CA Unified Infrastructure Management Pros and Cons

Great in monitoring and comprehensive toolset. Review collected by and hosted on G2.com.

There is quite a learning curve in using the tool Review collected by and hosted on G2.com.

Managing tickets by group and configuration item makes it very easy to understand the impact of incoming tickets, especially in cases where one group of people shares responsibilities across multiple systems. Additionally, the automatic logs help me get up to speed on tickets that had been worked prior to coming to my group's queue. Review collected by and hosted on G2.com.

Because everything opens in a new tab, I often feel like CA is taking over my entire browser. Additionally, I find the workflow to search for anything backward in terms of how I would naturally go about something. It's likely custom to my institution's CA instance, but the labels used for various stages are not particularly descriptive of what the stage really means, which results in a lot of mis-categorized tickets. Review collected by and hosted on G2.com.

Script based monitoring in each server which is isolated Review collected by and hosted on G2.com.

That it has to be configured in every server Review collected by and hosted on G2.com.

Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more Review collected by and hosted on G2.com.

The complexity of the probes, few probes like hitachi, vcentre probes will hang when you choose more parameters to monitor.

Network topology, doesnt have capability to detect the ACI device connectivity as this doesn't support LLDP. Cannot edit the topology manually to show the connections. Review collected by and hosted on G2.com.

Web connectivity other products tend to lag if many users start entering tickets at the same time Review collected by and hosted on G2.com.

Nothing really its a great all around product, especial for the line of work im in Review collected by and hosted on G2.com.