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HK

Harish K.

Small-Business (50 or fewer emp.)

3/30/2023

"Visibility For the Partner"

4.5/5

What do you like best about Channelscaler?

Training videos, Playbooks, Content, and Resources, Customer order & support case visibility Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

Integrations with CRM (like Salesforce) could have been better. Review collected by and hosted on G2.com.

Response from Rachel Ward of Channelscaler

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Thank you for taking the time to provide us feedback, Harish! We are happy to hear you are having success leveraging your Allbound portal to train and enable sales teams.

KJ

Kinga J.

Small-Business (50 or fewer emp.)

2/20/2026

"Streamlines Resource Management, Needs Flexible Reporting"

3.5/5

What do you like best about Channelscaler?

Once implemented, Channelscaler makes my tasks easier by storing all data in one place, which allows us to see resources allocated and to be spent. The contact person for Channelscaler is always available and supportive, fostering open conversation and responsiveness. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

I would like to have a more flexible interface (admin) and more flexible reporting section. The way we need data to be presented for multiple purposes requires more flexible reporting. The initial setup was difficult, mostly due to the complexity of proper access and authentication. Review collected by and hosted on G2.com.

Response from Rob Testa of Channelscaler

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Thank you for sharing your feedback on Channelscaler! We're thrilled to hear that the platform has made your tasks easier by centralizing data and providing excellent support. We understand the importance of flexible reporting and a user-friendly interface. We'll definitely take your suggestions into consideration for future updates to enhance your experience. If you have any specific requirements or suggestions for the reporting section, please feel free to share them with us. We appreciate your insights on the initial setup process and will work on improving the access and authentication complexities. If you need any assistance or have further feedback, please don't hesitate to reach out. Thank you for being a valued user of Channelscaler!

KM

Kirk M.

Senior Director, Global Channel Sales

Mid-Market (51-1000 emp.)

5/24/2023

"Great PRM and a Easy Company to Work With"

5/5

What do you like best about Channelscaler?

I like the continued focus on improving visibility and ease of use—it’s making it easier to manage and scale channel performance. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

Overall it’s been solid. The team has been helpful implementing features we request. Review collected by and hosted on G2.com.

AC

Verified User in Computer Software

Small-Business (50 or fewer emp.)

10/31/2025

"Solid Foundation for Partner Management, But Lacks Modern Collaboration Features"

2.5/5

What do you like best about Channelscaler?

The platform has a clean user interface and a short learning curve, making it easy for both admins and users to get started quickly. Core functions such as user management, permissions, and reporting are stable and reliable. Customer support is responsive, and implementation was relatively simple. Channelscaler provides a solid base for partner management and content distribution without requiring constant admin attention. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

Despite its stability, the platform feels outdated compared to modern partner ecosystem tools. It lacks key collaboration features like partner-specific workspaces, shared campaign tracking, or co-GTM planning modules. There is no way to manage partner-spesific joint marketing or sales activities directly within the system. Customization options are limited, and integrations are not flexible enough for dynamic partner workflows. Overall, Channelscaler covers the basics but does not yet enable the level of partner engagement or automation that growing ecosystems need. Review collected by and hosted on G2.com.

What problems is Channelscaler solving and how is that benefiting you?

Channelscaler helps us centralize partner management and content distribution in one platform. It provides a structured way to onboard partners, share enablement materials, and track engagement metrics. Having everything in a single portal reduces manual communication and ensures partners have consistent access to updated assets and resources.

From an administrative perspective, it also simplifies permission control and reporting, allowing our team to monitor activity and adoption more efficiently. This structure supports basic visibility and governance over our partner ecosystem, which is especially useful as we scale operations across multiple regions. Review collected by and hosted on G2.com.

AL

Verified User in Leisure, Travel & Tourism

Mid-Market (51-1000 emp.)

7/28/2026

"Great CSM, but the Product Lags Behind in UX/UI and Features"

1/5

What do you like best about Channelscaler?

The CSM and the people I interacted with. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

The product is very far behind alternatives in the market, both in UX/UI but also features. Review collected by and hosted on G2.com.

PS

Philip S.

Account Executive

Small-Business (50 or fewer emp.)

5/26/2025

"The tool has been improving for sure."

4/5

What do you like best about Channelscaler?

I feel like the price is very fair now. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

The UX/UI has improved greatly in recent months. Review collected by and hosted on G2.com.

UI

Verified User in Information Technology and Services

Small-Business (50 or fewer emp.)

7/24/2026

"Seamless Multichannel Scaling, Great Integrations—AI Still Maturing"

3.5/5

What do you like best about Channelscaler?

Great at scaling multiple channels. UI UX seamless, integrations great good pricing nice support and ai is half decent Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

it jis just starting in the key areas of ai Review collected by and hosted on G2.com.

KR

Ken R.

EMEA Channel Leader

Enterprise (> 1000 emp.)

9/15/2025

"Channelscaler allowed us to accelerate our Channel adoption strategy"

4.5/5

What do you like best about Channelscaler?

The most helpful aspect of Channelscaler was the attentiveness and responsiveness of the support team. We were always treated as a priority and the team was always available when needed. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

The biggest challenge associated with adopting Channelscaler were the internal requirements needed to integrate and optimize the software. Not really a SW problem as much as an internal "build vs. buy" culture. Review collected by and hosted on G2.com.

What problems is Channelscaler solving and how is that benefiting you?

Channelscaler has allowed us to streamline our Deal Registration processes. The ease with which we were able to leverage the document storage capabilities really enhanced our Partner Portal and increased our deliverables to our Partner community. We have benefitted from the ability to include all levels of interactions for our Partners in each Deal as we can include the Distributor, Reseller, and End User and we can report on this information for compensation purposes. Review collected by and hosted on G2.com.

Response from Rob Testa of Channelscaler

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Thank you for sharing your experience with Channelscaler! We're thrilled to hear that our support team's attentiveness and responsiveness stood out to you. We understand the challenges of integrating new software and appreciate your feedback on this aspect.

It's great to hear that Channelscaler has helped streamline your Deal Registration processes and enhance your Partner Portal. We're committed to providing solutions that make it easier for you to collaborate with your partners and drive success.

If you have any further feedback or need assistance with optimizing Channelscaler for your specific needs, please don't hesitate to reach out. We're here to support you every step of the way!

JP

Jim P.

Sr. Marketing Manager

Enterprise (> 1000 emp.)

11/18/2025

"Effortless Multi-Account Management with Streamlined Workflows"

5/5

What do you like best about Channelscaler?

The workflow streamlines the process of managing multiple accounts, making it much easier to handle them all. Our representatives are also excellent and quick to respond with any thing we may need. Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

Updating the Resource Library requires too many steps, which makes the process unnecessarily complicated. Review collected by and hosted on G2.com.

Response from Rob Testa of Channelscaler

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Thank you for sharing your feedback! We're thrilled to hear that Channelscaler has made managing multiple accounts easier for you. We appreciate your kind words about our representatives as well.

We understand your concern about the Resource Library updating process and will certainly look into ways to streamline it for a more efficient experience. Your input is valuable in helping us improve our service.

It's great to hear that Channelscaler is helping you coordinate with partners and stay connected beyond customer accounts. If you have any further suggestions or need assistance, please don't hesitate to reach out. We're here to help!

AC

Verified User in Computer Hardware

Mid-Market (51-1000 emp.)

4/10/2024

"Great partnership with a very responsive and professional team at Channel Scaler"

4.5/5

What do you like best about Channelscaler?

Very knowledgeable, flexible, and responsive team to the business needs of our company Review collected by and hosted on G2.com.

What do you dislike about Channelscaler?

Some delays in follow up requests, some delays in timeline rollouts Review collected by and hosted on G2.com.