Video Reviews
CallMiner Eureka Changed Our Business Outcomes!
209 CallMiner Eureka Reviews
Overall Review Sentiment for CallMiner Eureka
Log in to view review sentiment.
I like CM because it helps me find Potential Safety concerns with our products before they become a liability or issue to our consumers. It also helps identify Quality concerns. Review collected by and hosted on G2.com.
I wish I had more training for the program. Hands on assistance would be better. Review collected by and hosted on G2.com.
The possibilities are endless, once you really understand the data the tool is providing you and how to leverage it. Review collected by and hosted on G2.com.
In it's current state, it can be difficult to zero in on one particular area that needs attention. We can very easily be distracted with data overload! Review collected by and hosted on G2.com.
It transcribes things pretty accurately, and category building is effective. Review collected by and hosted on G2.com.
- logs me out way too quick, losing my work
- when I click something in the audio it doesn't bring me to that timestamp in the transcript
- searching is difficult
- it cannot translate the name of my company (Shopify) Review collected by and hosted on G2.com.
Eureka is extremely versatile and when used correctly can provide a wealth of information across multiple areas. Review collected by and hosted on G2.com.
There are so many ways Eureka can be used, it's sometimes daunting and difficult to figure out what to work on and the most effective way to tackle a problem. Customer Success Directors are as helpful as they can be, but if they are not familiar with your industry, they don't always know how to help you with your challenges. Review collected by and hosted on G2.com.
I love the ability to monitor our agents during the day and practically coach live on how their performing. Also, the search functions are very easy to maneuver and use to filter results. Review collected by and hosted on G2.com.
There are times when I'm needing something rather quickly and the screens don't advance as quickly as I wish they would, but that's more my impatience more than a program error. I can't really think off-hand of a "dislike". Review collected by and hosted on G2.com.
CallMiner has created an atmosphere of excellence and success. Our teams are showing a great deal of improvement along with increase in sales conversion rates. Review collected by and hosted on G2.com.
It's a complex system. The only thing right now would be I don't have enough man power to really maximize CallMiner's use but that is on my end. Everything else has gone well. Review collected by and hosted on G2.com.
It allows to visualize big data better to make better predictions. Also I leverage bigger amount of data and it is easy to use Review collected by and hosted on G2.com.
Can be overwhelming at first, someone has to teach you how to use the programe Review collected by and hosted on G2.com.
I like that CallMiners products are so robust. In addition the team at CallMiner really listen to their clients and do a great job at implementing more robust options in the platform. Review collected by and hosted on G2.com.
When I was a newer analyst it was a lot to be able to grasp. Having the ability to segment off and restrict some areas for new analysts might help them learn faster. Review collected by and hosted on G2.com.
The powerful searching combined with metadata is most important. Review collected by and hosted on G2.com.
Reporting was very difficult out of the program. This needs to be more user friendly. Review collected by and hosted on G2.com.
