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CenturyLink for Business
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3.3 out of 5 stars
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CenturyLink for Business Reviews & Provider Details

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CenturyLink for Business Overview

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What is CenturyLink for Business?

CenturyLink Business Network Services deliver fast and reliable internet access over our global, high-performance and diverse network. We provide connectivity in 60+ countries with over 72 Tbps of global throughput. Our network features over 48 Tbps of global peering capacity, and spans 450,000+ route miles globally with extensive off-net access solutions across North America, Europe, Latin America and Asia Pacific. CenturyLink Business Network Services deliver fast and reliable internet access over our global, high-performance and diverse network. Our network spans 450,000+ route miles providing service in 60+ countries globally with extensive off-net access solutions across North America, Europe, Latin America and Asia Pacific. • A comprehensive suite of high-quality, high-speed Internet options: –Ethernet connections from 10/100 Mbps ports to 10Gbps ports and *100GE –Packet over SONET/SDH (POS): OC3/STM1, OC12/ STM4, OC48/STM16, OC192/STM64 –Serial: DS1, DS3 • Flexible billing solutions — flat rate, usage-based and aggregate billing options • Cross connects where IP enabled facilities are only a cross connect away from our IP backbone • Efficient online service management that includes a customer portal with access to billing, interactive network utilization reports, managing trouble tickets and real-time SLA reports • Internet Security: Our standard network security includes temporary IP filtering through null routes and limited ACL filtering upon request • Support for IP addressing, IPv4 and IPv4/IPv6 dual-stack, DNS, BGP or static routing • 24/7 dedicated operational support from experienced IP and Security professionals • Building Extension available to extend service from the Network Demarcation Point to the desired location within your building

CenturyLink for Business Details
Discussions
CenturyLink for Business Community
Languages Supported
English, Spanish
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Provider Description

Helping enterprises navigate their digital transformation by providing collaboration and guidance to build the right networking ecosystem for business.

Seller Details
Seller
Lumen Technologies
Year Founded
1930
HQ Location
Monroe, LA
Twitter
@lumentechco
8,042 Twitter followers
LinkedIn® Page
www.linkedin.com
49,772 employees on LinkedIn®
Ownership
NYSE:LUMN
Phone
-1951
Scott M.
SM
Overview Provided by:
Scott Manley
Senior Manager of Marketing at Lumen

Recent CenturyLink for Business Reviews

Verified User
P
Verified UserSmall-Business (50 or fewer emp.)
4.0 out of 5
"Would honestly not recommend century link"
Setting up for my home and satellite offices end it honestly did not go well we wound up switching to Comcast instead.
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Verified User
G
Verified UserEnterprise (> 1000 emp.)
3.0 out of 5
"Good"
Cheaper price &more speed
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Verified User
O
Verified UserSmall-Business (50 or fewer emp.)
2.0 out of 5
"Customer Service Could Use Some Improvement"
They were supposed to help me with a really slow internet speed. I was being turned down for remote work-from-home positions because the internet s...
Read more

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8 CenturyLink for Business Reviews

3.3 out of 5
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8 CenturyLink for Business Reviews
3.3 out of 5
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8 CenturyLink for Business Reviews
3.3 out of 5
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Verified User in Retail
PR
Small-Business(50 or fewer emp.)
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Review source: G2 invite
Incentivized Review
(Original )Information
Describe the project or task CenturyLink for Business helped with:

Setting up for my home and satellite offices end it honestly did not go well we wound up switching to Comcast instead. Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

Well it’s a bit of a slow isp so not much I can say. Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

There’s plenty. Honestly it does not integrate well and we don’t use it alL that often Review collected by and hosted on G2.com.

Recommendations to others considering CenturyLink for Business:

Try xfinity instead. Review collected by and hosted on G2.com.

What problems is CenturyLink for Business solving and how is that benefiting you?

We canceled the service so it’s not helping us solve any problems and they were honestly no benefits I could see besides price. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
OC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task CenturyLink for Business helped with:

They were supposed to help me with a really slow internet speed. I was being turned down for remote work-from-home positions because the internet speed was not high in the least bit. Customer service could have been much better. Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

When the technician did finally get here, he did an excellent job at fixing my internet speed. It seems some of the wires in the phone jack were not hooked up at all. He was prompt and friendly. Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

The online customer support chat. They tell you they set up an appointment for you, you wait around all day for no one to show up. Then when called they claim an appointment was never set up, and then the other chat support you receive is an agent telling you what you want to hear to get you off the chat and sometimes cutting you off completely. Review collected by and hosted on G2.com.

Recommendations to others considering CenturyLink for Business:

Try another provider Review collected by and hosted on G2.com.

What problems is CenturyLink for Business solving and how is that benefiting you?

The claim to have set you up an appointment and then don't. The chat support agents don't let you finish; they cut you off. I guess it's easy to do because it is chat support. The service could have been better. Review collected by and hosted on G2.com.

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Verified User in Banking
GB
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Seller invite
Describe the project or task CenturyLink for Business helped with:

Cheaper price &more speed Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

Availability in every place i want , good service Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

It still costly installing and charges . Review collected by and hosted on G2.com.

What problems is CenturyLink for Business solving and how is that benefiting you?

Expanding my horizon Review collected by and hosted on G2.com.

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Verified User in Restaurants
UR
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Organic
Describe the project or task CenturyLink for Business helped with:

It caused me to lose money bc I was unable to conduct business with no internet Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

Nothing, worst customer service ever and the internet was always going out. Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

Their customer service. Not helpful, never do what they say they will. I had the worst experience from start to end of my contract.

It started with them setting up my autopay over the phone when setting up my account, then turns out it wasn’t set up and I was charged all these fees and then had to be on the phone forever trying to fix it.

And then the internet never worked!! How can I run a business with no internet? Again, very little help and it was difficult to get a hold of anyone to fix this. They often didn’t show up on the days they said they would, which left us waiting at our business for no reason when we could be home with family.

And then when my contract was finally up, I called to disconnect. And now months later they keep billing me and telling me I never disconnected. So again, even when I thought I was rid of Century Link, they keep billing me!!!

Do not work them, especially if you are a small business where money is already tight due to COVID Review collected by and hosted on G2.com.

Recommendations to others considering CenturyLink for Business:

Don’t do it Review collected by and hosted on G2.com.

What problems is CenturyLink for Business solving and how is that benefiting you?

Nothing, confusing and misleading Review collected by and hosted on G2.com.

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Phillip B.
PB
Network Architect Systems Administrator
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task CenturyLink for Business helped with:

We have used Century Link as an ISP for some of our offices. Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

Service stability is much better than the stability of other ISPs we also use, such as Comcast. Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

Day to day performance is not as good as other ISPs we use. Review collected by and hosted on G2.com.

Recommendations to others considering CenturyLink for Business:

Century Link has been very reliable for uptime, though the quality of that service fluctuates. Review collected by and hosted on G2.com.

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Verified User in Consumer Goods
TC
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Seller invite
Describe the project or task CenturyLink for Business helped with:

We chose the Fiber+ and gives us everything we need for our growing business. We also chose the voice services add-on. Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

The speed! It is super fast and secure, allowing us to work efficiently. Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

Of course, the cost is always what most dislike. It is not the cheapest, but you get what you pay for with this plan. Review collected by and hosted on G2.com.

Recommendations to others considering CenturyLink for Business:

The plan you choose is backed by a service level agreement. Review collected by and hosted on G2.com.

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Verified User in Media Production
OM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
Describe the project or task CenturyLink for Business helped with:

CenturyLink for business is the perfect setup. They offer fast and reliable communication. Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

I like the different packages offered and the great coverage for where I live Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

I don't dislike anything at the moment. I will update if that changes Review collected by and hosted on G2.com.

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Verified User in Marketing and Advertising
GM
Small-Business(50 or fewer emp.)
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Validated Reviewer
Review source: Seller invite
Describe the project or task CenturyLink for Business helped with:

General internet service for marketing company. Review collected by and hosted on G2.com.

What do you like best about CenturyLink for Business?

Wonderful pricing options. Reliable service. Review collected by and hosted on G2.com.

What do you dislike about CenturyLink for Business?

Speed can sometimes be less than ideal. Review collected by and hosted on G2.com.

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CenturyLink for Business Comparisons

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