MB

Marcia B.

HRIS Analyst III

Enterprise (> 1000 emp.)

1/10/2019

"I have worked with two different versions of this product daily in the last 6 years."

5/5

What do you like best about C2CRM?

Our company has over 30 users and this system is one in which we have the least number of problems. Typically if we have an issue with this tool, it is due to our network. Anytime we do need assistance from customer support, the issue is resolved quickly. C2 customer support is on top of everything we send in. If they can't resolve it right away, they will let us know when we can expect resolution. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Sometimes our tickets will lock up because a user has sent in an image in the body of the email. Occasionally, we will have to have C2 support close these corrupt tickets. It would be nice if the system could support images that are in the body and not just an attachment. Review collected by and hosted on G2.com.

What problems is C2CRM solving and how is that benefiting you?

C2 allows our HR & Payroll groups to keep track of their work in one tool. Managers can monitor work load and progress as well. We also have the ability to go back and pull data when it is requested by employees in the organization or audit teams. The reports and queries also allow us to quickly locate history on an employee/payroll transaction. In addition, it keeps everything in one place so we can easily back up other team members or share ticket boxes when necessary. Review collected by and hosted on G2.com.

UM

Verified User in Mechanical or Industrial Engineering

Mid-Market (51-1000 emp.)

3/6/2019

"Using C2CRM for customer and project tracking and for managing quotations association with projects."

5/5

What do you like best about C2CRM?

We use C2CRM as both a CRM tool and a quotation tool for our customer. While the software is very capable out of the box, we did a series of customization to make it better suited for our company. We use the tool thru 3 facilitys and as a way of working with our external partners is Asia. The C2 team was understanding of the changes that we needed to make and also suggest best practice based on their past experiences and in-depth knowledge of the tool. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

It would be nice to have the ability to customize reports without having to have them customer written. Other tools that I have used in the path, you can manage a report by first selecting the type of report and then by selecting the fields that you might need from different parts of the software. You can always ask for a custom report to be written, but it is hard to ask for customized reports for something that is a one off or infrequently used. Review collected by and hosted on G2.com.

What problems is C2CRM solving and how is that benefiting you?

The company uses C2 to maintain a database of all current and past customer that we have worked with. We use a customized feature of Opportunities to manage all the quotations for a specific program in one location so that we can review history, understand past volumes. We have reports that we can use to see how long a quotation is taking from start to finish, help to identify bottlenecks in the process and track our win/loss ratio. Review collected by and hosted on G2.com.

JB

Jill B.

IT Director

Small-Business (50 or fewer emp.)

1/10/2019

"Provides complete, concise picture of our customers and the tools needed to keep in touch with them."

5/5

What do you like best about C2CRM?

Working with the C2CRM team, we were able to quickly create a custom license tracking and secure software distribution system. We use the Form Letter, Communication & Workflow features included with C2 to automate responses to registration and support requests. In the 4 years since implementing C2CRM, the times we have had to call for support/training, they were very responsive, pleasant to work with and resolved items quickly. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Not sure that there is anything that we dislike. It just works like we need it to. Review collected by and hosted on G2.com.

What problems is C2CRM solving and how is that benefiting you?

We are a small, distributed company with a rather complex business model of both consulting and software development. Before implementing C2CRM, it was extremely time consuming to access customer information from disparate systems to pull together a complete picture of our customer base. Using C2CRM, we can effectively track activity and send streamlined communications to customers from both sides of the company. Review collected by and hosted on G2.com.

GL

Verified User in Legal Services

Small-Business (50 or fewer emp.)

7/24/2019

"Very user friendly "

5/5

What do you like best about C2CRM?

It is more helpful when it comes to organizing the client's file. In fact, this will help you be systematic and exercise proper time management Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Always make sure that there will be a 24/7 support that can contact anytime. This will be easier for the users to have knowledge when it comes to navigation Review collected by and hosted on G2.com.

JJ

Jonathan J.

Distribution & Marketing Manager

Mid-Market (51-1000 emp.)

1/30/2019

"Marketing Manager"

4.5/5

What do you like best about C2CRM?

The flexibility and communication from the staff at c2. Whenever there is an issue or a business need I feel confident that C2 has a solution. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Years ago I was promised a Texas Rangers hat, I never received it. But it is ok, it has only been 10 years. Review collected by and hosted on G2.com.

CL

Clark L.

Inside Sales and Support Manager

Mid-Market (51-1000 emp.)

3/27/2019

"Best CRM in the industry"

5/5

What do you like best about C2CRM?

Working with C2 to come up with creative solutions to creative needs. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Honestly, nothing comes to mind. Big fan for many years. Review collected by and hosted on G2.com.

UC

Verified User in Computer & Network Security

Mid-Market (51-1000 emp.)

3/27/2019

"C2CRM makes my job easier!"

5/5

What do you like best about C2CRM?

C2 is so easy to use. It organizes my day from contact details to sales and marketing. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

I would like the ability to to import my own contacts instead of asking our internal admin...but that may be how our security is set up. Review collected by and hosted on G2.com.

What problems is C2CRM solving and how is that benefiting you?

We have workflows set up to make sure our biz processes are all automated. So I always have real-time info (in the office or in the field on my cell). It also reminds me if/when I haven't communicated with a key customer in a certain amount of time. I am also able to personalize emails and track who reads them and if they click a link! That's super cool. Review collected by and hosted on G2.com.

AT

Verified User in Telecommunications

Mid-Market (51-1000 emp.)

1/10/2019

"It is our "Killer" App"

5/5

What do you like best about C2CRM?

Ease of use. Support I receive and the ease of which I can customize the software to meet my company's needs. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Not much. I have been a long time satisfied customer. Review collected by and hosted on G2.com.

Recommendations to others considering C2CRM:

This company offers the best support I have ever received across all vendors I work with. It is a true partnership. 5 stars! Review collected by and hosted on G2.com.

What problems is C2CRM solving and how is that benefiting you?

Sales Project Management, Marketing, Call Center Tech Support and other workflow processes. Review collected by and hosted on G2.com.

CT

Verified User in Telecommunications

Enterprise (> 1000 emp.)

1/17/2019

"Our CC2 Development Experience"

5/5

What do you like best about C2CRM?

The CC2 development team have been very professional, have a can-do attitude under difficult conditions, and consistently go above and beyond to deliver on time.

The work CC2 has provide for us has been highly custom, and allowed us to easily respond to changing business needs. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

Our team hasn't had any issues. I don't have any complaints with the quaility of work CC2 has provided our team. Review collected by and hosted on G2.com.

What problems is C2CRM solving and how is that benefiting you?

CC2 primarily builds the front end for our business application, however, CC2 has been flexible to provide additional services when requested.

The application will serve approx 300-400 users involved in network troubleshooting and serves as a single pane of glass integrating multiple systems into a single UI. This reduces swivel chair and handle time for our employees. As a result te operating expense for our company has been reduced.

Review collected by and hosted on G2.com.

CF

Verified User in Food Production

Mid-Market (51-1000 emp.)

1/18/2019

"CRCRM is great product"

5/5

What do you like best about C2CRM?

CRCRM helps us keep current customer information in one spot, easily accessible to all users. The package allows us to tailor the displays and processes to match our unique requirements. C2 support is excellent - very responsive and they make sure your questions are fully answered. Review collected by and hosted on G2.com.

What do you dislike about C2CRM?

C2CRM is very flexible and can be tailored. Sometimes we find we've gone too far. Review collected by and hosted on G2.com.