# Buzz Medical Messenger Reviews **Vendor:** Skyscape® **Category:** [HIPAA Compliant Messaging Software](https://www.g2.com/categories/hipaa-compliant-messaging) **Average Rating:** 4.9/5.0 **Total Reviews:** 89 ## About Buzz Medical Messenger Buzz® from Skyscape® is the ultimate all in one HIPAA-compliant texting and clinical collaboration telehealth platform for healthcare stakeholders, administrators, and providers. Buzz streamlines patient care and coordination, delivers cost savings, enhances staff satisfaction, and has been shown in case studies to bolster Medicare Star Ratings. Buzz offers the simplicity of instant messaging to harness the familiarity of the everyday texting (SMS or iMessage) to get HIPAA-compliant texting combined with powerful features like document sharing, e-signatures, tele-health and AI integration with Skyscape's trusted clinical library for effective collaboration. The result is a fully customizable, HIPAA-secure platform that makes care coordination and patient communication effortless and secure. Healthcare providers can use Buzz on mobile devices or web browsers interchangeably. \*\* Proof Points - Enhanced Patient Satisfaction & Business Outcomes Buzz streamlines administrative tasks, allowing for greater patient volume without increased administrative strain. Patient onboarding becomes seamless, involving simple steps like creating group texts for efficient communication across multiple providers. A testament to Buzz's impact? One home healthcare provider expanded their patient base by 33%, with only a 10% staffing increase in one year. In multiple case studies, the healthcare agency increased the Medicare CMS Star rating - in one case from 2.5 to 5! These ratings reflect heavily on quality of care and patient satisfaction. Buzz enhances both with open lines of communication and real-time case management. With features like BuzzLink, care teams can connect with their patients via secure messages or video or phone calls securely backed by Buzz servers. \*\* Streamlined Paperwork for Staff Buzz incorporates the document workflow, including the annotation and digital signatures, to enable working with Adobe PDF or Microsoft Office documents without leaving the platform. Powerful Group management, referral management, and the real-time coordination of staff members reduce hassles and improve the organization's efficiency. Innovative integration of telephony, video calls, bulk messaging, fax, and email routing to groups and patient communication makes the platform appealing to all staff within an organization. \*\* Integrated Communication Channels In addition to providing intuitive 1:1 and Group channels of communication to share messages, reports, documents, X-rays, audio, videos, and more, Buzz is unique in aggregating all traditional forms of communication like fax, telephony with virtual bi-directional phone and caller ID capability, live video for telehealth, emails, and SMS to offer a unique all-in-one platform. All the information is readily available on the Buzz Platform for instant access. \*\* Perfect EHR Companion Buzz also provides easy, effective bi-directional integration with EHRs (EMRs) such as PointClickCare, Epic, Homecare Homebase, AdvancedMD, and many more. It presents information about patients in a conversational style, making access to vital patient data—medications, progress notes, allergies, immunizations, directives, etc.—a one-touch process. Conversations between providers and families can be seamlessly integrated as notes in the patient record. Buzz doesn't just make healthcare more efficient; it redefines it. With Buzz, your organization can manage additional patients cost-effectively while improving communication among staff and customers. For more information or to access this transformative software, visit https://buzz.skyscape.com. Explore the future of healthcare with Buzz. ## Buzz Medical Messenger Pros & Cons **What users like:** - Users value the **efficient communication** and collaboration capabilities of Buzz Medical Messenger for seamless teamwork and support. (16 reviews) - Users enjoy the **enhanced security and collaboration features** , facilitating effortless communication and document exchange. (9 reviews) - Users value the **HIPAA compliance** of Buzz Medical Messenger, enabling secure communication and document sharing with field staff. (9 reviews) - Users value the **secure communication** features of Buzz Medical Messenger, enhancing collaboration and timely information sharing. (9 reviews) - Users appreciate the **collaboration features** of Buzz Medical Messenger, enhancing communication and teamwork among staff effectively. (8 reviews) - Document Management (7 reviews) - Chat Communication (6 reviews) - Users praise the **ease of use** with Buzz Medical Messenger, allowing fast onboarding and intuitive collaboration. (6 reviews) - Users highlight the **efficiency** of Buzz Medical Messenger, enhancing communication and collaboration in healthcare effectively. (6 reviews) - Messaging Features (5 reviews) **What users dislike:** - Users experience **limited features** in the app, such as lack of flagging and unread options, affecting usability. (2 reviews) - Users find Buzz Medical Messenger **not user-friendly** due to small fonts and unoptimized mobile fields, complicating navigation. (2 reviews) - Users find the **limited messaging features** of Buzz Medical Messenger frustrating, particularly with thread management and app functionality. (1 reviews) - Users report **notification issues** with threads, as flagging features only function on desktop, not the app. (1 reviews) - Users find **poor usability** due to small fonts and fields not optimized for mobile screens, hindering their experience. (1 reviews) - Users experience **unreliable connectivity** , often needing to refresh to get the latest updates from Buzz Medical Messenger. (1 reviews) - Users find the **small fonts and unoptimized fields** frustrating, impacting usability on mobile devices. (1 reviews) ## Buzz Medical Messenger Reviews ### 1. Still a Great Experience! **Rating:** 5.0/5.0 stars **Reviewed by:** Manoj R. | VP Delivery, Information Technology and Services, Mid-Market (51-1000 emp.) **Reviewed Date:** March 02, 2023 **What do you like best about Buzz Medical Messenger?** I'm revisiting my review for this HIPAA compliant communication and productivity tool, and I'm delighted to say that my initial rating remains firmly in place – if anything, it's even more deserved now. Over the past couple of years, Buzz has consistently evolved with each update, showcasing remarkable improvements in both its user interface and overall performance. The UI is more intuitive and visually appealing than ever, making daily tasks a breeze. Performance enhancements have made the tool incredibly responsive, significantly boosting my productivity. A standout feature is the recent integration of AI technology, which has been a game-changer. It has genuinely helped me save considerable time in document creation, streamlining workflows in ways I hadn't anticipated. Furthermore, Buzz support is fantastic. On the rare occasions I've needed assistance, their response has been swift and the solutions provided have been entirely satisfactory. This product continues to exceed expectations, proving to be an invaluable and indispensable tool. Highly recommended! **What do you dislike about Buzz Medical Messenger?** I have been using Buzz without any issues or difficulty as such. No complaints! **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz solves the problem of delays in communication. Team members collaborate on the Buzz platform to meet their targets on time while Buzz takes care of data security. **Official Response from Sandeep Shah:** > Thank you for your kind words and for highlighting the productivity gains you’ve experienced with Buzz. It’s incredibly rewarding to hear that our secure, HIPAA-compliant communication platform is helping your teams stay connected and on track — all while ensuring peace of mind around data safety. We’re especially glad that the combination of chat, voice/video calling, document sharing, and the Buzz virtual phone number is serving your collaboration needs so effectively. That’s exactly the kind of seamless, unified experience we aim to deliver. Your emphasis on timely communication and collaboration resonates with our core mission: to remove friction, reduce delays, and let your team focus on what really matters. It’s feedback like yours that energizes our multidisciplinary team to continue enhancing Buzz — from intuitive design to powerful features. If you ever want to explore advanced capabilities or share ideas for improvement, our Buzz Concierge team is always here to support you. Thank you again for being part of our journey to transform healthcare communication. ### 2. A covert scheme for a thorough platform for medical communication and feature-rich **Rating:** 5.0/5.0 stars **Reviewed by:** Pritam S. | Software Engineer, Mid-Market (51-1000 emp.) **Reviewed Date:** June 20, 2023 **What do you like best about Buzz Medical Messenger?** Buzz's smart shortcut function is what I enjoy the most. Buzz offers every significant function I'll ever need in one location. There is another choice, which I tend to use. Predefine Sending messages in a way that takes into account the circumstances I'm in and eliminates the need for me to compose any messages is helpful since I can reach the appropriate individual. I am able to quickly tag any individual or group for direct communication. I am using this for the last 3 years and over that period, the developer team has added new shortcuts which make my life easier. You don't have to remember the key sequence for any action. **What do you dislike about Buzz Medical Messenger?** Buzz has a tonne of features that I haven't yet discovered. There is nothing to dislike about buzz, insofar as that is possible. I frequently receive updates. That's why I'm impressed and I'll jump to use it. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz allows me to communicate with coworkers in a HIPAA-compliant manner. I am satisfied that I can share clinical information securely (if applicable) under the best possible conditions as privacy and confidentiality are considered. Sharing my records in a secure setting is crucial to me. I can sign consent forms and a lot more thanks to Buzz. They also added the receiving the fax from Buzz app which is very convenient as I don't have to buy Fax machine. **Official Response from Sandeep Shah:** > We're pleased to note that Buzz serves you well for the secure communication. There are many group related features that make it unique to assign secure communication to channels like email, phone, location and automatic monitoring and scheduling activity that is useful. We recently added Lightning Plus feature to simplify your tedious tasks as well. Support team is always ready and on standby to help with any questions or suggestions. Thank you once again for taking time to review your personal experience and updating on some of the recent advanced features that you are able to enjoy. Please continue to watch "What's New" updates as well as reach out to the Concierge group when you need a timely answer to your query. Thanks. ### 3. Feature Rich Solution for Secure Messaging & Collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Sachin K. | VP Technology & Innovation, Mid-Market (51-1000 emp.) **Reviewed Date:** December 13, 2022 **What do you like best about Buzz Medical Messenger?** We use the Buzz App in our organisation to communicate & collaborate with team members. The app is straightforward though loaded with many nifty features. HIPAA compliance gives us confidence that enterprise communication will never be compromised. The app is an excellent utility for enterprise-level communication. **What do you dislike about Buzz Medical Messenger?** The app serves the purpose well. The team is very active in releasing new features. The support team is very prompt at resolving it If there are any issues. So there is nothing that I dislike about the Buzz App. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** The Buzz messenger is an excellent addition to our day-to-day workflow, streamlining real-time communication and collaboration. With Buzz Drive one can store and share documents in a secure manner. HIPAA compliance guarantees that all enterprise communication is safe & secure. **Official Response from Sandeep Shah:** > Thank you for the wonderful feedback! We’re honored that Buzz is making a meaningful impact in your organization’s daily workflow. It’s especially rewarding to hear that our focus on nifty, purposeful features and HIPAA-grade security aligns with your enterprise communication needs. Your recognition of our active feature rollouts and prompt support team truly means a lot — it’s a reflection of our ongoing commitment to be more than just a messenger, but a secure collaboration partner. Buzz continues to evolve rapidly, including the addition of AI-enhanced capabilities, workflow integrations, and thoughtful user experience enhancements. Your support and insight help guide that evolution — and our Buzz Concierge team is always ready to show you what’s new or assist with any advanced configurations. We’re grateful to be part of your secure communication and collaboration needs! ### 4. Buzz is amazing ! **Rating:** 5.0/5.0 stars **Reviewed by:** Charu M. | Administrator, Small-Business (50 or fewer emp.) **Reviewed Date:** December 07, 2022 **What do you like best about Buzz Medical Messenger?** I liked the new features. I like the security and collaborative features the most. I can look at locations, make phone calls, communicate with colleagues easily using video conferencing, and exchange and sign documents. New feature which I like the most is even if my phone is on silent I am getting urgent messages. **What do you dislike about Buzz Medical Messenger?** I am yet to explore lot of features . Got proficient using buzz few times. Documentation and inline help is beneficial. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz really helping me in managing my work day through effective & secure communication and collaboration. Buzz makes me more productive. **Official Response from Sandeep Shah:** > Thank you for the glowing review — we’re thrilled to hear Buzz is helping make your day more productive through secure, effective collaboration! The way you’re using location lookup, calls, video conferencing, and document exchange is exactly the kind of connected workflow we aim to empower. And we’re so glad the urgent alerts are cutting through when needed — that’s one of our favorite features too. It’s also great to know that the inline help and documentation are proving useful as you continue to explore. We’re always here if you’d like to dive deeper into features or get a quick walkthrough — our Buzz Concierge team loves to help. And above all, we love hearing from users like you. Your input not only energizes our team but also helps shape how we keep enhancing the experience. Buzz is a platform built with and for healthcare heroes — and your voice keeps us moving forward. ### 5. Still familiarizing with the app **Rating:** 4.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** February 19, 2026 **What do you like best about Buzz Medical Messenger?** Communications across clinicians involved **What do you dislike about Buzz Medical Messenger?** Not sure if existing. We want to unread or flag a specific thread. Also some features like flagging doesn’t work in app. Only in desktop **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Its a great help with communication with the whole team ### 6. Simple to use but has so many features! **Rating:** 5.0/5.0 stars **Reviewed by:** Kristin S. | Marketing Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Buzz Medical Messenger?** Love the ability to complete forms and send for signature. **What do you dislike about Buzz Medical Messenger?** The Buzz team has been so helpful and they keep adding features. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Getting my team off text messages. We can securely text and share images, docs, sign documents, and fax in Buzz. Great to be able to use it on the web and on my iPhone. **Official Response from Sandeep Shah:** > Thank you for your support and review. Thanks to our clients like you, we have been implementing features that matter most to you. Please keep the feedback coming in - especially through our Concierge support channel to get your suggestions that will help your workflow. ### 7. Buzz is a big productivity boost for me and our team **Rating:** 5.0/5.0 stars **Reviewed by:** Shefali P. | Vice President, Small-Business (50 or fewer emp.) **Reviewed Date:** December 08, 2022 **What do you like best about Buzz Medical Messenger?** What I like best is the collaboration feature, instant communication as well as integrated phone/video/fax/email. Now Buzz has feature where I can check the messages sent to me in a group. **What do you dislike about Buzz Medical Messenger?** I haven't come across anything such as of now. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** With the collaboration feature, I can share the document with my colleague and get the feedback or edits if required. This way I do not have to worry whether I sent the latest document or not. The instant communication as well as integrated phone/video/fax/email saves a lot of time as I do not have to install individual apps for these functions. Also, with search functionality for finding messages sent to me specifically in the group, makes my search easier. I don't have to scroll pages to find the messages. ### 8. Buzz - The Ultimate Communication Tool for Healthcare Teams **Rating:** 5.0/5.0 stars **Reviewed by:** Adesh D. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Buzz Medical Messenger?** I've been using Buzz Secure Medical Messenger for a while now, and it’s honestly one of the best communication tools for healthcare professionals. If you're looking for a HIPAA-secure way to collaborate with your team, consult with other providers, and even communicate with patients—all in one place—Buzz has you covered. Privacy is a big concern in healthcare, and Buzz keeps everything secure. Every message, call, and document is protected, so patient information stays private. I also love that I can call patients without sharing my personal number! **What do you dislike about Buzz Medical Messenger?** Honestly, there’s nothing to dislike about Buzz Secure Medical Messenger! It’s secure, and easy to use, making communication in healthcare stress-free. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** The Buzz Video feature is a game-changer. Patients don’t need to download an app—they just click a link and join the call. That makes scheduling and conducting virtual visits super convenient, especially for elderly patients who may not be tech-savvy. Also features like priority messages, read receipts, and ‘Nudge’ reminders help ensure urgent information gets seen and acted upon quickly. **Official Response from Sandeep Shah:** > Thank you for your thoughtful review and for recognizing Buzz as the ultimate communication tool for healthcare teams! We’re thrilled that Buzz is fulfilling its promise by helping you securely collaborate with your team, consult with providers, and connect with patients—all in one place. Protecting privacy is at the heart of everything we do, so it’s great to hear that Buzz’s HIPAA-compliant messaging, calls, and document sharing are giving you peace of mind. The ability to call patients without sharing your personal number is just one of the ways we’re making healthcare communication secure and seamless. We also love that Buzz Video is making virtual visits more accessible, especially for elderly patients. The convenience of a simple click-to-join telehealth session means better patient engagement with fewer barriers. And features like priority messages, read receipts, and Nudge reminders ensure that critical information gets the attention it deserves—when it matters most. We’re always innovating to improve workflows and efficiency, and your feedback reinforces the impact Buzz is making. Thank you for being part of the Buzz community—we appreciate your trust and support! ### 9. Seamless, precise, and great USX experience **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** August 12, 2025 **What do you like best about Buzz Medical Messenger?** How it creates a tight, safe circle of care and communication where everyone gets heard for the good of a patient **What do you dislike about Buzz Medical Messenger?** Some fonts are too small. And the fields are not always optimized to my phone screen **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Online coordination of client care in a HIPPA program protected environment and history ### 10. We are increasingly happy with Buzz, especially as we continue to learn how to use the many features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** September 04, 2025 **What do you like best about Buzz Medical Messenger?** Still learning how to use, but very impressed with the range of communication options available within the platform. **What do you dislike about Buzz Medical Messenger?** How do you avoid complexity when you build something complex? **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Haven't crossed this bridge yet. ### 11. Great communication product **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** July 16, 2025 **What do you like best about Buzz Medical Messenger?** Being able to text people outside of the organization. **What do you dislike about Buzz Medical Messenger?** There are so many features that it can be a little overwhelming navigating at times. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Fast and immediate PHI and the ability to add threads so that the right people are informed with the right information. **Official Response from Sandeep Shah:** > Thank you for your great feedback! We’re thrilled to hear that Buzz is helping you communicate swiftly and securely — especially with the ability to include external partners and keep the right people informed through threaded conversations. That’s exactly the kind of real-world coordination we aim to support. We hear you on the richness of features — Buzz is built to be powerful, but we know that can feel overwhelming at first. That’s why we’ve introduced a Simple Interface mode and extensive tooltips — like training wheels — to help new users ease into the platform. As users become more comfortable, they can gradually unlock more advanced features to harness the full power of Buzz. If you ever want a walkthrough of time-saving tips or help navigating specific workflows, our Buzz Concierge team is just a message away. We’re here to make Buzz work even better for you — with clarity, speed, and peace of mind. ### 12. secure communication, can chat in groups, document edit and signing, caller id phone calls **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness **Reviewed Date:** August 11, 2025 **What do you like best about Buzz Medical Messenger?** secure communication, can chat in groups, document edit and signing, caller id phone calls **What do you dislike about Buzz Medical Messenger?** I don’t have any dislikes, I enjoy it so far **What problems is Buzz Medical Messenger solving and how is that benefiting you?** HIPAA compliant, secure messages, easy to use ### 13. Provides secure reliable communication between staff, our teams or groups and contractors **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** July 23, 2025 **What do you like best about Buzz Medical Messenger?** Its HIPAA compliant, pretty intuitive, clean GUI, and reliable. I can help quickly and easily if need as well. **What do you dislike about Buzz Medical Messenger?** eFaxing has been a little bit of an issue, but they are working to improve it all the time. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** We were unable to easily communicate with doctors 7/24 in a system that we knew was HIPAA compliant. This also provide a way for doctors and nursing staff to share pictures and documents. ### 14. This is the most user friendly app that I have seen in the industry. We use it daily. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care **Reviewed Date:** July 09, 2025 **What do you like best about Buzz Medical Messenger?** It makes emergency preparedness a breeze! **What do you dislike about Buzz Medical Messenger?** I do not have any complaints about BUZZ. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** We were surveyed in March and when the surveyor saw our Buzz communications he said it was the best emergency preparedness plan he had seen. **Official Response from Sandeep Shah:** > Thank you so much for your thoughtful review and for calling Buzz “the most user-friendly app in the industry.” That means the world to us — because our team’s core mantra and charter is exactly that: to build intuitive tools that support healthcare teams in their daily workflows without adding complexity. It’s truly heartwarming to know that it’s resonating with you. It is also incredible to note that the surveyor gave your team compliments about your deployment of 'Buzz as the best emergency preparedness plan'. It's not only an endorsement but a powerful reminder of the impact thoughtful communication can have on care and compliance. We’re honored to be a part of that journey with you! Finally, please know that your feedback and questions sent to the dedicated Buzz Concierge Team doesn’t just get read/responded — it gets studied. We have our multi-disciplinary product and innovation teams actively look at the interactions like yours to spark new ideas and keep improving. Please continue to interact as we feel empowered to be a part of the patient care journey by proxy, when you do. ### 15. Great HIPAA Communications Platform **Rating:** 5.0/5.0 stars **Reviewed by:** Ken T. | Owner / President, Mid-Market (51-1000 emp.) **Reviewed Date:** September 29, 2024 **What do you like best about Buzz Medical Messenger?** It just works! We use it throughout the day both on our desktops and our mobile devices and it always works well. It gives us great peace of mind to know that we are communicating in a secure and compliant fashion. **What do you dislike about Buzz Medical Messenger?** Our organization has not experienced any major downsides. If anything, there are features BUZZ has that we need to explore using more in our operation. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Our organization uses Buzz to ensure we are communicating about our clients/patients in a secure, compliant fashion. I always have it open on my desktop and always have it open on my mobile device. Prior to Buzz, we were texting in code and having to make phone calls for basic communication. Now we simply use Buzz! **Official Response from Kristin Smith:** > Thank you for sharing your positive experience with Buzz Medical Messenger! We're glad to hear that it's working well for your organization and providing a secure communication platform for your business. We appreciate your feedback and are here to support you as you explore more features. ### 16. An app full of features for HIPAA secured communications. **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 29, 2025 **What do you like best about Buzz Medical Messenger?** 1. The communication, messaging and data sharing are all HIPAA compliant. 2. A person can have one-to-one and group communications. 3. Can view and edit documents. 4. Can find the nearby health care centres through the app itself. **What do you dislike about Buzz Medical Messenger?** So many features are present in one place for the ease of communication, sharing and editing the data, that one could hardly avoid to use it. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** I can sign consent forms, share any clinical information securely, communicate with other people, find nearby health care centres. **Official Response from Sandeep Shah:** > Thank you for your kind review and for recognizing Buzz as a feature-rich platform for HIPAA-secure communication and collaboration! We’re thrilled that Buzz’s messaging, document editing, and seamless data sharing are helping streamline your workflows. Our goal has always been to enhance productivity while ensuring security, and it’s great to see that features like consent form signing, group communication, and even locating nearby healthcare centers are making a difference in your day-to-day use. Buzz is also evolving with AI-powered integrations, enabling smarter workflows by automating tasks, improving efficiency, and ensuring that you have quick access to critical information when you need it. Whether it’s AI-assisted document handling, intelligent search, or workflow automation, we’re committed to making Buzz a productivity powerhouse for healthcare professionals. We truly appreciate your feedback and look forward to continuing to innovate and enhance Buzz for you and the entire healthcare community. Thanks for being a valued part of the Buzz family! ### 17. Buzz is great, it has so many features to use! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Telecommunications **Reviewed Date:** July 09, 2025 **What do you like best about Buzz Medical Messenger?** I like the phone option so our staff is not using their personal phone number when making calls. **What do you dislike about Buzz Medical Messenger?** I dont like that I cant view/update profiles for employees **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Its eliminated the need for me to provide phones to our staff. **Official Response from Sandeep Shah:** > Thank you for taking the time to share your experience. We’re delighted to hear that Buzz’s phone feature is making a real impact by helping your staff maintain privacy while eliminating the need for separate work phones. That’s exactly the kind of operational efficiency we aim to provide. Regarding your note on viewing or updating employee profiles — we wanted to highlight that Buzz includes features such as the Buzz Address Book, which provides access to phone numbers, emails, marquee information and even allows you to add notes or aliases for team members. These tools can offer tremendous streamlining and help you stay organized across your workforce. If you’d like to learn more or explore these capabilities further, our Buzz Concierge team is always here to help. We’re happy to provide tips or training on more advanced features as well — including video calls, consent management, and beyond. Thank you again for being part of the Buzz community. Your feedback plays a key role in helping us evolve and better support your needs. ### 18. The ultimate timesaver for booting productivity **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Mid-Market (51-1000 emp.) **Reviewed Date:** November 12, 2024 **What do you like best about Buzz Medical Messenger?** As a nurse in a fast-paced hospital setting, using the Buzz medical messenger app has been a real game-changer. Communication with coworkers is significantly faster and more efficient—no more tracking people down in person or waiting on responses through traditional methods. With Buzz, I can instantly reach out to my team and collaborate on patient care in real-time, which has helped streamline our workflow and improve patient outcomes. **What do you dislike about Buzz Medical Messenger?** I can't think of anything that I dislike about buzz. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Having quick access to a wealth of resources and information on prescribed medications is incredibly helpful. If I need to check medication dosages or interactions, I can get answers within seconds. This not only saves time but also allows me to focus more on my patients instead of spending valuable time researching. The integration of technology into daily practice through Buzz has made a tangible difference in the quality and speed of care we’re able to provide. Highly recommend it to anyone in healthcare looking to improve team communication and efficiency. **Official Response from Sandeep Shah:** > Thank you for sharing your experience with Buzz! We’re delighted to hear that Buzz has made a difference in your fast-paced hospital setting. Streamlining communication and supporting real-time collaboration are exactly what we aim to achieve, so it’s wonderful to know Buzz is helping you connect with your team quickly and efficiently. We’re also excited for you to explore Buzz’s access to trusted nursing content from Skyscape, with AI integration that brings gold-standard information from leading publishers right to your fingertips. This feature is designed to support you in making quick, informed, and evidence-based decisions when it matters most. Thanks again for being a valued member of the Buzz community! Combined with our EHR integration, you can be more productive, enhance patient satisfaction and outcomes. As always, feel free to reach out to our Buzz Concierge group set up for our organization for a training. ### 19. Easy to use app that goes well beyond the secure chat for MDs **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** October 23, 2024 **What do you like best about Buzz Medical Messenger?** I was introduced to Buzz since its early days. As a doctor, I’ve seen firsthand how fellows and residents sending texts can create potential HIPAA risks. That’s why I appreciate Buzz so much—it provides a secure way to communicate without worrying about compliance issues. One of the biggest benefits has been discovering the ability to invite other providers, making collaboration seamless. Sending Buzz video requests to patients and including family members when working remotely has also been incredibly helpful. For physicians they also allow us to get the Buzz phone with a unique number to enable us to give to patients while being on call to avoid having give my cell phone number. Finally, when our providers need help, the Buzz Concierge is always quick to respond, making the service truly stand out. Overall - Buzz has been efficient and secure. **What do you dislike about Buzz Medical Messenger?** Nothing to dislike, the multitude of features could be daunting but they have come up with a simple interface for the newcomers. I have transitioned to the advanced mode by now to use the AI Lightning features as well as integration with EPIC. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** it eliminates the risk of HIPAA violations from texting on personal phones by offering a secure, compliant platform for communication. It’s streamlined how we collaborate, especially when involving multiple providers, and has made remote consultations with Buzz video requests effortless. The ability to quickly share patient information and securely invite other providers enhances coordination and saves time, allowing us to focus more on patient care. Also support is swift given that we are not technologists and work in the fast moving healthcare setting. **Official Response from Sandeep Shah:** > Thank you so much for sharing your experience with Buzz! It’s incredibly rewarding to hear how Buzz has been useful in addressing HIPAA compliance, secure patient communication, and collaboration for you and your team. We’re thrilled to see that features like the Buzz video requests and the unique Buzz phone number for physicians have been valuable for you. We understand that navigating an app with advanced capabilities can feel overwhelming, especially in a fast-paced healthcare environment. That’s why we’re committed to simplifying the user experience and ensuring quick support through our Buzz Concierge service. It’s great to note that you’re making use of the AI Lightning features and EPIC integration—both designed to streamline workflows even further. Thank you again for being a part of Buzz since the early days. Your feedback drives our continued innovation and improvement, and we’re honored to support your work in providing excellent patient care! Please feel free to look through the knowledge base and updates for new features. ### 20. Buzz is great for secure and private communications **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** January 05, 2025 **What do you like best about Buzz Medical Messenger?** I can put medical history in chat without blanking name or other personal information. Also I like the feature of caller id calling and marking message as urgent that plays a sound for recipient so that they can take action promptly **What do you dislike about Buzz Medical Messenger?** Nothing really but many features I learn often **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Secure personal communication which is great and also allows document editing and signing with secure audio and video calls **Official Response from Kristin Smith:** > Thank you so much for sharing your experience with Buzz! HIPAA security is our top concern, and guarding PHI is yours; being able to properly reference a client's name in a conversation without worry allows you to care for your client properly. Custom Caller-ID is a customer favorite because it alleviates the "private or unknown or spam" on recipients' phones, allowing you to reach your clients in real-time vs. leaving a message and playing phone tag. We listen to our customers, and having the ability to mention or bring attention to a message with our STAT feature will ensure the issue is addressed quickly and efficiently. We've packed Buzz with so many features; to learn more about how all its features can serve your team, please explore our FAQ and Knowledge Base sections on the website, which is updated with all the new enhancements at (https://buzz.skyscape.com) or feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group. ### 21. Buzz is a great way for the nurses and staff to communicate and stay within HIPAA Compliant **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 26, 2024 **What do you like best about Buzz Medical Messenger?** easy to use app and it could be used on the phone and the computor. You never miss a message and they are received quickly **What do you dislike about Buzz Medical Messenger?** I can not say there is any thing we here at IMS HH/H dislike **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Solving all HIPAA Compliance information and easy to use **Official Response from Kristin Smith:** > Thank you so much for sharing your experience with Buzz! Streamlining communication and supporting real-time collaboration is precisely what we aim to achieve, so it’s wonderful to know that Buzz is helping nurses and staff securely communicate and collaborate in a HIPAA-secure environment whether they are in the office or the field using a mobile device or tablet. We've packed Buzz with so many features. We're happy to hear that you've found the search feature helpful in finding information within a chat group. To learn more about how all its features can serve your team, please explore our FAQ and Knowledge Base sections on the website, which is updated with all the new enhancements at (https://buzz.skyscape.com) or feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group. ### 22. Unparallelled infrastruture for financial confidential workflows **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Financial Services | Small-Business (50 or fewer emp.) **Reviewed Date:** January 27, 2025 **What do you like best about Buzz Medical Messenger?** Continuous enhancement of key features and addition of new features such as fax, document signing, HIPAA compliant communications, and AI enhancements. **What do you dislike about Buzz Medical Messenger?** There is nothing to dislike - it has too many features. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Secure confidential messaging that can be retrieved at any time. The document workflow allows powerful and flexible sharing, signing, and archival of documents. **Official Response from Sandeep Shah:** > Thank you for your review and for highlighting the continuous enhancements we strive to bring to Buzz Medical Messenger! We’re thrilled that features like fax, document signing, HIPAA-compliant communications, and AI enhancements are making a positive impact on your workflows. It’s great to hear that you find Buzz’s secure messaging and document workflows powerful and flexible. Providing tools for seamless sharing, signing, and archival of documents while ensuring security and compliance is at the core of what we do. We also appreciate your note about Buzz having “too many features”—we see this as a testament to our goal of offering a comprehensive platform that adapts to diverse healthcare needs. Our team is always here to help you make the most of Buzz, so feel free to reach out if there’s ever anything we can assist with. Our Buzz Concierge team is always eager to help identify opportunities to support and streamline your workflow with features that you have yet to adopt. Thank you for trusting Buzz as your communication and collaboration solution. Your feedback inspires us to keep innovating and providing the best possible experience for our users! More details could be found on the Buzz Knowledge Base online. ### 23. Great communication tool! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** September 24, 2024 **What do you like best about Buzz Medical Messenger?** Buzz has been instrumental in communication with our staff. We are able to work directly with our attendants, send out anouncements, and policy updates timely. Our nurses are able to colab on patient care and resolve issues quickly and securely. **What do you dislike about Buzz Medical Messenger?** I have not found a downside to using Buzz. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** It is a one stop shop for all HIPPA compliant communication. Creating groups is quick and easy. Adding a new user to an existing group is a great asset. **Official Response from Kristin Smith:** > We're thrilled to hear that Buzz Medical Messenger has been instrumental in improving communication with your staff and facilitating collaboration on patient care. Thank you for sharing your positive experience! ### 24. Multiple features and secure communications in health care. **Rating:** 5.0/5.0 stars **Reviewed by:** Ashni S. | Small-Business (50 or fewer emp.) **Reviewed Date:** January 06, 2024 **What do you like best about Buzz Medical Messenger?** Buzz is an impressive tool that could change the way communications take place in a clinical set up! A lot of communication slack is seen in a clinical setting and I often found myself waiting for a response to an email or for signatures on a document; however, with buzz everything gets much quicker. Along with the basic features that allows one to share texts, audio, files, location, etc, what I love about Buzz is the HIPPA compliance and security it offers. I personally do not trust watsapp or texts for sharing patient information. Buzz feels like a modern way of operating efficiently in healthcare. **What do you dislike about Buzz Medical Messenger?** There is nothing unpleasant that I've come across while using the app specially with the kind of customer care support they provided whenever needed. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** 1. Buzz has helped me reassure my patients that we are sharing information with them on a secure and HIPPA compliant platform. 2. Buzz has made communication and action implementation faster. 3. I also use some features on Buzz like the document signatures and calling for communicating with my colleagues. **Official Response from Sandeep Shah:** > It's great to hear that Buzz Medical Messenger has been instrumental in improving communication and action implementation for you. We're committed to providing a secure and efficient platform for healthcare professionals. Thank you for your support! ### 25. Efficient Communication Tool for Medical Teams! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** March 19, 2024 **What do you like best about Buzz Medical Messenger?** What I like best about Buzz Medical Messenger is its seamless and intuitive interface. It's incredibly user-friendly, making it easy for our team to communicate efficiently and effectively. Additionally, the platform's robust security features provide peace of mind, ensuring that sensitive patient information remains protected at all times. Overall, Buzz Medical Messenger has significantly improved our communication processes and streamlined collaboration within our healthcare facility. **What do you dislike about Buzz Medical Messenger?** If I had a wishlist to create for the system it would be additional features for managing notifications, the ability to set custom notification sounds for specific thread types (a special ding for patient messages, a certain buzz for office messages, an alert for priority messages, etc.) and the ability to set specific hours of the day as silent mode at the office level to allow us to protect our team's off time more readily. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz Medical Messenger effectively addresses several key business challenges within our healthcare facility: 1. Communication Efficiency: By providing a centralized platform for communication, Buzz Medical Messenger streamlines information sharing among our team. This helps to reduce delays in decision-making, improve coordination of patient care, and enhance overall operational efficiency. 2. Collaboration Enhancement: Buzz Medical Messenger facilitates seamless collaboration among healthcare professionals, regardless of their location or shift schedule. This enables our team to work together more effectively, share insights, and collaborate on treatment plans in real-time, ultimately leading to better patient outcomes. 3. Information Security: With its robust security features and HIPAA-compliant data storage, Buzz Medical Messenger ensures that sensitive patient information remains protected. This addresses concerns related to data breaches and privacy compliance, mitigating potential risks to our organization. 4. Workflow Optimization: By streamlining communication and collaboration processes, Buzz Medical Messenger helps to optimize our workflow. This leads to reduced administrative burden, improved task prioritization, and greater productivity among our staff members. 5. Employee Engagement: By providing a user-friendly and intuitive platform for communication, Buzz Medical Messenger fosters a positive work environment and promotes employee engagement. This can lead to higher job satisfaction, increased retention rates, and ultimately, improved patient care experiences. Overall, Buzz Medical Messenger effectively addresses various business challenges within our healthcare facility, ultimately contributing to enhanced operational efficiency, improved collaboration, and better patient care outcomes. **Official Response from Sandeep Shah:** > We're glad to hear that Buzz Medical Messenger has effectively addressed key business challenges within your healthcare facility, including communication efficiency, collaboration enhancement, information security, workflow optimization, and employee engagement. Thank you for sharing the specific benefits you've experienced. We're committed to continuously improving our platform to meet the evolving needs of medical teams like yours. Thank you for some of the suggestions. I also wanted to point out that one of the feature requests you mentioned about "ability to set custom notification sounds" and ability to "Snooze" conversations, already exist for both 1:1 or Group communication, from the very first version! It is useful to just know from the sound who has just sent the message or what group it has arrived in. Of course, there are certain platforms where this is not feasible and we are always looking for your suggestions to improve your workflow and productivity. I also recommend to reach out to our Buzz Concierge team and set up a demo of the latest advanced features and any other productivity tips that the team can benefit from. In the meanwhile, you can also reach out to https://buzz.skyscape.com/faq for Frequently Asked Questions or the Knowledge Base articles at https://buzz.skyscape.com/knowledge-base/ ### 26. Secured Medical Messaging is only the Start!! **Rating:** 5.0/5.0 stars **Reviewed by:** Bhuvan U. | Small-Business (50 or fewer emp.) **Reviewed Date:** December 13, 2023 **What do you like best about Buzz Medical Messenger?** Buzz Messenger offers secure messaging for medical professionals, but it's much more than that. Thanks to its versatile architecture and design, this tool is perfect for collaboration in a variety of domains. It's especially useful for sensitive research projects at the Ph.D. level, where communication and coordination are crucial. Buzz Messenger is FERPA-compliant, ensuring the safety of your data. The user-friendly interface, seamless integration with backend systems, and personalized customer support make it easy to share sensitive documents. Additionally, the integration of ChatGPT allows Buzz Messenger to assist in decision-making in health and education domains. Overall, Buzz Messenger is an excellent collaboration tool that works across multiple platforms. Best of luck to the team as they continue to expand globally. **What do you dislike about Buzz Medical Messenger?** The Buzz Medical Messenger was crafted from the ground up by a team of adept professionals who strive to enhance its functionality. The tool's design follows the principles of Kaizen, which entails making gradual, iterative improvements. By integrating ChatGPT, the tool has evolved into more than a mere messaging platform, becoming a reliable decision-making assistant. Currently, there is nothing to fault about this tool. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** As previously discussed, successful research in academic and industrial sectors heavily relies on efficient communication and collaboration. While these factors are paramount in the medical field, they also play a vital role in education. Buzz Messenger surpasses expectations beyond the medical industry and facilitates effective teamwork, particularly for Agile teams. It is an exceptional product. **Official Response from Sandeep Shah:** > We appreciate the the review and are happy that the platform serves you well. We envisioned the secure collaboration between faculty members and students for both safety as well as workflow. It is gratifying to note that coordination works well. We look forward to any further suggestions through our dedicated support line. Thank you for noting the "ChatGPT" integration. In fact, it is lot more than ChatGPT, we have multiple AI capabilities, including the new BuzzSpark™ functionality within the Lightning Plus umbrella, all allowing the users to seamlessly integrate AI responses in the normal workflow within the Buzz Platform. Thank you for your update and the fact that you are finding the AI integration. Feel free to reach out for any assistance or questions. ### 27. Easily the best for HIPAA compliant communication/collaboration **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 11, 2024 **What do you like best about Buzz Medical Messenger?** Over the last decade, I've tried quite a many messaging apps and of the healthcare-specialized apps, Skyscape's Buzz is currently my favorite. It's got tons of features that make communication and more important, collaboration a breeze and you can tell the team behind it is really trying to innovate and improve the user experience and not just make a quick buck. One of the best things about Buzz is how responsive the developers are. Whenever I've reached out with a suggestion or request, they've gotten back to me super fast, and they've even added some of my ideas to the app! It's awesome to see an app evolve based on real feedback from users like me. And as an admin, the concierge/support team being helpful and responsive in real-time is a massive win. HIPAA compliance is a must in health-care, and Buzz definitely delivers there. It blows a lot of other HIPAA compliant alternatives out of the water in terms of usability and functionality. Plus, there's no long-term contract. Its refreshing to see a company not rely on sales tactics like long-term contracts and continue to earn my business via a great product. All in all, if you're in healthcare and want a communication app that's feature-rich, responsive to feedback, and HIPAA compliant, I cannot recommend Buzz enough. **What do you dislike about Buzz Medical Messenger?** Not many at the moment. I had a couple in the past but recent updates did away with them. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** It solves the need for HIPAA-compliant communication and more importantly, collaboration. There exist alternatives that handle messaging but they are barebones in comparison in terms of functionality. Also, having a support team and developer team that's responsive has been a massive benefit for my team. **Official Response from Sandeep Shah:** > We're thrilled to hear that you are enjoying Buzz Medical Messenger and finding it to be the best HIPAA-compliant communication and collaboration tool. We appreciate your feedback and are glad to hear that our team has been responsive to your suggestions - please let them flowing, we thrive on making Buzz your companion and assistant to enhance your workflow. Thank you for recommending Buzz to others in the healthcare industry - we look forward to continued real-time support via Buzz along with our white glove Buzz Concierge™ for the best experience possible. ### 28. Buzz is peace of mind with secure chat **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 27, 2024 **What do you like best about Buzz Medical Messenger?** HIPAA security with so many features. I am able to communicate easily, exchange messages, files and form different groups for collaboration easily. I was able to onboard in less than 2 minutes, and super easy to use. Also they have inbuilt customer support channel that responds very quickly to any queries. **What do you dislike about Buzz Medical Messenger?** Nothing really and discovering the myriad of features daily. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz is providing HIPAA secure chats and working in healthcare this is peace of mind. Also has caller id calling which allows to protect my personal phone number from being revealed if I need to speak to patients. **Official Response from Sandeep Shah:** > Thank you for your positive review and kind words about Buzz Medical Messenger. We are delighted to hear that our platform provides you with peace of mind through its HIPAA-compliant secure chat features. It's great to know that you find Buzz easy to use and efficient for communication, file exchange, and group collaboration. We're thrilled that you could onboard quickly and find the platform intuitive. Our goal is to make healthcare communication seamless and user-friendly, and your experience validates our efforts. Additionally, we take pride in our responsive customer support channel, and it's wonderful to hear that it has been helpful to you. Your appreciation for our caller ID feature, which protects your personal phone number when speaking to patients including those on the landlines, is especially gratifying. Ensuring privacy and security while facilitating effective communication and telehealth is at the heart of Buzz's design. Thank you for being a valued Buzz user. We look forward to continuing to support your healthcare communication needs with our comprehensive and secure platform. Please reach out to https://buzz.skyscape.com/faq or https://buzz.skyscape.com/knowledge-base for discovering the latest and greatest happenings in the Buzz world. ### 29. Works as expected and we are able to communicate with ease **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 30, 2024 **What do you like best about Buzz Medical Messenger?** Ability to instantly communicate with field staff and securely share documents in a HIPPA **What do you dislike about Buzz Medical Messenger?** Nothing really. Features work well and new ones are being added **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Doc sharing **Official Response from Kristin Smith:** > Thank you so much for sharing your experience with Buzz! Streamlining communication and supporting real-time collaboration is precisely what we aim to achieve, so it’s wonderful to know that Buzz is helping you connect with your team to securely communicate and share documents quickly and efficiently. Buzz is feature-packed; to learn more about how all its features can serve your team, please explore our FAQ and Knowledge Base sections on the website, which is updated with all the new enhancements at (https://buzz.skyscape.com) or feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group. ### 30. I LOVE THIS APP! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** January 05, 2024 **What do you like best about Buzz Medical Messenger?** DOCUMENT EXCHANGE AI ENGINE EASE OF EXCHANGING CONFIDENTIAL INFORMATION WITH STAFF AND PATIENTS This software is great! I have been saying that for about six months now. I am continually amazed by all of the useful features, as I keep discovering them, such as the very handy notepad, or the ability to upload a document and revise it and send it out to a patient. Now that war by patients have downloaded the app communicating has becomes sables and share information with my office. Staff is also quick and efficient the document exchange, especially now in the beginning of the year when insurance changes has been ever so useful of course the friendly personal customer service by knowledgeable support has been the selling point. They have attempted to attend to the needs of even my small practice. I definitely recommend this to my colleagues. 05:41 PM **What do you dislike about Buzz Medical Messenger?** There is a learning curve but it is well worth the effort! **What problems is Buzz Medical Messenger solving and how is that benefiting you?** EXCHANGING INFORMATION IN A HIPPA COMPLIANT WAY **Official Response from Sandeep Shah:** > We appreciate your review. As you noted, we stand by our promise to support every client regardless of their size. Our support is through our product, and our multi-disciplinary team takes the opportunity to observe every interaction with the clients to enhance the software capability and efficiency. Please continue to reach out as necessary - we thrive in making sure to improving outcomes for our clients and their patients. Please explore the latest AI integration with Skyscape knowledge integration along with streamlined document generation and dispatch to save time. ### 31. All In One HIPAA Secure Communications, Texting and Telehealth **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Health, Wellness and Fitness | Small-Business (50 or fewer emp.) **Reviewed Date:** September 22, 2024 **What do you like best about Buzz Medical Messenger?** We love the ease of use of all the great features from video to text and even electronic signatures. The best part anyone can just download and use withlut needing any training. If you have texted before you can use Buzz! **What do you dislike about Buzz Medical Messenger?** Nothing the people at Buzz are the best answering any questions we have immediately. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** It solves keeping everyone on the same page weather our internal employees or pur patients and family members. **Official Response from Kristin Smith:** > It's great to hear that Buzz Medical Messenger helps keep everyone on the same page, whether internal employees or patients and family members. We're glad to be able to provide a solution that benefits you in this way. Thank you for your kind words about our customer service team. We strive to provide immediate assistance and are glad to hear it has benefited you. ### 32. I really don't know how we operated without BUZZ. It has improved out care coordination immensely. **Rating:** 5.0/5.0 stars **Reviewed by:** LORA, L M. | CEO, Small-Business (50 or fewer emp.) **Reviewed Date:** September 18, 2024 **What do you like best about Buzz Medical Messenger?** It is very easy to forward messages to clinicians **What do you dislike about Buzz Medical Messenger?** Sometimes you have to refresh to retrieve a new BUZZ. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** We are HIPPA compliant and no longer text on personal phones **Official Response from Sandeep Shah:** > Thank you for your thoughtful review! We’re thrilled that you find Buzz Medical Messenger easy to use, especially when forwarding messages to clinicians—ease of communication is a top priority for us. We’re also delighted to hear that Buzz has helped you move away from texting on personal phones, ensuring HIPAA compliance and better safeguarding patient information. Remember, our Buzz Concierge service is available 24/7 to support you with any questions or assistance you may need. We’re here to ensure your experience remains seamless! We'd like to learn more about the need to refresh, we'd like the details to be shared on your dedicated concierge group so that our multi-disciplinary team is aware and help you optimize the experience so you can focus on what matters most—delivering care. Thank you again for being part of the Buzz family! 😊 ### 33. Efficient and effective **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Insurance | Mid-Market (51-1000 emp.) **Reviewed Date:** June 24, 2024 **What do you like best about Buzz Medical Messenger?** Buzz Medical Messenger enhances healthcare coordination with its ability to streamline workflows. The Concierge group provides excellent support, making it easy to get assistance when needed. Especially given the frequency at which it is used. The team is highly responsive to suggestions, ensuring continuous improvement of the app. Additionally, the app’s commitment to HIPAA compliance and privacy gives me confidence in discussing sensitive healthcare information securely **What do you dislike about Buzz Medical Messenger?** Nothing comes to mind that is not helpful **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz Medical Messenger solves the problem of fragmented healthcare communication by providing a secure, HIPAA-compliant platform for seamless collaboration. This benefits me by ensuring quick and efficient coordination with colleagues. **Official Response from Sandeep Shah:** > Thank you for your wonderful review and kind words about Buzz Medical Messenger. We are delighted to hear that our platform has significantly enhanced your healthcare coordination and streamlined your workflows. Our Concierge team takes pride in providing excellent support, and it's great to know that their assistance has been valuable to you, especially with the frequency of use. Your recognition of our commitment to HIPAA compliance and privacy is deeply appreciated. Ensuring the secure discussion of sensitive healthcare information is a cornerstone of our mission, and it's gratifying to hear that Buzz meets your expectations in this regard. We are also thrilled that you find our team responsive to suggestions. Continuous improvement based on user feedback is central to our development philosophy, and your insights are essential in helping us evolve and enhance the app. Thank you for being a valued member of the Buzz community. Please feel free to reach out through the 1:1 Buzz support channel or the multi-disciplinary Buzz Concierge group and of course our FAQ and Knowledge Base sections on the website which is updated with all the new enhancements at (https://buzz.skyscape.com) ### 34. Buzz App's Advantages: AI Engine, Seamless Document Management, and Exceptional Customer Care **Rating:** 5.0/5.0 stars **Reviewed by:** Rachit P. | Mid-Market (51-1000 emp.) **Reviewed Date:** January 02, 2024 **What do you like best about Buzz Medical Messenger?** Discovering new features like the AI Engine, a highly useful notepad, and the ability to effortlessly manage documents, including uploading, editing, and distributing them to patients, has been a continuous source of awe during my six months using the Buzz App. With a significant number of my patients having adopted the app, communication and information sharing with my office have become much more streamlined. In the face of impending insurance changes, the app's document interchange feature has proven particularly beneficial. Undoubtedly, the standout feature is the friendly and personalized customer care provided by the knowledgeable support staff, who have diligently worked to address the diverse needs of users. **What do you dislike about Buzz Medical Messenger?** I'm exploring the multitude of features at our disposal. The sheer excitement arises from the array of tools that offer our team excellent opportunities to boost productivity. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz Medical Messenger addresses several challenges, providing solutions that significantly benefit my professional workflow. The discovery of innovative features such as the AI Engine and seamless document management capabilities has continuously impressed me with the Buzz App. it has streamlined communication and information sharing with my office. the app's document interchange feature facilitates efficient adaptation. The standout element, however, is the exceptional customer care delivered by the knowledgeable support staff, ensuring personalized assistance and addressing the diverse needs of users. This comprehensive approach resolves operational challenges and enhances the overall efficiency of my medical practice. **Official Response from Sandeep Shah:** > Thank you for your insightful review and positive feedback about Buzz Medical Messenger. We are thrilled to hear that our platform has enhanced your professional workflow and streamlined communication and information sharing with your office. It’s wonderful to know that you’ve found that Buzz AI Engine that allows you to work securely with third parties like ChatGPT, while managing HIPAA compliance, notepad feature to enhance productivity. We designed these tools with the aim of empowering healthcare professionals like you to boost productivity and efficiency. The seamless integration of these features into your daily practice underscores our commitment to innovation and user-centric design. We’re particularly delighted that our document management & interchange feature has proven beneficial amidst impending insurance changes, facilitating smooth adaptation and workflow continuity for your practice. We appreciate your praise for our customer care team through Buzz Concierge™. Providing friendly and personalized support to address your diverse needs is a top priority for us. Your satisfaction with our support staff validates our dedication to delivering exceptional service. Thank you for choosing Buzz Medical Messenger to meet your healthcare communication needs. We look forward to continuing to delight you with our advanced features and responsive customer service. ### 35. Game-Changer in HIPAA-Compliant Healthcare Communication **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** December 17, 2023 **What do you like best about Buzz Medical Messenger?** What sets Buzz apart for me is its comprehensive, yet user-friendly approach to secure healthcare communication. As a third-year medical student constantly on rotations, the seamless integration of features like document sharing and Skyscape’s clinical library within a single platform is invaluable. The instant messaging function is a critical tool for efficient coordination with the residents I work with. I'm able to easily onboard the teams I work with with a spreadsheet and pre-registering the team members makes it easy for them to get set up. Also the fact that Buzz adheres strictly to HIPAA rules gives me immense confidence in using the app. It's not just a messaging tool; it's a complete ecosystem that supports all aspects of care coordination. **What do you dislike about Buzz Medical Messenger?** If I had to pinpoint a downside, it would be that Buzz, like any technology, has a learning curve. Initially, navigating through its features can be a bit overwhelming. However, this is a minor inconvenience compared to the benefits. Once accustomed to the interface, the app's efficiency and effectiveness far outweigh this initial challenge. Plus, the Buzz Concierge (their support team) is extremely helpful. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** As a student, having immediate access to clinical resources like Skyscape’s library is a significant advantage. Buzz makes these resources readily available, which helps in my learning and decision-making process on the go. **Official Response from Sandeep Shah:** > We're delighted to hear that Buzz Medical Messenger has been instrumental in providing you with immediate access to clinical resources, supporting your learning and decision-making process as a medical student. We also noted that creating a network of colleagues or fellow trainees to communicate securely has been easy. This helps our vision to enable healthcare and patient care without any silos and friction (and without compromising intra-organizational security for your clinic or hospital boundaries). Our team is ready to hear your challenges and solve them to elevate the overall experience. Please feel free to reach out to our 1:1 support hotline 24x7. Thank you for choosing Buzz! ### 36. The Secure Messenger App with Exceptional Admin Features **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Computer Software | Mid-Market (51-1000 emp.) **Reviewed Date:** December 19, 2023 **What do you like best about Buzz Medical Messenger?** Buzz messenger has seamlessly integrated into my daily workflow, becoming an indispensable tool for fostering effective and secure collaboration within my team. As the designated manager and administrator of app users, user groups, and configurations, I've found the admin features to be instrumental in ensuring a streamlined onboarding process for both individual users and larger groups. In my experience, the admin functions have operated flawlessly, contributing to a hassle-free management process. Even in the rare instances where I encountered minor issues, the Buzz Concierge displayed remarkable responsiveness, swiftly resolving any concerns and ensuring a smooth user experience. Knowing that the Buzz Concierge is just a message away provides me with confidence and peace of mind for any potential future challenges. This level of support adds tremendous value to the overall user experience, making this messenger application not only an efficient communication tool but also a reliable partner in facilitating smooth administrative processes. I appreciate the commitment to excellence demonstrated by both the application's functionality and the responsive support team. **What do you dislike about Buzz Medical Messenger?** Not come across any downsides yet. Support is swift at help in case of any issues. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** It is very effective tool for secure communication & collaboration within team. Personally for me as an administrator it's flawless admin features make my job hassle-free. **Official Response from Sandeep Shah:** > Thank you for sharing your positive experience with Buzz Medical Messenger. We are delighted to hear that the admin features have operated flawlessly and that our Buzz Concierge has provided quick and responsive support. Please note that the Concierge team consists of multi-disciplinary members who are committed to look for opportunities to enhance the user experience. We take pride in providing an efficient communication tool and reliable partner in facilitating smooth administrative processes. Once again appreciate your time and review. ### 37. The best secure messaging application on the market **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** May 09, 2024 **What do you like best about Buzz Medical Messenger?** Buzz makes communication between medical professionals and patients easy, safe and effective. I really appreciate being able to communicate with patients and family members in a HIPPA compliant way without worrying about patient information becoming compromised. The personal fax and telehealth video features are a game changer and have improved the effiency and flow of my practice. Highly recommend to everyone! **What do you dislike about Buzz Medical Messenger?** Nothing at this moment. Looking forward to exploring more of the features Buzz provides. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** As a busy health care provider, I am in constant communication with patients and family. I appreciate the ease of use and speed at which I can obtain and share information in order to successfully treat and help my patients. **Official Response from Sandeep Shah:** > We're delighted to hear that Buzz Medical Messenger has improved the efficiency and flow of your practice. Thank you for sharing your experience and we do hope that you are able to take advantage of using the built-in AI integration to reduce your overheads and streamline your workflow. Additionally, you can administer your own network using the invite features and versatile group management. Please feel free to reach out to real-time support and concierge options available as well. ### 38. New experiences in communication. **Rating:** 2.5/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** June 21, 2024 **What do you like best about Buzz Medical Messenger?** I like that this app is medically geared towards privacy. It makes it much easier to be able to mention a person's name, and everyone understand who were talking about versus initials. **What do you dislike about Buzz Medical Messenger?** My least favorite thing about Buzz is having indications that I have notices waiting to be seen when I've seen everything that has come through. Not being able to clear this out is frustrating. Not knowing why it happens is even more frustrating. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** If a compliance is the biggest solution in using this app for that, it is great. **Official Response from Sandeep Shah:** > Thank you for your review of Buzz Medical Messenger. We are thrilled to hear that you appreciate the privacy-focused design of our app, making communication more straightforward and efficient within your medical team. Regarding the issue of persistent notification indicators, we apologize for any frustration this has caused. It seems that you are a part of an organization with thousands of groups and a high volume of messages like many of our organizations. We understand how important it is for our users to have an uncluttered and accurate notification system. Our development team has just recently released enhancements to address this and improve the overall user experience. Your feedback is invaluable in helping us prioritize these updates. We are glad to hear that Buzz is effectively supporting your compliance needs. Ensuring HIPAA compliance and safeguarding patient information are core to our mission, and it's gratifying to know that Buzz is meeting these critical requirements for you. We encourage you to continue sharing your suggestions and experiences. Our team thrives on user feedback, and we are committed to evolving Buzz to better serve your needs. For any immediate assistance or to explore the latest features, please reach out to our Buzz Concierge™ team available inline within Buzz (https://buzz.skyscape.com) or visit our FAQ (https://buzz.skyscape.com/faq) and Knowledge Base (https://buzz.skyscape.com/knowledge-base/) for more resources. Thank you for being a valued Buzz user. We look forward to continuing to support your healthcare communication needs with the highest standards of privacy and efficiency. ### 39. A Game-Changer in Secure Messaging **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Devices | Small-Business (50 or fewer emp.) **Reviewed Date:** November 27, 2023 **What do you like best about Buzz Medical Messenger?** The convenience of not having to leave the secure platform to send messages or make phone calls is a significant advantage. It streamlines my communication process, making it more efficient and less time-consuming. This feature alone has made Buzz Secure Messenger an indispensable tool in my daily routine. **What do you dislike about Buzz Medical Messenger?** The Buzz Secure Messenger has proven to be reliable and consistent in its performance since the date I started using it. The interface is intuitive and easy to navigate, making it a breeze to send secure messages or make phone calls. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** The ability to send HIPAA secure messages to anyone, regardless of whether they use Buzz text message, email, or SMS text, is a game-changer. It ensures that my messages are always secure, no matter how they are sent or who they are sent to. This flexibility in communication methods is a testament to the app's user-friendly design and commitment to security. **Official Response from Sandeep Shah:** > Thank you for being a Buzz user and posting a review. A review helps other providers and professionals to appreciate the power of the platform and ROI to the bottomline. Please feel free to reach out to our 24x7 Support and Feedback process via the unique concierge level support in real-time in case you need any tips or pointers. We've been busy adding new streamlining features and case studies related to those that might be helpful. ### 40. Best HIPAA compliant app on the market! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 06, 2024 **What do you like best about Buzz Medical Messenger?** Our rehab team consisting of 25 therapists is dependent on this app for communication. We have tried several other apps in the past, but have not had the success that we do with Buzz in regards to organized and efficient communication. With such a big team, we have many moving parts within our building, requiring a critical level of communication to ensure safe patient care, billing changes, and communication with case managers and doctors for discharge planning or any abnormal change in a patients condition that the doctor needs to be aware of. **What do you dislike about Buzz Medical Messenger?** It seems to download messages faster and provide immediate alerts of a new message on iPhone compared to our users with androids. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** With so many patients changing insurance plans, or having random discharges, we were unable to effectively communicate with our case managers in a timely manner before using Buzz. Our group chat with our case manager has helped us financially to ensure we are not providing treatment for patients without a therapy payer that often randomly changes throughout their stay. **Official Response from Sandeep Shah:** > Thank you for sharing your experience with Buzz Medical Messenger. We're glad to hear that it has been instrumental in facilitating critical communication within your rehab team. We appreciate your feedback about the download speed on Android and our team has already deployed some operating system specific enhancements and optimizations on Android devices and will continue to work towards for future improvements. As always we are happy to offer teams an opportunity to connect with our Buzz Concierge team to get a direct communication and response from our multi-disciplinary team - please reach out to our support to ensure you have that option. ### 41. Reliable Secure Team Communications **Rating:** 5.0/5.0 stars **Reviewed by:** Paula P. | Industry Partner Offerings Lead: Cloud/SAAS, Telco, Media, Mid-Market (51-1000 emp.) **Reviewed Date:** October 27, 2023 **What do you like best about Buzz Medical Messenger?** As a leader in relationships and products I am excited about the unique ways Buzz stands out its versatile platform to manage secure collaboration. It helps to bridge communication gaps seamlessly, ensuring real-time, HIPAA-compliant exchanges. From document annotations to integrated calling, everything is unified and centralized, reducing paperwork and errors. Its flexibility across desktop and mobile devices, combined with integrations like Outlook and CRM Tools, has made collaboration efficient. For any enterprise looking to streamline communication and boost collaboration, especially in a healthcare environment, Buzz is an invaluable asset. Highly recommended! Very proactive customer service and support. Easy onboarding. Always looking at ways to optimize the product with customer in mind **What do you dislike about Buzz Medical Messenger?** Nothing at the moment. Continuous Improvement **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Team communications and collaborations for customers **Official Response from Sandeep Shah:** > Ms Paula - Thank you for your review and endorsement! It is always heartwarming to our design and development team that the product is appreciated in the field! Additionally, our entire team is a customer service team - the concierge group has been designed to keep our ears to the ground and listen to our end users (I recently wrote about this philosophy on Linked in - please check it out!) ### 42. Buzz has been great to send quick secure messages **Rating:** 5.0/5.0 stars **Reviewed by:** Manish J. | Dental Office Manager, Small-Business (50 or fewer emp.) **Reviewed Date:** November 18, 2023 **What do you like best about Buzz Medical Messenger?** Buzz is very easy to use and was able to onboard in 5 minutes. Very useful in my dental clinic to exchange secure messagles. Also love the caller id feature allowing employees to make phone calls to patients using clinic caller id. In future we will evaluate integrating with our EMR software which Buzz is capable of doing. Their customer service is great and it is real time through Buzz itself. **What do you dislike about Buzz Medical Messenger?** Nothing really, but many features to learn and explore **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz keeps us HIPAA compliant and gives us peace of mind. Also the product is very comprehensive, with many features including secure phone calls, document exchange and e-signatures **Official Response from Sandeep Shah:** > Thank you for the review. We are glad that you are able to use the platform effectively - and incorporate other features along the way. Apart from the seamless telephony integration, we do have Buzz Video, patient communication without downloading any apps, convenient payment options and document workflow for consents and signatures that you might find appealing for your practice. You can preview these and connect with the real-time-concierge-on-demand to learn or enable any for you and your team. ### 43. Buzz has proven to be an immensely valuable application for my business **Rating:** 5.0/5.0 stars **Reviewed by:** Mahesh D. | Founder, Small-Business (50 or fewer emp.) **Reviewed Date:** August 08, 2023 **What do you like best about Buzz Medical Messenger?** Buzz provides a reliable secure platform for all my communication needs with my clients. One of the best things is the ability to esign documents within the platform. I have evaluated other platforms and Buzz is the only platform that provides a comprehensive solution for all my collaboration needs with my clients. **What do you dislike about Buzz Medical Messenger?** Nothing really - but I wish that some of the other ecosystem partners were using this platform which could make my entire business dealings seamless. I am sure that over time this will happen and till then I keep referring my partners to download and use Buzz. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Being a Financial Planner I need to communicate securely in real time with my clients and at times I also require a record of our communications for archival purposes which is provided by Buzz. In addition, my clients feel very comfortable sharing their personal health records knwoing that we are communicating over a fully HIPAA compliant platform. **Official Response from Sandeep Shah:** > Thanks for your review, Mahesh. One of the most annoying problem with the technology, especially in healthcare is a need to keep switching from apps - on an average, the user needs to switch to 4-5 apps before finding a simple answer or respond to a question in the workflow. Buzz excels in this by streamlining all the actions within the platform whether it is documents, calls, videos or other forms of collaboration. We are glad that you find this useful. Note: You mentioned about connecting the ecosystem with the colleagues as a potential negative. We are working on it and your endorsements help too! We allow our users to seamlessly invite and onboard third party peers or specialists to enlarge your trsted network. Please feel free to reach out to our integrated 24x7 support if you need assistance. We also have the in-app context-sensitive help as well as, an extensive FAQ and how-to section under the Knowledge base on our website. Please check the link below: ### 44. Tailor Made for Medical Professionals **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Medical Practice | Small-Business (50 or fewer emp.) **Reviewed Date:** December 04, 2023 **What do you like best about Buzz Medical Messenger?** The app is well designed so it's easy to pick up and use immediately. It covers all the basics of a modern communication app, with a lot of features that are especially useful in the field. The company is also lightning quick to respond and adress technical issues. They really want the app to be as good as it can be. **What do you dislike about Buzz Medical Messenger?** Like all new tools, the interface can take a little getting used to. That said, the UX is pretty intuitive, and there are pop up lables that help clarify what a particular feature is/does if you're confused. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz is just a great, all around messaging app. It's a really reliable way of collaborating professionally. All my conversations are easy to search and reference, allowing me to go back and figure out exactly where we left off. **Official Response from Sandeep Shah:** > Thank you for your review and reflecting the value of the Buzz platform in the medical practice. We have a very strong customer service focus, recognizing the need of a medical practitioner in the trenches (or at the point-of-care being the more appropriate term). We're glad that the Concierge team responsiveness is working well with you - many of our customers believe they need little technical expertise in-house while administering the platform thanks to this access. Please feel free to suggest anything that helps improve your workflow by logging in and using the feedback channel. ### 45. Buzz is exactly what I needed **Rating:** 5.0/5.0 stars **Reviewed by:** Shalom S. | Chief Creative Officer (CCO), Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Buzz Medical Messenger?** It was easy to onboard, collaborating securely with my colleagues was a top priority for me and Buzz did not dissapoint. **What do you dislike about Buzz Medical Messenger?** I can't think of anything! I know that I am not using it at full capacity, It has a lot of features, I find something new about it every day. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Secure collaboration with my teammates is the main one. **Official Response from Sandeep Shah:** > Thank you for the review. If you need any help you can use the knowledge-base link here or reach out to our Buzz concierge team with any suggestions or questions. ### 46. Something that actually helps to make my clinical life EASIER! **Rating:** 5.0/5.0 stars **Reviewed by:** Steven L. | Mid-Market (51-1000 emp.) **Reviewed Date:** April 24, 2023 **What do you like best about Buzz Medical Messenger?** Buzz is among a very small # of apps that have become essential in my day-to-day clinical life. It helps me stay connected to my practice, patients, and colleagues in a smooth, easy interface. It provides me with way more than a secure texting environment. The app handles pretty much all kinds of media - photos, video, video chat, and even fax. The app gives me my own secondary phone # to keep my regular cell phone private. The way Buzz lets me link to medical references and compendia is another added plus for this platform. I can not only stay connected while rounding, but I can also handle all kind of messaging during my day - while in the office or on the go... Overall the app has become one of my top 3 on my iPhone - just after email and my browser. What I most like about the app is that the developers continue to update it and add new functionality regularly. The capabilities have grown tremendously over the past few years... I'ts like they understand how healthcare providers think and work... I'm guessing they have some actual healthcare providers on their development team - it's obvious that they spend a lot of time thinking about what I need during my work day... I've been using Skyscape apps since my fellowship days (which are long behind me now) - their comms platform is precisely what I've come to expect from this healthcare-focused organization. **What do you dislike about Buzz Medical Messenger?** I was going to recommend more AI integration beyond the medical references. But when I checked their website to see what’s new, I realized that the team publicly launched a ChatGPT integration last week. So I guess I am impressed and will jump to use it. This is exactly the kind of cutting-edge of development and advancement that I've come to expect from this development team... **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz provides me with HIPAA-compliant communications between my office, my patients, and my colleagues. I feel confident that because of the attention being paid to privacy and confidentiality, that I can safely share clinical information (where appropriate) under the best possible condition. In addition, the other services that are attached to Buzz, like Buzz Lightning, provide value-added services that are super helpful on the fly. As I travel from place to place in my practice, I'm able to stay in touch with those around me in a secure manner. **Official Response from Sandeep Shah:** > Thank you Steven L. Our product development philosophy is to work with our end customers and offer the product features & enhancement based on the requests and to be responsive about it. It is gratifying to note that you recognize and comment about our platform growth and responsiveness - it seems like our mission is succeeding. Many of our customers comment that this platform is obviously a product (pun-intended) of collaboration with the clinical providers and staff and has not been 'grown in the lab'. Thank you for being a long-time Skyscape supporter and cheer us on! Some of our case studies highlight this sentiment and getting ROI with a collaborative environment is identified in this resource below: ### 47. I wish Slack thought like this **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Alternative Medicine | Small-Business (50 or fewer emp.) **Reviewed Date:** December 11, 2023 **What do you like best about Buzz Medical Messenger?** The collaboration is miles ahead of what I have seen in any other platform, the group feature and the message threading are VERY unique and purpose built. The security via end to end encryption options is another rock solid feature. The idea that I can facillitate form population and share in a colaborration, just amazing truly the only tool I need to commuincate and facillitate my business!!! End to end this is a superior platform that is fit for purpose for the medical professional or anyone that needs the ability to seriously colaborate **What do you dislike about Buzz Medical Messenger?** I only wish I found it sooner... more marketing to get the word out **What problems is Buzz Medical Messenger solving and how is that benefiting you?** End to End collaboration in a secure manner is critical to me **Official Response from Sandeep Shah:** > We appreciate your support and certainly do hope that the personal experience lead to the best opportunities for referrals and spreading the word. Thank you and do let the team know through the custom concierge channel set up not only for you, the administrators as well as power users in the organization. If you can't find a feature to save time, it is probably there already (and if not, our dev team is always up to new challenges, so let the feedback pour in!) ### 48. Most useful and intuitive communication product - continues to improve **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Mid-Market (51-1000 emp.) **Reviewed Date:** February 25, 2023 **What do you like best about Buzz Medical Messenger?** I am a cardiologist and have to rely on communicating with my staff as well as patients and family members. Apart from using the chat and sending documents for signatures and consents, I make phone calls using my virtual phone number assigned through Buzz. The integration is smooth and I find it better than using EPIC or mychart. Personal fax and telehealth video is also very useful. Some of the location based features recently added work well for my remote team and techs. I find the integrated support very responsive and much better than calling my helpdesk and being put on hold. I wanted to update the experience with faxes as well. We have a rural site where they use faxes to send ekgs and being able to give a Buzz fax saves a lot of hassle as the faxes are routed to buzz groups and it helps as any one of the cardiologist on call gets them instantly and advise. **What do you dislike about Buzz Medical Messenger?** Nothing so far. There are many features that are useful but use them occasionally and will discover to reduce repeated tasks. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** As a busy physician, I am bombarded with a lot of interrupts for patient care. It is much easier to locate the information and share it with the right parties immediately and get a response that is available when needed. It is not always possible to go back and forth for instructions or dosages for patients and also communicate with patients about any abnormal results or course of actions that always trigger a dialog. Buzz allows us to be more productive and remain HIPAA compliant, and also manage the log of calls/video sessions and other information for record keeping. I can look up or even connect to my EHR to get quick information for the bridged patients. We have initiated to keep 1 grp per patient and it helps to keep track of information for anyone managing care. **Official Response from Sandeep Shah:** > Appreciate the detailed review very much. It is gratifying to note that the busy healthcare providers and clinicians can enjoy the benefit of secure communication for compliance as well as improve the productivity that saves the time and helps with the patient care; There are a lot more challenges and responsibilities in physicians' daily lives and some of our AI integration helps with the routine tasks to mitigate the documentation overheads. Please feel free to send any suggestions & feedback for improvements. ### 49. Buzz for ABC **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** May 01, 2024 **What do you like best about Buzz Medical Messenger?** I appreciate the fact that Buzz is HIPPA Compliant. **What do you dislike about Buzz Medical Messenger?** I haven't been able to use the fax feature yet. Even after reaching out to tech support. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** It is obviously keeping us compliant. It is also a great tool for keeping all our team members in the loop. **Official Response from Sandeep Shah:** > Thank you for your review and positive comment. I am sorry for your request for the support was not optimal. May I ask what channel was used? We do offer a 1:1 Support in real-time using Buzz - and in addition, we do have Buzz Concierge level support for every organization, large or small - our multidisciplinary team assists you on any requests or queries right away. We do have a comprehensive Knowledge Base at https://buzz.skyscape.com/knowledge-base/ Please use either of these channels or we do have a direct hotline direct to the top via Buzz - please feel free to reach out to "Sandeep Shah" on Buzz. ### 50. Why are you still on Slack? This is the Best platform!! **Rating:** 5.0/5.0 stars **Reviewed by:** Verified User in Hospital & Health Care | Small-Business (50 or fewer emp.) **Reviewed Date:** February 07, 2024 **What do you like best about Buzz Medical Messenger?** Buzz is very easy to use and I was able to onboard in 5 minutes. I was able to onboard my entire team in one day. The UX is pretty intuitive, and there are pop up lables that help clarify what a each feature does. **What do you dislike about Buzz Medical Messenger?** Nothing to dislike. There are a lot of features, and I know we are aren't using the platform at its full capacity. **What problems is Buzz Medical Messenger solving and how is that benefiting you?** Buzz makes secure collaboration one less thing to worry about and it's easy to use. **Official Response from Sandeep Shah:** > Thank you for the positive feedback! We're happy to hear that the platform has been intuitive and easy to onboard for you and your team. Buzz Concierge is your best route for any possible suggestions or feedback. ## Buzz Medical Messenger Pricing - **Enterprise Standard**: Contact Us This flexible and affordable tier offers a comprehensive slate of communication and collaboration features of the Buzz platform. Buzz offers continuous care coordination and reimagines how healthcare agencies exchange information to provide effective patient care. The platform augments the HIPAA-secure real-time messaging with the power of document sharing and e-signatures, Skyscape’s clinical library, and instant messaging in a fully customizable platform. Small or Large team - everyone can benefit from this unique pricing model. [View full pricing details](https://www.g2.com/products/buzz-medical-messenger/pricing) ## Buzz Medical Messenger Integrations - [AdvancedMD](https://www.g2.com/products/advancedmd/reviews) - [Curantis](https://www.g2.com/products/curantis/reviews) - [Epic](https://www.g2.com/products/epic/reviews) - [Homecare Homebase](https://www.g2.com/products/homecare-homebase/reviews) - [PointClickCare Skilled Nursing Platform](https://www.g2.com/products/pointclickcare-skilled-nursing-platform/reviews) ## Buzz Medical Messenger Features **Collaboration** - Modules - Scheduling - Reporting **Platform** - User Authorization - HIPAA Compliant Messaging - Compliant Texting - HIPAA Compliant Messaging - Compliant Emailing - HIPAA Compliant Messaging - Clinical Communication - HIPAA Compliance - HIPAA Compliance - HIPAA Compliant Messaging - Operating Systems - HIPAA Compliant Messaging - Message Lifespan - HIPAA Compliant Messaging - Workflow Enhancement - HIPAA Compliant Messaging **Technology** - Telecommunications - Low Bandwidth Support - EHR Integration **Communication** - Security - Health Care Messages - Alarms - Messaging - Telephone - Notifications **Administration** - Practice Branding - Practice Specific - Charting And Documentation **Patient Management** - Staff Scheduling - Patient Retention - CDI (Clinical Document Improvement) **Compliance** - HIPAA Compliance - State Regulation Compliance **Operations** - Correspondance Variety - Data Sharing - Cross Platform Support - Routing - Health Care IT Integration - Analytics and Reporting - Messaging Security ## Top Buzz Medical Messenger Alternatives - [Rocket.Chat](https://www.g2.com/products/rocket-chat/reviews) - 4.2/5.0 (340 reviews) - [Paubox](https://www.g2.com/products/paubox/reviews) - 4.9/5.0 (538 reviews) - [Weave](https://www.g2.com/products/weave-weave/reviews) - 4.6/5.0 (412 reviews)