I can switch to a user view to ensure the expected experience and group management features to allow access to specific content and resources based on partner region. Review collected by and hosted on G2.com.

I haven't experienced anything that I dislike in Allbound PRM. Review collected by and hosted on G2.com.

I love that it's so easy to you. I love that they're founder is awesome and has another biz which that gives us the ability to build custom function in to the portal. Customer support is 100% the BEST. Our rep is amazing! Review collected by and hosted on G2.com.

I wish it was prettier it kind looks like the backend of a website. I wish it looked more clean and crisp like a true webite. I think one big win would be allowing us to place SCORM files in the portal so our courses launch directly from the portal so we don't have to use a different portal ontop of this portal. Review collected by and hosted on G2.com.

Within same time zone so support tickets are managed in a timely manner, although cannot answer for Americas or Asia team.

Support ticket team is very responsive.

They understand the complexities of the Vendor. Review collected by and hosted on G2.com.

Awaiting for weekly catch ups to discuss gaps whereas prefer email updates within X time frame - usually because the follow up steps require other colleagues and rather get the fix implemented.

Some updates require more than 8 weeks which I think is undesirable as a client. This has now worsened and is around 16 weeks to get updates live.

Although understand complexities, it takes a long time to consider a potential resolution however this does not include making it live in production environment. Review collected by and hosted on G2.com.

Always available and helpful when needed. Easy to communicate with customer support and we appreciate our weekly meetings. And the portal seems very user friendly. Also the integration with Salesforce is very helpful, and is working most of the time. Review collected by and hosted on G2.com.

Sometimes when we request changes in the portal or when uploading POS data, it take some time. Review collected by and hosted on G2.com.

Deb is very knowledgeable about the platform and can help figure out how to accomplish needs with platform. Review collected by and hosted on G2.com.

Platform is clunky and not intuitive and feels like old technology.

Responses back on needs are slow and capabilities that should be part of the solution are not and not getting commitment to fix.

Some of the basics, like training materials were difficult to get and continue to be a struggle

No communication on support, bugs, enhancement status and fixes, spreadsheet that was created provides little to no context on what the issue is. Review collected by and hosted on G2.com.

Our CSM is fantastic. He is always very responsive and helps with any questions we have. Overall the experience has been good. Review collected by and hosted on G2.com.

I find the menus very confusing/clunky, especially in the "super user" view. There are way too many options and the options aren't as clear as they could be for what they do. The reporting functionality is also hard to work with and doesn't have functionality I would like to see--eg ability to pull a report that includes all of the fields on the request form.

In the Partner user view, it would be good to be able to see the view/edit/submit claims button without having to scroll to the right. Review collected by and hosted on G2.com.

The entire platform is very intuitive and user-friendly. The team are all so helpful and go above and beyond for their customers. Review collected by and hosted on G2.com.

I wouldn't change anything. The platform is very robust. Review collected by and hosted on G2.com.

It WORKS. I never have issues with the tool - it does exactly what it's supposed to. I've been primary contact for my company's use of Channelscaler for 2 yeas and we've only submitted a few tickets and they were user-error, not issues with the tool. Review collected by and hosted on G2.com.

The fact that it's built on WordPress is a drawback for me. No matter who you are, if you've ever used WordPress, you've likely had a frustrating experience with it. Review collected by and hosted on G2.com.

I like the support that we are given from the channel scaler team. The functionality is very complex and have many ways to achieve what we need. Partners find the portal easy to use and doesn't require much of a heavy lift internally. Review collected by and hosted on G2.com.

Channelscaler can be quite glitchy and you have to return to the same page many times to get where you want. I wish things automatically saved when changes are made, specifically to the schedules and routing. Wish it were easier to use from the back end. Review collected by and hosted on G2.com.

The Channelscaler team is always willing to help and is happy to provide hands-on support. I am hopeful that our team upgrading to the latest version of the platform will improve our overall experience. Review collected by and hosted on G2.com.

I wish the platform was more intuitive and that reports were more detailed/customizable. While I love that the team is always willing to help me, I would prefer to self-serve. It often feels like unless I know the exact right path to take an action in the platform, I won't be able to take the right action. Review collected by and hosted on G2.com.