# Capterra Reviews **Vendor:** G2 **Category:** [Technology Review Platforms ](https://www.g2.com/categories/technology-review-platforms) **Average Rating:** 3.9/5.0 **Total Reviews:** 142 ## About Capterra Capterra is a comprehensive online software marketplace designed to assist businesses in discovering, comparing, and selecting the most suitable software solutions for their specific needs. By providing access to millions of verified user reviews across a diverse range of software categories—including customer relationship management (CRM), project management, accounting, human resources (HR), and marketing tools—Capterra empowers organizations to make informed, data-driven purchasing decisions. The platform serves a wide array of users, from small businesses seeking cost-effective tools to large enterprises in need of robust software solutions. Capterra's user-friendly interface allows individuals and teams to navigate through thousands of software options efficiently. The site is particularly beneficial for businesses that may lack the resources or expertise to conduct extensive software evaluations independently. By streamlining the selection process, Capterra helps users identify top-rated solutions that align with their industry requirements, budget constraints, and growth objectives. Key features of Capterra include powerful comparison tools that enable users to analyze software side-by-side based on essential criteria such as features, pricing, and user ratings. This functionality allows prospective buyers to visualize differences between options clearly, making it easier to identify the best fit for their organization. Additionally, Capterra provides transparent pricing information, ensuring that users can make budget-conscious decisions without hidden costs. The platform's emphasis on real customer feedback further enhances its value, as potential buyers can gain insights from the experiences of others who have used the software. Capterra stands out in the software marketplace by offering its services completely free for users. This accessibility allows businesses of all sizes to leverage the platform without financial barriers, making it an invaluable resource for organizations looking to optimize their software investments. As part of G2 Digital Markets, Capterra connects software buyers with trusted insights and leading vendors worldwide, reinforcing its commitment to facilitating informed decision-making in the software selection process. ## Capterra Pros & Cons **What users like:** - Users appreciate the **ease of use** of Capterra, facilitating seamless software discovery and comparison with no barriers. (5 reviews) - Users value Capterra's **comprehensive platform** for effective software discovery and streamlined comparison of solutions. (4 reviews) - Users value Capterra's **free access to genuine reviews** , facilitating easy software comparison and informed decision-making. (4 reviews) - Users value the **authenticity** of Capterra's reviews, allowing for reliable software evaluations and informed decision-making. (3 reviews) - Users value Capterra for its **comprehensive software selection** , making discovery and comparison of solutions seamless. (3 reviews) - Users commend Capterra for its **easy software comparisons** , enhancing their marketing tool selection with genuine user reviews. (2 reviews) - Helpful (2 reviews) - Options (2 reviews) - Users value the **easy comparison of marketing software** on Capterra, helping streamline their decision-making process effectively. (2 reviews) - Trust (2 reviews) **What users dislike:** - Users find the **confusing review process** and lack of transparency frustrating, impacting trust in Capterra. (4 reviews) - Users express frustration over **slow and confusing review publishing** , citing lack of transparency and perceived unfair treatment. (4 reviews) - Users feel overwhelmed by choices and note **vague reviews** that raise doubts about authenticity and usefulness. (3 reviews) - Users express concern over **bias in reviews** , making it difficult to find genuinely relevant feedback and fostering mistrust. (2 reviews) - Users find the **overwhelming content** and excessive choices make it challenging to identify relevant reviews and genuine feedback. (2 reviews) - Users report **poor customer support** from Capterra, feeling unassisted with review management issues and false reviews. (2 reviews) - Users express frustration over **communication issues** that hinder transparency and clarity in the review publication process. (1 reviews) - Insufficient Information (1 reviews) - Lack of Multimedia Content (1 reviews) - Limited Features (1 reviews) ## Capterra Reviews ### 1. Capterra Review **Rating:** 3.5/5.0 stars **Reviewed by:** Mary N. | Demand Marketer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 09, 2023 **What do you like best about Capterra?** I manage the admin side of Capterra and like the reporting options available to help track CPC, spend, conversion rates, and leads. Capterra has a very user-friendly site and bidding platform. **What do you dislike about Capterra?** Because Capterra is a bidding CPC site, the best software solutions aren't necessarily listed at the top. The top recommendations are those solutions paying to be at the top. It makes ratings and reviews a little less impactful. **What problems is Capterra solving and how is that benefiting you?** We receive a sizeable amount of leads from our Capterra listing each month. The leads we receive know what services we provide because they have done their research through Capterra to learn more about our solution. ### 2. I have good experience with capterra community. Capterra community give good chance for new youth **Rating:** 4.0/5.0 stars **Reviewed by:** Anurag S. | ADMINISTRATIVE ASSISTANTS , Hospital & Health Care, Enterprise (> 1000 emp.) **Reviewed Date:** January 02, 2023 **What do you like best about Capterra?** It's very simple. Everyone can easily understand what they wants. So I liked very ouch. IInd best is they pay high rates. **What do you dislike about Capterra?** Nothing dislike but they paid at the end of month and you can review only 2 projects per month. This limit should be 5 per month **What problems is Capterra solving and how is that benefiting you?** Capeterra is giving true review on products ### 3. Honest Feedback and Great Resource **Rating:** 5.0/5.0 stars **Reviewed by:** Alexandra W. | Account Executive, Enterprise (> 1000 emp.) **Reviewed Date:** October 07, 2022 **What do you like best about Capterra?** The reviews are verified to make sure its real. Its a reliable site for software reviews and I like how its set up. **What do you dislike about Capterra?** Theres not much I don't like. It is well organized by category but sometimes I wish you could see more to compare at once **What problems is Capterra solving and how is that benefiting you?** Capterra is helping us find the right solution that we need to run our business in an unbiased way ### 4. The Chicken has come home to roost - Capterra's Dark Patterns and Deceptive Practices **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Biotechnology | Small-Business (50 or fewer emp.) **Reviewed Date:** August 09, 2022 **What do you like best about Capterra?** They are very upfront about how they make money - telling you they list products even if they have no business relationship with the company. **What do you dislike about Capterra?** However, they leave off that they filter listings by 'Sponsored' by default. This means the products are listed in the exact order of bid - starting with the highest bidder. Other platforms may present sponsored listings by appending one or two to the top of a properly ranked results page sorted by average review - not make the _entire_ results page purely ads. On top of that, they use dark patterns to increase click-throughs to paid listings by making the main listing link - which opens more details on non-sponsored listings - go directly to your site. Since 99% of the time the user was trying to click more details (read your reviews), they will invariably bounce, returning to Capterra to click the correct "See details" link instead - with your ad budget a few bucks lighter. **What problems is Capterra solving and how is that benefiting you?** Increasing qualified leads, boosting product presence to those searching for products in our industry category. ### 5. Great place for reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Kelsi N. | Accounting Project Manager, Enterprise (> 1000 emp.) **Reviewed Date:** June 15, 2022 **What do you like best about Capterra?** I like that I can go to the website, type in the kind of software or website that I'm looking for and be given multiple options and have access to everyone's reviews that have used the product. **What do you dislike about Capterra?** So far I haven't found any downsides. They provide me with the information I need when I'm starting to research for a new project. **What problems is Capterra solving and how is that benefiting you?** Reviewing and comparing different products when i'm starting a new implementation project. I'm always trying to find new and better ways to do things and Capterra helps me find good options to solve my problems. ### 6. A great review platform **Rating:** 5.0/5.0 stars **Reviewed by:** Antonio M. | Owner, Small-Business (50 or fewer emp.) **Reviewed Date:** January 19, 2022 **What do you like best about Capterra?** Capterra is an easy way to find software alternatives and to see how users rated the software rather than how a magazine or an online source rated it. They offer incentive for reviews as well, but there are some issues with that. **What do you dislike about Capterra?** They have an incentive program where they offer incentives for writing reviews. After a while, they still send you incentive offers, but even if you take them, they don't pay out, saying you reached your maximum. That should be clearly stated somewhere and one should not receive emails from them offering incentive if one is not eligible. **Recommendations to others considering Capterra:** Capterra is very similar to G2 but is not as nice to use. The review process is not as guided and the customer support team had trouble satisfyingly answering my questions. The worst is how they send offers for incentives only to tell you you reached you maximum review payouts only AFTER you submit tens of reviews. **What problems is Capterra solving and how is that benefiting you?** It is easy to see which software people prefer to other alternatives and which software is cheaper to acquire. That cuts time and costs and is overall good for the company. ### 7. Best tool for software comparison **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Market Research | Small-Business (50 or fewer emp.) **Reviewed Date:** November 16, 2022 **What do you like best about Capterra?** Capterra is the best platform where one can search for a software, compare it with others and then go to buy or install it..the cost is also very reasonable **What do you dislike about Capterra?** User interface needs improvement.. Follow up instructions can be improved for user to go through the app swiftly **What problems is Capterra solving and how is that benefiting you?** Since I am working in a niche firm.. Team is expanding and hence requirement for IT tools is also increasing.. For comparision of softwares, I usually use capterra ### 8. Aweful for smaller businesses – do not recommend it for startups **Rating:** 0.0/5.0 stars **Reviewed by:** Kash B. | Accounts executive **Reviewed Date:** July 18, 2022 **What do you like best about Capterra?** It was instantly connected to a number of other review-leaving websites. But that's basically an asset a site can have when they monopolize listing platforms. **What do you dislike about Capterra?** Unfriendly to smaller companies. They get paid by larger companies to remove your listing. Their lack of transparency is insulting. They removed 20% of our published reviews, because it wasn't aligned with their guidelines – despite the fact that we requested professional reviewers and those familiar with Capterra guidelines to leave the reviews. **What problems is Capterra solving and how is that benefiting you?** If anything, it caused problems for us and our reputation management. ### 9. Very reliable! **Rating:** 5.0/5.0 stars **Reviewed by:** Jyd L. | Virtual Admin Assistant **Reviewed Date:** October 15, 2022 **What do you like best about Capterra?** I like because it's giving me the chance to influence others. **What do you dislike about Capterra?** None so far. I like it. It is very useful. **What problems is Capterra solving and how is that benefiting you?** Capterra has enabled me to know which applications are with trying and share it to others too! ### 10. Love this Website!! **Rating:** 5.0/5.0 stars **Reviewed by:** Cindy G. | HR/Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** September 27, 2022 **What do you like best about Capterra?** This is the best system to use when trying to find other systems to try and compare! **What do you dislike about Capterra?** I've not found anything yet - Everything works fine! **What problems is Capterra solving and how is that benefiting you?** When determining a system to "try" - They make it easy to compare products based on what you're looking for ### 11. Lagging platform with questionable bidding practices / placement for vendors **Rating:** 1.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** April 08, 2022 **What do you like best about Capterra?** The platform provides review collection abilities, resources, and incentives. **What do you dislike about Capterra?** -The bidding system for review placement is not transparent. In theory, it is supposed to be based on your maximum bid and review recency. We have documented several times where this wasn't the case. -Concerns about the above to Capterra support and staff go unanswered despite spending several thousand dollars per month. -Traffic volume is much less compared to other sites like TrustRadius and G2. It's also nice that those sites aren't pay to play. -Traffic quality is much lower than other review websites. Based on the above I can't recommend Capterra to other organizations. **Recommendations to others considering Capterra:** Consider maximizing your opportunity on other review sites before leveraging Capterra's paid placement. **What problems is Capterra solving and how is that benefiting you?** Review site presence ### 12. Excellent service for the search of reliable programs. **Rating:** 4.5/5.0 stars **Reviewed by:** Steven B. | B, Small-Business (50 or fewer emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Capterra?** If there is something that stands out from capterra is the accessibility and ease of searching for platforms and / or services that complement my billing work in the office, the elements of each software are well structured with substantial information to select the most appropriate. In the billing category you can see from billing software to recurring billing software, among others. **What do you dislike about Capterra?** Something I would like you to add is to solve questions within the same platform from the suppliers, because it would be more direct communication. **Recommendations to others considering Capterra:** My recommendation is that you know well to which category the software you want belongs, since the product does not appear directly in the search. **What problems is Capterra solving and how is that benefiting you?** Through capterra's service I have been able to find functional and updated tools for my invoicing area, we have adopted a new program to automate the invoicing process which has reduced errors that were present in my department when this work was done manually. Capterra's filters allowed me to quickly locate the tools I now work with. ### 13. Primetric review **Rating:** 5.0/5.0 stars **Reviewed by:** Jakub G. | ML/Azure Intern, Small-Business (50 or fewer emp.) **Reviewed Date:** October 02, 2022 **What do you like best about Capterra?** The best is the ease of use, a clear and transparent interface **What do you dislike about Capterra?** I don't like the large amount of incoming e-mails **What problems is Capterra solving and how is that benefiting you?** I use this site for software purchases primarily because it's trusted and convenient. ### 14. Platform for seeking feedback on enterprise software. **Rating:** 3.5/5.0 stars **Reviewed by:** Deborah H. | S, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2021 **What do you like best about Capterra?** A platform with all the key elements to know and deepen about the software. In the first instance it acts as a search engine by category, in my case I usually look for tools for forecasting and sales management. Each software has its description, option of plans and prices, functionality and user reviews as well as links that send you directly to the provider. Any platform, no matter how unknown, can be found in capterra, which is very useful for the company when deciding on a product. **What do you dislike about Capterra?** I don't like the support of this platform as it doesn't provide effective attention since you have to wait a long time. On the other hand there are software that their reviews are not up to date and we obviously as a company pay special attention to this. **Recommendations to others considering Capterra:** If you like to see the opinions of other users, do not forget to filter them by the most recent ones, as this is not automatically reflected on the page. **What problems is Capterra solving and how is that benefiting you?** It has been useful in many occasions to get working tools that are later implemented in the company, the truth has been very successful to have a variety of software organized with enough information to have clear criteria and hire any service when the company requires it. ### 15. Capterra - Review Platform **Rating:** 4.0/5.0 stars **Reviewed by:** Padhu L. | Process Executive, Small-Business (50 or fewer emp.) **Reviewed Date:** February 12, 2022 **What do you like best about Capterra?** It is like a One-stop-shop to know information, real-time user reviews about any product in one place. It helps us find alternatives of the product, compare with similar products and helps to make a decision. **What do you dislike about Capterra?** The time taken for the validation team to publish a review takes too much time (around three weeks), whereas the other review platform like G2 processes the same in just one or couple of days. **What problems is Capterra solving and how is that benefiting you?** It helps me out whenever I am confused with too many options when I have planned to buy any product. It helps me decide upon any product with their review, alternatives, and comparison. ### 16. Great alternative B2B Lead gen and PR platform **Rating:** 4.0/5.0 stars **Reviewed by:** shiva r. | Content Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** March 04, 2022 **What do you like best about Capterra?** Capterra's listing ads are sneaky and brilliant. For a particular b2b campaign, Capterra's PPC made a mark and helped our client secure highly qualified leads fast. The leads were warm and of high quality, than other inbound campaigns, we ran for the client. **What do you dislike about Capterra?** The PPC cost might be a tad bit high and the self-serve campaign is not that great as compared to other ppc platforms. **Recommendations to others considering Capterra:** Adds great SEO value for your brand (not the site) and also a great PPC program for B2B lead gen **What problems is Capterra solving and how is that benefiting you?** B2B Lead generation. While I first started with Capterra for my client's SEO presence, I've soon realized that Capterra also has a PPC platform which actually provided to be profitable. ### 17. Get a better software. **Rating:** 3.0/5.0 stars **Reviewed by:** susanta r. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** September 03, 2021 **What do you like best about Capterra?** It is one of the best platforms to get a better product for your organization . You will get better software by comparing it with other competitors. You will get reviews from users around the globe based on which you can decide about the product you want to buy. For product owners, they can list their products and get reviewed by real and authenticate users. Based on the feedback, they can improve their product to meet the market standard. They have very simple UI.It has various categories from which you can choose your product. **What do you dislike about Capterra?** The thing I dislike the most is that they are not rewarding that reviewer properly. Some reviews are not legit. If you review a product directly by sign in to your LinkedIn account, it will not reflect in your profile review list. **Recommendations to others considering Capterra:** I will recommend others to go through the platform and get their best product. **What problems is Capterra solving and how is that benefiting you?** In our organization, it helped a lot to get the correct product by comparing it with other products and features. But sometimes, results are not cleared in Capterra. As a product reviewer, I found its UI very helpful, and it focused on the right point, which needs to be reviewed. I have reviewed a lot of products I have used and also get reward for some. ### 18. It's fine. **Rating:** 3.5/5.0 stars **Reviewed by:** Elise B. | Marketing Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2021 **What do you like best about Capterra?** I appreciate the ability to compare similar products side by side and the respective features. **What do you dislike about Capterra?** It rarely has actual information about pricing, and I'm suspicious about authenticity when I know people are compensated for reviews. I also don't feel that it necessarily reaches our target market, which is people who are NOT currently using software. **What problems is Capterra solving and how is that benefiting you?** We are getting our name out there for people who are not familiar with our software. I like that folks who may not be happy with their current software may find reviews of other folks who switched to ours- word of mouth is the best marketing. ### 19. Making Life Easy **Rating:** 4.5/5.0 stars **Reviewed by:** mehrose s. | Marketing Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** January 16, 2022 **What do you like best about Capterra?** Capterra is the best software review website as it helped me found amazing software for work with great reviews that saves time. **What do you dislike about Capterra?** There is no such thing to dislike but capterra needs to be precise in its content. **What problems is Capterra solving and how is that benefiting you?** Capterra helped me many times when I have some work with new software so before downloading that software I usually go to capterra to search that specific software and take decisions in seconds to work with that software or not by reading reviews. ### 20. Need rich info about software, go for this one. **Rating:** 4.5/5.0 stars **Reviewed by:** Hisham B. | Project Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 16, 2021 **What do you like best about Capterra?** Prosperous information about many apps and software, mainly used worldwide. **What do you dislike about Capterra?** They also stopped gifts for reviewers for their apps, which made us feel not appreciated for all our efforts. **Recommendations to others considering Capterra:** Capterra is a must-try source of info, which will help you find the hidden experience in each software you didn't know about. **What problems is Capterra solving and how is that benefiting you?** Capterra helped us make better decisions on which app to go with, what benefits we would get, and the most important thing is why these apps will not fit our use. ### 21. Best place for vendors and reviewers **Rating:** 5.0/5.0 stars **Reviewed by:** Chanaka A. | Freelance graphic designer, Graphic Design, Small-Business (50 or fewer emp.) **Reviewed Date:** September 07, 2021 **What do you like best about Capterra?** I like the friendly user interface and how informative the website is. Rather than reading tons of text to get what you need, Detailed reviews are posted clearly. And even video reviews are available for users who like to hear rather than reading. And compared with its competitors Capterra gets more traffic than others and they have a vast collection of software to chose from. **What do you dislike about Capterra?** I dislike the fact that it has no data available for any reviewers. If they have built a reviewer profile that way it'll be easier to understand and analyze the review. **What problems is Capterra solving and how is that benefiting you?** Before buying software, I'd like to read some reviews and get the opinion from some users. With Capterra I can read reviews and learn about the advantages and disadvantages of alternative applications. ### 22. Refreshed **Rating:** 4.0/5.0 stars **Reviewed by:** atunaisa t. | Police Officer, Mid-Market (51-1000 emp.) **Reviewed Date:** February 08, 2022 **What do you like best about Capterra?** I love and know that this site helps other apps getting good feedback. Especially when inventing new ones that can be of good start to you and your business **What do you dislike about Capterra?** That its my first time using and i dont know whats good and whats real, which is very scary also also **Recommendations to others considering Capterra:** Its real and good and i encourage you to use it. Also you can benefit from it **What problems is Capterra solving and how is that benefiting you?** That getting paid for reviews is actually real and ian so much happy and looking forward ### 23. Pay model is not that great for sharing our valuable reviews on the platform **Rating:** 2.5/5.0 stars **Reviewed by:** Risha K. | Business Development Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** February 02, 2022 **What do you like best about Capterra?** The design and user interface. Guides are also helpful to understand. **What do you dislike about Capterra?** Not user-friendly and unable to locate the software information I was looking for. The platform should have more keywords related to different industry-related data. **Recommendations to others considering Capterra:** There are other better options available than using Capterra. Do your research well in advance per your company requirement before using Capterra. It might be helpful to you, depending on your usage. **What problems is Capterra solving and how is that benefiting you?** I could not solve any problem because the service I was looking for I didn't get. ### 24. Also a good review platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ryan L. | Integrated Designer, Design, Small-Business (50 or fewer emp.) **Reviewed Date:** July 17, 2020 **What do you like best about Capterra?** The amount of software available for review and eligible for rewards are more and you could choose any piece of software you use to review. It's really quite simple. **What do you dislike about Capterra?** The searching UI for software differs quite a bit from G2. You're never sure if you chose the right software (for software with ambiguous names, i.e: ZOOM) so you'll have to go check first because there's no logo shown on the search results dropdown. **Recommendations to others considering Capterra:** Be honest about reviews, because you're reviewing for the sake of other potential software users. The feedback you give could help a company or organisation because of you. Only review if you've used or you currently use the software. **What problems is Capterra solving and how is that benefiting you?** I'm finding a whole host of software and even now able to give friends or clients a proper breakdown of software instead of just saying, it's good software. ### 25. Great platform **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Enterprise (> 1000 emp.) **Reviewed Date:** June 04, 2022 **What do you like best about Capterra?** It has all the type of rewords available from amazon gift card to Visa card **What do you dislike about Capterra?** It does not provide larger sum compared to other websites like Gartner. **What problems is Capterra solving and how is that benefiting you?** It is helping me to use my knowledge to earn some extra money on the side ### 26. Capterra Helps Readers to Make Comprehensive View about various software **Rating:** 4.5/5.0 stars **Reviewed by:** Yohan K. | Transmission Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** November 23, 2021 **What do you like best about Capterra?** Nearly all of the softwares' review are easily available on Capterra for the readers to read. The reviews help a lot for the readers to make a comprehensive view regarding a software. **What do you dislike about Capterra?** The interface of Capterra is very complex and slow. Sometimes Capterra's page keeps loading that is very annoying. Also, there ar very old reviews on Capterra that are often not useful at all. **What problems is Capterra solving and how is that benefiting you?** Capterra's remarkable reviews are very helpful and comprehensive. Every users can find the review of the software that they want. ### 27. A better software research engine **Rating:** 4.0/5.0 stars **Reviewed by:** Mohammed N. | Group Financial Accountant, Accounting, Mid-Market (51-1000 emp.) **Reviewed Date:** September 12, 2021 **What do you like best about Capterra?** Capterra is a quick go-to place when you need to make up your mind before buying software that suits your work. And also the support center responds promptly. **What do you dislike about Capterra?** I think the reward scheme for reviews should be more flexible. **Recommendations to others considering Capterra:** It's a nice platform to see the opinions of different users of the software you're considering to buy. Go for it. **What problems is Capterra solving and how is that benefiting you?** Capterra will have a lot of genuine reviews about the software and are helpful to know the software better before buying it. ### 28. Good **Rating:** 5.0/5.0 stars **Reviewed by:** Heena S. | Executive Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** January 01, 2022 **What do you like best about Capterra?** The company assists consumers with selecting software for their needs with user reviews and research. **What do you dislike about Capterra?** Nothing yet, as of now got the assitance that required **What problems is Capterra solving and how is that benefiting you?** We are looking for a CRM software for our sales and marketing, which will increase the efficiency of the team members. ### 29. Go for it if you own a SaaS product. **Rating:** 4.0/5.0 stars **Reviewed by:** Sarah K. | Product Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** December 01, 2021 **What do you like best about Capterra?** It provides qualified leads. It is really god for SaaS growth, **What do you dislike about Capterra?** Not much to dislike but I wish I could set different bids based on the countries and also set a budget for a specific country, **What problems is Capterra solving and how is that benefiting you?** We're getting really good traffic from Capterra and most importantly they convert better than anyone else. ### 30. Capterra provides useful and unbiased reviews to consumers **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Accounting | Small-Business (50 or fewer emp.) **Reviewed Date:** October 15, 2021 **What do you like best about Capterra?** Capterra solicits unbiased reviews from IT professionals who are knowledgeable in a wide variety of software products. **What do you dislike about Capterra?** Few dislikes, if any. Capterra executes well on Its promises. **What problems is Capterra solving and how is that benefiting you?** Capterra provides meaningful reviews of a wide variety of software products that reduces the time investigating software purchases. Capterra also owns a product which provides a means of gathering large amount of stock market data directly in Excel spreadsheet. ### 31. Reliable website and easy to use **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** September 13, 2021 **What do you like best about Capterra?** Capterra makes it easy to find out what people think of different software on the market **What do you dislike about Capterra?** I wish that Capterra gave businesses more control over the comments and ratings that are left. People can leave 1-star reviews even if they have never personally signed up or used your app. **What problems is Capterra solving and how is that benefiting you?** We use Capterra as a reference point for how people feel about our software. When the reviews come from real users, we like hearing any feedback they have to share. ### 32. Capterra is valuable but unreliable **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** August 31, 2021 **What do you like best about Capterra?** The granular bid options and the fact that it lets you see the required bid for the top spot. **What do you dislike about Capterra?** On the same level, because people can constantly see what puts them at the top spot, it means I have to raise my bid until it gets out of budget constantly. **Recommendations to others considering Capterra:** Make sure to have individual account rep emails because they will not respond to the email they provide for contact. **What problems is Capterra solving and how is that benefiting you?** We're getting a better idea of which market categories people view our product in. ### 33. Useful software review in comparison site **Rating:** 5.0/5.0 stars **Reviewed by:** Amanda S. | Social Media Strategist, Small-Business (50 or fewer emp.) **Reviewed Date:** November 21, 2021 **What do you like best about Capterra?** Their shortlist / top ten lists are my favorite/used feature **What do you dislike about Capterra?** So far I've not found anything about capture that I dislike **What problems is Capterra solving and how is that benefiting you?** The problems that capterra solves for me is choosing which software I should use ### 34. Great product!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** January 12, 2022 **What do you like best about Capterra?** I did not find any problems with Capterra. **What do you dislike about Capterra?** Very user friendly. Great product with amazing features. No dislikes **What problems is Capterra solving and how is that benefiting you?** There were no problems that I encountered but I was able to use many features that allowed my work to be done quickly. ### 35. Innovative **Rating:** 3.5/5.0 stars **Reviewed by:** Sonnie S. | Emergency Medical Technician, Mid-Market (51-1000 emp.) **Reviewed Date:** October 24, 2019 **What do you like best about Capterra?** Capterra has ample options of tools for creative designs; in the lead in comparison to other design software. Like that you can review products beforehand **What do you dislike about Capterra?** Multiple mixed reviews. Not quite sure what to believe or not. Judgement call if basing any purchase on reviews alongside pricing. **Recommendations to others considering Capterra:** None **What problems is Capterra solving and how is that benefiting you?** Still work in progress as we integrate with other systems. ### 36. Negative product reviews are deleted **Rating:** 0.0/5.0 stars **Reviewed by:** Cary S. | Owner, Computer Networking, Small-Business (50 or fewer emp.) **Reviewed Date:** March 31, 2021 **What do you like best about Capterra?** Very convenient to use. Very easy to find software to do the job. **What do you dislike about Capterra?** I purchased a piece of software which is completely useless and a waste of $700. When I posted a negative review, it sends me a blank email and the review is never posted. **What problems is Capterra solving and how is that benefiting you?** Need to upload 100 mailboxes recovered after Exchange server failure. ### 37. Capterra is very Helpful for getting Honest Reviews **Rating:** 5.0/5.0 stars **Reviewed by:** Arshad S. | Senior Executive, Enterprise (> 1000 emp.) **Reviewed Date:** September 22, 2020 **What do you like best about Capterra?** Capterra is a very useful website to get honest reviews about the software. The reviews are very sincere in it. Before buying software I can compare it with other similar software. Capterra’s website interface is awesome. It is very easy to navigate on its website. **What do you dislike about Capterra?** Capterra has helped me a lot. I get the perfect knowledge of software with its help. It is very easy to navigate on its website but sometimes the website works very slowly. It is very annoying when this problem occurs. **What problems is Capterra solving and how is that benefiting you?** I use a lot of software. Therefore I need to do a lot of research about the software which I have to purchase. Capterra helps me a lot to get the right understanding of the software. The reviews are very sincere in it. I have a lot of trust in Capterra's reviews. ### 38. Capterra Has Shown Us the Value of A+ Customer Support & Reputation Management! **Rating:** 5.0/5.0 stars **Reviewed by:** Chandlor W. | Affiliate Marketing Specialist , Enterprise (> 1000 emp.) **Reviewed Date:** July 21, 2020 **What do you like best about Capterra?** I use Capterra to respond to reviews from our software users. My favorite aspect is the ability to edit your comments after you've sent them. For many engagement softwares, that's not the case! That may be something so simple, but it really makes a difference. **What do you dislike about Capterra?** Nothing! Each member of our team uses it for a different purpose and we've all concluded that it's a solid platform. **Recommendations to others considering Capterra:** It will take your optimization, rep management, bidding and landing page functionality to the next level!! Just be open to learning something new and letting the team help you out with any questions that you'll have. **What problems is Capterra solving and how is that benefiting you?** That good Customer Support and honest, personal engagement are so necessary to building up a brand and creating an incredible customer experience. ### 39. Great service! **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Apparel & Fashion | Small-Business (50 or fewer emp.) **Reviewed Date:** April 27, 2021 **What do you like best about Capterra?** I like that it is very easy to contact support **What do you dislike about Capterra?** I do not like that when contacting support, issues are resolved right away **Recommendations to others considering Capterra:** Yes, I recommend it - easy service! **What problems is Capterra solving and how is that benefiting you?** Invoice submissions need to be a more straightforward process ### 40. Terrible customer service and platform **Rating:** 0.0/5.0 stars **Reviewed by:** Verified User in Consumer Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2020 **What do you like best about Capterra?** Nothing at all. I have tried for 14 days to review a published review and nothing **What do you dislike about Capterra?** This is suppose to be a platform for reviews - more likely a platform to obtain all your details and nothing more **What problems is Capterra solving and how is that benefiting you?** I was writing a review on another service (5 Star) - I wanted to review published review and unable to find anywhere- at first was told takes 5 days to be published. I called 7 days later and email reply was now takes up to 3 weeks!!!! what a sham ### 41. Member to the community **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Management Consulting | Small-Business (50 or fewer emp.) **Reviewed Date:** March 07, 2021 **What do you like best about Capterra?** The vast Trevor collection and details of the reviews **What do you dislike about Capterra?** Some might not be genuine as people are paid to write and not necessarily vetted. **What problems is Capterra solving and how is that benefiting you?** Sharing my opinion to help people make buying decesions ### 42. Deeply biased source of information laced with borderline intellectual property theft **Rating:** 0.0/5.0 stars **Reviewed by:** Corrado I. | Founder & CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** March 28, 2020 **What do you like best about Capterra?** what could be good is overshadowed by their unethical approach to business. **What do you dislike about Capterra?** I am a Software Vendor and a few months back I created a profile on Capterra.com and Capterra UK is part of the same company and has the same policies) and because the profile was not complete i got in touch with them and asked them to unpublish the profile and they said that they would not unpublish it and leave the incomplete profile online and live. CONCLUSION 1: Capterra "knowingly" publishes incomplete information about companies on their website. I then logged into my account trying to find the "unpublish" button which was nowhere to be found. The way they design the signup process for vendors is also design in a way so you as a vendor do not have full control over the profile. I then asked them to remove the incomplete profile and exchanged approx 15 emails with them and they claimed: "In accordance with standard reviews industry practices, we do not remove listings for software products that are currently available for purchase. The reason for this is that our mission is to provide software buyers with all available information, in order to help them make an informed purchasing decision." CONCLUSION 2: Capterra leverages our intellectual property and uses our name and brand on their website against our will. it can be concluded that this is a subtle form of intellectual property data theft justified with some mission which is NOT endorsed by us as Vendors. Capterra enforces this procedure onto our company and brand although we have expressed, in writing that we wish for the profile we have created to be removed from their website. Furthermore, The decision to be removed also stems from their whole biased approach to review collection. What they basically do is BRIBE review writers by giving them a 20$ amazon gift card in exchange for a review. CONCLUSION 3: This is an UNETHICAL BRIBE paid for, unknowingly, by the Vendors themselves which have to pay money to get the top spots in the search results. The other VERY SHADY tactic they employ is to ask you to give them your customer email list so that they can email and bribe your customers for you. We did not send them our customer list and i hope that businesses do not do this ever as most probably they use those email lists to cross-market competing products to your list. I come to this conclusion simply because of their UNETHICAL borderline intellectual property theft stance of "forcefully" taking brand names they did not build and which generate searches to their site FOR FREE and go ahead and are well happy to publish incomplete and not researched information on their website. This approach can have damaging results for the brands and Capterra is very well aware of this and that is the reason why they urge you to complete the profile while they start hitting you with calls to upgrade your account and pay them to get higher into their listings... All of this while they BRIBE reviewers with gifts which in return, for the most part, will write biased reviews about the products featured on their site. CONCLUSION 4: Capterra harms Software brands, like ours, because they publish incomplete and incorrect data about our company on their site and this is harmful to our intellectual property, company, and brand. This is another reason why Capterra is deeply biased as a source of information because it is incomplete, not up to date and incorrect. Forcing a company to have such an incomplete profile on their site and not giving users the ability to unpublish profiles is borderline intellectual property and data theft. **What problems is Capterra solving and how is that benefiting you?** None ### 43. Markete trend,feed back,Reviews based decsion making with Capterra **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Electrical/Electronic Manufacturing | Small-Business (50 or fewer emp.) **Reviewed Date:** June 26, 2020 **What do you like best about Capterra?** Most of the software/tool range is available. competitor, reviews,alternate is traced, reported in a good way. QA for Customer reviews is establshed which screens, and assures the effectiveness of reviews and reviewer credibility. Gifts cards are even MasterCard too which are internationally recognised at shopping marts. **What do you dislike about Capterra?** QA is not effective in any way, irrlevant reviews are too posted. Makes fake commitments in comgain to reviewer. Reward system is not established, i.e you cant get the status of review, rejected or pending. Very slower customer service for reviewer only. **What problems is Capterra solving and how is that benefiting you?** Taken best software tool for a specific jobs. Got many good and perfect software. analyze with capterra is much easier to select any software/tool. ### 44. User-friendly Comparison Site **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Small-Business (50 or fewer emp.) **Reviewed Date:** July 16, 2020 **What do you like best about Capterra?** It easy to use and very easy to apply the filters that you need to find the right software for your needs. **What do you dislike about Capterra?** I don't dislike anything. It does what it's supposed to do **Recommendations to others considering Capterra:** It's really good - go ahead and try it - you will find it easy to use and a good way to review software options. **What problems is Capterra solving and how is that benefiting you?** I use it frequently to compare software and apps. It allows me to filter based on what is important to me and also allows me to read other customer reviews. ### 45. So many downsides wih this B2B tool **Rating:** 2.5/5.0 stars **Reviewed by:** Mayana Wanjira S. | Blogger and Internet marketer, Cosmetics, Small-Business (50 or fewer emp.) **Reviewed Date:** September 16, 2019 **What do you like best about Capterra?** Capterra has great potential of becoming a very relevant B2B that is greatly relied on, transparent and quite dependable with all the software information it provides. It provides information on software and forms a bridge between software developers and customers and users where software developers are able to make software improvements based on the information that is provided. Capterra is also a helpful solution for potential software buyers to gain relevant insight on potential software purchases. **What do you dislike about Capterra?** Extremely unhelpful customer support. They fail to honor their promises and publish customers reviews without awarding the gift cards they had promised. Its impossible to track the progress of submitted reviews and their tool is not in this way customer friendly. **Recommendations to others considering Capterra:** I would recommend it only as a tool to obtain helpful information on software however based on my experience I would not advise anyone to submit reviews for them since they really don't keep their promises and you cant follow up with your reviews after that. **What problems is Capterra solving and how is that benefiting you?** Capterra has great potential. It is well created to provide a bridge between customers/users of software tools and software developers. It has greatly contributed to the improvement of software we use at our places of work because of this elaborate way of providing information to software developers. ### 46. About Review And Business Plateform **Rating:** 4.5/5.0 stars **Reviewed by:** Kishan V. | Sr. iOS App Developer, Small-Business (50 or fewer emp.) **Reviewed Date:** September 26, 2019 **What do you like best about Capterra?** Capterra is the best Review And Business Platform. Capterra helps me find the best business software.and also I write a review of some business software in Capterra. **What do you dislike about Capterra?** In Capterra I have one dislike about write review. I write a review on Capterra, but the Capterra review checking team is more time take to view and submit your review.team takes 15 days to check your review. **What problems is Capterra solving and how is that benefiting you?** I search the best business software And I found a lot of software at that time I confused about which software best And that time I gone capterra website and it shows a review of the best business software And I easily pick The best software. ### 47. Ideal place for software Reviews. **Rating:** 4.5/5.0 stars **Reviewed by:** Juliya P. | Assistant Manager Information Security, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2019 **What do you like best about Capterra?** Capture is one of the best platforms to see and evaluate software reviews in this platform there are lots of software reviews so we can see the real user experience of the software users. And sometimes capture give rewards for sharing experiences about the products they used in day to day life. **What do you dislike about Capterra?** Capture does not have video review feature for software so if they can introduce this it will be great then software buyers can know the software user experience explanation through videos and capture does not have any feature for ask questions about the reviewed products from the users so it is also missing point in Capterra. **Recommendations to others considering Capterra:** Capture is a great free platform for software buyers and evaluators. anyone can see the real user reviews on this platform and we can get a clear idea about the software products by using this platform and is very helpful to new software buyers can know the user experience very well. **What problems is Capterra solving and how is that benefiting you?** We are using capture platform for evaluating software before we purchase to organizations. ### 48. Capterra is a great resource and research tool **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** September 27, 2019 **What do you like best about Capterra?** Capterra is a great tool for conducting research on software. The information on Capterra is displayed well and Capterra makes it easy to shop for and compare different vendors. **What do you dislike about Capterra?** Most times you will be directed off of Capterra's website another company's website when conducting research, which can be frustrating if you are not trying to bounce around to a bunch of different sites and would rather find everything you need from the Capterra site. **What problems is Capterra solving and how is that benefiting you?** As a user of Capterra we often use Capterra to research software we are interested in purchasing, conduct research on alternatives to software we currently have, and find new software. As an administrator of Capterra for the company I work for we use Capterra to list our product in several directory listings. ### 49. Capterra - Opinion **Rating:** 4.0/5.0 stars **Reviewed by:** Detlef W. | Geschäftsführer, Mid-Market (51-1000 emp.) **Reviewed Date:** April 09, 2019 **What do you like best about Capterra?** Capterra allows me to check users opinions about the software and write opinions. The main advantage of Capterra is the fact that the opinions of other users can help us to choose the right software that will meet our expectations. Another advantage is the fact that on the Capterra you will find software from different categories. It is worth mentioning that the Capterra offers incentives to write opinions. **What do you dislike about Capterra?** - Some of the opinions posted on the Capterra are of very poor quality. - It takes a long time for opinions to be published. **Recommendations to others considering Capterra:** If you are looking for a new solution that you intend to implement, you should check the opinions of other users about it for sure, websites such as Capterra will help you with it. **What problems is Capterra solving and how is that benefiting you?** Thanks to the opinion, which I read, on Capterra I managed to find open source software, which made my work much more comfortable. ### 50. Helpful Source of Software Reviews **Rating:** 4.5/5.0 stars **Reviewed by:** Barry G. | Consultant, Small-Business (50 or fewer emp.) **Reviewed Date:** November 17, 2019 **What do you like best about Capterra?** It's great to be able to find so many software reviews from actual users who know more about the products than I do. **What do you dislike about Capterra?** The customer service wasn't quite what I had hoped. Slow to respond. **Recommendations to others considering Capterra:** Read the reviews carefully. This could save you from buying the wrong software. **What problems is Capterra solving and how is that benefiting you?** Software can be expensive. 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