--- title: CA Unified Infrastructure Management Reviews meta_title: 'CA Unified Infrastructure Management Reviews 2026: Details, Pricing, & Features | G2' meta_description: Filter reviews by the users' company size, role or industry to find out how CA Unified Infrastructure Management works for a business like yours. aggregate_rating: rating_value: 3.4 review_count: 5 scale: '5' date_modified: '2026-03-17' parent_category: name: IT Management url: https://www.g2.com/categories/it-management --- # CA Unified Infrastructure Management Reviews **Vendor:** Broadcom **Category:** [Service Desk Software](https://www.g2.com/categories/service-desk) **Average Rating:** 3.4/5.0 **Total Reviews:** 5 ## About CA Unified Infrastructure Management Saas solution to core IT Service Management processes. Rapid setup and configuration for quick time to value. ## CA Unified Infrastructure Management Reviews ### 1. Good infrastructure monitoring tool **Rating:** 3.5/5.0 stars **Reviewed by:** Verified User in Telecommunications | Mid-Market (51-1000 emp.) **Reviewed Date:** September 07, 2024 **What do you like best about CA Unified Infrastructure Management?** Great in monitoring and comprehensive toolset. **What do you dislike about CA Unified Infrastructure Management?** There is quite a learning curve in using the tool **What problems is CA Unified Infrastructure Management solving and how is that benefiting you?** It solves monitoring issue ### 2. Feature-rich product, not user friendly interface **Rating:** 2.5/5.0 stars **Reviewed by:** Chelsea B. | Tableau Developer, Enterprise (> 1000 emp.) **Reviewed Date:** February 14, 2022 **What do you like best about CA Unified Infrastructure Management?** Managing tickets by group and configuration item makes it very easy to understand the impact of incoming tickets, especially in cases where one group of people shares responsibilities across multiple systems. Additionally, the automatic logs help me get up to speed on tickets that had been worked prior to coming to my group's queue. **What do you dislike about CA Unified Infrastructure Management?** Because everything opens in a new tab, I often feel like CA is taking over my entire browser. Additionally, I find the workflow to search for anything backward in terms of how I would naturally go about something. It's likely custom to my institution's CA instance, but the labels used for various stages are not particularly descriptive of what the stage really means, which results in a lot of mis-categorized tickets. **What problems is CA Unified Infrastructure Management solving and how is that benefiting you?** I use CA to respond to user requests, for change management (approvals prior to moving items to production), and to report incidents and problems. My organization has over 800 people working in IT, and CA is the main system we use to communicate with our end users (60,000+ students and 20,000-ish employees). ### 3. UIm monitoring **Rating:** 3.0/5.0 stars **Reviewed by:** Verified User in Leisure, Travel & Tourism | Enterprise (> 1000 emp.) **Reviewed Date:** November 12, 2020 **What do you like best about CA Unified Infrastructure Management?** Script based monitoring in each server which is isolated **What do you dislike about CA Unified Infrastructure Management?** That it has to be configured in every server **Recommendations to others considering CA Unified Infrastructure Management:** Make it better **What problems is CA Unified Infrastructure Management solving and how is that benefiting you?** Server level monitoring and app kontoring . More of health alerting ### 4. Bit complicated but very useful monitoring tool **Rating:** 4.5/5.0 stars **Reviewed by:** Verified User in Information Technology and Services | Enterprise (> 1000 emp.) **Reviewed Date:** July 26, 2018 **What do you like best about CA Unified Infrastructure Management?** Wide range of probes with different monitoring functionality. Its a single tool capable to monitor system, network, application, database, storage, Vcentre and more **What do you dislike about CA Unified Infrastructure Management?** The complexity of the probes, few probes like hitachi, vcentre probes will hang when you choose more parameters to monitor. Network topology, doesnt have capability to detect the ACI device connectivity as this doesn't support LLDP. Cannot edit the topology manually to show the connections. **What problems is CA Unified Infrastructure Management solving and how is that benefiting you?** This tool is used mostly for live monitoring and performance monitoring, used for capacity management. Live monitoring easy to detect the high cpu, memory, log errors and service down alerts, network related like interface down, response time useful to identify the issues. ### 5. Service Now Review **Rating:** 2.5/5.0 stars **Reviewed by:** Isaac N. | IT Support Specialist, Law Practice, Mid-Market (51-1000 emp.) **Reviewed Date:** April 03, 2015 **What do you like best about CA Unified Infrastructure Management?** Web connectivity other products tend to lag if many users start entering tickets at the same time **What do you dislike about CA Unified Infrastructure Management?** Nothing really its a great all around product, especial for the line of work im in **What problems is CA Unified Infrastructure Management solving and how is that benefiting you?** Reports, we are able to track trends and Ticket churn with the ease of a running a few reports ## CA Unified Infrastructure Management Discussions - [What can I leverage more From uim](https://www.g2.com/discussions/33690-what-can-i-leverage-more-from-uim) - 1 upvote - [View CA Unified Infrastructure Management pricing details and edition comparison](https://www.g2.com/products/broadcom-ca-unified-infrastructure-management/reviews?qs=pros-and-cons§ion=pricing&secure%5Bexpires_at%5D=2026-08-08+17%3A00%3A08+-0500&secure%5Bsession_id%5D=c98fbbb5-dc74-4ba6-9b43-4330b7d13549&secure%5Btoken%5D=616ab0c4fd020dd324a9416eaf91bd30f3a2bafe6a81a21a6089d5e50dd4ead8&format=llm_user) ## CA Unified Infrastructure Management Features **Visibility ** - Activity Dashboard - Real-Time Notifications - Uptime Reporting - Customizable Dashboard - Web Traffic Reporting - Real-Time Reporting - Threshold Alerts - Email Alerts **Functionality** - Diverse Systems Monitoring - Real-Time Analytics - Observability - AI/ML Integration **Monitoring and Management** - Capacity Management - Automation - Performance Baseline - Bandwidth Monitoring - Immediate Alert Notification - Proactive Server Monitoring Software - Generative AI - Audit Trail - User Management - Audit Management - Issue Management - Service Level Agreement (SLA) Management - Configuration Management - Incident Management - Patch Management - Compliance Management - Remote Monitoring & Management - Inventory Management - Policy Management - CPU Monitoring - Network Monitoring - Real-Time Analytics - Server Monitoring - Email Monitoring - Performance Monitoring - Asset Lifecycle Management - Workflow Management - Data Storage Management - Credential Management - Password Management - Virtual Machine Monitoring - Database Monitoring **Management** - Single Pane of Glass - Dashboards and Visualization - Performance Baselines - Alerting **Cloud environment support** - Server Monitoring For Cloud Deployments - Software Scaling **Agentic AI - Enterprise Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making **Agentic AI - Server Monitoring** - Autonomous Task Execution - Multi-step Planning - Cross-system Integration - Adaptive Learning - Natural Language Interaction - Proactive Assistance - Decision Making - Third-Party Integrations - Capacity Planning **Additional Functionality** - Authentication - Secure Data Storage - Role-Based Permissions - AI Copilot - Automatic Backup - Reporting/Analytics - Event Logs - Maintenance Scheduling - Trend Analysis - Secure Login - Drag & Drop - Access Controls/Permissions - Dashboard Creation - SSL Security - HIPAA Compliant - Real-Time Updates - Scheduling - API - Tagging - Data Migration - Self Service Portal - Disaster Recovery - Purchasing & Receiving - Activity Tracking - Automated Scheduling - Reporting & Statistics - Diagnostic Tools - Status Tracking - Customizable Reports - Alerts/Escalation - Visual Analytics - Event Tracking - Baseline Manager ## Top CA Unified Infrastructure Management Alternatives - [Datadog](https://www.g2.com/products/datadog/reviews) - 4.4/5.0 (715 reviews) - [Dynatrace](https://www.g2.com/products/dynatrace/reviews) - 4.5/5.0 (1,234 reviews) - [LogicMonitor](https://www.g2.com/products/logicmonitor/reviews) - 4.5/5.0 (587 reviews)