--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 433 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 433 scale: '5' date_modified: '2026-07-28' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 433 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. (44 reviews) - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. (29 reviews) - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. (28 reviews) - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. (21 reviews) - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. (20 reviews) - User Interface (20 reviews) - Effective (18 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (18 reviews) - Easy Setup (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. (13 reviews) - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. (13 reviews) - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. (12 reviews) - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. (10 reviews) - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. (10 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (9 reviews) - Complexity (8 reviews) - Data Management (8 reviews) - Difficult Setup (8 reviews) - Initial Difficulties (8 reviews) ## Calabrio ONE Reviews ### 1. Almost there **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Calabrio ONE?** Calabrio One's forecasting module is actually a pretty robust module, and certainly a worthy competitor in the world of forecasting. **What do you dislike about Calabrio ONE?** Calabrio One is not as intuitive as it could be, and because of that, it is somewhat outpaced by other WFM solutions. There are definitely some opportunities for Calabrio to create efficiencies. **What problems is Calabrio ONE solving and how is that benefiting you?** It serves as a repository for schedules. Most recently, it has also become one of the tools used for forecast models. ### 2. It's a great tool and resource **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Retail | Enterprise (> 1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Calabrio ONE?** I appreciate how One has improved overall productivity with our Quality Management team. I am loving the new Insights and the potential the feature could bring to better understanding our business and clients. **What do you dislike about Calabrio ONE?** The user interface feels a bit outdated. Insights training and reference materials are a work in progress adding new challenges to replace DX reporting/dashboards. **What problems is Calabrio ONE solving and how is that benefiting you?** QM information is centralized. Evaluators productivity improved. WFM replaced excel based scheduling. ### 3. Calibrio Experience **Rating:** 5.0/5.0 stars **Reviewed by:** Krestine P. | Fraud Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Calabrio ONE?** What I like about this tool is its so convenient and useful on our everyday task. The tool is user friendly. I can easily check my task clearly, process request for leaves, fast notfication with requests. It has different that you can look on to. fast notification when the task has been updated and the things that you need to do in a timely manner. You can also access it outside of office. **What do you dislike about Calabrio ONE?** so far everything on this tool is useful and convenient **What problems is Calabrio ONE solving and how is that benefiting you?** this is the tool we use everyday for our daily task and routines. this is where we track our task in a timely manner ### 4. Calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwanda Z. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Calabrio ONE?** I like how it always reminds me aux the correct code at any given time. I also like how I get to see how the entire day is scheduled as soon as I log on. **What do you dislike about Calabrio ONE?** I dislike how it does not enable me to see other departments schedules. **What problems is Calabrio ONE solving and how is that benefiting you?** It is solving my short memory problem and benefits me by being my reminder at all times. ### 5. BESK EXPERIENCE WITH CALABRIO **Rating:** 5.0/5.0 stars **Reviewed by:** Nokwanda D. | customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 27, 2024 **What do you like best about Calabrio ONE?** I can see my schedule, great features , easy to use and you can book your leaves **What do you dislike about Calabrio ONE?** SO far I have best experience with calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** making sure tht you are always on time and booking your leaves ahead , you always have time to follow your shifts ### 6. Unique **Rating:** 5.0/5.0 stars **Reviewed by:** Samkelisiwe V. | Payment Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Calabrio ONE?** I like it most because it allows you to check your schedule and plan around it. **What do you dislike about Calabrio ONE?** That leave balances have to be manually updated by work-force management **What problems is Calabrio ONE solving and how is that benefiting you?** The booking/approval of leave because it is booked through calabrio and approved by the system making it fair for everyone. ### 7. Resourceful and great to view **Rating:** 5.0/5.0 stars **Reviewed by:** Dalila D. | Customer Care, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Calabrio ONE?** What I like best about Calabrio ONE is that it gives you your schedule, which is easy to view and I also enjoy how you can swap or trade shifts with colleagues. I also like how it alerts you 5 minutes before your next scheduled activity. **What do you dislike about Calabrio ONE?** I dislike that Calabrio ONE is not linked with our pay system. We have to use a different system to view our PTO, sick time, etc but it does not correspond to Calabrio ONE. **What problems is Calabrio ONE solving and how is that benefiting you?** I do not have anyp problems solving so I feel it benefits the user for their needs. ### 8. Endless Information **Rating:** 5.0/5.0 stars **Reviewed by:** Stephanie R. | Business Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Calabrio ONE?** I like having access to a lot of data and exploring the different possibilities. I have been able to create dashboards for different uses. **What do you dislike about Calabrio ONE?** It is not very easy to connect the different data sets and its not very easy to get help in getting more feature **What problems is Calabrio ONE solving and how is that benefiting you?** Customer Experience ### 9. Awesome application **Rating:** 5.0/5.0 stars **Reviewed by:** Kwanele M. | Payment operations specialists, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2024 **What do you like best about Calabrio ONE?** You can see the plan of the day, your schedules for the day and month. You can book leave or even swap working shifts **What do you dislike about Calabrio ONE?** i honestly think this was designed perfectly **What problems is Calabrio ONE solving and how is that benefiting you?** I can see my daily schedules and book my leave ### 10. Calabrio | Contact Center Workforce Optimization **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Automotive | Mid-Market (51-1000 emp.) **Reviewed Date:** May 24, 2024 **What do you like best about Calabrio ONE?** Calabrio's Contact Center Workforce Optimization suite is a standout solution that provides a comprehensive set of tools for managing and optimizing contact center operations. Its strengths in forecasting, scheduling, quality management, and analytics make it a valuable asset for any contact center aiming to improve efficiency and customer satisfaction. While there are areas for improvement, particularly in terms of initial setup and cost, the overall benefits and capabilities of the platform make it a highly recommended choice for contact centers looking to elevate their performance. **What do you dislike about Calabrio ONE?** The software can be complex to set up and use effectively, especially for new users. The variety of features and options may require significant training and time to master. **What problems is Calabrio ONE solving and how is that benefiting you?** The platform is praised for its user-friendly interface and versatility, making it suitable for various business lines and sizes ### 11. Sometime quirky but overall a good WFM tool. **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Primary/Secondary Education | Mid-Market (51-1000 emp.) **Reviewed Date:** April 17, 2024 **What do you like best about Calabrio ONE?** We moved to Calabrio One to help with more impactful omni-channel forecasting and scheduling. The agent user interface was also a nice upgrade to our old WFM application. While it took some time getting used to, and with the help of their support staff, our forecasts are really strong. **What do you dislike about Calabrio ONE?** One major sticking point has been Data Explorer. When we were upgraded we were given some basic "How To" videos on how to create new dashboards. However you really need to be a data analyst or someone with a lot of Business Objects experience to really create something in depth. Unfortunately if you dont have that experience and need help with a dashboard you will need to pay for professional services to help you. **What problems is Calabrio ONE solving and how is that benefiting you?** They are working with our ACD vendor to develop better statistical data for chat volume. Our chat vendor has things setup a little differently and that's requiring some customization ### 12. Understanding systems and updates that could be extremely beneficial to the company **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Banking | Small-Business (50 or fewer emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Calabrio ONE?** At the confernce I liked how the speakers were willing to take time out of their day to answer more in depth questions and work with us individually. **What do you dislike about Calabrio ONE?** I liked everything about Calabrio One conference, our company has not switched over to the cloud which would be extremely beneficial to us. **What problems is Calabrio ONE solving and how is that benefiting you?** Allowing us to schedule employees for breaks and times out to better configure information for how busy our ACustoemr Care Team is and what callers may be needing when calling in ### 13. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Diana Rose F. | risk investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** June 08, 2024 **What do you like best about Calabrio ONE?** you can easily see the schedule updates , the features are the best like the feature were you can use it as well outside the office , all updates made for the application is helpful and you can use the application multiple time . **What do you dislike about Calabrio ONE?** as of the moment i dont see any bad side or anything to dislike for the Calabrio ONE application . **What problems is Calabrio ONE solving and how is that benefiting you?** it helps us with our daily office schedules , filling leave , swapping schedules , filling our over time . ### 14. calibrio **Rating:** 5.0/5.0 stars **Reviewed by:** Slindelokuhle N. | senior sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Calabrio ONE?** easy to use andimprove the customer experience. generate schedule . **What do you dislike about Calabrio ONE?** calibrio is sometimes slow when loading and can habe issue with adrehence tracking **What problems is Calabrio ONE solving and how is that benefiting you?** help us to improve customer and opeartional experience ### 15. Easy Calabrio. **Rating:** 5.0/5.0 stars **Reviewed by:** Aviwe N. | Senior Associate Operations, Mid-Market (51-1000 emp.) **Reviewed Date:** August 21, 2024 **What do you like best about Calabrio ONE?** Knowing your schedules. Easy to apply for leaves. Easy to see other peoples schedules. Able to track your leave requests. Having to exhange shifts. **What do you dislike about Calabrio ONE?** Not having control of aproaving my leaves. **What problems is Calabrio ONE solving and how is that benefiting you?** Adherence tracking on a daily basis. Maintaining chaos, since everyone knows when they need to be at work. A professional way to manage the workforce. Convenient to even download on your mobile phone, easy to use anywhere. ### 16. Very help full and it allows me to stay in track with my attendance and adherence. **Rating:** 5.0/5.0 stars **Reviewed by:** melanie c. | Receptionist, Mid-Market (51-1000 emp.) **Reviewed Date:** June 15, 2024 **What do you like best about Calabrio ONE?** What helps me the most is staying stable with my adhereance. It it very easy to us. there is no point in calabrio where you will need any assistance but if there is the customer support and or tools alwasy welcome to use and efficient to use. I use callario on a daliy basis to track my stats.With time, implementation of the techniques will become automatic. **What do you dislike about Calabrio ONE?** There are no disadvantaed to calabrio one in my opinion, there is enough information that is given to you as well as instructions and up to date accesability. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio does benefit me in many ways but one important way is staying on track with my adhearance. ### 17. It helps me in improving my adherence to my breaks, training and meetings. **Rating:** 5.0/5.0 stars **Reviewed by:** Okuhle Z. | Customer Sales Associate, Mid-Market (51-1000 emp.) **Reviewed Date:** August 26, 2024 **What do you like best about Calabrio ONE?** I can easily apply for my annual leave days. **What do you dislike about Calabrio ONE?** I don't have any dislikes, the software is very helpful. **What problems is Calabrio ONE solving and how is that benefiting you?** Manages employees' schedule and it benefits me by notifying me everytime there is a meeting, training or lunch time. ### 18. an excellent workforce management toll **Rating:** 5.0/5.0 stars **Reviewed by:** Mzok’thula M. | customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 28, 2024 **What do you like best about Calabrio ONE?** the popup schedule notifications which ensure up to date adherence **What do you dislike about Calabrio ONE?** schedule adherence is not percentage is not shown on the home/schedule page. **What problems is Calabrio ONE solving and how is that benefiting you?** It ensures we are will staffed based on work volumes and personell requirements ### 19. Excellent Experience! Learned so many new things! **Rating:** 5.0/5.0 stars **Reviewed by:** Shauna G. | Contact Center Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Calabrio ONE?** The funcionality of the system and also how you can make it your own. **What do you dislike about Calabrio ONE?** Having to work in 2 different areas for the back end and front end **What problems is Calabrio ONE solving and how is that benefiting you?** Nothing at the moment ### 20. My experience using Calabrio **Rating:** 4.5/5.0 stars **Reviewed by:** GIOVANA A. | Real time analyst, Telecommunications, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Calabrio ONE?** It is an intuitive tool to use and has all the information in one place making the daily routine easier. **What do you dislike about Calabrio ONE?** Sometimes the settings the we have choose to show up changes to the default setting again. **What problems is Calabrio ONE solving and how is that benefiting you?** Using Calabrio helps me to control the adherence of callcenter agents and better plan their schedules changes and activities. This is very helpfull to improve the operation revenue and quality. ### 21. How useful am I? **Rating:** 4.0/5.0 stars **Reviewed by:** Marjorie C. | Risk Investigator, Financial Services, Mid-Market (51-1000 emp.) **Reviewed Date:** April 10, 2024 **What do you like best about Calabrio ONE?** First, Calabrio ONE is an application that we use for Workforce of staffing. It´s an online platform that provide access to anyone in in the cloud. But of course only if you are within the company. It also allows us, in the call center industry to work faster, smarter and better. We use it everyday and gives us a visibility of our work schedule. **What do you dislike about Calabrio ONE?** The only downsides I´m seeing here is it is dependent to Okta Verify for logging in. **What problems is Calabrio ONE solving and how is that benefiting you?** It gives us the visibility of out schedule and we have option to file our PTO even at home ### 22. Great system for scheduling and requesting times! **Rating:** 5.0/5.0 stars **Reviewed by:** Daisy L. | Teleservice Agent, Enterprise (> 1000 emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Calabrio ONE?** I like where there's clear cut tabs of information to see how many points I have available to use and be able to see my work format with ease and request time off is easy. **What do you dislike about Calabrio ONE?** There is nothing I dislike about Calabrio. **What problems is Calabrio ONE solving and how is that benefiting you?** The ease of being able to use my work schedule and find clarity in how to see my absences and request time off with ease! ### 23. Very easy and simple way to access your shifts. **Rating:** 5.0/5.0 stars **Reviewed by:** Aaliyah H. | Porsche Assistant, Small-Business (50 or fewer emp.) **Reviewed Date:** June 11, 2024 **What do you like best about Calabrio ONE?** Its easy to use, very simple. Everything to do with shifts is on there. Highlights how likely it is to book time offon certain days. Easy to book time off. Can access it from your phone on the app. **What do you dislike about Calabrio ONE?** There is nothing i dislike about calabrio. **What problems is Calabrio ONE solving and how is that benefiting you?** What days Im working ad not working, when meetings have been booked in by management is easy for me to see. ### 24. Calabrio Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nathan P. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 25, 2024 **What do you like best about Calabrio ONE?** Calabrio make it such an easy and user friendly experience to know your employee's team's schedule and to be able to make adjustments so smoothly. Also tracking things like Adherence is super simple and they continue to make awesome improvements daily. **What do you dislike about Calabrio ONE?** I wish the Adherence would extend out further than 30 days, maybe 60 days instead **What problems is Calabrio ONE solving and how is that benefiting you?** It solves all my day-day issues with knowing where my employees are at and whether they're on the phones and can alarm you if they are not. ### 25. Easy to navigate **Rating:** 5.0/5.0 stars **Reviewed by:** Jerry D. | Lead, Mid-Market (51-1000 emp.) **Reviewed Date:** June 17, 2024 **What do you like best about Calabrio ONE?** I like how effecitve the website it when utilizing the tools to review calls. **What do you dislike about Calabrio ONE?** The downside of Calabrio is when it goes down you may not be able to access what information you are needing for an agents score. **What problems is Calabrio ONE solving and how is that benefiting you?** When I need to calabrate a call from an agent the steps are easy to navigate through. ### 26. User friendly and Easy to Understand **Rating:** 5.0/5.0 stars **Reviewed by:** Kathy H. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Calabrio ONE?** It is nice to have all the information together on one page. **What do you dislike about Calabrio ONE?** I can't think of anything right now. Maybe that it takes a few minutes to update sometimes. **What problems is Calabrio ONE solving and how is that benefiting you?** It is so nice to be able to go review a call. Sometimes I am not sure about something that was said and being able to listen to it is helpful. Also, being able to request time off and having my schedule all in the same place is a time saver. ### 27. Excellent tool for workforce management **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Entertainment | Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Calabrio ONE?** Calabrio ONE is really easy to use, very intuitive and easy to integrate with other tools that we use. Also, the possibilities that it gives our users to manipulate their schedules and opportunities of self trading is a great resource. The fact of being an online tool is also a plus one, because users can have access to their schedules at anytime and anywhere, this is really helpful. **What do you dislike about Calabrio ONE?** The reports could be improved as they are not as easy to use as the other resources. **What problems is Calabrio ONE solving and how is that benefiting you?** Workforce management - schedules and reports. ### 28. Generally easy to use. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** May 14, 2024 **What do you like best about Calabrio ONE?** Great to be able to see shifts for the week vs monthly. The different colours for different tasks is very helpful as you're able to see what you need to work at a quick glance. **What do you dislike about Calabrio ONE?** When trying to change a shift time/tasks, the system logs out quite a lot after I try and confirm the change. Possibly due to inactivity. Wish it would log out first before i have tried to action any changes. **What problems is Calabrio ONE solving and how is that benefiting you?** Able to rearrange shifts when swaps have been requested by colleagues. Benefits are that it is quick and easy to use, so changes can me made quickly and give us time back for other work. ### 29. How helpful is calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Sthabile M. | Customer sales specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** August 14, 2024 **What do you like best about Calabrio ONE?** Ease to understand and use, help with schedule display **What do you dislike about Calabrio ONE?** Sometimes it takes longer to load up schedules **What problems is Calabrio ONE solving and how is that benefiting you?** Help with ensuring we have up-to-date work scehdule. ### 30. Calabrio Is Extremely Efficient and User Friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Sabrina L. | Resolution Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Calabrio ONE?** Ease of use and specificity for narrowing down results when it comes to finding a particular call. **What do you dislike about Calabrio ONE?** There is nothing that I dislike about Calabrio One. It is an excellent business tool. **What problems is Calabrio ONE solving and how is that benefiting you?** It is solving verbal disputes between Guests and Team Members that require immediate resolution. ### 31. Calabrio Experience **Rating:** 5.0/5.0 stars **Reviewed by:** ISAQUE X. | WFM RTA, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Calabrio ONE?** The accessibility and usefulness of the program, having all we need in the same place **What do you dislike about Calabrio ONE?** Not having the adherence history in the schedules tab **What problems is Calabrio ONE solving and how is that benefiting you?** Agent Schedules, Adherence checking, planning activities and schedules of agents using the in-app features with ease to use monitoring of the agents scheduling ### 32. Calabrio One is Reliable **Rating:** 4.5/5.0 stars **Reviewed by:** Patrick M. | Customer Protection Associate, Enterprise (> 1000 emp.) **Reviewed Date:** June 02, 2024 **What do you like best about Calabrio ONE?** I like that I can access it anywhere even when I am not in the office. Can easily file a leave or make changes in schedule. **What do you dislike about Calabrio ONE?** I just hope it does not log out the app from phone after you log in **What problems is Calabrio ONE solving and how is that benefiting you?** It helps me to manage my TIME at work and request TIME OFF when needed. ### 33. Calabrio helps us on our schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Enterprise (> 1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Calabrio ONE?** Calabrio is the RTA used to update us on our scheduled and also it makes our life easier since we can file leave of absence here. **What do you dislike about Calabrio ONE?** Sometimes it has downtime and that is maybe because of their system maintenance check. **What problems is Calabrio ONE solving and how is that benefiting you?** Sometimes it is down and that is due to their maintenance schedule. ### 34. A good view and a great analysis **Rating:** 3.5/5.0 stars **Reviewed by:** BRUNO A. | Control Desk, Mid-Market (51-1000 emp.) **Reviewed Date:** June 16, 2024 **What do you like best about Calabrio ONE?** The way the agents are organized in view **What do you dislike about Calabrio ONE?** I think that the filters when we're following the agents are very limited and it could be more accurate with more options. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio is solving the problem of following agents schedules and creating it, it benefits me making it easier. ### 35. Calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Networking | Mid-Market (51-1000 emp.) **Reviewed Date:** September 23, 2024 **What do you like best about Calabrio ONE?** That is does not only show daily but my monthly schedule **What do you dislike about Calabrio ONE?** nothing, it assist me to manange my time **What problems is Calabrio ONE solving and how is that benefiting you?** you are able to read through your monthly schedule and apply for leave in your work station ### 36. easy to use **Rating:** 4.5/5.0 stars **Reviewed by:** RAUL V. | control desk jr, Small-Business (50 or fewer emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Calabrio ONE?** the interface is the best part it's really easy to use and all the shorcuts are beside of the action itself so it's really intuitive. **What do you dislike about Calabrio ONE?** the filters i think that the filters could be more precise **What problems is Calabrio ONE solving and how is that benefiting you?** organization and management of the schedules ### 37. Calabrio's Assistance **Rating:** 5.0/5.0 stars **Reviewed by:** Yolanda J. | Customer Service Representitive, Mid-Market (51-1000 emp.) **Reviewed Date:** June 10, 2024 **What do you like best about Calabrio ONE?** It allows me to review my calls and point's out mistakes or forgotten steps and this allows me a chance to correct and better my response if the same situation arrises. I personally love the reviews, and find it easy to use. **What do you dislike about Calabrio ONE?** I have not found any downsides to reviews given by Calabrio yet **What problems is Calabrio ONE solving and how is that benefiting you?** It provides me feed back to let me know when I'm not following correct lprocedures. It allows me to review and correct pass mistakes. ### 38. Excellent, User Friendly tool for business! **Rating:** 5.0/5.0 stars **Reviewed by:** Nathanael P. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 03, 2024 **What do you like best about Calabrio ONE?** Ease of use and easy to access on a daily basis from work or home. **What do you dislike about Calabrio ONE?** No suggestions at this time. Calabrio ONE meets all my expectations for work use. **What problems is Calabrio ONE solving and how is that benefiting you?** I am able to check my work schedule as well as make requests for changes to my work schedule without having to contact my HR department. ### 39. AMAZING **Rating:** 5.0/5.0 stars **Reviewed by:** Dionna B. | Enterprise (> 1000 emp.) **Reviewed Date:** April 22, 2024 **What do you like best about Calabrio ONE?** EASY TO USE EASY TO REQUEST OFF EASY TO CHECK DAILY SCHEDULE CUSTOMER SERVICE IS USUALLY PROMPT ABOUT REQUESTS I USE IT DAILY YOU CAN KEEP TRACK OF PAST REQUESTS AND CURRENT **What do you dislike about Calabrio ONE?** THE REMOVAL OF THE LEADERBOARD AND ADHERENCE SCREEN **What problems is Calabrio ONE solving and how is that benefiting you?** MAKING SURE MY FMLA AND SCHEDULE IS ADJUSTED FOR MY OFF DAYS ### 40. Calabrio is wonderful **Rating:** 5.0/5.0 stars **Reviewed by:** Ntombifuthi Z. | Customer Sales Agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Calabrio ONE?** It provides you your schedule so that you are able to plan your work. **What do you dislike about Calabrio ONE?** There is nothing to dislike it is simply the best. **What problems is Calabrio ONE solving and how is that benefiting you?** It benefits with arranging my schedule and work flow. ### 41. GREAT EXPERIENCE **Rating:** 4.5/5.0 stars **Reviewed by:** londyn w. | Mid-Market (51-1000 emp.) **Reviewed Date:** May 15, 2024 **What do you like best about Calabrio ONE?** The organization, and the time layouts make scheduling easy to see. **What do you dislike about Calabrio ONE?** sometimes there are glitches in the system and I have to re-login. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio is making it easy for me to see my schedule. ### 42. It is Amazing **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospitality | Mid-Market (51-1000 emp.) **Reviewed Date:** June 19, 2024 **What do you like best about Calabrio ONE?** It gives me updates on my call surveys, letting me know where Im at all times. It allows me to see what I need to work on to help me to better myself. **What do you dislike about Calabrio ONE?** It will not update on the surveys when I open it up. **What problems is Calabrio ONE solving and how is that benefiting you?** I can see all calls and review them ### 43. Its's accurate and simple to use **Rating:** 5.0/5.0 stars **Reviewed by:** Asandile M. | Customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** June 05, 2024 **What do you like best about Calabrio ONE?** Accessibility , every thing is located easily **What do you dislike about Calabrio ONE?** The fact that logging in takes time and this is frustrating **What problems is Calabrio ONE solving and how is that benefiting you?** allocating shift times ### 44. usefull for agent schedule **Rating:** 4.0/5.0 stars **Reviewed by:** Angela T. | customer service agent, Mid-Market (51-1000 emp.) **Reviewed Date:** March 14, 2024 **What do you like best about Calabrio ONE?** i like to see my entire week schedule at once. **What do you dislike about Calabrio ONE?** i would like to have notifications with sound to be able to notice the changes on real time. **What problems is Calabrio ONE solving and how is that benefiting you?** the issues resolved with this app is for you as agent to be able to have a real time shedule where you can see any changes that might be need to be done. ### 45. How Calabrio helps Workforce **Rating:** 5.0/5.0 stars **Reviewed by:** JC C. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Calabrio ONE?** I like the interface of calibrio. It's easy to use and details are clear. **What do you dislike about Calabrio ONE?** Some times it has syncing issue with our soft phone app **What problems is Calabrio ONE solving and how is that benefiting you?** I solves staffing prolems quickly and it gives us more time to do other task ### 46. I can easily see my day to day conversation and also the records and history of my each every calls. **Rating:** 5.0/5.0 stars **Reviewed by:** Meshwa P. | Enterprise (> 1000 emp.) **Reviewed Date:** April 09, 2024 **What do you like best about Calabrio ONE?** I can get to know where am I standing in taking calls my quality and mistakes. **What do you dislike about Calabrio ONE?** Sometimes I donot get notification of my calls scored. **What problems is Calabrio ONE solving and how is that benefiting you?** If there is any difficulity in searching specific call they have specialized filters which really helps and make it easy. ### 47. Simplicity for Solace **Rating:** 4.5/5.0 stars **Reviewed by:** Anthony S. | Enterprise (> 1000 emp.) **Reviewed Date:** April 23, 2024 **What do you like best about Calabrio ONE?** That one can see all of their requestes in real time and status. **What do you dislike about Calabrio ONE?** The inconsistency of getting things posted by management. **What problems is Calabrio ONE solving and how is that benefiting you?** Knowing that I can have advance notice of my schedule and off time weeks in advance. ### 48. Calabrio is an excellent app which has allowed me to track my schedule on time **Rating:** 5.0/5.0 stars **Reviewed by:** Kavali K. | Enterprise (> 1000 emp.) **Reviewed Date:** April 29, 2024 **What do you like best about Calabrio ONE?** The most helpful feature in calabrio that I found was the notification which it send when I am scheduled for go on break or queue **What do you dislike about Calabrio ONE?** I have nothing to dislike on this app as it is the best **What problems is Calabrio ONE solving and how is that benefiting you?** Like I said it was hard for me to manage my schedule with the busy work lifestyle but due to calabrio I am able to follow my schedule and maintain my quality ### 49. My Calabrio experience is pretty smooth. **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Enterprise (> 1000 emp.) **Reviewed Date:** June 14, 2024 **What do you like best about Calabrio ONE?** What I most like about Calabrio is managing my work schedule and break timeing on daily basis. **What do you dislike about Calabrio ONE?** There are not many downside of Calabrio, however I have used Calabrio on my mobile using Chrome but over there the experience is not good as compaire to using it on desktop. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio manily helps me for monitoring my daily work schedule and if I need to update my schedule in case of any emergence I can do it from my end also so that's good part. ### 50. Good, fast solution with minor flaws **Rating:** 4.5/5.0 stars **Reviewed by:** Aurelijus . | WFM Partner, Mid-Market (51-1000 emp.) **Reviewed Date:** April 19, 2024 **What do you like best about Calabrio ONE?** It is fast, easy to use, with responsive customer support. **What do you dislike about Calabrio ONE?** Limited schedule view functionality and quite poor reporting module (which will soon be replaced so this will be irrelevant) **What problems is Calabrio ONE solving and how is that benefiting you?** Forecasting (partially), Scheduling, Real time tracking, Payroll. ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?page=4§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+20%3A18%3A24+-0500&secure%5Bsession_id%5D=07bcf9c6-e003-495e-a0b3-5aa816bf2139&secure%5Btoken%5D=32869d460c2515296b4e6ded487b37f90db6abd3ebb4d02cfe8e9985fad305b0&format=llm_user) ## Calabrio ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)