine. Review collected by and hosted on G2.com.

It's your one stop shop for a CRM system. It offers a six-degree type of approach to building your customer base. Review collected by and hosted on G2.com.

The system can be a little slow to operate sometimes. Review collected by and hosted on G2.com.