BuildOps Reviews & Product Details

I really enjoy using BuildOps as our operations platform in the commercial HVAC industry. It's great for scheduling and recording technician notes, which are then passed along to our customers. I appreciate its capabilities for generating service quotes and invoicing as well. What I like most about BuildOps is the dispatch board and scheduling within their platform. I also find their visit summary reporting for jobs quite useful. It helps us get our technicians to where they need to be, inform them of what's needed, track their time, and support our customers effectively. Additionally, I appreciate that it integrates with our QuickBooks Online. Review collected by and hosted on G2.com.

The reporting in BuildOps is a serious issue that needs to be addressed. Not only is it the least intuitive report creation process, but when one finally does get reports created, the information is not reliable. This is a huge issue for us as business owners. I am still very surprised that they don't have better basic reports, that all companies need. The canned reports that they do provide are incomplete, and provide inaccurate and/or inconsistent data. This is hands down the biggest issue with BuildOps, and it is mission critical information. That was also before my time, but I heard that the onboarding process was a challenge. I also personally know 5 other business owners that have struggled through the onboarding process with BuildOps. Review collected by and hosted on G2.com.

ability to drag and drop attachments into jobs/quotes, and the ability to create data queries/dashboards Review collected by and hosted on G2.com.

it's a little too segmented...bits and pieces of information are scattered throughout many places and things that should go together are not always found together. The recommendations are probably the thing I dislike the most because the service summary that the tech wrote is not always attached to the recommendation.

It needs to help the user connect these pieces together more efficiently. For example, if a dispatcher creates a new job for a property, then BuildOps should alert them if there are open quotes for that property. That way, we could possibly prevent sending a tech out to a site to troubleshoot the same unit that we already have an open quote for (this happens).

Or, if a tech tries to submit a recommendation for a quote, but the customer has a comprehensive agreement, then there should be something that alerts the tech to the fact that the repair is covered by that agreement and does not need to be quoted. Review collected by and hosted on G2.com.

Build ops have been easy for me to learn since fairly new to the system. I like how simple some things are to work through. I love that our rep Jorge is fast at getting back to me if I need help. Review collected by and hosted on G2.com.

Only thing at this time that I dislike is that some things change without knowing. For example when entering a Non productive time to the dispatch schedule overhead is gone now. Review collected by and hosted on G2.com.

the paperless enifets and the ablity for my workman to look at previous jobs done at that address Review collected by and hosted on G2.com.

the time tracking for my workman is very discontected Review collected by and hosted on G2.com.

We find the program to be extremely easy to use once immersing yourself into its work flows.

The reporting capabilities are next level compared to using spreadsheets and Quickbooks and the field reporting in projects is incredible.

AI customer support is extremely helpful, and typically live human support if needed happens in a timely manner. Review collected by and hosted on G2.com.

We are finding some data inputs (PO’s) to be limited and external system integration to be subpar.

The timesheet/ time tracking system is a step back 20 years for our company.

Implementation at a non-enterprise level is challenging. There is extremely limited access to your IM and initial contact does not give clear instructions or expectations. The Videos for training were extremely helpful although I think some are not updated.

The AI features with purchase orders that were presented by sales are clunky at best, we may have missed the fact that they are in Beta. We are excited about this feature once perfected. Review collected by and hosted on G2.com.

Easy to search through jobs, quotes, PO's etc.

The ease of making filters customized to an individual person etc. Review collected by and hosted on G2.com.

It seems very difficult to delete anything and credits are difficult. Would be super helpful if we could create a dashboard custom to what each person in each dept needs. We always have to create workarounds, doesn't seem to be a lot of solves. Review collected by and hosted on G2.com.

BuildOps has been a great experience for us! The implementation team has been awesome with helping us get set up and supporting us even after going live. They’re super responsive and make things a lot easier to figure out.

The software itself has so many features that really help create a better flow and system for our work. There’s definitely a bit to learn at first, but once you get the hang of it, everything starts to click and makes a lot of sense.

Overall, it’s been a big upgrade for our team and we’re really happy with both the platform and the people behind it! Review collected by and hosted on G2.com.

One thing we’ve noticed is that sometimes there are a lot of repetitive inputs instead of just a one-click option. Also, while we’re still working on the integration with our financial software, managing two systems can be a bit time-consuming. That said, once the full system is created, it will be much smoother. Review collected by and hosted on G2.com.

I really appreciate how user-friendly and intuitive the platform is, and I’m also impressed by its robust reporting system. Review collected by and hosted on G2.com.

I dislike the PO module as it does not serve our particular business model to our needs. Review collected by and hosted on G2.com.

I love the workflows in BuildOps. While no field service management or Ops software is going to check 100% of the boxes (or meet every single unique workflow), this one comes very close! I can see the thoughtful development of each of their modules - they were designed by people who actually understand the chaos of what goes on in the service and construction business. In addition, I like how knowledgeable our customer support managers have been. Great people to work with! Review collected by and hosted on G2.com.

The only negative note I have would be around some of the flexibility of the DBMS. It's only small issues, though, and is probably not a problem for anyone not working in the database management or systems engineering world. Review collected by and hosted on G2.com.

you can have more than 1 window open and project open at a time. Review collected by and hosted on G2.com.

it lags and really is not a live update. updates in the middle of the day Review collected by and hosted on G2.com.