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C Desk is unable to integrate with systems, whichs not good, for our team. It has been not working well for our requirements without any glitches. The categorization of tickets for work transfers proves to be lesshelpful. Review collected by and hosted on G2.com.
It needs to be improved to ensure reliability and user friendliness. The software is difficult to navigate. There are no features that would make us like it. The pricing needs to have been more considerate towards businesses; as a whole it is a poor software tool. Review collected by and hosted on G2.com.
12 out of 13 Total Reviews for C-Desk
As a Seniour Business Development Manager, I appreciat the platform's coding aspects, facilitating integrations and coding-specific ticket management.
The granular user permission settings allow controlled access, crucial for security and coding-related confidentiality.
The mobile interface enables on-the -go ticket handling, a convenient feature for our team members involved in coding projects.
The notification system keeps everyone updated on coding-related tasks and changes, fostering collaboration among team members. Review collected by and hosted on G2.com.
Whil the platform integrates well with many systems, it lacks compatibility with a few niche coding tools that our team occasionally utilises.
The customisation options, though extensive, can be slightly complex and may require deeper coding knowledge in certain instances.
Customising dashboards to tailor coding-specific needs could be made more user - friendly for non-technical users. Review collected by and hosted on G2.com.
We use it to handle the requests and tickets of all services at one place. Worked on other ticketing platforms and this one, I like this tools and it is handy and one point operational to all teams Review collected by and hosted on G2.com.
Segregation of the tickets to transfer to the othe departments for work transfers. We should make it more reliable so it can be more of the user friendly source. Review collected by and hosted on G2.com.
This is is very very easy for to use coz I have used it. UI is very easy to understand and I think we dont need a proper training to use this tool. Team has done a great work to design and develop this tool for the users. The best part is easy User Interface and performance is also great. They have given all the things in left side like photo gallery, video gallery and notice board etc and we can manage our things very easily. Review collected by and hosted on G2.com.
As such personally I did not face any issue or anything wihich I do not dislike about this tool but one thing I would say thing If team updates this tool then change sometimes They should change the color of the UI thats the only thing I would recommend. Review collected by and hosted on G2.com.
I liked it's accessibility of finding the customer details as we received a ticket or a service request. Also it knowledge base article as per the issue easily pops up on their own. Review collected by and hosted on G2.com.
Reporting and dashboards does not have all features and visuals if we compare it to other service management tools Review collected by and hosted on G2.com.
This is a fantastic help desk tool that really helped us triage tickets and meet SLA expectations. I appreciated the additional modules and reports that were available as well. Review collected by and hosted on G2.com.
I haven't experienced any issues with C-Desk, it's worked fabulously for our needs! Review collected by and hosted on G2.com.
Multiple operating systems are supported, as well as an incredible chat feature that allows users to connect with one another. Review collected by and hosted on G2.com.
There is nothing difficult that would allow us to write anything we don't like. Review collected by and hosted on G2.com.
Its very good for IT help desk analysts. Even users can raise any request at ease and even the IT helpdesk associates can manage this tool effectively. Good for SLA management. Good options to set the ticket priority. Review collected by and hosted on G2.com.
Nothing much. Its very good software tool to be used Review collected by and hosted on G2.com.
Not a bad service desk application and this can be used for other organizations (not just IT). You can set up which services you want done and then allocate them to other people on your team, they get a notification and can do it on their own time. Review collected by and hosted on G2.com.
C desk can sometimes be a bit laggy and I wish it updated quicker Review collected by and hosted on G2.com.
