CCMS Reviews & Provider Details

One of the important functions of CCMS is that when an action is recorded for years or previously recorded, you can easily tell who recorded it, why was it recorded and what actions have been taken so far, and what is pending for the complaint/issues/or request to be completely resolved. Review collected by and hosted on G2.com.

The information generated or logged on CCMS is not sufficient enough for you to have a full understanding of what transpired, unlike CRMS where you get detailed information of what you are dealing with.

Although CCMS is tailored for logging high-priority complaints which involve salvaging of funds, complaints on money laundering issues, financial disputes, and partial dispense errors, camera footage requests, card hotlist (disable). Still, information cannot be totally visible like CRMS Review collected by and hosted on G2.com.

My client uses CCMS for time-sensitive and mandatory communications with employees. In theory, I understand the spirit behind CCMS which is to be able to track employee's acknowledgement of importance communications for accountability and legal compliance. Review collected by and hosted on G2.com.

It seems a bit redundant to me. Could they just send the correspondence via email? Why does there have to be another software when this can be address with "read" and "open" through the email client? The employees and contractors are already using it. Review collected by and hosted on G2.com.

I like that I am able to use the system and understand how it works. it is not a hard system to understand once you get the hang of it. it is pretty clear-cut, and it gives you everything that you need all in one place. i am able to request days off, log into work, check my points, remove days off requests, and more. Review collected by and hosted on G2.com.

I do not like that it is slow and freezes up. sometimes it completely shuts down and i am not able to use it at all for a few minutes or sometimes even a few hours. that is no good, as i need to use that system to log into work in order to get paid. i need a paycheck to live, you know. Review collected by and hosted on G2.com.