CareStack Reviews & Product Details

CareStack is all encompassing. From patient workflows to big picture analytics, they have truly thought out all of the needs of their consumers. With any software, there is a learning curve, but their support and implementation teams are there to help you achieve your goals and use the software to its fullest. We have really enjoyed the digital workflows and customizable forms, letters and patient communications templates. Review collected by and hosted on G2.com.

We have only been using the software for 3 months, so I would say that the only downside at this time is time. This is such a robust software that we haven't even touched on some of the amazing features of the software.

The most helpful element to our implementation would have been to have a team member onsite for our go-live day to be able to correct us and work with us hand in hand. Review collected by and hosted on G2.com.

I like how CareStack is built to make things easier for you. There are helpful checks and popups in place to make sure you're doing things right and working with the correct information. I also love how there are SO many resources to learn the system and succeed. I have never gone more than 15 minutes without some sort of insight from either an article, video, or customer support. I love how easy it is to train people on as well. There are so many things that make this easy to implement and integrate into our systems. Review collected by and hosted on G2.com.

I think the only reason I initially thought it was intimidating is because you can tell there are SO many features included in carestack. However, through onboarding, the implementation process, etc, I learned that these are typically set in place to help you succeed. I only initially felt that this would be hard to learn, but was pleasantly surprised when it wasn't. Review collected by and hosted on G2.com.

The best feature for me is the application to send out text messages and emails to reminded patient about the next appointment. Review collected by and hosted on G2.com.

When they switch thier classes to zoom calls. It was harder to log in and talk to the team. We had to use the office phone with the computer. Review collected by and hosted on G2.com.

I have had a great experience with CareStack. Even when we run into any hiccups they are quick to help and the streamlined interface is easy to use even when they have updates it is quick to get used to. The team and customer care is quick, friendly and efficient. I have no issues. Would recommend 10/10 Review collected by and hosted on G2.com.

We have not run into any dislikes as of yet. Any small issues we may run into are immidiatly handled by the customer service or technical help teams Review collected by and hosted on G2.com.

Lots of features and options all with in the one system. Great support team. Review collected by and hosted on G2.com.

CS has a steep learning curve. Trying to learn and understand all the features can be overwhelming at first. Review collected by and hosted on G2.com.

I’m so happy to have chosen Carestack. Taking the leap into ownership has been very nerve wracking, and choosing to use practice management / EHR software I wasn’t familiar with was even crazier. Every step of the way, there have been people so willing to help and so eager to help me succeed. They don’t leave you out to dry after you’ve signed the contract. The software has been great thus far and I really feel that I made the right choice in partnering w Carestack. Review collected by and hosted on G2.com.

There are a few limitations to the software such as some insurance details of coverage, but carestack is very active in listening to their users and making updates Review collected by and hosted on G2.com.

The support my team and I received to train, implemint, and use the PMS effectively was excellent. Anytime we needed help after going live help was a text or video call away. Review collected by and hosted on G2.com.

The PMS has been ok. It would be nice if it were a little more intuitive and easy to use. Review collected by and hosted on G2.com.

In the year that we have had carestack we have been very pleased. So many bills and wistles. Very user friendly. Customer support is awesome!! Review collected by and hosted on G2.com.

No downsides but since it does have many features its hard to remember how you did some things. There Carestack academy is very helpful when it comes to this Review collected by and hosted on G2.com.

the most helpful thing about carestack is the patient's chart. there are several options, conditions, treatment codes etc that we can enter and make the patient's chart as detailed as possible. I also really like how i can right click on a patients appointment and i can pull up eligibility, documents, memos, and ledger without opening another tab. Also not to mention the excellent customer support and educational videos on how to naviagte the software is impecable. Review collected by and hosted on G2.com.

The least helpful in my opinion would be the lack of specification on tooth numbers for the alternate benefit tab in insurance. For example, some policies only apply an alternate benefit on "Molars Only" not pre molars. Review collected by and hosted on G2.com.

The different report options definitely set CareStack apart from it's competitors. Review collected by and hosted on G2.com.

The only negative issue I have experienced while using CareStack is the inability to Print from the TimeClock screen. Review collected by and hosted on G2.com.