Linc Pros and Cons

They make it easy for you! From the start up to any upgrades, they take on the heavy lifting and guide you through the process. They are true partners. Very proactive! Anytime we have a question, they are quick to offer support. They have a thorough understanding of their systems while actively listening to your needs, to be able to recommend the best options for your company and customer experience. Love their new automation builder. Review collected by and hosted on G2.com.

That’s a difficult question. As of yet, we haven’t found anything to dislike, and I have no doubt if we did, they would immediately find and implement a resolution. Review collected by and hosted on G2.com.

Customer-first approach. Focus on being light-weight and easy to use/setup. Focus on continous product improvement.

Very open to trying new tech and new features. Review collected by and hosted on G2.com.

A little on the expensive side for a small-mid sized company.

It would be great if I could use the platform to build and trigger notifications - wihout needing to involve a development team. Review collected by and hosted on G2.com.

The relationship has been a partnership, with both parties providing feedback and solutions to provide a better Customer Experience for our customers. Additionally, as the years have past, we taken on added functionality such as their Chat Bot. Review collected by and hosted on G2.com.

Specific to our program, the automated reporting is a work in progress. That said, Linc does actively work with us to provide alternative solutions as they work to add more functionality to their project roadmap. Review collected by and hosted on G2.com.

Working with the Linc team from day one has felt like a true partnership. We’ve been able to grow and expand our use of the platform at our own pace in the areas we need the most. This flexibility has allowed us to truly move the needle on customer satisfaction and revenue. We started with Linc to resolve issues around post-purchase and order tracking support. What we have now with them is much, much more. Review collected by and hosted on G2.com.

There are always gaps between what technology can achieve and what the business can accept, as well bottlenecks between legacy antiquated systems and modern cloud platforms, but with Linc we work together to find solutions. Review collected by and hosted on G2.com.

Linc is so quick to reply and their customer service is incredible! We have requested several custom reports in addition to the information they are providing through their portal and they were able to turn them around in no time. They are also great at acting quickly to make any adjustments needed. Review collected by and hosted on G2.com.

There are no dislikes. Any information not initially provided, they have been able to find alternate ways to provide for us. Review collected by and hosted on G2.com.

Linc enables us to get our customers the information they need/want in a fast automated fashion, while allowing us to reduce overhead, increase revenue, and increase profitability/ROI Review collected by and hosted on G2.com.

I wish our systems were able to integrate with more of Linc's modules. This is no fault of Linc's but rather the fault of some of our legacy systems that are at the end of their lifecycle. I look forward to updating them and being able further integrate with the Linc product offering. Review collected by and hosted on G2.com.

Linc allows us to serve and delight our customers before they even purchase. We are able to help our customers find the products they need, find store availability, and provide guided human-like conversations from any conversational channel. Linc’s team members are responsive and are always eager to find solutions to help us further enhance our customer experience. Review collected by and hosted on G2.com.

We have very few downsides to using Linc, but the biggest thing would be the self-service backend analytics are not as robust as we’d like. However, if we’re looking for something something specific that is not available in the tools, I can work with my customer success manager to get the information I need. Review collected by and hosted on G2.com.

Linc has been a true partner to work with and build our best-in-class customer experience for our multiple-persona business. Linc’s digital workers are highly nuanced and can be tailored to all of our business needs in order to exemplify the ideal customer experience

Linc offers smart and intuitive digital workers with apparently endless scope to grow and improve. Through all of our many requirements, Linc has been innovative to find solutions and provided us with the best options available for our consultants and customers.

Linc doesn’t just deflect customer services inquiries, they allow us to serve and delight our customers across many different areas of our Pareto chart. We are able to help our customers find the products they need, provide holistic order support, including pre-fulfillment and post-delivery support, and provide guided human-like conversations from any conversational channel.

Linc’s team members are responsive and are able to find creative solutions for our business model. Review collected by and hosted on G2.com.

We have not found any downsides since launching with Linc. Review collected by and hosted on G2.com.

Linc is a true partner for helping us provide a best-in-class customer experience for our customers. By utilizing Linc, we have been able to streamline the order tracking process by providing a self-service order support experience and removing long hold-times waiting for a live agent. We have also driven incremental revenue due to Linc’s product recommendation engine. Linc has also helped reduce the stress from our customer service reps. Our customers receive a holistic experience as all their previous order information is factored into the complete experience. Since using Linc, we have been able to reduce the overall number of contacts to our contact center while increasing our CSAT along with it. It has been a great experience and win-win situation for us and our customers. Review collected by and hosted on G2.com.

I can’t think of anything I don’t like about the platform. Linc has been a great partner for us.. Review collected by and hosted on G2.com.

Linc's customer success team is very responsive and supportive to our business needs. Their services keep our customers engaged during the order and returns process, and they are consistently trying to find ways to improve our customer experience and ways we can be more efficient. Review collected by and hosted on G2.com.

Implementation took longer than we would have liked but it has been great since then. Review collected by and hosted on G2.com.