--- title: Calabrio ONE Reviews meta_title: 'Calabrio ONE Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter 433 reviews by the users' company size, role or industry to find out how Calabrio ONE works for a business like yours. aggregate_rating: rating_value: 4.4 review_count: 433 scale: '5' date_modified: '2026-07-27' parent_category: name: Call & Contact Center url: https://www.g2.com/categories/call-contact-center --- # Calabrio ONE Reviews **Vendor:** Verint **Category:** [Contact Center Workforce Software](https://www.g2.com/categories/contact-center-workforce) **Average Rating:** 4.4/5.0 **Total Reviews:** 433 ## About Calabrio ONE Calabrio ONE is now Verint. The workforce engagement and contact center intelligence capabilities you knew as Calabrio ONE are now offered through Verint CX Automation Platform – with expanded AI capabilities, deeper integrations, and the same focus on agent experience and customer outcomes. The Verint CX Automation Platform helps contact centers automate CX workflows and deliver measurable outcomes. Built to run on your existing infrastructure, it integrates with any CCaaS, CRM, or AI model. Powered by a shared CX Data Hub and Verint Da Vinci™ AI, the platform learns from every interaction to drive automation across self-service, agent support, analytics, quality, and workforce engagement. ## Calabrio ONE Pros & Cons **What users like:** - Users find Calabrio ONE's **ease of use** a vital advantage, significantly streamlining workflows and enhancing efficiency. (44 reviews) - Users value the **time-saving efficiency** of Calabrio ONE, transforming lengthy tasks into quick, streamlined processes. (29 reviews) - Users highlight the **ease of use** and regular updates of Calabrio ONE, enhancing team efficiency and satisfaction. (28 reviews) - Users value the **flexible scheduling feature** of Calabrio ONE, enhancing employee satisfaction in dynamic environments. (21 reviews) - Users appreciate the **customer support** from Calabrio ONE, especially the attentive service from their Customer Success Manager. (20 reviews) - User Interface (20 reviews) - Effective (18 reviews) - Users find that Calabrio ONE offers **significant time savings** through its user-friendly design and streamlined processes. (18 reviews) - Easy Setup (17 reviews) - Time-saving (16 reviews) **What users dislike:** - Users find the **inadequate reporting** and confusing support of Calabrio ONE frustrating, impacting usability and efficiency. (13 reviews) - Users experience **poor reporting** with Calabrio ONE due to complexity, inconsistencies, and lack of tailored support. (13 reviews) - Users express concerns about the **limited features** of Calabrio ONE, impacting usability and overall effectiveness. (12 reviews) - Users express concern over **inaccurate data analysis** , which undermines confidence in the reliability of reporting results. (10 reviews) - Users find the **interface not intuitive** , facing challenges in navigating features and utilizing Insights effectively. (10 reviews) - Users find the **learning curve steep** with Calabrio ONE, requiring additional training to fully utilize its features. (9 reviews) - Complexity (8 reviews) - Data Management (8 reviews) - Difficult Setup (8 reviews) - Initial Difficulties (8 reviews) ## Calabrio ONE Reviews ### 1. Agent Monitoring and Call Review Made Easy **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** Agent screen monitoring, review calls, and evaluation form embedded within Calabrio. Good for quality assurance and coaching. **What do you dislike about Calabrio ONE?** A lot of filters and reports can be limiting for those who do not have extensive knowledge. **What problems is Calabrio ONE solving and how is that benefiting you?** Transparency with my team. We can go back to calls to see what all happened, and we can also have coaching sessions. ### 2. Horrible Service! Nothing but dead ends and automated messages. **Rating:** 1.5/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Mid-Market (51-1000 emp.) **Reviewed Date:** September 03, 2025 **What do you like best about Calabrio ONE?** It works when set up and managed properly. **What do you dislike about Calabrio ONE?** I am a consultant who has worked with Calabrio on multiple occasions. While the product itself is solid, it is often implemented poorly, and the company’s support model creates significant challenges. Their pricing approach tends to nickel-and-dime customers, making it difficult to get the necessary assistance without paying top dollar for additional services. It also feels as though they intentionally make self-education difficult in order to push customers into purchasing overpriced support. For example, I have been trying for months to gain access to Calabrio’s online learning resources, but access has repeatedly been denied unless additional fees are paid. In my opinion, no matter how good the product may be, it becomes irrelevant when the company’s support approach is this predatory. **What problems is Calabrio ONE solving and how is that benefiting you?** QA and WFM ### 3. Most used within all organization to maintain prime contact **Rating:** 5.0/5.0 stars **Reviewed by:** Vanner M. | WFM RTA, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** June 27, 2024 **What do you like best about Calabrio ONE?** Calabrio is very use full and easy to use in day to day we all will check with the sceduled floks with there adherence to not impacy for the business requirement for the day to day. The integration of the tool is very user friendly and The software was designed with ease of implementation in mind.It's usually reactive, meaning that the support team responds to customer inquiries as they come in, and tries to resolve any issues as quickly and effectively as possible & as documented by the number of times per day, week, or month, as appropriate, a supply is used by the individual. **What do you dislike about Calabrio ONE?** Thers is no major issue found while using with the application it is good and user friendly for ever one. **What problems is Calabrio ONE solving and how is that benefiting you?** Combining your contact center data with Calabrio ONE information can help you solve your unique business problems – from call volume or staffing changes to marketing campaign updates. Unify data from multiple sources into a single repository to gain and act on insights about your customers faster. ### 4. Boosts Productivity and Scheduling—Perfect for My Needs **Rating:** 5.0/5.0 stars **Reviewed by:** Nontobeko M. | Customer Service Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 19, 2025 **What do you like best about Calabrio ONE?** Scheduling and increasing productivity in the work space **What do you dislike about Calabrio ONE?** For the purpose I use it for it works perfectly **What problems is Calabrio ONE solving and how is that benefiting you?** Productivity Schedule Work force management Analysis and forecasting Leave application and shift swaps ### 5. Calabrio review **Rating:** 5.0/5.0 stars **Reviewed by:** Taja M. | Accountant, Mid-Market (51-1000 emp.) **Reviewed Date:** August 12, 2025 **What do you like best about Calabrio ONE?** I appreciate Calabrio ONE for its ease of use, intuitive scheduling features, and strong reporting capabilities **What do you dislike about Calabrio ONE?** I dislike slow loading times, especially with large datasets, poor data transfer to reporting, and inaccurate or difficult-to-navigate reporting **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE solves problems in workforce optimization, quality management, and customer experience by providing an integrated platform for call recording, workforce management (WFM), quality assurance (QA), and analytics. ### 6. Great Data Access, But Dashboard Customization Needed **Rating:** 3.0/5.0 stars **Reviewed by:** Lisa G. | Operations Supevisor, Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** I like that I can view data for my team, and that I can pull historical calls to review them. I like the dashboard as well **What do you dislike about Calabrio ONE?** I wish the dashboard was more customizable **What problems is Calabrio ONE solving and how is that benefiting you?** Without calabrio scheduling would be impossible for our queue based support teams! ### 7. Calabrio delivers reliability, flexibility and excellent support **Rating:** 5.0/5.0 stars **Reviewed by:** Demian C. | System Engineer, Enterprise (> 1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** As a Calabrio system administrator for the past seven years I have worked with the product and many of it's features as the product evolved. Calabrio delivers on reliable performance, flexible options to support changing business needs and excellent support to implement innovative new features and maximize return on investment. Calabrio offers an immense knowledge base and easily accessible training materials for any level of user, from end user to system administrator. Calabrio was and remains a valuable solution for our quality management and voice recording needs. The product integrated easily with our existing phone system and contact center. Over the years my organization has relied on Calabrio, it's been smooth sailing. Our customer success manager helps ensure we get the support we need and takes the time to learn about our business needs and goals. Calabrio technical support responds to any issues we have, typically with changes or configuration questions, and they are willing to provide timely, hands-on support to ensure our needs are met. **What do you dislike about Calabrio ONE?** I can't think of anything I dislike about Calabrio. At one point, the cost for advanced analytics was prohibitive but Calabrio ONE (cloud) makes the price point much more palatable for stakeholders - the number of features Calabrio delivers and constantly improves is staggering when compared to other products in the voice recording and analytics arena. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio solves the problem of compliance - we can rest assured we are in lockstep with changing legal compliance related to our industry. ### 8. Robust System with Continuous Training and Excellent Updates **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 10, 2025 **What do you like best about Calabrio ONE?** I love how robust the system is. I love the updates that come out. I love that training Webinars are available for continuous training. **What do you dislike about Calabrio ONE?** I don't have anything off the top of my head that I dislike about Calabrio **What problems is Calabrio ONE solving and how is that benefiting you?** Ease of scheduling amongst the workforces. Fairness amongst schedules and agents. ### 9. Extensive Dropdown Options Enhance Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Manufacturing | Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** The dropdown selection offers a wide variety of options to choose from. **What do you dislike about Calabrio ONE?** There are some issues with isolated populations affecting certain agents. **What problems is Calabrio ONE solving and how is that benefiting you?** This is a real-time solution designed to help manage call center staff schedules, including time off, breaks, lunches, and training sessions. ### 10. Effortless to Use with Impressive Features **Rating:** 5.0/5.0 stars **Reviewed by:** Marie C. | PAC, Mid-Market (51-1000 emp.) **Reviewed Date:** November 25, 2025 **What do you like best about Calabrio ONE?** Its so easy to use and has so many features. I use it often during the day with ease. **What do you dislike about Calabrio ONE?** I haven't found anything I dislike as of yet! **What problems is Calabrio ONE solving and how is that benefiting you?** It allows me to see my schedule, review calls, see what calls were graded. ### 11. The perfect way to be on time **Rating:** 5.0/5.0 stars **Reviewed by:** Omar E. | Customer service agent, Enterprise (> 1000 emp.) **Reviewed Date:** January 12, 2025 **What do you like best about Calabrio ONE?** The request on the schedule swaps are really easy to use. **What do you dislike about Calabrio ONE?** Stills login out but It's not so fast. however, it would be better if it stays log in. **What problems is Calabrio ONE solving and how is that benefiting you?** Having a clear information about the schedule during my workign hours. ### 12. User friendly **Rating:** 5.0/5.0 stars **Reviewed by:** Samantha L. | Customer Service Represenative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 29, 2025 **What do you like best about Calabrio ONE?** i love the fact that i not only can see my schedule but my coworkers as well. **What do you dislike about Calabrio ONE?** I dont have an issue, everything works great **What problems is Calabrio ONE solving and how is that benefiting you?** it helps a lot with shift trade without having to visit the managers office ### 13. Educational and Very Helpfull Tool **Rating:** 5.0/5.0 stars **Reviewed by:** Darlene W. | Care Center Support Systems Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 12, 2025 **What do you like best about Calabrio ONE?** The different ways that the tool can be used. We use it for Analytics, WFM, QM hopefully soon to be AI. We love working with our Customer Success Manager Sumner. He is very attentive with what we need. We use Calabrio everyday for over 500 hundred agents half of those are WFM. Our agents have easy access to their recordings and evalutations to better their selves if need be. **What do you dislike about Calabrio ONE?** Our downside right now is that we are in the process of upgrade to the new WFM so we do not have all the new features to use. With that we do not get our recordings until 2hrs after they are done. **What problems is Calabrio ONE solving and how is that benefiting you?** As our right now they are helping us with the new WFM upgrade. This will give use new and better features for our Care Center. ### 14. up to date information and request provided **Rating:** 5.0/5.0 stars **Reviewed by:** Nordia G. | customer service, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2025 **What do you like best about Calabrio ONE?** up-to-date information and a request provided. **What do you dislike about Calabrio ONE?** Ease of Use, and some information is not available. **What problems is Calabrio ONE solving and how is that benefiting you?** providing my work hours. ### 15. Outstanding Scheduling and Forecasting Features **Rating:** 5.0/5.0 stars **Reviewed by:** Milad B. | WFM senior analyst, Enterprise (> 1000 emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** Scheduling and forecasting modules are very effective and useful **What do you dislike about Calabrio ONE?** Nothing actually detected till now , everything is doing well **What problems is Calabrio ONE solving and how is that benefiting you?** Scheduling and forecasting ### 16. easy to approach **Rating:** 5.0/5.0 stars **Reviewed by:** Travois H. | Customer Service Representative, Mid-Market (51-1000 emp.) **Reviewed Date:** August 13, 2025 **What do you like best about Calabrio ONE?** The timely updates for example when it is time for me to switch channels **What do you dislike about Calabrio ONE?** Sometimes my shift takes a while to be updated **What problems is Calabrio ONE solving and how is that benefiting you?** Its benefiting me by keeping me updated in regards to my shift ### 17. Calabrio One Review **Rating:** 3.5/5.0 stars **Reviewed by:** Priyanka K. | WFM Senior Analyst, Enterprise (> 1000 emp.) **Reviewed Date:** July 10, 2025 **What do you like best about Calabrio ONE?** I like the multiple options under Calabrio One that is People tab, Schedule tab, Budget and Forecast **What do you dislike about Calabrio ONE?** It has lot of manual work to update things **What problems is Calabrio ONE solving and how is that benefiting you?** It gives a view to showcase all the staffing availability and provide an estimated capacity of people that would required ### 18. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Rachel Ann G. | Fraud investigator, Mid-Market (51-1000 emp.) **Reviewed Date:** April 05, 2024 **What do you like best about Calabrio ONE?** its easy to access you can check on schedule easily **What do you dislike about Calabrio ONE?** none so far its all good , nothing to work on and improve so far **What problems is Calabrio ONE solving and how is that benefiting you?** well it was our access to check our daily task , it is easier to use compared to others ### 19. Calabrio Customer Experience **Rating:** 4.0/5.0 stars **Reviewed by:** Chris M. | Technology Manager, Enterprise (> 1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Calabrio ONE?** Single Pane of Glass to access and review recordings. **What do you dislike about Calabrio ONE?** In an HA build, there are A LOT of servers to patch. **What problems is Calabrio ONE solving and how is that benefiting you?** Legal Retention Policy Enforcement and Quality Assurance and Staff Training ### 20. Very happy with Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Tim B. | District Customer Service Manager, Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Calabrio ONE?** I love the accessibility and support Calabrio ONE offers to its users. Calabrio’s team is genuinely dedicated to fostering a collaborative community, with monthly Customer Connect meetings that provide an invaluable opportunity to share ideas and best practices with other users. Their Calabrio Success Portal is top-notch, offering a wealth of resources and tools that make it easy to maximize the platform’s capabilities. Plus, Calabrio ONE itself is intuitive and user-friendly, making it easy for our team to get up to speed quickly. The combination of a supportive community, exceptional resources, and ease of use makes Calabrio ONE a standout solution. **What do you dislike about Calabrio ONE?** As someone who isn’t the most tech-savvy on our team, I sometimes find myself needing to look up the technical jargon that comes up in discussions. That said, there's honestly little to dislike about Calabrio ONE itself. Anytime a question or minor issue does arise, Calabrio’s team is incredibly responsive, offering helpful ideas and solutions right away. Their support and willingness to guide users through any challenges make the experience smooth and reassuring. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE has been instrumental in helping us address key quality and accountability challenges. We can easily review recorded calls flagged as problematic or verify what was communicated to customers, giving us confidence in handling disputes or inquiries. Additionally, we’ve built a Quality Assurance team that evaluates calls, assigning agents a score based on performance, which we've now linked to performance-based pay. This integration not only motivates our agents but also drives continuous improvement in call quality, ultimately enhancing our overall customer experience. ### 21. Best WFM System for Ultimate Flexibility **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** November 24, 2025 **What do you like best about Calabrio ONE?** Calabrio ONE has the best WFM system on the market. **What do you dislike about Calabrio ONE?** Complex integration and implementation setup. However, this is due to the amount of configuration possible. **What problems is Calabrio ONE solving and how is that benefiting you?** Workforce scheduling and the speed of scheduling with SLAs in mind. ### 22. Calabrio is exceptional **Rating:** 5.0/5.0 stars **Reviewed by:** Shaniece . | Workforce Management Supervisor, Mid-Market (51-1000 emp.) **Reviewed Date:** May 07, 2025 **What do you like best about Calabrio ONE?** Calabrio provides the option to create users by ranking then, it provides detailed reports that are user friendly with having to make much tweaks to the data **What do you dislike about Calabrio ONE?** The format in which the names are exported sometimes but it's customizable so it's fine **What problems is Calabrio ONE solving and how is that benefiting you?** Creating schedules for me based on my forecast, reduces manual calculations ### 23. The good and bad of Calabrio **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 11, 2025 **What do you like best about Calabrio ONE?** Being able to evaluate calls in a system that will allow us to pull reporting and statistics has been invaluable. Creating evaluation forms is easy and the basic reporting is helpful. **What do you dislike about Calabrio ONE?** Data explorer reporting is often incorrect and confusing to navigate. Not being able to retire old evaluation forms so that they no longer show up in reporting for "On Prem" version of Calabrio has been frustrating. At times, the system can be slow and has many technical issues. The transcription of call recordings is often severely inaccurate. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio ONE is solving the problem of tracking quality metrics and benefits me so that I do not have to manually dig through evaluations to find trends and KPIs. ### 24. Scheduling Software moving to the next level **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Government Administration | Mid-Market (51-1000 emp.) **Reviewed Date:** October 28, 2022 **What do you like best about Calabrio ONE?** I love that there are multiple resources within Calabrio ONE. I have access to data, QA, WFM, and call recordings all in one program. The software is continually being updated and innovated to grow as the business grows. The Analytics tool can be game-changing for many different business types. It's a product that I advocate for because of the value it can bring to our business operations. **What do you dislike about Calabrio ONE?** I wish the Data Explorer feature was more user-friendly. There are people I can reach out to at Calabrio who can help and are excellent at putting things together. If Data Explorer had a more straightforward interface, it might make asking for assistance less frequent. They have listened to this feedback from myself and other users. They upgraded their reporting features and I can't wait to use their new Insights tool. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio helps simplify our leave process and, with different tools, simplifies scheduling. There is a lot under the hood of the program, meaning there is a lot to learn. We have been able to launch custom dashboards to put more information at our agent's fingertips. I am confident that we will continue to find more ways to use it to gain efficiencies and get more out of our data. ### 25. Calabrio QM Review **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Mental Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 19, 2024 **What do you like best about Calabrio ONE?** Calabrio is esthetically pleasing and has the information well organized (specially with the last developments they made which include Insights). The system is not overwhelming and is easy to use and navigate through. It is quite intuitive. It offers a lot of possibilities for daily contact center management in terms of quality. Its implementation was fairly easy once you figure out how you will outline the architecture of the Depts/Teams. The best feature of Calabrio is their customer support. I really like their ticketing system and the immediate outreaches (which always include a meeting to ensure they understand where the problem lies). This along with the account manager support as well as the implementation manager makes up for a smooth experience. They are very dedicated to their clients. Insights interactive reporting is surely a step forward into Calabrio taking the next level. **What do you dislike about Calabrio ONE?** Integration with other features such as Qualtrics and in-house case management system used by the company is not being so easy. The biggest challenge is by far related to their predictive model which has limited capabilities for a business like ours (where agents handle multiple calls in different languages). The model needs to be revamped to include options of excluding other parameters (apart from the sanding option of groups/teams). If they are able to use the parameters available in the retention policy for calls, this would be a breakthrough. Hopefully new features will be available in Insights but for now there is no option of tailoring the available pre-built dashboards to the company's need. For call management, bulk deletion and possibility of marking calls in bulk as "cannot score" or "mark for training" is needed to better manage quality and the predictive model. The phrase library analytics should include automatic suggestions based on the company's calls (instead of general AI suggestions that do not relate to the calls we are doing). For contact management, an integrative approach is necessary (in terms of client experience, we would like a full view on how the call was managed and also how case management was conducted - case audit). As it stands, the only way i can match both parts of the client's experience (call and case audit) is through metadata which relies on a manual documentation and fails sometimes. For evaluations completed, its missing an option of flagging it with other managers. The workaround here seems to be doing a task review and assign it to a manager as FYI. Would like to have a more integrated approach for evaluations. A better system for managing call deletion/call download. **What problems is Calabrio ONE solving and how is that benefiting you?** Call recording and evaluations inclusive platform. Analytic reports that helps us understand where we are excelling and where the opportunities for improvement are. Better management of our auditing program. ### 26. Calabario is a fantastic tool, allowing you to easily view your schedule for the entire month. **Rating:** 5.0/5.0 stars **Reviewed by:** Ana N. | Customer Concierge, Telecommunications, Mid-Market (51-1000 emp.) **Reviewed Date:** February 17, 2025 **What do you like best about Calabrio ONE?** I can see my schedule for the entire month **What do you dislike about Calabrio ONE?** None as for now, Calabrio is incredibly user-friendly and will make managing your schedule a breeze. **What problems is Calabrio ONE solving and how is that benefiting you?** I'm happy to share that with Calabrio, I am able to easily access my schedule for the entire month, so I won't have to guess about my tasks for tomorrow and the rest of the day. It's such a helpful tool ### 27. Overall Good Platform To Use **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Enterprise (> 1000 emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Calabrio ONE?** • The forecasting module is robust and reliable, helping us make data-driven staffing decisions • Standard reporting functionality is comprehensive and user-friendly • Business Insights offers impressive visualizations and shows great potential for advanced analytics • The interface is intuitive, particularly in the core reporting and forecasting sections **What do you dislike about Calabrio ONE?** • There are concerning data discrepancies between Business Insights and Calabrio's standard canned reports, which affects our confidence in the analytics • Shrinkage calculations in Business Insights are inaccurate, making it difficult to rely on for workforce management decisions • The inconsistency between different reporting tools within the same platform creates extra validation work for our team • Extra time is required to cross-reference data between modules to ensure accuracy **What problems is Calabrio ONE solving and how is that benefiting you?** It has a robust reporting tool, which I love. Moving from Verint, we had limitations on what we can pull from the tool With Calabrio, we can almost create any report using Insights. This is a big win for us. Additionally, forecasting has been much easier and more accurate and intuitive. ### 28. It's the best scheduling system I have ever used and very easy to use. **Rating:** 5.0/5.0 stars **Reviewed by:** Nokuthula X. | Dealer Support Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** October 03, 2024 **What do you like best about Calabrio ONE?** It is clean, very easy to use and very smooth. **What do you dislike about Calabrio ONE?** I do not have any issues with Calabrio as I am able to make absence requests and see messages if it has been declined or still pending. **What problems is Calabrio ONE solving and how is that benefiting you?** -In my team, we are a small number of 6 and only 1 can be allowed leave in a day - Its provides very easy process of applying for leave and get approved same time if no one already took that day as AL. -Also help for when you have an emergency and you need leave if no one is already booked for that day. -Pop ups reminding you when its time to go on break, lunch, meeting, training etc and a reminder when it's about to finish so you do not exceed. ### 29. very useful tool for scheduling **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Consumer Services | Mid-Market (51-1000 emp.) **Reviewed Date:** June 06, 2025 **What do you like best about Calabrio ONE?** it is very helpful making and tracking schedules you can integrate it with the other tools **What do you dislike about Calabrio ONE?** there are some small issues related to the smoothness of the tool, it takes time sometimes to publish updates **What problems is Calabrio ONE solving and how is that benefiting you?** there were very challenging to forecast the schedule for large scale of groups and Calabrio was very handy for that, you can monitor in real time sla and make an actions time witch is very helpful during the wfm ### 30. Powerful Solution with a Minor hiccups **Rating:** 5.0/5.0 stars **Reviewed by:** Jessica M. | Contact Center Assistant Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** November 15, 2024 **What do you like best about Calabrio ONE?** Clear voice and video recordings that helps us quickly identify organizational-wide opportunities, what additional trainings our agents need or what guidance we need to clarify. **What do you dislike about Calabrio ONE?** Data exployer was difficult to learn, creating dashboards and running our trends report. Its alot of manual entry if your organization uses multiple evaluation forms. The process for modifying your evaluation forms is time cosuming. You cant just make a simple update. Forms has to be deactivated, cloned, renamed, then republished. This is difficult for organization that changes guidance/guidelines frequently. **What problems is Calabrio ONE solving and how is that benefiting you?** Identifying process improvement areas or Training opportunities. ### 31. Quick access and intuitive **Rating:** 5.0/5.0 stars **Reviewed by:** Bryan Alejandro E. | Workforce Management Real Time Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** May 13, 2025 **What do you like best about Calabrio ONE?** It's very intuitive and we never have the system down **What do you dislike about Calabrio ONE?** I would like to change the way we code activities. **What problems is Calabrio ONE solving and how is that benefiting you?** The way we can monitor and see the shrinkage for future dates it's really helpful at taking decisions. ### 32. Calabrio ONE puts so many things together **Rating:** 4.0/5.0 stars **Reviewed by:** Anthony F. | Performance Analyst, Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Calabrio ONE?** Calabrio ONE unites WFM, QM, Analytics, and some other things into one place. In a world of ever increasing counts of applications or softwares to use throughout the day, having so many in one place is very helpful. **What do you dislike about Calabrio ONE?** There are times where Calabrio ONE isn't as flexible as we would like. Other times their individual utilities are not as advanced as other standalone options. **What problems is Calabrio ONE solving and how is that benefiting you?** Aggregating multiple solutions in one place and the ability to have them utilized together is helpful. ### 33. Calabrio Rating **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Airlines/Aviation | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Calabrio ONE?** So far I have really enjoyed using Insights. It has made reporting easier to build and view and has allwed us to create more reports that previously had restrictions. We have also gotten great support through Preston Garrison with the tool. **What do you dislike about Calabrio ONE?** A lot of the features are an additional cost, such as the AI suite. For features that are included like auto QM, it is an additional cost to get the question drilldown. In addition, although Insights reporting is great it still lags when loading larger quantities of data. Finally, the auto QM does not have the ability to measure policy driven questions. **What problems is Calabrio ONE solving and how is that benefiting you?** It s currently allowing us to improve Agent perfomrance in Quality. ### 34. The Best! **Rating:** 5.0/5.0 stars **Reviewed by:** Phindile S. | Payment Operations Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Calabrio ONE?** Calabrio helps us track our schedules, have access to use Requests (apply for leave). Know when one is off work or is scheduled. Notify us of our upcoming breaks and shifts. This also notifies you of your leave balances. **What do you dislike about Calabrio ONE?** To be quite honest there is nothing I dislike about Calabrio so far but I would mention the leave balances not matching with the other tool we use. That can improve! **What problems is Calabrio ONE solving and how is that benefiting you?** It helps notifies us about our upcoming breaks/lunch/meetings or training as it helps us not to mess/ruin out adherance. Quicker will approving or declining leaves so we can know where to from there. ### 35. Colabrio helps me manage my time at work. **Rating:** 5.0/5.0 stars **Reviewed by:** Andile N. | Document Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 21, 2024 **What do you like best about Calabrio ONE?** Being able to manage my time, getting reminders of my next tasks, breaks and lunch. **What do you dislike about Calabrio ONE?** Sometimes in the morning the system is down so we're unable to see what tasks we have for the day, but it rearly happens. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps by serving as a reminder to prepare yourself for a new task. It also remindsyou to take your breaks on time and also come back from your breaks on time. It helps with your adherance as we get compensated for being on time. It also helps with applying for leave and also swaping shifts with colleagues. ### 36. Calabrio One review **Rating:** 5.0/5.0 stars **Reviewed by:** Silungile M. | Customer Sales Specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 20, 2024 **What do you like best about Calabrio ONE?** One thing I like about Calabrio One is that it always reminds me when it's time for my breaks and lunch but sends notifications every day. Calabrio also allows us to apply our leave days quickly and show us our leave balances and I can install it on my photo to check my monthly schedule and apply for leave days while I'm not at work. **What do you dislike about Calabrio ONE?** I like everything about Calabrio ONE and very good for all companies. **What problems is Calabrio ONE solving and how is that benefiting you?** I always forget my breaks so Calabrio always makes my life easier and make sure I follow my schedule ### 37. Calabrio is easy to use and customize for what we need. **Rating:** 4.5/5.0 stars **Reviewed by:** Rachel B. | Learning, Development and Quality Assurance Manager, Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** Easy to use, easy to create forms/meta data fields etc. Great customer service and knowledge website. **What do you dislike about Calabrio ONE?** Some things are glitchy and sometimes it's slow. **What problems is Calabrio ONE solving and how is that benefiting you?** It is the cornerstone of our QA program. Not only for QA for the agents to ensure they are meeting what is expected, but it also allows us to gather data to look for trends where coaching is needed. ### 38. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Ashley T. | Senior Payroll Specialist, Enterprise (> 1000 emp.) **Reviewed Date:** June 20, 2024 **What do you like best about Calabrio ONE?** Calabrio ONE helps me go back and listen to a call if needed. That is very important when processing payroll. Majority of the time the client will call and blame the payroll specialist for the mistake when actuality it was the client giving the wrong hours. Most of all they grade my interaction with a client and it helps me evaluate my professionalism. **What do you dislike about Calabrio ONE?** The only downside to Calabrio ONE is the wait time when loading your interactions. It takes around 3 minutes to load. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio is solving error issues and guarenteeing our customers to receive a quailty interaction. It solves error issues by helping the payroll specialist go back and evaluate that interaction to see if it was a Paychex error or a client error. However, I wish the interactions were easier to find by the client ID#. ### 39. Calabrio ONE **Rating:** 5.0/5.0 stars **Reviewed by:** Samkele N. | Customer sales specialist, Small-Business (50 or fewer emp.) **Reviewed Date:** August 20, 2024 **What do you like best about Calabrio ONE?** What I like about Calabrio ONE is that it is easy to view my schedule for the week and also for the month. **What do you dislike about Calabrio ONE?** I dislike that it sometimes does not show accurate leave hours making it impossible to book leave. **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio is solving error issues and guaranteeing our customers to receive quality interaction. It solves error issues by helping the payroll specialist go back and evaluate that interaction to see if it was a Paychex error or a client error. However, I wish the interactions were easier to find by the client ID. ### 40. Great product **Rating:** 5.0/5.0 stars **Reviewed by:** Sara M. | Workforce Analytics Supervisor , Mid-Market (51-1000 emp.) **Reviewed Date:** February 07, 2025 **What do you like best about Calabrio ONE?** The customer service has been impecable. **What do you dislike about Calabrio ONE?** I have not experienced any issues using the product. **What problems is Calabrio ONE solving and how is that benefiting you?** Helps to optimize our workforce. ### 41. Calabrio one is amazing in point of checking Schedule it is smarter way to find the schedules **Rating:** 5.0/5.0 stars **Reviewed by:** Kishore G. | WFM, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** June 18, 2024 **What do you like best about Calabrio ONE?** This tool is very useful in making the schedules and checking the adherance and we can pull the adherance reports and other reports which are accurate and the best part is we can get the extra hours reports in easy manner and the implementions is also very good in making the schedules i frequently use this tool in checking the agents adherance very easily and in customer support this tool can be consider as the best one. major part of this tool is easy of intergration with agnts schedule. **What do you dislike about Calabrio ONE?** This can be made easy if this can be avalibale in all global time zones and some times its get lagging in finding the agents adherance **What problems is Calabrio ONE solving and how is that benefiting you?** it was easy way to get the agents extra hours without having much work easily ### 42. The calabrio app simplifies my work schedule **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** May 28, 2024 **What do you like best about Calabrio ONE?** Calabrio app helps me follow my schedule as it notifies me of the next activity that is about to follow. Whenever I request for my schedule to be updated it gets updated immediately **What do you dislike about Calabrio ONE?** There is nothing I don't like about Calabrio ONE, ever since it was introduced at my workplace everything has become much more easier and simplified **What problems is Calabrio ONE solving and how is that benefiting you?** Calabrio has solved a massive problem that we were facing on a daily basis, Before we used to be sent our break/lunch times on a spreadsheet whereas now we just need to open our Calabrio ONE app and it notifies us of our next activity. It also helps us follow the correct schedule as it also shows pop ups as soon as the next activity follows. ### 43. Best system ever **Rating:** 5.0/5.0 stars **Reviewed by:** Nosipho S. | Dealer support specialist, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Calabrio ONE?** It shows a pop-up whenever you on break or lunch or whatever activity you need to take that is scheduled on it. **What do you dislike about Calabrio ONE?** At least keep the pop-up showing for maybe 10 min so that you can aux to whatever that you need to aux on. **What problems is Calabrio ONE solving and how is that benefiting you?** It helps because your adherence doesnt get affected because the popup that shows on calibrio helps you to see when you need to aux and it shows all the activities you need to take for the day. ### 44. High Impact Tool for Managing Contact Center **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Calabrio ONE?** I use Calabrio One for WFM and QM. It provides a suite of tools that streamlines scheduling and improves efficiency. The platforms user-friendly interface makes it easy to forecast and manage staffing needs, which helps to enhance productivity and optimize resource allocation. I appreciate the customizable dashboards which offer a realtime view of KPIs making it easier to make informed decisions quickly. **What do you dislike about Calabrio ONE?** Cost to implement new features is very high. No DIY opportunities to reduce costs. **What problems is Calabrio ONE solving and how is that benefiting you?** Haing Forecasting and Scheduling with a individual dashboards has really made a difference for our team. ### 45. Calabrio ONE **Rating:** 4.0/5.0 stars **Reviewed by:** Rick P. | Director of Global Workforce Management , Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Calabrio ONE?** For me, the new Insights has been the biggest improvment. **What do you dislike about Calabrio ONE?** the biggest down side was the lack of features from classic that werent available in new version. **What problems is Calabrio ONE solving and how is that benefiting you?** The new analytics and AI will help us do more and have a larger scope with a small team ### 46. Pro and cons of using Calabrio **Rating:** 0.0/5.0 stars **Reviewed by:** Harold S. | FSI, Enterprise (> 1000 emp.) **Reviewed Date:** April 02, 2024 **What do you like best about Calabrio ONE?** Calabrio is the most convenient tool that we can use especially when there something we need to request on our schedule , the best thing about it is we can access calabrio through our phone . We are can file our overtime without asking anyone , compare to our previous company we always need to reach out our RTA to request an OT , slide shift , leaves , ETC . But here in Calabrio we can do it anytime and anywhere we want . **What do you dislike about Calabrio ONE?** Here in our company Calibro is also part of our scorecard , they are giving us a task that we need to work on and it should match on the schedule they provided however we noticed that our RTA can still change the information or the schedule even though it already past . We need some transparency or access to the information or history of changes in our schedule so. **What problems is Calabrio ONE solving and how is that benefiting you?** We can prioritize those customer who badly needs our help . ### 47. Calabrio One elevates customer service with cutting edge tools. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** November 13, 2024 **What do you like best about Calabrio ONE?** Our team heavily relies upon QM and Analytics, we use it every day. To ensure a patient centered customer experience it is vital to monitor quality and adjust our processes and training to support the needs of our patients. Analytics gives us insights and actionable data so we can shift as in the ever changing healthcare environment. **What do you dislike about Calabrio ONE?** Calabrio has so many capabilties, it can seem overwhelming at first. However, the support team and trainers are very knowledgeable and make themselves available to help you learn the system. Its important to invest time in learning the system. **What problems is Calabrio ONE solving and how is that benefiting you?** Problem resolution and quality amangement through QM. Staffing and coverage through WFM. And lastly, giving actionable data that we can use to be more strategic. ### 48. Review for calabrio one **Rating:** 5.0/5.0 stars **Reviewed by:** Asanda D. | profile verification agent, Mid-Market (51-1000 emp.) **Reviewed Date:** September 19, 2024 **What do you like best about Calabrio ONE?** Calabrio is helpful and easy to use regarding our schedule and it always keeps us on time and which status to aux when it tells us when to take a break or training **What do you dislike about Calabrio ONE?** when you apply for annual leave and it is not approved **What problems is Calabrio ONE solving and how is that benefiting you?** it always keeps us on time and follow a correct schedule given by calabrio one and also help us to plan our day since it shows us daily scedules. ### 49. Calabrio at its Best Review **Rating:** 5.0/5.0 stars **Reviewed by:** Nosihle D. | Dealer support senior operating agent, Mid-Market (51-1000 emp.) **Reviewed Date:** May 29, 2024 **What do you like best about Calabrio ONE?** I like the fact that it gives us freedom to move throughout the day with no worries and we get to do everything at the right time and works very well with Taldesk. **What do you dislike about Calabrio ONE?** Honestly there is nothing that I dislisk on Calabrio because it is very informative about everything. **What problems is Calabrio ONE solving and how is that benefiting you?** It definetly improves agent adherence and even sends us notification to change aux status. ### 50. Exceptional speakers who understood the tech climate with a great variety of break out groups. **Rating:** 5.0/5.0 stars **Reviewed by:** David K. | Call Center Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 14, 2024 **What do you like best about Calabrio ONE?** The information about BOT technology and some of the applications currently available. **What do you dislike about Calabrio ONE?** SOOO much info... its both good and bad I guess. **What problems is Calabrio ONE solving and how is that benefiting you?** Quality management is much easier with the suite of tools available. Sentiment has been a game changer. ## Calabrio ONE Discussions - [What is calabrio WFM?](https://www.g2.com/discussions/what-is-calabrio-wfm) - 1 comment - [What is calabrio one smart desktop?](https://www.g2.com/discussions/what-is-calabrio-one-smart-desktop) - 1 comment - [View Calabrio ONE pricing details and edition comparison](https://www.g2.com/products/calabrio-one/reviews?page=3§ion=pricing&secure%5Bexpires_at%5D=2026-07-28+04%3A04%3A38+-0500&secure%5Bsession_id%5D=f31d3f04-f23e-4076-842b-351a91e4ac10&secure%5Btoken%5D=208f7b9ef39b9652123a7cfbe8be7935bf58bf0ac55d929e58c63fa650694176&format=llm_user) ## Calabrio ONE Integrations - [Agentforce Sales (formerly Salesforce Sales Cloud)](https://www.g2.com/products/agentforce-sales-formerly-salesforce-sales-cloud/reviews) - [Agentforce Service (formerly Salesforce Service Cloud)](https://www.g2.com/products/agentforce-service-formerly-salesforce-service-cloud/reviews) - [Cisco Finesse](https://www.g2.com/products/cisco-finesse/reviews) - [Fin](https://www.g2.com/products/fin/reviews) - [Five9 Intelligent Cloud Contact Center Platform](https://www.g2.com/products/five9-intelligent-cloud-contact-center-platform/reviews) - [Gladly](https://www.g2.com/products/gladly/reviews) - [Kustomer](https://www.g2.com/products/kustomer/reviews) - [Microsoft 365](https://www.g2.com/products/microsoft365/reviews) - [Microsoft Excel](https://www.g2.com/products/microsoft-excel/reviews) - [Salesforce Headless 360 Platform (formerly Salesforce Platform)](https://www.g2.com/products/agentforce-360-platform-formerly-salesforce-platform/reviews) - [Talkdesk](https://www.g2.com/products/talkdesk/reviews) - [Twilio](https://www.g2.com/products/twilio/reviews) - [Twilio Flex](https://www.g2.com/products/twilio-twilio-flex/reviews) - [Webex Calling](https://www.g2.com/products/webex-calling/reviews) - [Workday HCM](https://www.g2.com/products/workday-hcm/reviews) ## Calabrio ONE Features **Quality Assurance** - Evaluation - Calibration - Reports **Workforce Management** - Agent Availability - Skills Management - Shift Scheduling - Agent Self-Service - Mobile Access **Feedback Management** - Tagging - Segmentation - Custom Reports and Dashboards **Generative AI** - AI Text Summarization **Agentic AI - SAP Store** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Engagement** - Feedback - Dashboards - Training **Administration** - Automation - Performance Analysis - Dashboards - Forecasting - Intraday Management **Feedback Analysis** - Thematic Analysis - Sentiment Analysis - NPS/CSAT Scoring **Performance** - Integrations - Compliance **Feedback Sources** - Online Reviews - Surveys - Social Media - Customer Service Channels **Generative AI** - AI Text Generation - AI Text Summarization **Generative AI** - AI Text Generation - AI Text Summarization **Platform** - Customization - Integration APIs - Internationalization - User, Role, and Access Management - Dashboards **Workforce Management Platform Features** - Labor Forecasting - Shift Scheduling - Time & Attendance Tracking - Absence & Leave Management - Skills Management - Succession Planning - Workforce Analytics - Self-Service Capabilities - Mobile Shift Scheduling - Team Communication ## Top Calabrio ONE Alternatives - [NICE CXone](https://www.g2.com/products/nice-cxone/reviews) - 4.3/5.0 (1,604 reviews) - [Aspect Workforce](https://www.g2.com/products/aspect-workforce/reviews) - 4.2/5.0 (304 reviews) - [Genesys Cloud CX](https://www.g2.com/products/genesys-cloud-cx/reviews) - 4.4/5.0 (1,468 reviews)