Case Monitoring
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Case Monitoring
By 3 Creeks Technologies
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4.8 out of 5 stars
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Case Monitoring Reviews & Product Details

Editadmin
Macy H.
MH
Account Manager
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Case Monitoring?

The ability to track cases and monitor progress. Review collected by and hosted on G2.com.

What do you dislike about Case Monitoring?

Issues with screen freezing occasionally. Review collected by and hosted on G2.com.

Recommendations to others considering Case Monitoring:

If you need a simple, no frills way to manage your cases and keep your reports in order, this is for you. Review collected by and hosted on G2.com.

What problems is Case Monitoring solving and how is that benefiting you?

My office is able to stay more on top of our reports, it has turned us into a well oiled machine. Review collected by and hosted on G2.com.

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Case Monitoring Overview

Editedit
What is Case Monitoring?

Queue Manager is a suite of Case Management tools to communicate with customers and monitoring of cases in real time.

Case Monitoring Details
Discussions
Case Monitoring Community
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Product Description

Queue Manager is a suite of Case Management tools to communicate with customers and monitoring of cases in real time.

Seller Details
Seller
3 Creeks Technologies
HQ Location
N/A
LinkedIn® Page
www.linkedin.com
1 employees on LinkedIn®

Recent Case Monitoring Reviews

Macy H.
MH
Macy H.Enterprise (> 1000 emp.)
5.0 out of 5
"The best way to track and monitor reports."
The ability to track cases and monitor progress.
Read more
CH
Candice H.Enterprise (> 1000 emp.)
5.0 out of 5
"Easiest Software for Remote Calling"
It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without...
Read more
Verified User
U
Verified UserEnterprise (> 1000 emp.)
4.5 out of 5
"Queue Manager"
We recently switched to queue manage over our previous call software. It’s easy to find all the operations we need
Read more

Case Monitoring Pricing

PROFESSIOANL
$26.00
0 NA Per Month
BUSINESS
$99.00
0 NA Per Month
YEAR PLANS. FREELANCER
$11.00
0 NA Per Month
FREELANCER
$50.00
0 NA Per Month
See all 5 Case Monitoring pricing levels
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Case Monitoring Media

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2 out of 3 Total Reviews for Case Monitoring

4.8 out of 5
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2 out of 3 Total Reviews for Case Monitoring
4.8 out of 5
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2 out of 3 Total Reviews for Case Monitoring
4.8 out of 5
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CH
Bank CSR
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Case Monitoring?

It’s easy for users to switch statuses for availability and they’re all color coded. You can also use keyboard shortcuts to switch statuses without having to use a mouse Review collected by and hosted on G2.com.

What do you dislike about Case Monitoring?

Sometimes if you hold the directory and accidentally drag it, it glitches and then you can’t access the directory again until you reboot. It’s also frustrating that sometimes if you drop a call when you have someone else on hold, it automatically picks that call back up Review collected by and hosted on G2.com.

What problems is Case Monitoring solving and how is that benefiting you?

Able to switch between log in/log out statuses easily and it creates time stamps which makes tracking time worked a breeze Review collected by and hosted on G2.com.

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Verified User in Insurance
UI
Enterprise(> 1000 emp.)
More Options
Validated Reviewer
Review source: G2 invite
Incentivized Review
What do you like best about Case Monitoring?

We recently switched to queue manage over our previous call software. It’s easy to find all the operations we need Review collected by and hosted on G2.com.

What do you dislike about Case Monitoring?

The system frequently crashes and resets call states Review collected by and hosted on G2.com.

What problems is Case Monitoring solving and how is that benefiting you?

Managing employees availability to customers Review collected by and hosted on G2.com.

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