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Linc
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4.6 out of 5 stars
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Linc Reviews & Product Details - Page 2

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Linc Overview

Editedit
What is Linc?

Linc is the only conversational CX automation platform built for retail brands. Linc’s award winning AI powers a flexible digital workforce that resolves over 85% of customer inquiries without hand-off to a human agent. We help solve real problems through real conversations with your customers to reduce your support costs and increase conversions and revenue. Brands like Levi’s, PacSun, Carter’s OshKosh, Pampered Chef, and many others have chosen Linc as their partner in creating extraordinary experiences spanning the customer lifecycle from pre-purchase to re-purchase.

Linc Details
Discussions
Linc Community
Languages Supported
German, English, French, Italian, Portuguese
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Product Description

Linc’s customer care automation platform automates the key points of customer care for online shoppers so they can quickly and easily track, return, exchange, get answers to questions and re-order products without the need for a live agent or cumbersome self-serve process.

How do you position yourself against your competitors?

Linc is the only CX Automation solution purpose-built for retail brands. That means that there is no time delay while the AI learns your business or while integrations need to be built because the complex retail ontology, integrations and ability to instantly learn your complex product catalog is available on day one. We're able to not only help you deflect support costs, but drive loyalty and grow revenue.

Seller Details
Seller
Capacity
Year Founded
2017
HQ Location
University City, Missouri
Twitter
@GoCapacity
519 Twitter followers
LinkedIn® Page
www.linkedin.com
150 employees on LinkedIn®
Description

Capacity is a support automation platform that uses AI to deflect tickets, emails and phone calls. They work with 1500+ customers to automate both customer support and team member support across SMS, Web, Mobile, Email, MS Teams and Slack.

FC
Overview Provided by:
Fang Cheng

Recent Linc Reviews

Verified User
A
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Linc - Best in Class Partners"
They make it easy for you! From the start up to any upgrades, they take on the heavy lifting and guide you through the process. They are true partn...
Read more
Verified User
U
Verified UserMid-Market (51-1000 emp.)
5.0 out of 5
"Nimble. Super-responsive."
Customer-first approach. Focus on being light-weight and easy to use/setup. Focus on continous product improvement. Very open to trying new tech a...
Read more
Pablo S.
PS
Pablo S.Enterprise (> 1000 emp.)
4.5 out of 5
"Linc is a Great and Robust CX Offering"
The relationship has been a partnership, with both parties providing feedback and solutions to provide a better Customer Experience for our custome...
Read more
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0 people requested security information

Linc Media

Linc Demo - Make Buying Easier for Your Customers
Provide assistance on checking out, locating stores, and answering all customer questions with Linc’s Buying Assistance Digital Workers.
Linc Demo - Support Your Customers After the Sale
Provide your customers with post purchase order support from pre-fulfillment to post-delivery, and everything in between.
Linc Demo - Turn First-time Buyers into Lifelong Customers
Keep your customers coming back for more by providing a simplified reorder process, fast warranty look-ups, loyalty program support, and navigating promotions.
Linc Demo - Offer Your Customers Personalized Consultations
Help your customers find what they want with the same level of personal service online as they get in-store with Linc’s Consultative Selling Digital Workers.
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16 Linc Reviews

4.6 out of 5
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16 Linc Reviews
4.6 out of 5
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4.6 out of 5
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Linc Pros and Cons

How are these determined?Information
Pros and Cons are compiled from review feedback and grouped into themes to provide an easy-to-understand summary of user reviews.
Pros
Cons
This product has not yet received any negative sentiments.

Overall Review Sentiment for LincQuestion

Time to Implement
<1 day
>12 months
Return on Investment
<6 months
48+ months
Ease of Setup
0 (Difficult)
10 (Easy)
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ZD
Executive Director
Small-Business(50 or fewer emp.)
More Options
Validated Reviewer
Review source: Organic
What do you like best about Linc?

We are developing a use case that is not typical for Linc. The team has worked hard to understand the nuances of our use cases and deployed the technology to test a concept. Review collected by and hosted on G2.com.

What do you dislike about Linc?

I can't judge Linc against competitors or other players in this industry. I wish there was a more thorough project management visual and organization, but perhaps our use case is so unique the infrastructure just isn't there. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We're revolutionizing how people with a traumatic spinal cord injury learn about, explore, and discover adaptive sports as a means of getting back to their life. Review collected by and hosted on G2.com.

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Aarde C.
AC
Director of GMS Technology, Product, & WFM
Enterprise(> 1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Linc?

Linc is an amazing company to collaborate with. They have the ability to deliver an out of the box solution and/or customize a product for most customer service needs. We have used them for multiple business objectives and they have been nothing but supportive in both design and implementation. Review collected by and hosted on G2.com.

What do you dislike about Linc?

Linc is really good at designing and adapting to the business needs, but since most of our build outs have been custom we have had a little lag in getting KPIs to help support the original business tool rollout. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We are using Linc for FBM social bots that help self serve our North American consumer base with retail eCommerce issues like; Shipping notifications, skip the month, FAQs, etc. They are an important part of our self service and deflection strategy. Review collected by and hosted on G2.com.

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Verified User in Retail
ER
Mid-Market(51-1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Linc?

Linc has been a solid partner with us to collaborate with in pushing our Customer Care Automation. Their solution has been effective for our customer service needs. We have implemented some basic functionality but are looking forward to expanding to include more functionality. Review collected by and hosted on G2.com.

What do you dislike about Linc?

Any limitations at this point are more on our side than limitations from Linc. However we have not seen as much improvement in our KPIs as we would have liked to have seen. We are still working to see how we can increase the engagement. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We are using Linc for shipping notification and social media integration. Review collected by and hosted on G2.com.

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Verified User in Retail
ER
Enterprise(> 1000 emp.)
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Validated Reviewer
Review source: Organic
What do you like best about Linc?

The care and one to one attention shown to us. Review collected by and hosted on G2.com.

What do you dislike about Linc?

The interface for customer exchanges. The user will most likely be confused when selecting product to exchange. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

The assurance that our customers know the status of their outgoing or incoming package at all times. Review collected by and hosted on G2.com.

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Verified User in Consumer Services
EC
Small-Business(50 or fewer emp.)
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Validated Reviewer
Verified Current User
Review source: Seller invite
(Original )Information
What do you like best about Linc?

I was, unfortunately, unable to use Linc Global the way I had desired. Their customer service was not very helpful. This was disappointing. Review collected by and hosted on G2.com.

What do you dislike about Linc?

The pricing is confusing. There is a FREE version but that is not very apparent. I had to reach out to the CEO to find out I did not have to pay tens of thousands of dollars. Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

No business problems have ever been solved using Linc Global. With the unhelpfulness of customer service, we gave up and moved onto another solution. Review collected by and hosted on G2.com.

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Response from Maren Kelly of Linc
Editedit

Thank you so much for taking the time to review our product. While, we understand customer service issues can be frustrating, this review of our company was written by a reviewer who was never an actual customer and is based on an outdated and free light version of our platform that no longer exists. The original reviewer has reached out to G2 crowd and asked to have the review removed and was by told by G2 crowd that they didn’t have the capability to do so. As a customer care automation platform, we pride ourselves on our service to our own customers. If any client ever has a question about our platform, they are more than welcome to send an email to support@letslinc.com and we will respond as soon as possible.

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Verified User in Health, Wellness and Fitness
EH
Mid-Market(51-1000 emp.)
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Validated Reviewer
Verified Current User
Review source: Organic
What do you like best about Linc?

Amazing culture, hyper-responsive, and they truly immerse their team into client's business in order to provide solutions that best fit the same. Review collected by and hosted on G2.com.

What do you dislike about Linc?

Nothing to-date. The Linc team, across various disciplines, has gone above and beyond! Review collected by and hosted on G2.com.

What problems is Linc solving and how is that benefiting you?

We had gaps on ensuring customer care was present on all levels of the customer journey. Linc has been quickly filling these with their innovative team, tools and excellent products! Review collected by and hosted on G2.com.

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Linc Categories on G2
Chatbots
Chatbots

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Pros and Cons Details
Linc