butterflye Reviews & Product Details

Before Butterflye we would have to notify customers of changes to the product manually. It was a lot of time and often times hard to stay on top of given how many customers and how many changes we had.

But since implementing Butterflye we've been able to get 10 hours back a week to our product team and avoid whole lot of cross-functional chaos! Review collected by and hosted on G2.com.

That I didn't find out about Butterflye sooner because the problem can stay latent for a long period of time. Review collected by and hosted on G2.com.

In the early days, our customer success team had to manually copy/paste our product releases, updates and changes in Slack. Across dozens of channels. It was time consuming and difficult to monitor the discussions across each customer channel. Now that we use Butterflye, our customer success team can focus on what matters most: building relationships and solving problems for our clients. Review collected by and hosted on G2.com.

Took some time to learn, but normal for learning new products. Review collected by and hosted on G2.com.

The platform allows me to communicate with clients on variuous topics and receive much needed feedback. Much better than the typcial email model. Much more efficient, tracks feedback, has a history, etc. Review collected by and hosted on G2.com.

Nothing really. The interface is a bit washed out and needs some color and contrast. But that is it. Review collected by and hosted on G2.com.

They excel in keeping users informed about changelog updates, additions to product roadmaps, and other initiatives customers need to be aware of. Facilitates open feedback, allowing us to build better product and maintain a strong connection with our inital set of customers. Review collected by and hosted on G2.com.

Not much; the team is supportive and moving quickly to deliver better experiences. Review collected by and hosted on G2.com.

De-risking product pushes is a top priority for keep our customers happy. Butterflye has been a big lift in aligning customer success, product, and customers when we make small and large product changes. Review collected by and hosted on G2.com.

The experience has been great so far; the Butterflye team is awesome to work with and are constantly making improvements. Review collected by and hosted on G2.com.

The changelog and real-time feed of customer input is a big win for our product and customer succcess teams. Review collected by and hosted on G2.com.

They are still early in product maturity but the founding team has been excellent to work with! Excited to see what they do next Review collected by and hosted on G2.com.