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Top 10 Cerb Alternatives & Competitors

By Webgroup Media LLC
(2)3.8 out of 5

Research alternative solutions to Cerb on G2, with real user reviews on competing tools. Other important factors to consider when researching alternatives to Cerb include reliability and ease of use. The best overall Cerb alternative is Freshdesk. Other similar apps like Cerb are Front, Zendesk Support Suite, Intercom, and HubSpot Service Hub. Cerb alternatives can be found in Shared Inbox Software but may also be in Help Desk Software or Live Chat Software.

Best Paid & Free Alternatives to Cerb

  • Freshdesk
  • Front
  • Zendesk Support Suite
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Top 10 Alternatives to Cerb Recently Reviewed By G2 Community

Browse options below. Based on reviewer data, you can see how Cerb stacks up to the competition, check reviews from current & previous users in industries like Consumer Goods and Hospitality, and find the best product for your business.
    #1

  1. Freshdesk

    By Freshworks
    (3,501)4.4 out of 5

    2. Freshdesk is a cloud-based helpdesk software that streamlines customer conversations across multiple channels including email & phone. It enables faster collaboration with your support team for quick responses to your customer. With 150+ integrations, we make it simple for businesses to provide superior customer support. We are trusted by 100,000+ companies across different industries.

    Categories in common with Cerb:
    See all Freshdesk reviews
    #2

  2. Front

    By Front App
    (2,245)4.7 out of 5

    3. Front takes out the pain of shared inboxes (contact@, team@, jobs@...) by introducing collaboration in email.

    Categories in common with Cerb:
    See all Front reviews
    #3

  3. Zendesk Support Suite

    By Zendesk
    (6,149)4.3 out of 5

    4. Provide customer support by email, social media, voice, and mobile phone with complete data reporting, TRUSTe certification, and 90+ integrations.

    Categories in common with Cerb:
    See all Zendesk Support Suite reviews
    #4

  4. Intercom

    By Intercom, Inc.
    (3,324)4.5 out of 5

    5. Intercom is the leader in AI-first Customer Service, dramatically improving experiences for customers, support agents, and managers. For customers, Intercom enables the best customer experience by instantly resolving 50% of support volume, in any language, any time and any channel, providing actionable insights for optimizing support content, and offering a seamlessly integrated help center accessible through any channel. Support agents benefit from a massive increase in productivity, with Fin AI Copilot enhancing efficiency by 31%, a shared inbox for seamless collaboration and tickets that continue the conversation. Managers can use Intercom to elevate customer satisfaction, monitor and optimize support operations with AI insights (coming soon), and automate repetitive tasks with Workflows. Intercom is fully omnichannel and also integrates with all the tools support teams use most - making Intercom the only complete AI-first customer platform in the industry.

    Categories in common with Cerb:
    See all Intercom reviews
    #5

  5. HubSpot Service Hub

    By HubSpot
    (2,493)4.4 out of 5

    6. Customer service software that makes it easy to manage and connect with customers, and truly help them succeed. You’ll make customers happier, keep them longer, and grow your business faster. Service teams can show the value of their work and prove an actual return on investment because Service Hub is part of the HubSpot CRM platform.

    Categories in common with Cerb:
    See all HubSpot Service Hub reviews
    #6

  6. Brevo Marketing Platform

    By Brevo
    (2,216)4.5 out of 5

    7. Easily manage your marketing campaigns, transactional emails, and SMS messages all in one simple and powerful platform.

    Categories in common with Cerb:
    See all Brevo Marketing Platform reviews
    #7

  7. Podium

    By Podium
    (1,845)4.6 out of 5

    8. Podium empowers local businesses to do more business in less time with the simplicity of text messaging. Our platform allows you to get more reviews, gather more leads, get paid via text, send text marketing campaigns, centralize communications, and more.

    Categories in common with Cerb:
    Get a quote
    See all Podium reviews
    #8

  8. Tidio

    By Tidio
    (1,615)4.7 out of 5

    9. Tidio is a customer communication product. It provides multi-channel support so users can communicate with customers on the go. Live chat, messenger, or email are all supported.

    Categories in common with Cerb:
    See all Tidio reviews
    #9

  9. LiveAgent

    By QualityUnit
    (1,509)4.5 out of 5

    10. LiveAgent helps businesses provide better customer service across all communication channels including email, chat and phone. Deliver customer Wow and grow your business with LiveAgent, a customer service software trusted by 30.000+ companies worldwide.

    Categories in common with Cerb:
    See all LiveAgent reviews
    #10

  10. Hiver

    By GrexIt, Inc.
    (1,165)4.6 out of 5

    11. Hiver transforms your inbox (Gmail or Outlook) into a simple, powerful collaboration and customer support tool.

    Categories in common with Cerb:
    See all Hiver reviews

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