What do you dislike about Chargeflow?
Chargeflow submitted dispute evidence on my behalf at 2:11 AM, 47 minutes after I received the dispute notification, giving me no opportunity to review or submit my own evidence. The evidence submitted was generic AI slop containing completely falsified information about my business — including a fictional shipping address in Springfield IL, a $10 shipping fee I never charged, and references to a shipping policy that doesn't exist. I run a consultation service and do not sell or ship products. As a direct result, I lost a dispute I would have won. The issuing bank's decision letter stated exactly what evidence was needed, which I had available but couldn't submit because Chargeflow had already closed the submission window.
Update 7/29/26: Chargeflow responded to my review claiming this issue was “resolved,” so I want to be clear about what “resolution” looked like in my experience.
Chargeflow contacted me on 3/31/26, admitted fault, and offered to compensate me for my losses. They then withheld the compensation I was rightfully owed unless I would give them a five-star review on TrustPilot. This violates both FTC rules and TrustPilot’s ToS. After a week of arguing and delayed responses on their end, they finally agreed to send the compensation I was owed in exchange for a three-star review.
Four hours after I received the compensation, they fraudulently charged my account a $52 “cancellation fee” that was never disclosed. They claimed it was because I canceled my account while they were still working on open disputes, which was completely false. This charge happened after they had supposedly removed all of my info from their platform at my request. When I demanded a refund, I was told the charge occurred “automatically” and couldn’t be stopped—so why couldn’t it be disclosed in the first place?
After receiving the refund, I told Chargeflow I would update my TrustPilot review to honestly reflect the full experience, including that the issue was eventually resolved (though only after significant effort on my part). However, I would not change the one-star rating, because no part of this experience deserved more. Even then, they continued to contact me for several more days asking for a better review.
On 7/15/26, three months after this issue was supposedly resolved, Chargeflow had my honest, factual review removed from TrustPilot by claiming it was fake. I spent a week sending TrustPilot documentation of all of my interactions with this company, which supports everything I’ve described both here and in my TrustPilot review. My one-star review was ultimately restored.
While I did eventually receive compensation for the damage and a refund for the fraudulent charge, it only happened after significant time and effort on my part. Chargeflow also continues to try to remove or discredit my honest reviews. In my opinion, this company’s practices are dishonest and unethical, and I advise other business owners to avoid them. Review collected by and hosted on G2.com.
