The customer service is excellent. They provide tutorials and webinars on top of that so they support you every step of the way and ensure you are getting the most out of what the system can offer in terms of streamlining admin and operations. They are also easy to reach out to and provide quick assistance when needed. Review collected by and hosted on G2.com.

I have to take extra time to learn all its features, and that is because I am not really a technical person. But overall, it's good and worth it. Review collected by and hosted on G2.com.

CareSmartz360 is a great tool for homecare agency owners. It makes managing operations so much easier from scheduling and billing to caregiver communication. What really stands out is their support team, they're responsive, knowledgeable, and always willing to help. It’s clear they care about their clients' success. Review collected by and hosted on G2.com.

While CareSmartz360 is a strong platform overall, there are a few areas that could be improved. The user interface can feel a bit overwhelming at first, especially for new staff. Some features take a few extra steps to access or aren’t as intuitive as they could be. Also, occasional system has minor glitches can interrupt workflow. That said, the support team is very responsive and usually quick to resolve any issues. Review collected by and hosted on G2.com.

The platform brings together scheduling, caregiver communication, billing, and compliance tracking in one place, which saves us a lot of time and reduces errors. The mobile app is also a huge plus—it makes it easy for caregivers to clock in/out, view their schedules, and access care plans on the go. Review collected by and hosted on G2.com.

While the platform is feature-rich, the learning curve for new users can be a bit steep. Some functions aren’t as intuitive as they could be, so better in-app guidance or tutorials would be helpful. Review collected by and hosted on G2.com.

Caresmartz is a web based scheduling and communication software. Using the software saves time and energy in creating staff and client schedules and helps in communicating a clear and concise message. Review collected by and hosted on G2.com.

Sometimes the mobile app is not "enough". I can't be at my desk all of the time. This creates a disconnect for communication with workers. Review collected by and hosted on G2.com.

Caresmartz360 has made it really easy for a small business owner like myself to manage my staff time and placement with clients all from the comfort of my computer when I had questions the staff at caresmartz360 was very helpful with answering my questions I would recommend them to anyone that needs a reliable service for their evv system Review collected by and hosted on G2.com.

I have no complaints with caresmartz360. Review collected by and hosted on G2.com.

Caresmartz customer service is provides concierge care. It is personalized, timely and available when we need it. Review collected by and hosted on G2.com.

We required some extra customization but they attended to it conscientiously. Review collected by and hosted on G2.com.

Hands down the best care and support team in the industry across any platform. They’re incredibly responsive not afraid to pick up the phone to call you if they need to offer tons of resources. Review collected by and hosted on G2.com.

They’re not as many integrations to third-party platforms Review collected by and hosted on G2.com.

CareSmartz360 is an exceptional software platform that I use for my home care business, Bay Area Senior Home Care. It is intuitive to navigate, they provide all of the training you need to be a wiz at it and their customer support is always available! My caregivers have no problems with it. Lastly, it is priced fair. Compared to the number 1 leader in the space, it is a bargain! Review collected by and hosted on G2.com.

There are so many features to make your life easier it just takes some time to learn them all. My advice is to learn a little every day. Review collected by and hosted on G2.com.

I love how user friendly it is for caregivers and admin alike. I like how quickly the support staff responds and their dedication to resolving and issues or questions that may arise. Overall great software with amazing staff. Review collected by and hosted on G2.com.

I don't find anything I can say I truly dislike, so far so great! Review collected by and hosted on G2.com.

Easy to use for scheduling, user friendly Review collected by and hosted on G2.com.

Caregivers unable to clock in and out issues. Review collected by and hosted on G2.com.