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Top 10 Channel Talk Alternatives & Competitors

By Channel Corporation
(13)4.8 out of 5

Research alternative solutions to Channel Talk on G2, with real user reviews on competing tools. Live Chat Software is a widely used technology, and many people are seeking user friendly, easy to use software solutions with co-browsing, in-app messaging, and lead development. Other important factors to consider when researching alternatives to Channel Talk include chat and features. The best overall Channel Talk alternative is Intercom. Other similar apps like Channel Talk are Zendesk Support Suite, Freshdesk, Gorgias, and Front. Channel Talk alternatives can be found in Live Chat Software but may also be in Help Desk Software or Business Instant Messaging Software.

Best Paid & Free Alternatives to Channel Talk

  • Intercom
  • Zendesk Support Suite
  • Freshdesk
Show More

Top 10 Alternatives to Channel Talk Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Channel Talk stacks up to the competition, check reviews from current & previous users in industries like Computer Software, Consumer Goods, and Information Technology and Services, and find the best product for your business.
    #1

  1. Intercom

    By Intercom, Inc.
    (3,335)4.5 out of 5

    2. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Channel Talk:
    See all Intercom reviews
    #2

  2. Zendesk Support Suite

    By Zendesk
    (6,150)4.3 out of 5

    3. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Channel Talk:
    See all Zendesk Support Suite reviews
    #3

  3. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    4. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Channel Talk:
    See all Freshdesk reviews
    #4

  4. Gorgias

    By Gorgias
    (520)4.6 out of 5

    5. Gorgias is the conversational AI platform designed for ecommerce brands, driving sales and resolving support inquiries throughout the entire customer journey. With industry-leading automation and AI capabilities, Gorgias revolutionizes how ecommerce brands interact with their customers. Providing customers with hyper-personalized assistance and instant support at the right time and on the right channel—all from one centralized platform. Founded in 2015, Gorgias started as a two-person team and has since grown to more than 450 employees across nine offices in San Francisco, New York, Charlotte, Toronto, Paris, Belgrade, Buenos Aires, Lisbon, and Sydney. As a certified B Corporation, Gorgias is a leader in sustainable and equitable workplace practices. Today, Gorgias is proud to serve more than 15,000 ecommerce brands, including Steve Madden, Glossier, BrüMate, and TUSHY.

    Categories in common with Channel Talk:

    Reviewers say compared to Channel Talk, Gorgias is:

    Easier to set up
    See all Gorgias reviews
    #5

  5. Front

    By Front App
    (2,249)4.7 out of 5

    6. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Channel Talk:

    Reviewers say compared to Channel Talk, Front is:

    Easier to set up
    See all Front reviews
    #6

  6. Tidio

    By Tidio
    (1,617)4.7 out of 5

    7. Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    Categories in common with Channel Talk:

    Reviewers say compared to Channel Talk, Tidio is:

    Easier to set up
    Better at meeting requirements
    Easier to admin
    See all Tidio reviews
    #7

  7. Slack

    By Salesforce
    (33,974)4.5 out of 5

    8. Slack brings all your communication together in one place. It’s real-time messaging, archiving and search for modern teams.

    Categories in common with Channel Talk:
    Get a quote

    Reviewers say compared to Channel Talk, Slack is:

    Easier to set up
    See all Slack reviews
    #8

  8. Zoho Desk

    By Zoho
    (6,209)4.4 out of 5

    9. Zoho Desk pulls in all your customer interactions from across multiple channels into a single, clean interface. You can then seamlessly continue these conversations and help customers easily.

    Categories in common with Channel Talk:
    See all Zoho Desk reviews
    #9

  9. Salesforce Service Cloud

    By Salesforce
    (5,607)4.4 out of 5

    10. Deliver excellent customer service with a 360-degree view of your customers, an enterprise grade knowledge base, agent productivity tools, service contracts & entitlements, and analytics for complete visibility all on the Salesforce Platform.

    Categories in common with Channel Talk:
    See all Salesforce Service Cloud reviews
    #10

  10. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    11. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Channel Talk:

    Reviewers say compared to Channel Talk, LiveAgent is:

    Easier to set up
    See all LiveAgent reviews

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