--- title: CharityEngine Reviews meta\_title: 'CharityEngine Reviews 2026: Details, Pricing, & Features | G2' meta\_description: Filter 61 reviews by the users' company size, role or industry to find out how CharityEngine works for a business like yours. aggregate\_rating: rating\_value: 4.3 review\_count: 61 scale: '5' date\_modified: '2026-08-07' parent\_category: name: Nonprofit url: https://www.g2.com/categories/nonprofit --- ### CharityEngine Pros and Cons: Top 5 Advantages and Disadvantages #### Quick AI Summary Based on G2 Reviews Generated from real user reviews Users commend the **outstanding customer support** from CharityEngine, noting their responsiveness and genuine partnership throughout the process. [(24 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036608&qs=pros-and-cons#reviews) Users commend the **helpfulness of the staff** at CharityEngine, consistently providing excellent support and valuable guidance. [(22 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036590&qs=pros-and-cons#reviews) Users love the **ease of use** of CharityEngine, praising its intuitive design and seamless onboarding experience. [(19 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2266260&qs=pros-and-cons#reviews) Users praise CharityEngine's **exceptional support and comprehensive features** , making the onboarding process smooth and effective. [(13 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036584&qs=pros-and-cons#reviews) Users value the **all-in-one solutions** of CharityEngine, simplifying donor management with comprehensive, integrated functionalities. [(11 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036589&qs=pros-and-cons#reviews) Users experience a **difficult learning curve** with CharityEngine due to unfamiliar terminology and complex setup processes. [(8 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2222558&qs=pros-and-cons#reviews) Users find CharityEngine to be **not user-friendly** , as tasks can be unintuitive and require too many steps. [(8 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036600&qs=pros-and-cons#reviews) Users experience **technical issues** with CharityEngine, including frustrating support and system lags affecting usability. [(7 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036596&qs=pros-and-cons#reviews) Users face a **steep learning curve** with CharityEngine due to unfamiliar terminology and complex setup requirements. [(6 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036605&qs=pros-and-cons#reviews) Users face **complexity in understanding features** and navigating technical integrations, making the experience challenging overall. [(6 mentions)](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2266088&qs=pros-and-cons#reviews) ### 5 Pros or Advantages of CharityEngine ##### 1. Customer Support Users commend the **outstanding customer support** from CharityEngine, noting their responsiveness and genuine partnership throughout the process. [ See 24 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036608&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Incredibly Supportive Staff Made Setup Easy" What do you like about CharityEngine? I really liked how available the staff were to answer questions. It was so nice not to have to Google how to do something. Since I knew nothing about ![Jenny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny L.") JL Jenny L. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Experience with Excellent Staff Support" What do you like about CharityEngine? It seems to be very user friendly so far as we have been training and the staff have been excellent to work with. Ease of use and customer support hav ##### 2. Staff Helpfulness Users commend the **helpfulness of the staff** at CharityEngine, consistently providing excellent support and valuable guidance. [ See 22 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036590&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 4.5/5 "Incredibly Supportive Staff Made Setup Easy" What do you like about CharityEngine? I really liked how available the staff were to answer questions. It was so nice not to have to Google how to do something. Since I knew nothing about ![Jenny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny L.") JL Jenny L. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Experience with Excellent Staff Support" What do you like about CharityEngine? It seems to be very user friendly so far as we have been training and the staff have been excellent to work with. Ease of use and customer support hav ##### 3. Ease of Use Users love the **ease of use** of CharityEngine, praising its intuitive design and seamless onboarding experience. [ See 19 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2266260&qs=pros-and-cons#reviews) See Related User Reviews ![Jenny L.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Jenny L.") JL Jenny L. Small-Business (50 or fewer emp.) 5.0/5 "User-Friendly Experience with Excellent Staff Support" What do you like about CharityEngine? It seems to be very user friendly so far as we have been training and the staff have been excellent to work with. Ease of use and customer support hav ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Intuitive Reporting, But SFTP Delivery and Saved Connection Info Need Improvement" What do you like about CharityEngine? I like that CharityEngine is intuitive and easy to use. When I need to update reports for password changes or make corrections, it’s easy for me to na ##### 4. Features Users praise CharityEngine's **exceptional support and comprehensive features** , making the onboarding process smooth and effective. [ See 13 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036584&qs=pros-and-cons#reviews) See Related User Reviews JR Jenna R. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Package That Simplifies Vendors and Integrations" What do you like about CharityEngine? I like that it's an all-in-one package that includes newsletters, events, CRM, and fundraising. We don't have to worry about separate vendors or integ RL Ricci L. Small-Business (50 or fewer emp.) 5.0/5 "CharityEngine Delivered on Every Promise—Fast Migration, Powerful Automation" What do you like about CharityEngine? Everything! We came to Charity Engine after reviewing multiple other platforms. Our experience with our current CRM and those interviews with other pl ##### 5. All-in-one Solutions Users value the **all-in-one solutions** of CharityEngine, simplifying donor management with comprehensive, integrated functionalities. [ See 11 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036589&qs=pros-and-cons#reviews) See Related User Reviews JR Jenna R. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Package That Simplifies Vendors and Integrations" What do you like about CharityEngine? I like that it's an all-in-one package that includes newsletters, events, CRM, and fundraising. We don't have to worry about separate vendors or integ ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Comprehensive All in One Nonprofit CRM" What do you like about CharityEngine? Charity Engine is easy to use and helps to keep our donor data organized and usable! The customer service is next to none and I love having an all in ### 5 Cons or Disadvantages of CharityEngine ##### 1. Difficult Learning Users experience a **difficult learning curve** with CharityEngine due to unfamiliar terminology and complex setup processes. [ See 8 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2222558&qs=pros-and-cons#reviews) See Related User Reviews SE Sarah E. Small-Business (50 or fewer emp.) 4.0/5 "Many Easy-to-Use Tools in One Place" What do you dislike about CharityEngine? Because the system is so robust, there is a learning curve to understand the system. GB Gina B. Small-Business (50 or fewer emp.) 4.0/5 "Charity Engine: Powerful Donor Insights That Strengthen Relationships" What do you dislike about CharityEngine? It's not really a downside, but there is a rather large learning curve as Charity Engine uses terminology that users may not be familiar with and ther ##### 2. Not User-Friendly Users find CharityEngine to be **not user-friendly** , as tasks can be unintuitive and require too many steps. [ See 8 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036600&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very Helpful Conversion Support Team" What do you dislike about CharityEngine? Event management and the member portal could use additional features and better ease of use ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.0/5 "Great Output Quality, But Lacks User-Friendliness" What do you dislike about CharityEngine? Is is not user friendly...at all. Customer Support is slow. The integration wasn't too bad, but the ease of use leaves a lot to be desired. ##### 3. Technical Issues Users experience **technical issues** with CharityEngine, including frustrating support and system lags affecting usability. [ See 7 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036596&qs=pros-and-cons#reviews) See Related User Reviews ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Mid-Market (51-1000 emp.) 3.5/5 "Intuitive Reporting, But SFTP Delivery and Saved Connection Info Need Improvement" What do you dislike about CharityEngine? Sometimes it seems like reports don’t always come through to our SFTP site. Also, when I need to rerun queries, it won’t let me save the SFTP connecti ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") U Verified User Small-Business (50 or fewer emp.) 3.5/5 "Great Staff, Overall Positive Experience" What do you dislike about CharityEngine? Doesn't offer all of the functionalities of competitors Technical support has been frustrating to work with at times. Some tasks aren't intuitive/r ##### 4. Learning Curve Users face a **steep learning curve** with CharityEngine due to unfamiliar terminology and complex setup requirements. [ See 6 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2036605&qs=pros-and-cons#reviews) See Related User Reviews SE Sarah E. Small-Business (50 or fewer emp.) 4.0/5 "Many Easy-to-Use Tools in One Place" What do you dislike about CharityEngine? Because the system is so robust, there is a learning curve to understand the system. GB Gina B. Small-Business (50 or fewer emp.) 4.0/5 "Charity Engine: Powerful Donor Insights That Strengthen Relationships" What do you dislike about CharityEngine? It's not really a downside, but there is a rather large learning curve as Charity Engine uses terminology that users may not be familiar with and ther ##### 5. Limitations Users face **complexity in understanding features** and navigating technical integrations, making the experience challenging overall. [ See 6 mentions ](https://www.g2.com/products/charityengine-charityengine/reviews?filters%5Bsentiment_snippet%5D=2266088&qs=pros-and-cons#reviews) See Related User Reviews JR Jenna R. Small-Business (50 or fewer emp.) 4.5/5 "All-in-One Package That Simplifies Vendors and Integrations" What do you dislike about CharityEngine? We didn’t fully understand what was and wasn’t included in the package we signed up for, and we ended up having to make changes after the fact. In par ![Verified User](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User") A Verified User Small-Business (50 or fewer emp.) 4.0/5 "Very Helpful Conversion Support Team" What do you dislike about CharityEngine? Event management and the member portal could use additional features and better ease of use ![Amy E.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Amy E.") AE Amy E. Executive Assistant/Office administrator Mid-Market (51-1000 emp.) 9/16/2025 "Our experience was phenomenal. From start to finish, Charity Engine was there every step of the way." 5/5 What do you like best about CharityEngine? I like how helpful and knowledgeable all the staff are. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? I don't like to have to enter in a code upon login Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? CharityEngine is streamlining all of our fundraising efforts into one platform. Review collected by and hosted on G2.com. Show More Response from Meliha Zekovic of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-11687938/official_response/edit) Thank you for the wonderful review! We’re so glad to hear your experience with our team has been phenomenal and that CharityEngine is helping streamline your fundraising. We appreciate your note about the login code. It’s an important security measure, but we’ll keep exploring ways to make access even smoother. Current UserValidated ReviewerSource: Organic DA David A. Technical DIrector Small-Business (50 or fewer emp.) 11/17/2025 "Outstanding Support and Effortless Integration" 5/5 What do you like best about CharityEngine? I like their customer support team and the ease of use. The integration is also easy. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? I cannot think of a downside of charity engine. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? Customer relationships and ease of using emails, website donation pages, etc. Review collected by and hosted on G2.com. Show More Response from Meliha Zekovic of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-11967747/official_response/edit) Hi David, Thank you for the wonderful feedback. We are so glad to hear that the platform feels easy to use and that our support team has been helpful. It’s great to know that CharityEngine is making it easier to manage donor relationships and run your emails and donation pages. We’re grateful to support your work! Validated ReviewerSource: Organic ![Rikki H.](/assets/transparent-ad5be28fbcd25b7b08d2cebe1d957125437fb5407d75ee717965ad22c8808791.gif "Rikki H.") RH Rikki H. VP of Donor Relations Small-Business (50 or fewer emp.) 3/20/2025 "One Stop Shop for Nonprofits" 4.5/5 What do you like best about CharityEngine? We were utilizing a plethora of softwares/platforms to execute our fundraising. Charity Engine puts everything in one place, which helps with donor management and offers a fuller picture of our donor. The customer support team is very responsive and helpful. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? Still some kinks to be worked out but having conversations with the support and experience team makes us feel like we are part of the solution. The platform does take some getting used to (not always user friendly) but with the responsive IT support team and extensive resource library make learning the system more accessible. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? Consolidating software platforms. Credit card expiration solutions. Both are helping our team be more efficient! Review collected by and hosted on G2.com. Show More Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 12/10/2025 "Great Output Quality, But Lacks User-Friendliness" 3/5 What do you like best about CharityEngine? The end products are clear, nicely formatted, etc. Lot's of features. The onboarding was very good. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? Is is not user friendly...at all. Customer Support is slow. The integration wasn't too bad, but the ease of use leaves a lot to be desired. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? It's keeping our donor base organized. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 8/27/2025 "Solid platform, response support" 5/5 What do you like best about CharityEngine? Helped us combine three tools into one: CRM, mass email, and events. Management and support are extremely helpful. Transfer from previous systems and onboarding went smoothly. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? To maximize the tool, managers will need to master somewhat complex query and form design skills. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? Integration of disparate tools for nonprofit management. Review collected by and hosted on G2.com. Show More Response from Meliha Zekovic of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-11603504/official_response/edit) Thank you for the wonderful feedback! We’re thrilled that CharityEngine helped you bring CRM, email, and events together in one platform and that onboarding went smoothly. We appreciate your note on queries. While they’re great for advanced needs, many users find our built-in reports and simple filters make it easy to get insights without diving into queries. Our team is always here to help! Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") UN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 3/31/2025 "Charity Engine Review" 4/5 What do you like best about CharityEngine? This is a useful and innovative product for non-profits. Overall, I use it in an events and communications role and find those sections to help us do what we need - send newsletters, create events with tickets, rsvps, etc. The webinars and monthly product showcases are nice to attend and are pretty helpful. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? The help center can tend not to be so helpful - I either can't find what I need or it is outdated. The p2p is still developing and has some glitches even in the most basic form we found. The good thing is that it has the ability to hold credit cards, but has some issues with people registering for an event if they are a returning user or already in the database. We've worked with the CE team to help solve these problems and hopefully, they keep improving! Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? The p2p functions. We use this for two major events. Review collected by and hosted on G2.com. Show More Validated ReviewerSource: Organic ![Verified User in Accounting](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Accounting") UA Verified User in Accounting Small-Business (50 or fewer emp.) 10/3/2025 "Bookkeeper" 5/5 What do you like best about CharityEngine? The most helpful aspect of CharityEngine is having an all-in-one platform that manages donor relationships, fundraising, communications, and payments seamlessly eliminating the need for multiple systems and real-time reporting. The integration of payment processing directly within the platform has been especially valuable, as it simplifies reconciliation and reduces errors. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? The downside to using CharityEngine is not having the ability to customize payment methods. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? Combines CRM and payment processing in one solution with built-in payment tools make it easy to process one-time gifts, recurring donations with funds quickly deposited and easily tracked. Review collected by and hosted on G2.com. Show More Response from Meliha Zekovic of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-11763779/official_response/edit) Thank you for the wonderful review! We’re thrilled that CharityEngine’s all-in-one platform and built-in payment processing are simplifying your fundraising and reconciliation. We also wanted to note that we do support a variety of payment methods, including ACH, credit cards, Apple Pay, Google Pay, PayPal, Venmo, and DAF Pay. If you need any assistance customizing payment options, our team is happy to help at support@charityengine.net Current UserValidated ReviewerSource: Organic ![Verified User in Non-Profit Organization Management](/assets/icons/anonymous-avatar-purple-4ae1032bdb50ee5682003170c8184aee790d25958bd397abbd384ba52c596a7b.svg "Verified User in Non-Profit Organization Management") AN Verified User in Non-Profit Organization Management Small-Business (50 or fewer emp.) 10/2/2025 "CharityEngine is very comprehensive CRM" 5/5 What do you like best about CharityEngine? CharityEngine is very comprehensive CRM that incorporates regular donation, sustainers, event attendees, eblasts, sms, surveys, donor reports, analytics and so much more. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? once in a while, a feature or function in CE just stops working. But CE fixes it pretty rapidly. Not all data fields are exportable/importable sharing of P2P fundraising pages on social media should be more dynamic. When shared on social media, the image should be the same one that is on the person's P2P page Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? the canned compare campaign report is not working well and I believe that is being fixed The starting bid really should be the starting bid, not the current Top Bid. For example, when an auctioneer says "alrighty folks the starting bid on this item is $100, who wants to start by bidding $100. Event registration e-receipts need to reflect the proper tax-deductible amount if the registrant covers the processing fee. Review collected by and hosted on G2.com. Show More Response from Meliha Zekovic of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-11759174/official_response/edit) Thank you for taking the time to share such thoughtful feedback! We’re glad to hear that CharityEngine’s comprehensive platform is helping you manage so many aspects of fundraising in one place. We appreciate your notes on exports, P2P sharing, and event receipts. Our team is actively reviewing these areas to ensure smoother functionality. If you’d like to discuss any of these in more detail, please reach out to feedback@charityengine.net. Validated ReviewerSource: Organic DB Dana B. Mid-Market (51-1000 emp.) 4/20/2023 "CharityEngine 's payment processing is second to none!" 5/5 What do you like best about CharityEngine? What I like best about CharityEngine is their expertise in payment processing and sustainer management. Also, their open APIs and Reporting tools make it easy to integrate with some of the other vendor partners we work with in support of our DRTV sustainer program. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? Very little to say here. If I had to pick something, I would say that the more help center articles they can produce, the better - there are so many different things you can do with the product. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? I used CharityEngine at Wounded Warrior Project to drive our Direct Response Television Monthly Donor program. As the payment processing and sustainer management database of record, CharityEngine was very flexible and provided a lot of features and functionality that allowed us to integrate many different vendor partners. It made it much easier for the team to manage everything in the complicated environment we built. I now oversee Direct Response Television for EasterSeals and will use CharityEngine to build the program from the ground up. Review collected by and hosted on G2.com. Show More Response from dave.martin@charityengine.net Martin of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-7975529/official_response/edit) Hi, Dana, and thank you for taking the time to submit a review for CharityEngine. We’re flattered by your kind words! We love that you appreciate that our software makes payment processing and sustainer management a breeze. I also appreciate that, for larger organizations like yours, our open APIs and reporting makes it easy to integrate with other vendor partners that you work with. And don’t forget that when you have thoughts or ideas to share, we’re all ears! You can always reach us at success@charityengine.net. Current UserValidated ReviewerSource: Organic SG Sam G. Mid-Market (51-1000 emp.) 3/14/2023 "Powerful tool, however its use of non-industry standard language can be its downfall." 3.5/5 What do you like best about CharityEngine? While each of the apps have special features, they all function in similar ways, so once you get to know one app, it's easy to learn others. I also love how willing charity engine is to build out features that can make our lives easier. Staff at charity engine are attentive and always willing to help us find existing features that will serve our needs, or build out new features if those aren't what we need. Review collected by and hosted on G2.com. What do you dislike about CharityEngine? I want to see records like households and affiliates built out a bit more. While records roll into household data, it can be hard to pull that data into a single line on report. Something that also can be frustrating is their use of non-industry standard language. There is a bit of a learning curve when we bring in new folks who have fundraising experience and experience with a plethora of other CRMs that all use one language while CE uses another. Review collected by and hosted on G2.com. What problems is CharityEngine solving and how is that benefiting you? First and formost, charity engine traveled to our location to do an on-site training because we as a team were not on the same page in terms of what we could and couldn't do within Charity Engine. This alone was incredibly helpful because many of our frustrations within the system were born out of not knowing what all it could do. They're also building out the way affiliate organizational records talk to each other, which will allow us to see the total impact of an organization without having to look at each child org's record and adding manually. They are also working to see how we can link webforms to records so that the impact of the donation form can be seen in the attributed on the record. They have improved batch entry processes Review collected by and hosted on G2.com. Show More Response from dave.martin@charityengine.net Martin of CharityEngine [Editedit](https://www.g2.com/survey_responses/charityengine-review-7829606/official_response/edit) Sam, thanks for submitting this review. It’s great that we’ve been able to build out features that make your life easier. But we’d love to talk and figure out how we can improve our product in your eyes - specifically around non-industry standard language! Do you want to chat about the steps we can take? Just email our Customer Success Team at success@charityengine.net and we’ll make sure any of your concerns are addressed. 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