What I like best about Charity Engine is the ability to capture so much relevant information for donors. Also, being able to use that information to foster and build relationships with donors. Review collected by and hosted on G2.com.

It's not really a downside, but there is a rather large learning curve as Charity Engine uses terminology that users may not be familiar with and there is a lot to the set-up. Review collected by and hosted on G2.com.

It seems to be very user friendly so far as we have been training and the staff have been excellent to work with. Ease of use and customer support have been Excellent! Review collected by and hosted on G2.com.

Nothing negative so far. Only my need to learn and train on it but that is on me. Review collected by and hosted on G2.com.

CharityEngine, in the month that I've been using it, has been such a great tool to hone in on the things I need to do my job and run an organization on lean staff. It's been the prefect fit, allowing so much customization and a consistent look across our platforms. I'm daily impressed by the quality and intuitiveness of the product, and the customer service is fabulous.

Through the registration forms, we've been able to get small, episodic, donors through the door who have never given before.

Next up, taking a stab at integrations! I'm excited to even have this possibility through CE. Review collected by and hosted on G2.com.

The few downsides I've found so far is the you have to hover over the icons for a longer time than seems normal to find out what that icon means. I also think the sheer amount of information available on one page can be visually overwhelming, but some of that I'm learning to tailor to what I want to see at any given time.

The other thing is navigating API keys/javascript/code with embedding our donation form into a SquareSpace website. So far it's been pretty complex and code-forward to add that feature. I wish it was as easy as adding an embed link. Review collected by and hosted on G2.com.

I find the staff at CharityEngine to be incredibly helpful, thorough, insightful, and knowledgeable. I really appreciate how they are always ready to jump in and solve any issues or problems we're working on, ensuring our experience is smooth. Additionally, they are very receptive to our suggestions or innovations, which they often implement into the CharityEngine platform, enhancing its functionality. I also find the query tools exceptionally valuable as they allow us to identify and work with groups of individuals effectively, whether for organizing events or conducting outreach programs. Furthermore, I am pleased with the seamless integration of CharityEngine with Microsoft tools, particularly Excel, which supports our internal reporting needs efficiently. Overall, I believe CharityEngine offers superior functionality compared to other mainstream donor applications, providing more value for less cost. Review collected by and hosted on G2.com.

CharityEngine, while being a very complete system, requires substantial time to learn due to multiple ways to access information. The initial setup was more challenging than expected because of the complexity in data mapping from the previous system. A database map would have been helpful to understand where fields from the old system transitioned into the new system. Review collected by and hosted on G2.com.

CharityEngine's implementation team is attentive, knowledgeable, and accurate in transferring data. The process from sales demo to implementation has been streamlined and I'm impressed with the speed at which tasks have been completed. The team provides excellent customer service at every step during the process! Review collected by and hosted on G2.com.

Getting comfortable in a new system is to be expected and I have not found anything that I don't like yet. Review collected by and hosted on G2.com.

I really liked how available the staff were to answer questions. It was so nice not to have to Google how to do something. Since I knew nothing about setting up a donor database, they walked me through each step and procedure so I could get the information I needed. Review collected by and hosted on G2.com.

So far, the main thing is that I’m still getting used to working in different software, and that really isn’t CharityEngine’s fault. Review collected by and hosted on G2.com.

Because of Shannon we are bumping our review from 6 to 8 Review collected by and hosted on G2.com.

No - I believe I have already mentioned it in the previous review. Review collected by and hosted on G2.com.

The customization. The people. The values. Review collected by and hosted on G2.com.

I hate that it is so white and clinical, I would love more drag and drop features. It's not as intuitive as I would like. Review collected by and hosted on G2.com.

I love the ability to do advanced searches on any dataset without having to create a query every time. I also appreciate the ability to save reports from these searches and automate their delivery.

Email communication and campaign management are awesome features.

The implementation team was amazing. Uzoma and Royce were extremely knowledgable, helpful and kind. Customer support services are extremely useful. I love the ability to see all my tickets in one place, historical tickets, and allow my co-workers to see all the support tickets as well. Review collected by and hosted on G2.com.

The thing I dislike the most about Charity Engine is the User Interface. I appreciate the minimalism, but the design feels outdated and a bit bland. The user experience isn't super straightforward for older folks, but still manageable to learn after a few videos.

The automated workflow options could be enhanced, as well as the email communications methods. Review collected by and hosted on G2.com.

I like that CharityEngine is intuitive and easy to use. When I need to update reports for password changes or make corrections, it’s easy for me to navigate and find what I’m looking for. Review collected by and hosted on G2.com.

Sometimes it seems like reports don’t always come through to our SFTP site. Also, when I need to rerun queries, it won’t let me save the SFTP connection information, so it’s a nuisance having to re-enter it every time. Review collected by and hosted on G2.com.