Very helpful and responsive customer support. They followed up on a problem that involved an integration with another platform where it was probably a problem with the other platform, but they still made the extra effort to get it solved when the other platform didn't respond. Review collected by and hosted on G2.com.

I'd love an easier way to set up with paypal, but I think the current requirements are because of paypal, not chargent. Review collected by and hosted on G2.com.

The solution works. It processes credit cards and checks without any issue. The team was extremely helpful in providing changes/customizations we needed to make the tool work for us. They were timely and professional. Review collected by and hosted on G2.com.

The system relys on values stored on the Opportunity to process the payment. This means that changing of the amount to charge or credit card requires an update to Salesforce before processing. I would much prefer the values be temporarily stored in the Visual Force page, iframe or such and process without updating any salesforce fields. Review collected by and hosted on G2.com.

- The ability to be independent of Payment Gateway is a huge benefit. So down the road it is easy to move to a Payment provider with lower fees without having to disrupt existing recurring payments and renewals. This is because Credit Card information is stored fully encrypted in SalesForce, and Chargent passes the information as needed to the Payment Gateway. With other products CC data is often left with the Payment provider leading to disruption should you decide to move.

- The product provides a flexible range of payment schedules to suit just about any payment scenario, and includes open ended and time limited payments.

- Because you keep control of credit card details, it is easy to report on expiring CC's and manage CC reminder communications, so you don't lose a customer through expiration.

Customer support & service is superb. Response is prompt and knowlegable. Documentation is clear. I found them as patient and helpful with advanced configuration questions as with basic end user questions. Since payments are mission critical, responsive support is very important. Review collected by and hosted on G2.com.

Would like Chargent to offer a simple OOB web-form integration package. Web integration can be done currently with VF and the native SF API. For small organizations without Development resources, something pre-packaged would be helpful. Review collected by and hosted on G2.com.

The ability to not be confined to a single gateway. The presence of the software across many software platforms, and the service the team behind Chargent brings any time you need their assistance. Review collected by and hosted on G2.com.

Chargent is pretty thorough in the unique niche it plays in. Can't say there's anything more we'd expect of it that it doesn't already provide. Review collected by and hosted on G2.com.

Efficiency. We have better reporting options that allow us to engage with our customers faster and with greater confidence. Review collected by and hosted on G2.com.

Probably not the best question for us as we have found a pretty solid solution with Chargent. However, as we continue to navigate different options with them I'm sure we can find some constructive feedback. Review collected by and hosted on G2.com.

It just works. And the way it is designed makes it highly adaptable to meet all our business needs. Review collected by and hosted on G2.com.

Refunding transactions causes irregularities in our records. Some terminology not clear. Review collected by and hosted on G2.com.

Chargent's integration with salesforce is great! We wouldn't be able to operate our partner and community portals without it. It integrates with all of the different gateways that we, and our partners use. the error logging is so so descriptive and complex, it definitely helps our development team troubleshoot ny errors that may come up from time to time with users making and receiving payments. Review collected by and hosted on G2.com.

Additional transparency into our accounts would be great. we also had some problems when we first started using it, and it would be good to have a etter setup guide. Review collected by and hosted on G2.com.

Chargent supports a wide variety of payment processors, so that works well for us. We can shop around and get the best rate without worrying about what our SF integration will work with. It also integrates well with Form Assembly. Review collected by and hosted on G2.com.

Support is a bit lacking - Chargent only has one support staff, so if he's busy our out of hte office, you may be SOL. They also need to be better at updating customers on changes, etc. Review collected by and hosted on G2.com.

Pay Request and automating it's functions Review collected by and hosted on G2.com.

The knowledgebase could be better. I wish it was a bit easier to setup pay request and customize it to my liking. Review collected by and hosted on G2.com.

Easy setup for both internal charging and customer facing Review collected by and hosted on G2.com.

we have only had positive experiences with chargent. have implemented it for ourselves and a number of customers. Review collected by and hosted on G2.com.