CallMiner Eureka Reviews & Product Details - Page 20

Call miner is a great tool that allows you to build powerful queries to derive insights from all your phone calls. You can be simple as querying certain phrases and identifying calls where those phrases are mentioned and as complex as building categories that categorize calls that lead to payments. It's a great tool to use in conjunction with many departments within the organization, from Operations, Product, Compliance and Collections. Review collected by and hosted on G2.com.

You must have a dedicated analyst to this tool to get the bang for your buck. It requires a lot of attention and due diligence to really get the insights you want. Review collected by and hosted on G2.com.

Cloud service and ability to define our models Review collected by and hosted on G2.com.

Lots of work to get the models built and maintained. Review collected by and hosted on G2.com.

Easy to learn and operate user interface Review collected by and hosted on G2.com.

Offers minimal visualization tools (for now) Review collected by and hosted on G2.com.

Eureka has allowed us to learn from far more calls than we could ever process manually. Combining the interface with the analyst category work has enabled us to put actionable, prescriptive coaching in the hands of our Call Center Coaches. Review collected by and hosted on G2.com.

They are continuing to refine the interface to make it more user friendly. With every update, we enjoy using it more...keep investing money here!! Review collected by and hosted on G2.com.

Being able to review near the universe as opposed to smaller samples with traditional auditing. Review collected by and hosted on G2.com.

Setting up scorecards is a little difficult. Review collected by and hosted on G2.com.

I love having the ability to use different acoustic measurements as well as search strings to generate reports. It really helps identify issues and areas of improvement. Review collected by and hosted on G2.com.

I can't say I have anything at this time I dislike. Ever since we started using the program it consistently becomes more and more adaptive and innovative. Review collected by and hosted on G2.com.

I like the versatility and that it will mine every call that you send automatically for scorecards. Its detection algorithm is pretty accurate too. Review collected by and hosted on G2.com.

Some of the retroprocessing time and also sometimes the web portal can be slow. Review collected by and hosted on G2.com.

Coach helps to increase the coaching cycle much quicker and enable managers to have a real understanding of their teams' weaknesses Review collected by and hosted on G2.com.

Lately it seems they have been having more technological issues Review collected by and hosted on G2.com.

Eureka has an easy to use interface that makes it quick to pick up. Review collected by and hosted on G2.com.

Sometimes the translations can be fairly inconsistent when an agent has an accent or mumbles. Review collected by and hosted on G2.com.

I like the ability to target specific regulatory scenarios to help provide feedback to agents on how to handle them. Review collected by and hosted on G2.com.

The difficulty working with our IT department on getting the right metadata into the tool Review collected by and hosted on G2.com.