--- title: CentralReach Reviews meta_title: 'CentralReach Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 64 reviews by the users' company size, role or industry to find out how CentralReach works for a business like yours. aggregate_rating: rating_value: 3.7 review_count: 64 scale: '5' date_modified: '2026-07-07' parent_category: name: Health Care url: https://www.g2.com/categories/health-care --- # CentralReach Reviews **Vendor:** CentralReach **Category:** [Medical Practice Management Software](https://www.g2.com/categories/medical-practice-management) **Average Rating:** 3.7/5.0 **Total Reviews:** 64 ## About CentralReach CentralReach is an EMR, practice management, and clinical platform for Applied Behavior Analysis (ABA) practices and others who provide autism and Intellectual and Developmental Disabilities (IDD) care. The web-based, HIPAA-compliant system integrates intake, scheduling, billing, claims management, mobile data collection, progress monitoring, documentation, business intelligence and analytics solutions, and more. CentralReach pairs with autism and IDD assessments, a learning management system, billing services, and a precision teaching solution. Large and midsized organizations are empowered to serve more clients with time-saving efficiencies and integrations in the all-in-one CentralReach platform. Protect PHI with HIPAA-compliant client intake and file storage; maximize reimbursements with powerful scheduling to deliver all authorized treatment hours; improve RCM cash flow across billing, claim scrubbing, clearinghouse integration, payment posting, invoicing, credit card processing, and secondary and tertiary insurance billing; and leverage business intelligence reporting and analytics to drive business growth. Therapy practices choose CentralReach to elevate care. The data collection and program management solution powers effective staff supervision, frequent client progress monitoring, and remote parent training, plus video modeling. Automations equip clinicians to spend less time on documentation and administration, and more time with clients, and the included CR Mobile app supports end-to-end care delivery, offline or online. ## CentralReach Reviews ### 1. Review of central reach **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** September 23, 2018 **What do you like best about CentralReach?** Ability to submit claims electronically via office ally **What do you dislike about CentralReach?** Learning new modules and not veery user friendly in the beginning **What problems is CentralReach solving and how is that benefiting you?** Allows my practice to run more efficiently ### 2. CentralReach for ABA Sessions **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** July 26, 2018 **What do you like best about CentralReach?** CentralReach allows me to record data, see my scheduling with clients, and see client progress. **What do you dislike about CentralReach?** It can sometimes be difficult to load the website when I am trying to view data. Also, the timer for recording data often stops unexpectedly. **Recommendations to others considering CentralReach:** I would recommend it. **What problems is CentralReach solving and how is that benefiting you?** I am able to record data and see progress through graphs. ### 3. Central Reach **Rating:** 5.0/5.0 stars **Reviewed by:** Sarah M. | Behavior Therapist, Individual & Family Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 07, 2018 **What do you like best about CentralReach?** I utilize this system to manage my clients at Sunny days. It is so easy to use and very organized to access client appointments and information. **What do you dislike about CentralReach?** I currently have no complaints or dislikes **What problems is CentralReach solving and how is that benefiting you?** I like that it provides reminders to provide feedback to past appointments. It keeps me on schedule and provides reminders for me to complete billing between a certain time frame. ### 4. Central Reach for ABA company **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 30, 2018 **What do you like best about CentralReach?** A lot of different features and abilities on this platform. **What do you dislike about CentralReach?** Not user friendly. Difficult to navigate through all of the different feature. **Recommendations to others considering CentralReach:** Be sure to have an expert Central Reach user on staff to navigate the platform. It can be very complicated. **What problems is CentralReach solving and how is that benefiting you?** Calendar and client scheduling system is our main use for this platform. I believe our billing is also using. ### 5. Does the job **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** March 20, 2018 **What do you like best about CentralReach?** The ease of centra reach to make schedules is a must in my field and the ability to see others schedules while filling in the wholes all at once is a great feature **What do you dislike about CentralReach?** Sometimes service hours are not reflected as they should and it can mess up scheduling or error notes pop up **Recommendations to others considering CentralReach:** Make sure tracking of hours is accurate **What problems is CentralReach solving and how is that benefiting you?** Scheduling and billing ### 6. Easy to use **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 04, 2018 **What do you like best about CentralReach?** The platform is easy to use from an Android tablet or iPad **What do you dislike about CentralReach?** If you are using a phone you have to reset to each option everytime you enter information. **What problems is CentralReach solving and how is that benefiting you?** Easy to input timesheets and keep track of hours. ### 7. CentralReach is an effective program with some minor imperfections **Rating:** 4.0/5.0 stars **Reviewed by:** Marcia P. | Clinical Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** January 03, 2018 **What do you like best about CentralReach?** It is an easy to use program, something that is easy enough for beginners to gain a sufficient handle on within a few uses **What do you dislike about CentralReach?** I don't like how complicated it is to use the program in offline mode -- results in data loss on my end when I attempt to eventually log in on a network **What problems is CentralReach solving and how is that benefiting you?** CentralReach is allowing my company to graph data faster and as a result better use our time in other areas ### 8. very simple and easy **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Individual & Family Services | Small-Business (50 or fewer emp.) **Reviewed Date:** March 20, 2018 **What do you like best about CentralReach?** very easy to navigate. layout is easy on the eyes. **What do you dislike about CentralReach?** i mainly use the program mostly for checking my schedule and timesheets. no problems on these. **What problems is CentralReach solving and how is that benefiting you?** no problems experienced so far. ### 9. Good for ABA services **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2018 **What do you like best about CentralReach?** The clinical and scheduling features allow a wide variety of uses to accommodate the individualized nature of ABA therapy. **What do you dislike about CentralReach?** It does not have some of the common sense capabilities that are needed to make it user friendly. For example, the ability to easily add an entire group to a calendar event. **Recommendations to others considering CentralReach:** Takes notes during conversations with them to ensure they follow through on promises. **What problems is CentralReach solving and how is that benefiting you?** It allows us to keep our data safely stored while providing easy access to each clinician working with a particular client. ### 10. Very easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Lorna N. | Behavior Therapist, Mid-Market (51-1000 emp.) **Reviewed Date:** November 07, 2017 **What do you like best about CentralReach?** It is very easy to navigate and look at your schedule. **What do you dislike about CentralReach?** Sometimes when I try to convert my timesheets central reach is down. **What problems is CentralReach solving and how is that benefiting you?** My work schedule. ### 11. As an RBT, still new to the field, I think CR is great **Rating:** 5.0/5.0 stars **Reviewed by:** Vanessa C. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2017 **What do you like best about CentralReach?** All clients in one place, easy to upload and access files and documents, including photos, videos, and large docs. Easy billing and clear scheduling. Customer service very responsive when service tickets are created. I like that CR allows us to collect and input data however we choose -- data branches are easy to update and customize. **What do you dislike about CentralReach?** Small quirks -- less ability to customize or arrange client-specific files in learn tree. No auto-save feature when typing progress notes, and not too many alternative graphs. I think it would be great if users could sign up for alarm-type notifications for things like unfinished notes/data. It would also be great if there were how-to videos regarding all the features...I feel like there's probably a lot of features I'm unaware of. **What problems is CentralReach solving and how is that benefiting you?** CR is a fantastic alternative to paper documentation and billing. I like that both supervisors and their technicians can access and work together with ease. ### 12. CentraReach **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Enterprise (> 1000 emp.) **Reviewed Date:** March 09, 2018 **What do you like best about CentralReach?** Overall, easy to use. Amazing customer service. **What do you dislike about CentralReach?** Gets glitchy sometimes but has amazing customer service. **What problems is CentralReach solving and how is that benefiting you?** Ease of scheduling. ### 13. Overall positive **Rating:** 4.0/5.0 stars **Reviewed by:** Brynna L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 18, 2016 **What do you like best about CentralReach?** CentralReach is a very user-friendly platform - it is fairly easy to figure out most features. The messages on the log in page are great as well. Not logging us out after just a few minutes was a great change. **What do you dislike about CentralReach?** The last updates/changes made the website move much slower. The new font/font size is difficult to read. Creating appointments is not always very efficient. **Recommendations to others considering CentralReach:** It is slower with the last update, but overall easy to use **What problems is CentralReach solving and how is that benefiting you?** Scheduling multiple clients with multiple instructors. CR makes it easy to look across multiple schedules. ### 14. Awesome **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2016 **What do you like best about CentralReach?** The company I work for had tried a few different ways to track hours/time cards/claims info over the year that I've been there and Central Reach is the best! Once you learn how to use it, it really is convenient and user friendly. It helps track schedules and hours so much easier! **What do you dislike about CentralReach?** confusing at first but now I love it! It has made scheduling and timesheet a so much easier to track and fix. **Recommendations to others considering CentralReach:** Give it time, it will definitely become beneficial to use! **What problems is CentralReach solving and how is that benefiting you?** CR has helped in reducing timesheet errors and made communicating schedules between clients, therapists, and supervisors much easier. ## CentralReach Discussions - [Is CentralReach a EMR?](https://www.g2.com/discussions/is-centralreach-a-emr) - 1 comment - [Does CentralReach track location?](https://www.g2.com/discussions/does-centralreach-track-location) - 1 comment - [What is CentralReach used for?](https://www.g2.com/discussions/what-is-centralreach-used-for) - 1 comment - [View CentralReach pricing details and edition comparison](https://www.g2.com/products/centralreach/reviews?page=2§ion=pricing&secure%5Bexpires_at%5D=2026-07-12+23%3A33%3A44+-0500&secure%5Bsession_id%5D=416ee370-b8fa-454e-9f40-07249cd7ee32&secure%5Btoken%5D=90c549d73a7496c12112d45c039513a807028a30325a25749687db4729e8af5d&format=llm_user) ## CentralReach Features **Administrative** - Workflow Management - Billing - Security and Authorization - Practice Management - Compliance - Insurance Management - Appointment Scheduler - Patient Portal - HIPAA Compliance **Operations** - Automated Scheduling - Absence Management - Mobile Access - Resource Management **Operations Management** - Administrative Processes - Back Office Processes - Workflow Coordination - Practice Specialty Support **Agentic AI - Medical Billing** - Natural Language Interaction **Clinical - Applied Behavior Analysis (ABA)** - Patient Records - ABC Charts - DTT Programming - Specialty EHR Templates - E-Prescription **Clinical** - Patient Records - Specialty EHR Templates - Interoperability - Documentation - E-Prescription **Administrative** - Employee Work Status - Days-Off Approval - Time Tracking - Staffing Data **Added Efficiencies** - Integration with EHRs - Compliance - Integration with Billing Software - Patient Information Management **Administrative - Applied Behavior Analysis (ABA)** - Caregiver Portal - Insurance and Billing Management - Compliance - Security and Authorization - HIPAA Compliance - Appointment Scheduler ## Top CentralReach Alternatives - [Epic](https://www.g2.com/products/epic/reviews) - 4.2/5.0 (896 reviews) - [ShiftWizard](https://www.g2.com/products/shiftwizard/reviews) - 4.3/5.0 (403 reviews) - [Humanity Schedule by TCP](https://www.g2.com/products/humanity-schedule-by-tcp/reviews) - 4.3/5.0 (1,065 reviews)