Certain Event Management Pros and Cons

Certain has allowed us to take our registration form and customize it depending on what class we are offering. I find it easy to use for both our students and staff. I was very resistant on moving to a database that lived in the cloud, but have had no issues with breech of information. We have used Certain for several years and their customer service/support is responsive. Review collected by and hosted on G2.com.

What I don't like about the database is we were not able to merge our existing database of students with the new. Since Certain deletes user information after a certain about of time, we no longer have access to that's students’ information.

We have had a couple of issues with the look of forms that support has not been able to resolve for us, but we can still generate them. Review collected by and hosted on G2.com.

Easy interface, great customer support, training modules, and intergration between Certain and Salesforce is super helpful! Love the dashboard view where I can see how many customers are signed up for a list of multiple trainings in one view. Reports are easy to customize with whatever you want them to show. Review collected by and hosted on G2.com.

Areas where you to need to go to make do something or make changes doesn't always make sense- or takes too many clicks to find or make an edit. I also wish their was a phone number hotline for support- email responses are always slower than talking to a human. Review collected by and hosted on G2.com.

Certain software is very robust and functional. We have learned many different ways to make it sing and present our clients with websites and registration sites to meet their (sometimes very challenging) needs. I appreciate the ease with which we can access the HTML and CSS code to create displays and registration forms that are (now) responsive. Badging module has improved and the new Touchpoint (mobile app) is extremely promising. Review collected by and hosted on G2.com.

Not good at group registrations. Use of discount codes has improved. Review collected by and hosted on G2.com.

The app was very intuitive and very admin friendly. I was able to make changes very quickly during the event. The implementation process was simple. I had an onboarding call and was good from there. The account management team has been very supportive. Certain has an off-hours support chat helpline which made it very convenient if I had a question. The app can be used for different types of events, however what I appreciate the most about the app is that it can be a straight meeting app which is what i was looking for. I've found other apps to be built for large trade shows or conferences and retro fitted to be used as a meeting app. There is a lot of functionality that is lost when an app is rtrofitted to be something that it's not. Certain made sure that is not the case for their app. Review collected by and hosted on G2.com.

There's nothing to truly dislike about Certain that is constructive. Review collected by and hosted on G2.com.

It's an easy to learn platform and it provides the specifics regarding guest emails, edits, changes, etc. It allows customization.

It is also helpful to know that someone will be assigned to development and will be available to assist. Review collected by and hosted on G2.com.

This is my third year with Certain and I haven't yet disliked anything specific. Review collected by and hosted on G2.com.

We''ve used Certain for years and one of the great things is the low turnover with account management and tech support. We have been able to adapt the application for all our events of all sizes and types. I like best that I can figure most things out myself, but they've been quick to reply and assist as needed. I love the integration with the mobile app platform Touchpoint. That was a game changer for us too. Review collected by and hosted on G2.com.

I do wish they were more innovative or moved faster to implement new things in the technology. The roadmap is probably quite long. Review collected by and hosted on G2.com.

Certain's customizable event templates, integration options, and attendee management make it easy to support events. The customer support team is top notch. Review collected by and hosted on G2.com.

Integration with government platforms can be cumbersome. Review collected by and hosted on G2.com.

Setting sessions is easy and the set up process is intuitive. Review collected by and hosted on G2.com.

It's a good tool to check people into sessions at events, however, I find that it sometimes glitches and does not allow people to check in. Even so, overall the app is solid. Review collected by and hosted on G2.com.

Our account team is always there when we call or email. They listen and follow back up in timely manner. Friendly and great to work with. Review collected by and hosted on G2.com.

Lead time on new delevopments and enhancements. Sometimes playing catch up to current market trends. Review collected by and hosted on G2.com.

Certain is incredibly flexible. Their logic applies to nearly every section making customized registration flows very easy. I also love that we can inject code to specific pages and sections. Reports are also great and allow to pretty much pull data in any form needed Review collected by and hosted on G2.com.

I wish we could have some built in testing for email so we can control quality on different clients. Review collected by and hosted on G2.com.